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Sector : TOURISM
Qualification Title : PROVIDE HOUSEKEEPING SERVICES TO GUEST
Unit of Competency : HOUSEKEEPING NC 2
Module Title : PROVIDING HOUSEKEEPING SERVICES TO GUEST
Learning Outcomes:
Receive housekeeping request
Provide/service housekeeping request
Provide advice to guest
Liaise w/ other department
A. INTRODUCTION: This session plan deals with the knowledge, skills and attitude needed in providing housekeeping services to the guest
B. LEARNING ACTIVITIES
LO 1: Receive housekeeping request
Learning Content Method Presentation Practice Feedback Resources Time
Introduction to hotel Individual study Read information Answer Compare Info sheet 1.1-1 1 hour
housekeeping sheet 1.1-1 self-check answer to the Self- check
1.1-1 answer keys 1.1-1
Receiving Housekeeping 1.1-1 Answer key
Request 1.1-1
Audio visual Watch video Oral Let the trainer Cd-receiving
presentation questioning evaluate the housekeeping
trainee request
answer using
oral Oral questioning
questioning
sheet
Provide advice to guest Individual study Read information Answer Compare Info sheet 1.1-2 1 hour
sheet 1.1-2 self -check answer to the Self- check
Advise delivery times of 1.1-2 answer key Answer key
requested items 1.1-2 1.1-2
Demonstration Observe the Perform Task Let the trainer Task sheet 1-1-2
trainer sheet 1.1-2 evaluate Telephone
perform on performance Logbook
how to using Request forms
advise guest performance
when items criteria check
are delivered list
to the guest
LO 2: Provide/service housekeeping request
Provide /service housekeeping Individual study Read information Perform self - Compare Info sheet 1 hour
request sheet 1-2-1 check 1.2-1 answer to the Self -check
Confirm and take note of the request answer keys Answer key
details 1.2-1
Lecture Let the trainer Job sheet 1.2-1
evaluate Performance
performance criteria check list
using
performance
criteria check
list
Demonstration Observe the Perform Task Let the trainer Task sheet 1.2-1
trainer sheet 1.2-1 evaluate Telephone
perform on performance Logbook
how to using Request forms
confirm the performance
details of criteria check
requested list
items
Individual study Read information Perform self – Compare Info sheet 2 hours
Liaise with other staff to provide sheet check self-check Self -check
supplementary advice 1.4-1 1.4-1 1.4-1 Answer key
C- ASSESSMENT PLAN
Testing Conditions: Mock housekeeping supplies area / rooms should be provided
Tool Materials and Supplies Equipment
Area for simulation of housekeeping scenarios logbook Telephone, Computer
Ball pens projector , hair blowers
CDs