03/22/19

REF #

Re: Fraud claim on Account # XXXXX 0400

Merchant Name: DMI* DELL CORP BUS 5045 8 0 0 - 6 9 5 - 8 a

Dollar Amount: $ 698.09

Dear

The following determination has been made regarding the fraud c l a i m noted above:

D The above merchant issued credit to your account on . Any p r o v i s i o n a l

credit previously issued by has been reversed.

� It has been determined that the above item is a v a l i d transaction of y o u r s . Any provisional

credit previously issued by w i l l be reversed on 03/29/2019 . A

copy of the sales draft is e n c l o s e d .

D Your c l a i m has been fi n a l i z e d and your account was credited on _

D Other:

If you have any questions, please call us at

Sincerely,

FINALV < Mi l l
 COMMENTS:

'This is in reference to Case Number/ID: . This order booked on

2/26/19 with the following shipping address:

and Card registered address:

was received with an A VS Match

from the bank. Please find attached the evidence supporting Dell's d e c i s i o n to

challenge this chargeback.

EVIDENCE:

1 . This is a screen shot confirming that the order was received with an A VS and CID

Match:

Credit Card Information

I Exl)ir1Dalc i CC Typ : Auth t.Jr.ou : Auth Oa�e J AVS CC i AVS ST ; CJD C�c I ECI �ode i CAW j Payer Status i Pa}•Code Se : Aulhorized

�vm l 5' 0Jil!IPFiWtiii'Nrffli&'1¥!Sf�l\lf5:WfflBl'1f'fzili¥§\j@I t '"' fCi!lffli

2. This is a public listing showing that the card holder lives at the b i l l - t o address:

Primary address e

united States

RES.DENT i',AME

Current :-esri:1en�

l,,:;:.,L DEL''./['PY

Can receive mail

Single-unit
3. The phone number used for this order is confirmed to belong to the card holder:

Phone e

9JBSCP!6CR l·<AME

LOCMTIOl·J

Same as primary address �

Mobile

c;,p..i_,tf:

4. Please find attached separately the customer invoice, the Tracking Number and the

proof of delivery. All ordered products have been delivered.

 DELL MARKETING L.P. FID Number: 74-2616805

One Dell Way For Sales: (800)695-8133 Invoice

Round Rock, TX 78682 Customer Service: (800)695-8133

8 Technical Support: (800)695-8133

Dell Online: http://www.dell.com

BILL TO: SHIP TO:

PLEASE REVIEW DELL'S TERMS & C O N D I T I O N S OF SALE AND .e.oJJQfili, WHICH GOVERN THIS TRANSACTION

VIEW YOUR O R D E R DETAILS QNLlli.E

Invoice No: Customer No: Order No: Page 1 of 2

Purchase Order: Order Date: 02/27/2019

Payment Terms: Credit/Deb.Card Sales Rep:

Invoice Date: Shipped Via: FEDERAL EXPRESS

Waybill Number:

Item

Number Description Qty Unit Unit Price Amount

210-AMQK lnspiron 1 5 5000 Series (KBL-R) • 5579 EA 606.66 606.66

System Service T a g s : 1 F 3 1 5 P 2

338-BNXP 8th Generation lntel(R)Core(TM)i5-8250U Processor (6MB Cache, up to 3.4 GHz) EA

619- AHCY Windows 1 0 Home (64bit) English EA

320-BCHB Theoretical Gray EA

490-BDXQ lntel(R) UHD Graphics 620 EA

370-ACRZ 8GB (1x8GB) DDR4 at 2400MHz EA

400-ARBX 256GB Solid State Drive EA

575-BBQN M.2 SSD SATA Hard Drive Bracket EA

391-BDIY 1 5 . 6 " F H D (1920x1080) IPS Truelife LED-Backlit Touch Display with Wide Viewing EA

Angles-lR Camera.

555-BCNV Dell Wireless 1820 Card ( 8 0 2 . 1 1 AC Dual-Band Wi-Fi + Bluetooth 4 . 1 ) EA

451-BCBS 42WHr, 3-Cell Battery (Integrated) EA

346-BBXK Palmrest (EraGray) EA

580-AFCD Single Pointing Backlit Keyboard, English EA

450-AEHK 45 Watt AC Adapter EA

998-CVMN Fixed Hardware Configuration EA

658-BDQE DW 1820 Wireless Driver EA

631 -ABMH Windows System Driver EA

340-BTDH Placemat Documentation EA

811-BBBC Return Label EA

332-1530 Dell.com Order EA

328-BCQL Shipping Material, Active Pen, NA EA

389-BKKG Energy Star Label EA

470-AACI US Power Cord EA

340-AGIK Safety/Environment and Regulatory Guide (English/French Multi-language) EA

332-1286 US Order EA

389-BJKW Palmrest label for Windows with English EA

USO

FOR SHIPMENTS TO CALIFORNIA, A STATE ENVIRONMENTAL FEE OF UP TO $7 PER ITEM WILL

Sub-Total: $ 649.99
BE ADDED TO INVOICES FOR ALL ORDERS CONTAINING A DISPLAY GREATER THAN 4 INCHES.
Ship. &/or Handling: $ 0.00
PLEASE KEEP ORIGINAL BOX FOR ALL RETURNS. COMPREHENSIVE ONLINE CUSTOMER CARE

INFORMATION AND ASSISTANCE IS A CLICK AWAY A T WWWDELL.COM!PUBLIC-ECARE TO ENVIROFEE: $ 0.00

ANSWER A VARIETY OF QUESTIONS REGARDING YOUR DELL ORDER.

Taxable:

$ 649.99 Tax:

Non- Taxable: $ 48.10

$ 0.00

Invoice Total: $ 698.09

VISA $ 698.09

Balance Due: $ 0.00

 DELL MARKETING L.P. FID Number: 74-2616805

One Dell Way For Sales: (800)695-8133 Invoice

Round Rock, TX 78682 Customer Service: (800)695-8133

8 Technical Support: (800)695-8133

D.ell Online: http://www.dell.com

BILL TO: SHIP TO:

PLEASE REVIEW DELL'S TERMS & C O N D I T I O N S OF SALE AND P O L I C I E S , WHICH GOVERN THIS TRANSACTION

VIEW YOUR O R D E R DETAILS QN.l.lllia

Invoice No: Customer No: Order No: Page 2 of 2

Purchase Order: Order Date:

Payment Terms: Credit/Deb.Card Sales Rep:

Invoice Date: Shipped Via:

Waybill Number:

Item

Number Description Qty Unit Unit Price Amount

389-CGBD lntel(R) Core(TM) i5 Processor Label EA

340-ACQQ No Option Included EA

389-CGBY System Regulatory Label EA

801-2597 Dell Limited Hardware Warranty Initial Year EA

801-2630 Mail In Service after Remote Diagnosis, 1 Year EA

658-BCSB Microsoft(R) Office 30 Days Trial EA

658-BCUN Additional Software EA

525-0033 McAfee LiveSafe Consumer 1 2 Month Subscription EA 43.33 43.33

658-BCCO McAfee(R) 30day Trial EA

3/12/2019 Track your package or shipment with FedEx Tracking

Delivered

S a t u r d a y 3 / 0 2 / 2 0 1 9 at 1 1 : 1 1 am

DELIVERED

S i g n a t u r e not r e q u i r e d

GET STATUS UPDATES

OBTAIN PROOF OF D E L I V E R Y

FROM TO

S h i p m e n t Facts

TRACKING NUMBER SERVICE REFERENCE

FedEx Horne Delivery none

WEIGHT DIMENSIONS TOTAL PIECES

6 . 5 l b s / 2.% kqs 20xnx3 in 1

TERMS INVOICE NUMBER SHIPMENT ID

Shipper

PACKAGING STANDARD TRANSIT SHIP DATE

Packaqe (?) 0
3/02/2019 Thu 2/28/20FJ

ACTUAL DELIVERY

!,at 3 / 0 2 / 2 0 1 9 1 1 : I I am

Travel History
Local Scan Time

Saturday. 3/02/2019

n : 1 1 am Delivered

Lefl <.H Iron! doo1. S1�Jn�turr,, Sc1vice not requested.

4:43 am On FedEx vehicle for delivery

4:31 am At local FedEx facility

1/2
 Track your package or shipment with FedEx Tracking
3/12/2019

Friday, 3/01 /2019

10:47pm Departed FedEx location

6:31 pm Arrived at FedEx location

3 : 1 6 am Left FedEx origin facility

Thursday, 2/28/2019

4:55pm Arrived at FedEx location

12:00 am Picked up

Wednesday, 2/27 /2019

4:33 pm Shipment information sent to FedEx

2/2
U . S . Return P o l i c y I Dell Page I o f 2

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Torms of Sale Commer ciel [

r Pubitc Sector Returns

U.S. Return Policy

U.S. Return Policy

Direct (applies only lO purchases directly from Dell)

Dell values its relationship with you, and offers you the option to return most products you purchase directly from Dell. For alt purchases. not made

directly from Dell, please check the return policy of the location from which you purchased your product.

30-Day Return Period for Certain Products and Accessories: Unless you have ,.1 separate agreement with Dell, or except as provided below, all hardware,

nccossortcs, pcrtpnerats. parts may he rcuu ncd v,ilhin 30 davs lr om the d,tle on the p;1d\ing shp or invoice for " credit or a refund of the purchase pric('

peid , rcss <,hipping und handliuq, and any ctpplicc,hle 1<.'�l.ockinn Ices (d� f111 ther describcd below). Any product. r e t u r n e d to Dell without prior authorization

from Dell will be ccustder cd Ml unauthorized return, and you will not receive credit for the product and Dell wiU not shtp lilt? product hack to you.

Exceptions to Dell's 30-Day Return Period:

Software may not be returned at any time, unless the software being returned is:

1. ApplicMion software or operating systems installed by Dl�U on it returnable system which i!'i bc�ing returned within the appticable return period; or

2. Mcdi<i.-based sortwero th at is unopened and still in its sealed package or , if delivered ctectromcaltv. soflware t li<1l you have not accepted by

clicking ··1 agree to these Terms and Condi li o ns . ··

D ell Equallogic™ and Equall.cgic-branded products, D ell I EMC, EMC and VCE·branded products, Dell Cornpetle nt?' <111d Co mpellent·brandcd products.

Doll KACE'™ and KACE·b1,1ndcd products, Dell Forcc1 O™ and Forcc tu-breudcd products. PowerVault ML6000 tape libraries, PowerVault DL and DR

products, Dell SonicWALL ™ and SonicWALL·br"nded products, Dell Wyse TM 11r1d Wyse-branded products. Dell quest=, Quest™, Scriptloglc™ and

VKernel ..... branded products, Doll Software branded p roducts, Dell Data Protection I Rapid Recovery cud Dc-11 Data Protection I Rapid Recovery

branded prodnctv. Del l StatSoft and StatSoft·brnnded products. non-Dclt-brandcd enterprise products, enterprise sottware, and customized products

may not be returned at any time.

licenses purchased under ,111y type of volume license agreement may be returned only with the express approval of the publtshcr , which in many

circumslances wilt not be granted.

Non-Dell branded mobile, phone offers fulfilled by t hird-party partners are subjer.t. to partner return polici('�, which may have shorter r e t u r n periods.

Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, Dell may charge a restocking fee of up to 15% of the purchase

price paid, plus any applicable sales tax.

Promotional Items: If you return a purchased item that qualified you for a discount, promotional item or promotional card (for example, buy a service, get a

computer half off; buy a computer, get a free printer; buy a TV, get a promotional gift card) and either (i) do not also return the discounted or promotional

item or (ii) have already redeemed the promotional card, Dell may deduct the value of the discount, promotional item or redeemed card from any refund

you receive for the return of the purchased item.

How to Return a Product: Before returning cl product, you MUST first contact Dell customer scr vice and obtain a Credit. Return Author int.ion (CRA) runnbcr

before the end of the appttcnblc return period. Dell will not accept reh,rns without i
i (RA number. To find tJle appr opt Inte phone number or to send an email

lo customer service lo request a C RA number, go to OelL<.<J111/conL;1ct. or sec the " C ontacting Dell" or "Gelling Help" section of your customer dccumcnunron.

To initiate a return ontine, please clic k hcr c. NOTE: You must ship the product to Dell within 5 d11ys of the elate that Dell tssucs the Credit Return

A uttmrizalion number and MUST follow these steps:

Ship back all products you arc seeking to return t.o Dell and for which you received a CRA number. For partial rctutns, your credit may be less than the

tnvotcc or individual component price due lo bundled or promotional pridng or ,my unadvertised discounts 01 concessions.

Return the products in their original pa(·kt1r,ing, in as-now condition, along with any mcdta, documentation and any other items thnl wct e included in

your original shipment.

Ship tho produc:ts at your expense. Mid insure the shipment or accept the risk of loss or damage drnin�: shipment.

Upon receipt of your return, Delt will tssue c1 credit or a refund of the purchase price paicJ, less shipping and handling . and any applicable restocking roes

subject to this policy.

Note: Before you return the p roduct to Dell, make sure to back up any data on the hard drive(s) and on any other storage device in the product.

Remove any and all confidential, proprietary and personal information as well as removable media such as flash drives, CDs and PC Cards. Dell is not

responsible for any confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be

included with your return.

Rev. 04052016

http://www.de! l .com/learn/us/en/uscorp I /solutions/us-return-pol icy 5/23/2016

U . S . Return Policy I Dell Page 2 of 2

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http://www.del I .corn/learn/us/en/uscorp I /solutions/us-return-pol icy 5/23/2016