FAQ - Why, What & How?

1. What is Wishunt?
Welcome & Thank you for your interest!
Wishunt is a safe & dependable online shopping experience for Bangladeshis who love Brands
& Products available in Malaysia. Trusted & Reliable travelers carry products with care for
those who request for them. Wishunt is a joint initiative of Malaysian and Bangladeshi
Nationals where coordinated efforts are put to provide user satisfaction.

2. Why Wishunt?
Wishunt brings you the exciting Malaysia Truly Asia shopping experience right to your
doorstep. With Wishunt, you get to shop your favorite brands and products online. Whether
you are interested in Fashion, Health & Beauty, Consumer Electronics, Decor, specialty branded
items, or items for Kids, save your travel expenses and your precious time because we have got
you covered!
We focus our aim to safely deliver products from Malaysia that you love and wish for. There are
days when you simply do not have the time to travel or perhaps you simply don't have
acquaintances who can bring them for you. In such circumstances, our Wishunt team becomes
the trusted friends you ask to bring back items by paying them in advance.

3. How does it work? Wishunt in a nutshell!

You just find your favorite item within our sitewww.wishunt.com , you add it to your cart and
pay for it at checkout and we will confirm within 24 hours via message ( SMS ot email) and
purchase your order within 72 hours. Your ordered item will then get shipped to our Malaysian
drop off point. The Malaysian team passes on your items to travelers who agree to rent out
luggage space and carry it to you. The next day the product is delivered to your doorstep safely.
Since we ship every 3-5 days, You get what you have wished for within just 9 - 14 days after
your order confirmation. OMG! How cool and fast is this!?!
4. How do I order items?
Ordering in Wishunt is very easy and safe!
Once you’ve identified your wished items, click on it to go to the item page and choose
variation. To order, just follow these simple steps:

Step 1: Checkout
Choose your variation (Size, color etc.) and then Click on the Buy Now button to take the item
directly to checkout. If you wish to purchase more than one item, you can click on Add to Cart
and continue shopping. For an acceptable deal, the amount of product you request must
exceed the amount of BDT 1000/= (excluding all taxes)

Step 2: Delivery Method - How do you want to receive your item?

Select your preferred delivery method

Step 3: Payment Method

Once you’re done deciding how would you like to receive your item, you have to decide on your
payment method. You may choose bKash, credit/debit card through our Bangladesh bank
approved secured payment gateway, or bank deposit.

Step 4: Payment Process Completion

Finally complete the payment procedure. After you make payments, send us the transaction ID
whether it be deposit slip or BKASH transaction ID or Credit/Debit Card transaction.

Step 5: Payment / Invoice Status

We will send you the invoice with your payment status as “Paid” once you send us the
transaction ID or Bank Deposit Slip,.

Step 6: Order Confirmed & Purchased

Payment must be completed within 24 hours after checkout or your cart gets expired and you
will have to add your items again. As soon as we've received confirmation / transaction ID of
payment, we’ll call to re-confirm the item and purchase it within 72 hours.
After the purchase, our Malaysian team will then connect with trusted and reliable travelers,
and who is flying to Bangladesh and have agreed to carry your items in their luggage with care.

Step 7: Status notification

Status notification and updates of your item requested will be notified to you via email or fb.

Step 8: Receive / Collect Your Item

As soon as the traveler hands your item over to us in Bangladesh, we can send it to you by
home delivery or if you wish to pick up instead, you'll need to head over to our Pick Up point at
Baridhara and collect the item in person.
We typically take 9-14 days to deliver after receiving confirmation of payment. For any
assistance, you can always email us at support@wishunt.com.

5. What are the delivery methods? How do i receive my requested item(s)?

Purchasers may choose between the two options below:
1. Home Delivery Service or
2. Pick up Service.
For Home Delivery Service within Dhaka, there is a charge of BDT 100.
For Home Delivery Service outside Dhaka, there is a charge of BDT 200.
**Please note, depending on the delivery address, we either provide home delivery or use a
courier service. If the delivery is by courier service, we'll inform you about it along with
updating you on how to receive your items. Kindly, check your email or facebook notifications
to stay up-to-date.
For Pick up Service, we will email you when your item arrives and is ready to be picked up.
Below is the address of our Pick Up Point
Road 12, House 8/K, 2nd Floor, Baridhara 1212, Dhaka.

You can pick your items up on any day of the week, including the weekend, from 10am to 5pm.
6. When is the next shipment?
We ship every 3-5 days. So go ahead and order whenever you want!

7. How do I trust Wishunt?

You can rely on Wishunt as it is a joint initiative of Malaysian and Bangladeshi Nationals with its
sole
focus is set on providing optimum satisfaction to the purchasers. We love Malaysian brands,
products and retails ourselves but unfortunately we have not found a platform which is not
limited to a few products or convenient to shop in or delivers within a reasonable short period
of time. Therefore, Wishunt is created to be a professional, safe & dependable platform that
facilitates Bangladeshi purchasers to smoothly purchase online their very favorite items &
branded products.
Our BKash Merchant account and secured payment gateway allows Purchasers and Travelers to
safely make transactions.
We assure you that the item we deliver would be exactly the one you had selected and will be
delivered within 9 - 14 days after payment confirmation. We also assure that all branded
products we bring are 100% original.
Our dedicated Malaysian team ensures that trusted travelers are thoughtful and caring about
bringing your requested item. Delivering your products safely and on time are made to be their
Top Priorities. Your products are collected within 1 - 2 hours of travelers’ arrival to prevent any
further delay. We can’t wait to see our purchasers get their wish fulfilled!
You can check our professional & secure website setup, and our engaging facebook page. Once
satisfied, you can sign up, get a new user account, make a wish and place an order. Your Wish !
Let us Hunt & Fulfill it for you!

8. How do i sign up as a Wishunt Traveler? What do i need to know as a

Traveler?

Here is everything you need to know if you are interested to be a Wishunt Traveler:
1. The first step is to go to www.wishunt.com/traveler and register as a traveler. Please fill
up all the information (i.e. your Name, Phone number, Email Address, Submit a soft
copy of your National ID (Not passport copy), details of your travel plan, flight no., flight
date etc.).

2. To be eligible, you will have to notify us at least 10 Calendar days before your arrival in
Dhaka. You will not be eligible to be a traveler if you do NOT notify us at least 10
 calendar days before your arrival in Dhaka. This is to ensure efficiency in our operation.

1. Once you appear as eligible in your application to become a traveler, within the
following 24 hours, we will verify your details and a Wishunt Team member will contact
you over the phone to confirm your request to be a traveler & how much luggage space
you agree to rent out to us.

2. During the phone call, you will be notified the amount you have to pay when we deliver
the items to you. The amount you pay is the total amount the items are worth. Once
you agree to pay the amount as a deposit, we will deliver the items to you.

3. You will receive the delivery before your flight at the agreed time and meet up point.

4. Upon receiving the delivery, you will need to pay to the team member the total worth of
the items you will be carrying. Kindly provide the details of your bank A/C where you
would like to be reimbursed the deposit along with your luggage space rent amount.

5. Please sign the receipt provided, agreeing to bring back the items safely to us. This helps
us to notify our Purchasers that their requested items have been received by a traveler.

6. Our team member will advise you to pack your items carefully / efficiently ensuring that
they are safely placed in the luggage. Please note:
a. All liquid items and books will be wrapped in plastic bags.
b. All fragile, sensitive, soft or small items will be advised to be put in a buffered
bag or be asked to put in your handbag / carry on.

7. During the delivery, you will be given the details of the person who will be
receiving you from Hazrat Shahjalal International Airport and collect the luggage from
you. You can also request for a drop off hospitality service if you reside in Gulshan 1 & 2
/ Banani / Baridhara only.

8. Depending on the circumstances, you can also choose to deliver the items on your own
to our delivery touch point in Baridhara within 24 hours of your arrival.
9. Once we receive the items in Dhaka, we will reimburse you within 2-4 working days to
your account of your choice, either in Bangladesh or Malaysia. We’ll also return your
luggage / bags at your convenience.
10. Once satisfied, please share your experience as a Wishunt Traveler with your friends &
family.
Overweight charges
If you are charged with excess weight, please provide us the document for your excess luggage
fee upon meeting our team member either in the airport or at our drop off point in Baridhara.
We will validate the documents you provide us with and include the excess charge amount
along with the total agreed reimbursement amount in your bank account.

Taxable items / Customs

Generally, our items you carry are not taxable. However, if there is a customs charge involved,
it is the travelers' responsibility to declare and pay duties. Rest be assured that the travelers’
rent will remain handsome regardless of any duties they may have to pay on very rare
occasions.
Broken items
If an item is already broken when our team members bring it to you in Malaysia, we’d need you
to notify us before your flight.
If items are damaged during transit, we understand it is unintentional and travelers won’t be
charged for the damages caused. On the other hand, if an item is damaged or is left behind
between the time we have delivered to you and before your flight, you’d need to contact us
immediately. Our team will evaluate the extent and cause of damage done and will determine
whether you may or may not have to pay a charge for damages.

Nature of items to be carried

Our Wishunt team ensures that we send items which any traveler can safely carry without
having to face challenges legally or otherwise.
When we deliver items to you, you will learn the name and category of each items you will be
carrying. However, because our Purchasers expect their items to be in mint condition, travelers
are NOT allowed to open any packages or repackage after receiving the delivery in Malaysia
until the handover in Bangladesh.

Total weight to be carried

Our team ensures that the items weights are as per what you have agreed to rent out and do
NOT exceed the maximum limit of 35 kgs (as per the maximum weight allowed by the airline)

Luggage Misplaced / Lost

If in any case a luggage gets misplaced, please provide us with valid documents (for example,
check in tags with barcodes after you have checked in for a flight) that have been issued by the
airlines. Please understand that we would also need your help collecting compensation from
the airlines' authorities for the loss. Besides, most lost luggage are easily traceable and
retrievable. However, without receiving the compensation, we are not able to reimburse you
the deposit.
Paying Deposit in advance / Getting Reimbursed
Wishunt is a platform creating conveniently a bridge between Purchasers and travelers where
Purchasers place requests and travelers carry those items on their behalf. Ideally, travelers
would pay for these requested items themselves and would collect their reimbursement once
they arrive in Bangladesh since Purchasers’ payments are collected in BDT. However, to help
our travelers save time and trouble of buying various items from various stores, we make those
purchases ourselves while you only provide us the item cost.
Thank you for understanding, that like most businesses, Wishunt has to cover operations and
miscellaneous costs. The Purchaser’s payment received in BDT remains in Bangladesh reserved
in our Bangladeshi account. After we receive the items from travelers in Bangladesh, we
reimburse travelers from that reserve within 2-4 business days. We take upto four business
days only in exceptional cases like luggage misplacement, items damage evaluation etc.. Other
than that, we reimburse as quickly as 2 working days.
Currency / Method to deposit after receiving the items from Wishunt in Malaysia
You may deposit through any of the available methods: bank deposit in our Bangladeshi bank
A/C, credit Card payment in our website or in our Baridhara Pick up Point, or Pay Cash in
Malaysian Ringgit (RM) to our team member who delivers the items to you in Malaysia.
Conversion rate
To process reimbursement of the deposited amount, we always take the bank’s highest RM
selling rate for the current day.
Privacy / Use of Information
Your Privacy is important to us. Please see our Privacy Policy for more information

9. How do you make sure that I won’t lose my money?

Purchaser pay for the product first because that works best for both the purchaser and our
selected traveler. Since we expect a premium service from the trusted travelers, we pay them
handsomely for renting us their luggage space. We aim to eliminate two primary suspicions or
risks:
1.The traveler “snatching” the item for themselves and
2.The purchaser not paying for the item upon its delivery (item being without any fault or
simply because he/she has a change of mind)
We solve the above concerns by collecting the money from the purchaser as soon as the deal is
confirmed (eliminating risk no.2) and paying the traveler within 2-4 working days after they
deliver the items to us (eliminating risk no. 1). But rest be assured as our travelers are reliable
and will deliver your item safely and nothing less.

10. What is your return Policy? What if i receive a faulty product?

We do not wish to upset our valuable Purchasers ever! It is inconceivable to us, but, if and
when you receive a faulty item, please be kind to notify Wishunt support team through an
email to support@wishunt.com
Wishunt’s return policy is as follows:
For Pickup
We request you to come in person and check the item when you’re collecting it in case you had
chosen to pick up your item from our Pick up point. If you find any fault with it, you don’t have
to take it home with you, simply let us know through an email that you left it behind due to a
fault.
However, in case you are sending a representative/assistant on your behalf to pick up, then you
have a 24 hours window to notify us if the product is faulty/wrong product (does not match
order description or size or color from our end).
If you do not notify us within 24 hours, we understand that you have confirmed and accepted
your item. Thereafter, a return policy is ineffective.
For Home Delivery within Dhaka
We highly suggest that purchasers check the product right on the time they receive it from the
delivery man. If the product is found faulty/damaged/wrong product/ wrong size or color from
our end, kindly return it back to the delivery man immediately. In this way time and cost
associated with bringing it back to our Pick Up Point can be saved.
In case the product cannot be checked on delivery for not being at home to check the item right
away. In this case, Purchasers need to inform us within 24 hours of having received the item
and then send it back to our Pick Up Point within the next 24 hours. The cost associated with
dropping the product to Pick Up Point and picking it up from there would be covered by the
Purchaser.
If you do NOT notify us within 24 hours after delivery, we understand that you have confirmed
and accepted the item. Thereafter, return policy will be ineffective.
For Home Delivery Outside Dhaka
Purchasers will have a 72-hours window to notify us and another 72 hours to send it back to our
Pick Up Point. The Purchaser would need to cover the costs associated with the courier delivery
of the item back to our Pick Up Point. After we’ve received the item, we will investigate it and
will provide an update via email. The investigation will take a maximum of 7 working days to
conclude.
If you do NOT notify us within 72 hours, we understand that you have confirmed and accepted
the item. Thereafter, return policy will be ineffective.
Post Investigation
we will either repurchase the item or will provide a full refund depending on your preference if
the item is found damaged/faulty/not working/wrong model/wrong size or color purchased
from our end. However, if we are to repurchase the item, then it will take around our usual 9 -
14 days timeline. After the item arrives, we will provide free delivery to your address.
If on the other hand, the item is not found faulty, then we will communicate with you either
through email or over the phone. We will then deliver the item as per its primary delivery
method and the purchaser will have to cover the cost associated with the delivery.
As a valuable purchaser, you agree that you understand what you are ordering. If the product is
not damaged/faulty/wrong size or color from our end, a return will not be acceptable. We
apologize for any inconveniences caused.
All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and
returned to our Pick Up Point. Unauthorized returns will not be refunded or credited to your
account, and we may handle or dispose of those products as we see fit in our sole discretion.

11. How much are you charging for an item?

Thank you for asking. Because we want to have a transparent relationship with our valuable
Purchasers, we have made a price breakdown below which all purchasers get to see at
checkout:
The total price includes three parts - Seller Gets, Traveler Gets and Wishunt Fee.

Here’s what each part means:

Seller Gets is the total amount that we pay the seller/supplier/retailer. This includes the item
price, sales tax and shipping charges. To calculate the amount for “Seller Gets,” you divide the
item price with our flat exchange rate of BDT 21(as per current exchange rate and is subject to
change).
The following image is an example breakdown of what a seller takes:
(INSERT IMAGE HERE)
Here, you can see that the total amount is an addition of the item price, the shipping charge
and the sales tax.

Traveler Gets is the amount that goes to the trusted traveler for packing, carrying, and safely
delivering the item. Please understand that the bigger or heavier the item, the more the
traveler gets. For certain items where the Traveler Gets is too high, Wishunt does not take
charge any fee. To gain your relationship, we bring these items for free.
Wishunt Fee is the actual remaining change we keep. This amount helps us run our operation,
and offer caring services like Purchaser Support, Warranty, Insurance for damaged/missing
items etc.
As our pricing model stands, Wishunt Fee we take, is up to 20% of the item price. Why?
Because this amount goes entirely into our efforts to establish a consistent premium service
with support from the Malaysian and local Bangladeshi team, and a 30-day return policy. We
also provide insurance for missing/damaged items if the traveler somehow damages the item.
In summary, we need the Wishunt Fee so we can run our operations without any bumps.
So, the total amount you are charged for an item is the sum of Seller Gets, Traveler Gets, and
Wishunt Fee.

12. Can I order products from any Malaysian website?

If you can’t find what you are looking for in Wishunt.com , please use our Request an item
page.
We recommend you look at the following websites and send us a link for your desired product:
Top Two Recommendations:
1. www.Lazada.com.my (For official branded stores, click on Laz Mall)
2. www.zalora.com.my
Other Website Recommendations:
1. https://www.charleskeith.com/my
2. https://www.zara.com/my
3. https://cottonon.com/MY
4. https://www.sephora.my
5 https://www.toysrus.com.my
6. https://www.ikea.com/my/en/store/damansara/

13. What is the estimated delivery time?

Typically, we deliver within just 9-14 days after the full payment is made.
We lose your trust if we delay, so delay may only occur during extenuating
circumstances or due to acts of God.

14. Is cash-on-delivery OR pick-and-pay option available?

No. Purchasers need to advance the entire amount upfront to finalise a request.

15. Is it necessary to log in or sign up to shop via Wishunt?

Yes. When Purchasers log in, it ensures convenience and safety for everyone.

16. How do you confirm an order?

After you have checked out, kindly make the payment within 24 hours. Then, you will receive a
confirmation message (SMS) or email with the order details. Once you have submitted your
BKASH transaction ID, or made an Online Card Transaction, or submit the Bank Deposit slip,
your Product will be confirmed & purchased within 72 hours.

17. Can I cancel any request that I placed on Wishunt?

Once you have confirmed your order by making the full payment, it is non-refundable and you
cannot cancel the request. Before making the payment, the order is not confirmed and you may
cancel the request.

18. Does Wishunt take requests by phone or email?

We apologize. We do NOT take orders by phone or email. We take requests only via our
website, www.wishunt.com
19. Can I order via Wishunts’ Facebook Page?
We apologize. Purchasers can only order through our website, www.wishunt.com . This ensures
convenience, safety, and save everyone’s time.

20. How do you ensure the branded products are authentic?

Our biggest assurance to our purchasers is all branded products are 100% original. The branded
products displayed in Wishunt.com are from original sellers’ online stores within Lazada.com
and others.
If needed, for authentication purposes, Purchasers can request to see receipts/e-receipts for
their products to gain clarity.