APPENDIX III

QSR BRANDS ( MALAYSIA ) HOLDINGS SDN BHD

EMPLOYEE PERFORMANCE APPRAISAL FOR EXECUTIVE
Vision : To be the leading integrated food service in the Asia region on consistent quality products and exceptional customer focus service.
Mission : To maximise profitability, improve shareholder value and deliver sustainable growth year after year.

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Purpose of Appraisal (


Annual Review for 2013

PART I : APPRAISEE'S PARTICULARS

EMPLOYEE'S FULL NAME:
EMPLOYEE NO:
BRANCH:
DIVISION:
DEPARTMENT:

DATE OF COMMENCEMENT:
PRESENT DESIGNATION:
JOB CATEGORY:
PERIOD COVERED BY THIS
REVIEW:
 QSR Brands (Malaysia) Holdings Sdn Bhd
Performance Appraisal - Executive

PART II : PERFORMANCE ASSESSMENT

Please complete this section to assess and record the demonstration of competencies throughout the appraisal period.
Section 1 - Achievement of Key Performance Indocator (KPI)
Refers to achievement of KPI.
State achievement / under-achievement of the KPI.
Section 2 - Assessment of Results (What the individual achieved)
Refers to execution of major duties listed in the Job Description, including demonstration of technical skills.
State achievement / under-achievement / opportunity for improvement.
Section 3 - Assessment of Behavior (How the individual performed)
Refers to behavioral leadership demonstrated by the appraisee.
State achievement / under-achievement / opportunity for improvement.
All three sections shall be completed to determine the final score of the Appraisee's performance evaluation.
Performance Rating Guideline (For Section 2 & 3)
Rating Description
Outstanding or exceptional performance, showing the best possible results far exceeding the
5 Significantly Above Target :
requirements of the position and sustained over the review period. Seen by others as an expert.
Above average performance. Accomplishments are very good (superior) and are more than the
4 Above Target : standards required by the position. Keen to accept changes and has own independent judgement.
Minimal guidance required, become increasingly independent.
Performance meets all expected requirements of the position and conducted in a comprehensive
3 On Target : manner. Accomplishments are clearly in accordance with job demands. Fairly dependant on superiors
guidance.
Performance is below what is normally expected. Requires improvement in one or more basic aspects of
2 Below Target : the work. Accomplishments are below expectations demanded of the job. Largely seeking superior’s
guidance.
Inadequate performance, does not meet the normal requirements of the position and necessary
1 Significantly Below Target : improvement has not been forthcoming. Consistently fails to meet expectations and standards in most
areas. Nil to low level of ability. Requires constant supervision.

Please record demonstration of competency in the respective boxes.

SECTION 1 : ACHIEVEMENT OF KEY PERFORMANCE INDICATOR (10%)

To be completed by Group Human Resources upon receiving final KPI's result from KPI Committee
ACHIEVEMENT OF KPI SCORE
Above 75% 5
51% to 75% 4
26% to 50% 3
1% to 25% 2
0% 1

KPI score

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 QSR Brands (Malaysia) Holdings Sdn Bhd
Performance Appraisal - Executive

SECTION 2 : ASSESSMENT OF RESULTS (WHAT THE INDIVIDUAL ACHIEVED) (36%)

1 Job Output / Productivity
1a Resourceful, take action/suggest ideas/method to further enhance improvement.
1b Able to sets priorities and tackles job assignments accordingly
1c Fast learner and able to apply learning quickly.
1d Steady and effective even under pressure, display confidence.
0 =Total 0.00
Achievement / opportunity for improvement:

2 Customer Focus (100% Customer Satisfaction)

2a Demonstrates dedication to meeting the expectation and requirements of customers.
2b Seeks customers feedback, listens effectively, provides and follows through on solution.
2c Build good rapport with both (internal & external ) customer, atmost uplifting the company's image.
2d Takes responsibility in solving (internal & external ) customer service problems with urgency.
0 =Total 0.00
Achievement / opportunity for improvement:

3 Measurable outcomes & accomplishments

3a Able to plan, execute and review accordingly.
3b Takes the initiative to make things happen.
3c Overcomes roadblocks/setbacks to deliver results.
3d Deliver high quality results.
0 =Total 0.00
Achievement / opportunity for improvement:

4 Adherence to schedule/deadlines
4a Able to meet deadlines.
4b Able to set and manage time effectively, even for adhoc assignments.
4c Work consistently well organized, orderly and accurate.
4d Self-dicipline and self directed, in time-keeping and attendance.
0 =Total 0.00
Achievement / opportunity for improvement:

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 QSR Brands (Malaysia) Holdings Sdn Bhd
Performance Appraisal - Executive

SECTION 3 : ASSESSMENT OF BEHAVIOUR (HOW THE INDIVIDUAL PERFORMED) (54%)

5 Adherence to organization value
5a Seeks to achieve results which are in the best interest of the organisation.
5b Action and behaviours are consistent with words (Walk the Talk).
5c Ensures that practices and procedures of the company is maintained and adhered to at all times.
5d Conforms to organisation's vision, values & ethical conduct at all time.
0 =Total 0.00
Achievement / opportunity for improvement:

6 Communication (Listening, processing information, communicates effectively)

6a Creates a comfortable situation for others to express and talk about their concerns, ideas, and listen with open mind.
6b Display confidence in interacting with people at all levels in the organization.
6c Able to capture/understand the main points of the information, be it oral/written.
6d Demonstrates effective oral / written communications and feedback at all levels with confidence.
0 =Total 0.00
Achievement / opportunity for improvement:

7 Leadership (Instills trust, provides direction, delegates responsibilities)

7a Can be trusted, honest in dealing with others.
7b Expectations and objectives are clearly defined.
7c Able to delegate jobs to the right people and provides enpowerment.
7d Ensure employees understand scope of responsibilities, priorities and objectives, has adequate knowledge and strategies.
0 =Total 0.00
Achievement / opportunity for improvement:

8 Adaptability (Adjust To Circumstances. Think creatively)

8a Is flexible in dealing with people with different work style, without compromising standards.
8b Reacts constructively to roadblock/setbacks, view it as an opportunities .
8c React well to changes and plan accordingly.
8d Ability to identify problem and solve them effectively and efficiently.
0 =Total 0.00
Achievement / opportunity for improvement:

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 QSR Brands (Malaysia) Holdings Sdn Bhd
Performance Appraisal - Executive

9 Teamwork
9a Maintains excellent working relationship with colleagues/subordinates, able to command respect, can be firm without being
awkward.
9b Shows consideration for the feelings of others, delivers criticism tactfully and constructively; respectful.
9c Creates an atmosphere of team cooperation rather than competition.
9d Focuses on situations, issues or behaviour and not individuals.
0 =Total 0.00
Achievement / opportunity for improvement:

10 Development (Team and Personal)

10a Patient, helpful and effective coach, build team and bench plan. Recognise/appreciate good performer and individual efforts.
10b Gives constructive feedback consistently and promptly to improve performance.
10c Accepts critism/feedbacks constructively, overcome and turn it into opportunities.
10d Always strive to enhance performance.
0 =Total 0.00
Achievement / opportunity for improvement:

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 QSR Brands (Malaysia) Holdings Sdn Bhd
Performance Appraisal - Executive

PART III : SUMMARY RESULTS

SECTION 1 : ACHIEVEMENT OF KEY PERFORMANCE INDICATOR (10%)
1 KPI score 0.00
SECTION 2 : ASSESSMENT OF RESULTS (WHAT THE INDIVIDUAL ACHIEVED) (36%)
1 Job Output / Productivity 0.00
2 Customer Focus (100% Customer Satisfaction) 0.00
3 Measurable outcomes & accomplishments 0.00
4 Adherence to schedule/deadlines 0.00
0.00
SECTION 3 : ASSESSMENT OF BEHAVIOUR (HOW THE INDIVIDUAL PERFORMED) (54%)
5 Adherence to organization value 0.00
6 Communication (Listening, processing information, communicates effectively) 0.00
7 Leadership (Instills trust, provides direction, delegates responsibilities) 0.00
8 Adaptability (Adjust To Circumstances. Think creatively) 0.00
9 Teamwork 0.00
10 Development (Team and Personal) 0.00
0.00
TOTAL SCORE (Section 1, 2 & 3) 0.00
Rating Scale Overall Performances
4.00 - 5.00 = Significantly Above Target A Excellent
3.50 - 3.99 = Above Target B Above Average
2.75 - 3.49 = On Target C Average
1.00 - 2.74 = Below Target D Below Average
Appraisee's Comments

Name:
Appraisee's Signature Date Designation:

Appraiser's Comments

Name:
Appraiser's Signature Date Designation:

HOD's Decision & Comments

Recommendation for Promotion:

YES Position: Grade:
NO
Head Of Department's Signature Date
Name:
Designation:
*This section only applies to propose candidate for promotion
1. Responsibility & Performance Achievements:

2. Additional Assignments / Projects:

3. Skill and behaviour:

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 QSR Brands (Malaysia) Holdings Sdn Bhd
Performance Appraisal - Executive

PART IV : INDIVIDUAL DEVELOPMENT PLAN

Scale for development plans:
Shows that Appraisee have the skills needed to be successful.
5 Master
Personal development never stop, continue to seek ways to become better leader.
3-4 Beginning to Master Indicates that Appraisee possess the basics requirement, but have skill that need to be develop.
1-2 Opportunity Means that there is much need for development and immediate improvement.

What this Appraisee's Team Appreciates about him/her How this Appraisee could be even more effective

Going Forward # What are the short-term (next 12 months) and long-term (2-3 years) career interest of the appraisee?
# Indicate your thoughts on how this appraisee can be utilized going forward
Short-Term (next 12 months) Long-Term (2 - 3 years)

Development Plan # List development priorities for all areas of performance, base on the development scale

By When (please √ one of the below)

Area's of Opportunity
Within 6 months After 6 months
ASSESSMENT OF RESULTS (WHAT THE INDIVIDUAL ACHIEVED) (36%) Rating Score

1 Job Output / Productivity 0

2 Customer Focus (100% Customer Satisfaction) 0
3 Measurable outcomes & accomplishments 0
4 Adherence to schedule/deadlines 0
ASSESSMENT OF BEHAVIOUR (HOW THE INDIVIDUAL PERFORMED) (54%) Rating Score Within 6 months After 6 months

5 Adherence to organization value 0

6 Communication (Listening, processing information, communicates effectively) 0
7 Leadership (Instills trust, provides direction, delegates responsibilities) 0
8 Adaptability (Adjust To Circumstances. Think creatively) 0
9 Teamwork 0
10 Development (Team and Personal) 0

Appraiser's Signature Appraisee's Signature Head Of Department's Signature

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