4 Register Number :

of the goals in each functional area and Name of the Candidate :

requested that each manager review the goals,
ask questions for clarification and then prepare
6 5 1 8
specific operational plans for his respective M.B.A. DEGREE EXAMINATION, 2012
department/ region/ branch.
( INTERNATIONAL BUSINESS )
Is this a workable MBO system? If you
( FIRST YEAR )
were Mr. Basu, what goals would you set for
the West Bank and why? ( PAPER - I )
110. PRINCIPLES OF MANAGEMENT
December ] [ Time : 3 Hours
Maximum : 75 Marks
SECTION – A (5 × 3 = 15)
Answer any FIVE questions.
ALL questions carry EQUAL marks.
Write short notes on:
1. Professional management.
2. Social sciences era.
3. Policy formulation.
4. Organization chart.
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5. Authority and responsibility.
6. Effective leader.
7. Informal communication.
8. Social responsibility of business.
SECTION – B ( 3 × 15 = 45)
Answer any THREE questions.
ALL questions carry EQUAL marks.
9. Give brief account of the contribution to
management thought made by Elton Mayo.
10. “Sound organization structure is an essential
prerequisite of efficient management”. – Discuss
this statement and point out the various
principles which should be followed in
developing organization structures.
11. “Delegation of authority is not loss of power, it
is enhancement of power”. – Examine this
statement clearly.
12. What is meant by morale? How is it related to
productivity?
13. “Just as planning, controlling should also be a
dominantly forward-looking function”. To what
extent is it possible?
SECTION – C (1 × 15 = 15)
( Compulsory )
14. Case study:
Mr.Basu is the Chief General Manager of
West Bank at Mumbai, the headquarters of the
bank. His bank has 100 branches in Western
India. It employs 6,000 persons of whom 500
are managers at various levels of authority.
Mr.Basu attended a seminar on MBO organized
by Indian Institute of Management. The seminar
was addressed by renowned Indian and Foreign
experts. Mr.Basu was inspired and decided to
install the MBO programme in his bank. He was
confident it would make performance evaluations
easier and improve employee productivity.
Mr.Basu spent several days working on the
overall goals he wanted the bank to achieve
during 2011-12. Then, he convened a meeting
of senior executives. He issued written copies
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