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QUALIFICATIONS IN ACTION
Pharmacy Management & Customer Service: Served as leader, mentor and active pharmacist in a floating/permanent
capacity, with busy stores managing up to 300 prescriptions daily. Conducted the full scope of activities involved in phone-
based and front-line customer service, in addition to pharmaceutical responsibilities.
Enthusiasm & Determination: Maintain a boundless energy behind the performance of pharmacy leadership, leading
teams of technicians and pharmacists through unwavering determination to service customers.
Continuing Education: Acquired proficiency with CPR, immunization, and technologies involved in pharmacy. Demonstrate
understanding of insurance processes, social media, Rx refill software, ScriptPro, and MS Office.
Research & Compliance: Remain in tune with provincial and federal regulations, and the continuously changing policy
landscape behind sale of pharmaceuticals. Research medications to determine their presence on formularies.
Pharmaceutical Expertise & Adaptability: Identify alternative drugs as necessary, communicating with doctors and
insurance companies to change to a more affordable alternative to drugs not on the formulary. Conduct regular research
on new medications to evaluate their potential as alternatives.
Negotiation & Partnerships: Developed a network of medical professionals when working health fairs, building
relationships with doctors and hospital professionals. Maintained communication with workers compensation
departments at hospitals to generate prescriptions in a timely manner.
Community Involvement & Public Health: Served as a valuable source of pharmaceutical knowledge during outreach
initiatives, including speaking engagements at seniors centres, health fairs, and public school events.