A guide for the TSHOOT Exam

For the TSHOOTv2 exam we will encounter:

+ Multiple Choice Questions

+ 12 Troubleshooting Tickets (check them at the right-side menu)
+ BGP Simlet
Note: HSRP Simlets does not appear in the exam any more

Below is a summary of 16 Tickets you will see in the exam:

Device Error Description

1. Access port not in VLAN 10 (removed)
ASW1 2. Port Channel not allowing VLAN 10
3. Ports should be in access mode instead of trunking
1. HSRP track 10 (removed)
DSW1 2. VLAN filter
3. DHCP IP Helper-address (APIPA addresses on clients)
1. Wrong IP of BGP neighbor
2. NAT ACL
R1
3. WAN access-list statement missing
4. OSPF Authentication
R2 1. IPv6: enable OSPF
R3 1. IPv6: remove “tunnel mode ipv6”
1. EIGRP – wrong AS (removed)
2. Redistribute Route-map (case 1)
R4 3. Redistribute Route-map (case 2)
3. EIGRP Passive Interface (removed)
4. missing Redistribution from RIPng to OSPFv3

Notice that in the exam, the tickets are randomly given so the best way to troubleshooting is to
try pinging to all the devices from nearest to farthest from the client until you don‟t receive the
replies.

In each ticket you will have to answers three types of questions:

+ Which device causes problem

+ Which technology is used
+ How to fix it

One more thing to remember: you can only use “show” commands to find out the problems and
you are not allowed to make any changes in the configuration. In fact, in the exam you can not
enter the global configuration mode!
Multiple Choice Questions
http://www.networktut.com/multiple-choice-questions

Question 1

Which statements about uRPF are true? (Choose two)

A. CEF should be enabled

B. CEF should be disabled
C. Packet with source 0.0.0.0 destination 255.255.255.255 will be permited
D. Packet with source 0.0.0.0 destination 255.255.255.255 will be denied
E. ?

Answer: A C

Explanation

uRPF uses the Cisco Express Forwarding (CEF) Forwarding Information Base (FIB) to perform
reverse path look-up on the source IP address of an incoming packet. The CEF FIB is a database
of network layer routing information and associated forwarding/adjacency information used in
the CEF switching of packets.

Unicast RPF will allow packets with 0.0.0.0 source and 255.255.255.255 destination to pass so
that Bootstrap Protocol (BOOTP) and Dynamic Host Configuration Protocol (DHCP) functions
work properly.

Reference:
https://www.cisco.com/c/en/us/td/docs/ios/12_2/security/configuration/guide/fsecur_c/scfrpf.pd
f

Question 2

Routes are not advertised in the GRE tunnel. What is the problem?

A. Implement dynamic routing in tunnel interfaces

B. ACLs are blocking packets
C. ?
D. ?

Answer: B

Question 3

How can we limit the number of simultaneous access to the VTY lines?
A. session-limit
B. something about ACL
C. ?
D. ?

Answer: A

Explanation

The “session-limit” command is used to configure the maximum number of the concurrent
virtual terminal sessions on a device. The range is from 1 to 64.

Question 4

Drag drop question about extended ping which includes: TTL, df-bit, ToS, Timeout.

Answer:

ToS = Specifies the packet classification

df-bit = allows for testing the path MTU
TTL = determines the maximum hop count
timeout = sets the interval to wait for a response

Good reference:

https://www.cisco.com/c/en/us/support/docs/ip/routing-information-protocol-rip/13730-ext-
ping-trace.html

Question 5

There is an exhibit with hub & spook topology with 2 PCs: Pc1 spoke side and Pc2 hub . PC1
not pinging PC2. In the exhibit there is configuration of NHRP.

What command can be used to troubleshoot GRE issues?

A. show dmvpn
B. show ip interface brief
C. show ip route
D. show ip bgp summary

Answer: A

Note: If in the exam there is anything related to DMVPN technology then the answer should be
A. Otherwise it should be B.

Update: The configuration is related to NHRP so the correct answer is A.

Question 6

Refer to the exhibit.

PC was not configured to obtain default-gateway from the DHCP server. What can we do for
PC to access the Internet?

A. Configure static ARP in gateway router

B. Configure dynamic ARP in gateway router
C. Configure proxy-ARP in gateway router
D. ?

Answer: C

Question 7

Output been given of RA tunnel up &up and RC tunnel up/down.

R-A and R-C tunnel interfaces configuration are shown. The only difference is RA MTU is
1490, RC MTU is 1476. What is the issue?

The answers are like this:

A. Loopback 1.1.1.1 is not advertised………….

B. Loopback 4.4.4.4 is not advertised………….
C. MTU mismatched ….
D. RB configured not properly ……

Answer: A

Explanation
Note: The tunnel connection does not get down when the MTUs on two sides are mismatched -
> C is not correct. You can find from the output that Loopback 1.1.1.1 is not advertised.

Question 8

Question about “show debug condition” command.

Refer to the exhibit.

Router#show debug condition

condition 1: int g0/1 …
condition 2: int g0/2 …
Router##no debug condition 1

What is the output of “show debug condition “?

A. Router#show debug condition

condition 1: int g0/1 …
condition 2: int g0/2 …
B. Router#show debug condition
condition 1: int g0/2 …
C. Router#show debug condition
condition 1: int g0/1 …
D. Router#show debug condition
condition 2: int g0/2 …

Answer: D

Explanation

We tested it with IOSv15.4 and this is the result:

Question 9

Refer to exhibit. Client unable to enter the privilege mode

Answer: enable password should be configured

Question 10

Refer to the exhibit.

<exhibit missing>

Which statement is true for IPv6 access list commands (refer to exhibit).

Answer: deny ipv6 any any log

Question 11

Similar to this question:

Refer to the exhibit. (ClientA is connecting to the network via e0/0 interface while the “tunnel
source e0/1” in the configuration). ClientA is unable to reach ClientB while other users from
other Spokes can reach ClientB. Which command resolves this issue?

A. tunnel route-via ethernet0/1

B. tunnel mode gre
C. tunnel destination 10.100.0.1
D. tunnel source ethernet0/0

Answer: D

Question 12

Regarding extended ping, why ping is failed (refer to exhibit)?

Answer: df bit is set (should be unset, mtu issue)

Question 13

Routes are not being shared dynamically over a functional GRE tunnel. Which scenario is
causing the issue?

A. An ACI is blocking the datat plane traffic between the remote devices
B. MTU is configured at 1500 on the tunnel interface
C. The tunel made is mismatched between the two routers
D. The tunnel interface is not participating in the dynamic routing process
Answer: D

Question 14

There is a diagram with a HQ site connected with Branch site via GRE Tunnel

A. Change tunnel source in HQ site from G0/1 to 0/0

B. Change tunnel in Branch site from G0/0 to 0/1

Topology with 2 host connected via GRE (HQ and Branch)

Answer: A

============================ Tickets ===========================

Note: There are two cases for ticket 11 so please check them carefully

Ticket 1 – OSPF Authentication

1.Client is unable to ping R1‟s serial interface from the client.

Problem was disable authentication on R1, check where authentication is not given under router
ospf of R1. (use ipv4 Layer 3)

Configuration of R1:

interface Serial0/0/0
description Link to R2
ip address 10.1.1.1 255.255.255.252
ip nat inside
encapsulation frame-relay
ip ospf message-digest-key 1 md5 TSHOOT
ip ospf network point-to-point
!
router ospf 1
router-id 1.1.1.1
log-adjacency-changes
network 10.1.2.0 0.0.0.255 area 12
network 10.1.10.0 0.0.0.255 area 12
default-information originate always
!

Configuration of R2:
interface Serial0/0/0.12 point-to-point
ip address 10.1.1.2 255.255.255.252
ip ospf authentication message-digest
 ip ospf message-digest-key 1 md5 TSHOOT
!

Answer: on R1 need command “ip ospf authentication message-digest”

Ans1) R1
Ans2) IPv4 OSPF Routing
Ans3) Enable OSPF authentication on the s0/0/0 interface using the “ip ospf authentication
message-digest” command.

Ticket 2 – HSRP Track (removed)

HSRP was configured on DSW1 & DSW2. DSW1 is configured to be active but it does not
become active.

Configuration of DSW1:

track 1 ip route 10.2.21.128 255.255.255.224 metric threshold

threshold metric up 1 down 2
!
track 10 ip route 10.1.21.128 255.255.255.224 metric threshold
threshold metric up 63 down 64
!

interface Vlan10
ip address 10.2.1.1 255.255.255.0
standby 10 ip 10.2.1.254
standby 10 priority 200
standby 10 preempt
standby 10 track 1 decrement 60

Answer: (use IPv4 Layer 3 Topology)

On DSW1 interface vlan 10 mode, type these commands:

no standby 10 track 1 decrement 60
standby 10 track 10 decrement 60
(ip for track command not exact for real exam)

Note: 10.1.21.129 is the IP address of a loopback interface on R4. This IP belongs to subnet
10.1.21.128/27.

Ans1) DSW1
Ans2) HSRP
Ans3) delete the command with track 1 and enter the command with track 10 (standby 10 track
10 decrement 60).
Note: For more information about IP route tracking and why the command “threshold metric up
63 down 64″ is used here please read this tutorial: http://networktut.iptut.com/hsrp-ip-route-
tracking.

Ticket 3 – BGP Neighbor

Problem: Client 1 is able to ping 209.65.200.226 but can‟t ping the Web Server 209.65.200.241.

Configuration of R1:
router bgp 65001
no synchronization
bgp log-neighbor-changes
network 209.65.200.224 mask 255.255.255.252
neighbor 209.56.200.226 remote-as 65002
no auto-summary

check bgp neighborship. **** show ip bgp sum****

The neighbor‟s address in the neighbor command is wrong under router BGP. (use ipv4 Layer
3)

Answer: need change on router mode on R1 neighbor 209.65.200.226

Ans1) R1
Ans2) BGP
Ans3) delete the wrong neighbor statement and enter the correct neighbor address in the
neighbor command (change “neighbor 209.56.200.226 remote-as 65002″ to “neighbor
209.65.200.226 remote-as 65002″)

Ticket 4 – NAT ACL

Configuration of R1

!
interface Serial0/0/1
ip address 209.65.200.225 255.255.255.252
ip nat outside
!
interface Serial0/0/0
ip address 10.1.1.1 255.255.255.252
ip nat outside
ip ospf message-digest-key 1 md5 TSHOOT
ip ospf authentication message-digest

Ans1) R1
Ans2) NAT
Ans3) Under interface Serial0/0/0 delete the ip nat outside command and add the ip nat inside
command.
Ticket 5 – R1 ACL
Configuration on R1
interface Serial0/0/1
description Link to ISP
ip address 209.65.200.224 255.255.255.252
ip nat outside
ip access-group edge_security in
!
ip access-list extended edge_security
deny ip 10.0.0.0 0.255.255.255 any
deny ip 172.16.0.0 0.15.255.255 any
deny ip 192.168.0.0 0.0.255.255 any
deny 127.0.0.0 0.255.255.255 any
permit ip host 209.65.200.241 any
!

Answer:

Ans1) R1
Ans2) IPv4 layer 3 security
Ans3) Under the „ip access-list extended edge_security‟ configuration add the „permit ip
209.65.200.224 0.0.0.3 any‟ command.

Note:

+ This is the only ticket the extended access-list edge_security exists. In other tickets, the
access-list 30 is applied to the inbound direction of S0/0/1 of R1.

+ Although host 209.65.200.241 is permitted to go through the access-list (permit ip host

209.65.200.241 any) but clients cannot ping the web server because R1 cannot establish BGP
session with neighbor 209.65.200.226.

Ticket 6 – VLAN filter

Client 1 is not able to ping the server. Unable to ping DSW1 or the FTP Server(Use L2
Diagram).

Vlan Access map is applied on DSW1 blocking the ip address of client 10.2.1.3

Configuration on DSW1
vlan access-map test1 10
action drop
match ip address 10
vlan access-map test1 20
action drop
match ip address 20
vlan access-map test1 30
action forward
match ip address 30
vlan access-map test1 40
action forward
!
vlan filter test1 vlan-list 10
!
access-list 10 permit 10.2.1.3
access-list 20 permit 10.2.1.4
access-list 30 permit 10.2.1.0 0.0.0.255
!
interface VLAN10
ip address 10.2.1.1 255.255.255.0

Ans1) DSW1
Ans2) VLAN ACL/Port ACL
Ans3) Under the global configuration mode enter no vlan filter test1 vlan-list 10 command.

Note: After choosing DSW1 for Ans1, next page (for Ans2) you have to scroll down to find the
VLAN ACL/Port ACL option. The scroll bar only appears in this ticket and is very difficult to
be seen. Also make sure you choose DSW1 (not ASW1) for the first question as there is also
"VLAN ACL/Port ACL" option for answer 2 if you choose ASW1 but it is wrong.

Ticket 7 – Port Security

Client 1 is unable to ping Client 2 as well as DSW1. The command „sh interfaces fa1/0/1′ will
show following message in the first line
„FastEthernet1/0/1 is down, line protocol is down (err-disabled)‟

On ASW1 port-security mac 0000.0000.0001, interface in err-disable state

Configuration of ASW1
interface fa1/0/1
switchport access vlan 10
switchport mode access
switchport port-security
switchport port-security mac-address 0000.0000.0001

Answer: on ASW1 delele port-security & do on interfaces shutdown, no shutdown

Ans1) ASW1
Ans2) Port security
Ans3) In Configuration mode, using the interface range Fa1/0/1 – 2, then no switchport port-
security, followed by shutdown, no shutdown interface configuration commands.

Ticket 8 – Switchport VLAN 10 (removed)

Configuration of ASW1
interface FastEthernet1/0/1
switchport mode access
!
interface FastEthernet1/0/2
switchport mode access
!

Answer:

Ans1) ASW1
Ans2) Access Vlans
Ans3) In Configuration mode, using the „interface range Fastethernet 1/0/1 – 2‟, then
„switchport access vlan 10‟ command.

Ticket 9 – Switchport trunk

Configuration of ASW1
interface PortChannel13
switchport mode trunk
switchport trunk allowed vlan 20,200
!
interface PortChannel23
switchport mode trunk
switchport trunk allowed vlan 20,200
!
interface FastEthernet1/0/1
switchport mode access
switchport access vlan 10
shutdown
!
interface FastEthernet1/0/2
switchport mode access
switchport access vlan 10

Ans1)ASW1
Ans2)Switch to switch connectivity
Ans3)Under interface Port-Channel 13, 23, add vlan 10,200 and then no shutdown interface
fa1/0/1

Ticket 10 – EIGRP AS (removed)

Client 1 is not able to ping the Webserver
DSW1 can ping fa0/1 of R4 but can‟t ping s0/0/0.34
Check ip eigrp neighbors from DSW1 you will not see R4 as neighbor.(use ipv4 Layer 3)
„Show ip route‟ on DSW1 you will not see any 10.x.x.x network route.

On DSW1 & DWS2 the EIGRP AS number is 10 (router eigrp 10) but on R4 it is 1 (router eigrp
1)

Answer: change router AS on R4 from 1 to 10

Ans1) R4
Ans2) EIGRP
Ans3) Change EIGRP AS number from 1 to 10

Ticket 11a – Redistribution Route-map

On R4:
router eigrp 10
redistribute ospf 1 route-map OSPF->EIGRP
network 10.1.4.0 0.0.0.255
network 10.1.10.0 0.0.0.255
network 10.1.21.128 0.0.0.3
default-metric 100000 100 100 1 1500
no auto-summary
!
route-map OSPF->EIGRP deny 10
match tag 90
route-map OSPF->EIGRP deny 20
set tag 110

Ans1) R4
Ans2) IPv4 Route Redistribution
Ans3) Change the “route-map OSPF->EIGRP deny 20” to “route-map OSPF->EIGRP permit
20”

Explanation for this ticket:

In this topology, we are doing mutual redistribution at multiple points (between OSPF and
EIGRP on R4, DSW1 & DSW2), which is a very common cause of network problems,
especially routing loops so you should use route-map to prevent redistributed routes from
redistributing again into the original domain.

In this ticket, route-map is also used for this purpose. For example, the route-map “EIGRP-
>OSPF” is used to prevent any routes that have been redistributed into OSPF from redistributed
again into EIGRP domain by tagging these routes with tag 90. These routes are prevented from
redistributed again by route-map OSPF->EIGRP by denying any routes with tag 90 set.

Ticket 11b – Redistribution Route-map

On R4:
router eigrp 10
redistribute ospf 1 route-map OSPF->EIGRP
network 10.1.4.0 0.0.0.255
network 10.1.10.0 0.0.0.255
network 10.1.21.128 0.0.0.3
default-metric 100000 100 100 1 1500
no auto-summary
!

route-map OSPF_to_EIGRP deny 10

match tag 90
route-map OSPF_to_EIGRP permit 20
set tag 110

Ans1) R4
Ans2) IPv4 Route Redistribution
Ans3) Under the EIGRP process, delete the „redistribute ospf 1 route-map OSPF->EIGRP‟
command and enter „redistribute ospf 1 route-map OSPF_to_EIGRP‟ command.

Ticket 12 – IPv6 OSPF

DSW1 & R4 can‟t ping R2‟s loopback interface or s0/0/0.12 IPv6 address.
R2 is not an OSPFv3 neighbor on R3
Situation: ipv6 ospf was not enabled on R2‟s serial interface connecting to R3. (use ipv6 Layer
3)

Configuration of R2
ipv6 router ospf 6
!
interface s0/0/0.23
ipv6 address 2026::1:1/122

Configuration of R3
ipv6 router ospf 6
router-id 3.3.3.3
!
interface s0/0/0.23
ipv6 address 2026::1:2/122
ipv6 ospf 6 area 0

Answer:

In interface configuration mode of s0/0/0.23 on R2:

ipv6 ospf 6 area 12

Ans1) R2
Ans2) IPv6 OSPF Routing
Ans3) on the serial interface of R2, enter the command ipv6 ospf 6 area 0 (notice that it is “area
0″, not “area 12″)

Ticket 13 – DHCP Helper-address

Note: Currently the link above is not up-to-date. We will update it soon.

Configuration on DSW1:

!
interface Vlan 10
ip address 10.2.1.1 255.255.255.0
ip helper-address 10.2.21.129
!

Note: In this ticket you will find port-security configured on ASW1 but it is not the problem.

Ans1) DSW1
Ans2) IP DHCP Server (or DHCP)
Ans3) on DSW1 delete “ip helper-address 10.2.21.129” and apply “ip helper-address
10.1.21.129” command

Ticket 14 – EIGRP Passive Interface

the neighborship between R4 and DSW1 wasn‟t establised. Client 1 can‟t ping R4
Configuration on R4:
router eigrp 10
passive-interface default
redistribute ospf 1 route-map OSPF->EIGRP
network 10.1.4.4 0.0.0.3
network 10.1.4.8 0.0.0.3
network 10.1.21.128 0.0.0.3
default-metric 10000 100 255 1 10000
no auto-summary

Answer 1) R4
Answer 2) IPv4 EIGRP Routing
Answer 3) enter no passive interface for interfaces connected to DSW1 under EIGRP process
(or in Interface f0/1 and f0/0, something like this)

Note: There is a loopback interface on this device which has an IP address of 10.1.21.129 so we
have to include the “network 10.1.21.128 0.0.0.3” command.

* Just for your information, in fact Clients 1 & 2 in this ticket CANNOT receive IP addresses
from DHCP Server because DSW1 cannot reach 10.1.21.129 (an loopback interface on R4)
because of the “passive-interface default” command. But in the exam you will see that Clients 1
& 2 can still get their IP addresses! It is a bug in the exam.

Ticket 15 – IPv6 GRE Tunnel

Problem: Loopback address on R1 (2026::111:1) is not able to ping the loopback address on
DSW2 (2026::102:1).

Configuration of R3:
!
interface Tunnel34
no ip address
ipv6 address 2026::34:1/122
ipv6 enable
ipv6 ospf 6 area 34
tunnel source Serial0/0/0.34
tunnel destination 10.1.1.10
tunnel mode ipv6
!

Configuration of R4:
interface Tunnel34
no ip address
ipv6 address 2026::34:2/122
ipv6 enable
ipv6 ospf 6 area 34
tunnel source Serial0/0/0
tunnel destination 10.1.1.9
!

Answer:
Ans1) R3
Ans2) Ipv4 and Ipv6 Interoperability
Ans3) Under the interface Tunnel34, remove „tunnel mode ipv6′ command

Ticket 16 – IPv6 RIPng OSPFv3

Redistribution
Problem: Loopback address on R1 (2026::111:1) is not able to ping the loopback address on
DSW2 (2026::102:1).

Configuration of R4:
ipv6 router ospf 6
log-adjacency-changes
!
ipv6 router rip RIP_ZONE
 redistribute ospf 6 metric 2 include-connected
!

Answer:
Ans1) R4
Ans2) Ipv6 OSPF Routing
Ans3) Under ipv6 ospf process add the „redistribute rip RIP_Zone include-connected‟ command

Ticket 17 – Switchport Encapsulation

On ASW1:

interface fa1/0/1
switchport access vlan 10
switport mode trunk
switport trunk encapsulation dot1q
interface fa1/0/2
switchport access vlan 10
switport mode trunk
switport trunk encapsulation dot1q

Answer:

Ans1) ASW1
Ans2) Access VLANs
Ans3) In configuration mode, use „interface range fa1/0/1-2‟ then „switchport mode access‟,
then „no switchport trunk encapsulation dot1q‟