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User’s Guide

Valleylab Exchange v3.4


TM

Remote Software System


for Use with the Valleylab LS10 Generator

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator i-1
User’s Guide

TM

Valleylab Exchange v3.4


Remote Software System

For use with Valleylab LS10 Generator,


LS Series Single Channel Vessel Sealing Generator

Part Number: PT00070368


Preface

Preface
This user’s guide and the software it describes are for use only by qualified biomedical
professionals and Covidien personnel responsible for maintaining and upgrading software
for Covidien hardware products.
Equipment covered in this manual
This user’s guide describes the installation and use of the Valleylab Exchange application
v3.4. The application enables First-Time Setup and Software Updates on the Valleylab LS10
Generator.

ii Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Limited Warranty

Limited Warranty
Covidien warrants the covered product listed below to be free from defects in material and
workmanship for normal use and service for the period(s) set forth below. Covidien’s
obligation under this warranty is limited to the repair or replacement, at its sole option, of
any product, or part thereof, which has been returned to it (or its authorized distributor)
within the applicable time period shown below after delivery of the product to the original
purchaser, and which examination discloses, to Covidien’s satisfaction, that the product is
defective. This limited warranty does not apply to any product, or part thereof, which has
been repaired or altered in a way so as, in Covidien’s judgment, to affect its stability or
reliability, or which has been subjected to misuse, neglect, or accident.
The warranty periods for Covidien products are as follows:

All purchased or supplemental software 90 days from delivery


programs or updates

Notwithstanding any other provision herein or in any other document or communication,


Covidien’s liability with respect to this limited warranty and the products sold hereunder
shall be limited to the aggregate purchase price for the products sold to the customer. This
limited warranty is non-transferable and runs only to the original purchaser of the covered
product(s). There are no warranties which extend beyond the terms hereof. Covidien
disclaims any liability hereunder or elsewhere in connection with the sale of products and
for any form of indirect, tort, or consequential damages.
This limited warranty and the rights and obligations hereunder shall be construed under and
governed by the laws of the State of Colorado, USA. The sole forum for resolving disputes
arising under or relating in any way to this limited warranty is the District Court of the County
of Boulder, State of Colorado, USA.
Covidien reserves the right to make changes in covered products built or sold by it at any
time without incurring any obligation to make the same or similar changes to equipment
previously built or sold by it.
THE OBLIGATION TO REPAIR OR REPLACE A DEFECTIVE OR NONPERFORMING PRODUCT IS
THE SOLE REMEDY OF THE CUSTOMER UNDER THIS LIMITED WARRANTY. EXCEPT AS
EXPRESSLY PROVIDED HEREIN, COVIDIEN DISCLAIMS ALL OTHER WARRANTIES,
WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO PRODUCTS,
INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES, WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator iii
Software License

Software License
Customer hereby acknowledges that Covidien LP and or its affiliates (collectively called
“COVIDIEN” herein) owns the entire right, title, and interest in and to the Software, as may be
installed in the Products or Equipment addressed herein or provided separately (“Software”)
(including all of the computer code, source and object, comprising the Software and all
components and elements thereof ), and all associated manuals, drawings, technical
information and Documentation (collectively, the “Documentation”), including, without
limitation, all patent, copyright, trademark, trade secret and other intellectual property or
proprietary rights (“Intellectual Property Rights”) in and to the Software and all components
and elements thereof all of which shall remain the sole and exclusive property of Covidien.
The amount paid by the Customer for the Products and/or Equipment incorporating the
Software includes as a portion of that amount, a license fee granting Customer only the
rights set forth in this Software License. This Software License will be superseded by any
express Software agreement between Covidien and Customer The use of term “Product”
herein includes Products and/or Equipment as applicable.
1. Single User License Grant. COVIDIEN grants to Customer a limited, nonexclusive, non-
sub licensable, nontransferable and revocable license to use the Software, exclusively at
location identified by Customer on the order form as the ship-to location of the Products,
solely in machine-readable object code form, and only on a single central processing unit
embedded in the Products as provided by COVIDIEN under this agreement, and solely for the
Customer’s internal business purpose in the operation of the Products provided by
COVIDIEN under this Agreement. Notwithstanding anything to the contrary contained in
this Agreement, the Software is licensed to be used on only one computing device or
Product, and a valid license must be obtained under this Agreement for each computing
device or Product with which the Software is used or in which the Software is embedded.
2. Restrictions on Use. Except to the extent expressly authorized in these Software License
Terms or by law, Customer shall not and shall not cause any third party to; (i) decompile,
disassemble, or reverse engineer the Software; (ii) modify or create any derivative works
(including, without limitation, translations, transformations, adaptations or other recast or
altered versions) of or based on the Software, or alter the Software in any way; (AI) merge the
Software with any other software or product not supplied by Covidien; (I) use, copy, sell,
sublicense, lease, rent, loan, assign, convey or otherwise transfer the Software except as
expressly authorized by this Agreement; (v) distribute, disclose or allow use of the Software,
in any format, through any timesharing service, service bureau, network or by any other
means, to or by third parties; (vi) remove or modify any copyright, confidential or proprietary
markings, legends or restrictions that are in the Software originally supplied to Customer; or
(vii) violate any obligations with regard to Covidien’s Confidential Information (as defined
below). To the extent that Customer is expressly permitted by applicable mandatory law to
undertake any of the activities listed in the preceding sentence, Customer will not exercise
those rights unless and until Customer has given Covidien not less than 30 days’ prior written
notice of Customer’s intent to exercise any such rights unless an order of a government
agency of competent jurisdiction will not so allow. This License will terminate immediately
upon notice from Covidien if Customer fails to comply with any provision of this License or
any agreement.

iv Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Software License

3. Reservation of Rights. Notwithstanding anything to the contrary contained in this


Agreement, or any order form, purchase order or agreement between the parties, all rights
not expressly granted by Covidien to Customer are reserved to and retained by Covidien and
Covidien expressly is not selling, assigning or otherwise transferring to Customer, and
Customer is not purchasing or otherwise acquiring or obtaining, any of Covidien’s
Intellectual Property Rights or other rights in or to the Software or Documentation.
4. Confidentiality. Customer agrees that the Software and the Documentation, and all
components and elements of the Software and Documentation, including, without
limitation, the specific design and structure of individual programs, constitutes confidential
information and trade secrets of Covidien (the “Confidential Information”). Customer agrees
not to disclose, provide, or otherwise make available such Confidential Information,
including, without limitation, any trade secrets or copyrighted material, in any form to any
third party. Customer agrees that it will make the Software available only to those
employees, contractors, or consultants of Customer with a specific need to know, who are
obligated to comply with the restrictions contained in these Software License Terms and to
maintain secrecy of the Software and all other Confidential Information and are properly
trained in its use. Customer is responsible for the compliance of all users of the Software and
Products with these obligations and shall cause all users of the Software and Products to
comply with these obligations. Customer acknowledges that the Software embodies
proprietary trade secrets of Covidien including, without limitation, technical and non-
technical information regarding the Software and the development and manufacture of the
same. Customer hereby agrees to maintain the confidentiality of such trade secrets using at
least as great a degree of care as Customer uses to maintain the confidentiality of its own
most confidential information. Customer shall communicate these obligations to those
employees and agents of Customer who come into contact with the Software, and shall use
its best efforts to ensure their compliance with all confidentiality obligations applicable to
Customer.
5. Change Orders. Covidien shall have the right, at any time during the Term, by written
request to Customer (an “Update Notice”), to require that Customer return the Products and
Software to Covidien for such periods of time as are required by Covidien (“Update Periods”)
or to allow Covidien to access the Software at the Customer’s location for the purpose of
enabling Covidien to incorporate Software revisions, updates or modifications from time to
time. Upon receipt of an Update Notice, Customer shall return the requested Products and
Software to Covidien at Covidien’s cost and expense, or work with Covidien to find a suitable
time for Covidien to access the Software at the Customer’s location. Customer acknowledges
and agrees that during Update Periods, if the Software must be returned to Covidien, the
Products and Software will be unavailable to Customer and in Covidien’s possession.
Covidien will use reasonable commercial efforts to perform the revisions, updates or
modifications and to return the revised, updated or modified Products and Software to
Customer as soon as is reasonably practicable.
6. Software License Term. The term of the Software license granted under this Software
License shall be for the commercial life of the associated Product or Equipment.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator v
Software License

7. Limited Warranty. Covidien represents and warrants to Customer that the Software will
perform substantially as described in Covidien's then current Documentation for such
Software and the remaining warranty, or extended warranty, if any, applicable to the Product
or Equipment with which such Software was delivered. If Customer notifies Covidien of
defects during the applicable warranty period, and those defects are verified by Covidien, as
Customer’s sole and exclusive remedy, Covidien will replace the defective Software or, at its
option, terminate this Software License and refund to Customer the amount paid by
Customer to Covidien for the Software (if provided separately from a Product) or for the
Product in which the defective Software is installed (if embedded within a Product).
Customer’s remedy for breach of this limited warranty shall be limited to the foregoing
replacement or refund and shall not encompass any other damages. No dealer, distributor,
agent or employee of Covidien is authorized to make any modification or addition to the
warranty and remedies stated herein.
Notwithstanding these limited warranty provisions, all of Covidien’s obligations with respect
to such warranties shall be contingent on Customer’s use of the Software in accordance with
this Agreement and in accordance with Covidien’s instructions as provided by Covidien in
the Documentation provided by Covidien, as such instructions may be amended,
supplemented, or modified by Covidien, in its sole discretion, from time to time. Covidien
shall have no warranty obligations with respect to any failures of the Software that are the
result of accident, abuse, misapplication, extreme power surge or extreme electromagnetic
field, or any other cause outside of Covidien’s control.
This limited warranty does not apply to any damages, malfunctions, or non-conformities
caused to or by; (i) Customer’s use of Software in violation of these Software License Terms
or in a manner inconsistent with any Documentation or instructions provided by Covidien;
(ii) use of non-Covidien furnished equipment, software, or facilities with its equipment or
Products; (iii) Customer’s failure to follow Covidien’s installation, operation, repair or
maintenance instructions; (iv) Customer’s failure to permit Covidien timely access, remote or
otherwise, to Products; (v) failure to implement all features, revisions, modifications,
updates, patches, “bug fixes”, or new versions of or to the Software provided by Covidien
under this Agreement or otherwise; (vi) Products with there original manufacturer’s serial
numbers altered, defaced or deleted; (vii) Products that been altered, serviced or modified
by a party other than Covidien; or (viii) Software that has been subjected to abnormal
physical or electrical stress, misuse, negligence or accident by Customer or a third party.
8. Export Laws. THESE SOFTWARE TERMS ARE EXPRESSLY MADE SUBJECT TO ANY AND ALL
LAWS, REGULATIONS, ORDERS, OR OTHER RESTRICTIONS WITH RESPECT TO THE EXPORT
FROM THE UNITED STATES OF AMERICA OF THE SOFTWARE. BUYER SHALL NOT EXPORT OR
RE-EXPORT THE SOFTWARE (I) WITHOUT FULL COMPLIANCE WITH SUCH LAWS,
REGULATIONS, ORDERS AND OTHER RESTRICTIONS, INCLUDING, WITHOUT LIMITATION,
OBTAINING ALL NECESSARY APPROVAL FROM ALL REQUIRED GOVERNMENTAL AGENCIES
AND (II) WITHOUT THE PRIOR WRITTEN CONSENT OF COVIDIEN.

vi Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Software License

9. U.S. Government Rights. The Software is a “commercial item” developed exclusively at


private expense, consisting of “commercial computer software” and “commercial computer
software Documentation” as such terms are defined or used in the applicable U.S. acquisition
regulations. The Software is licensed hereunder (i) only as a commercial item and (ii) with
only those rights as are granted to all other customers pursuant to the terms and conditions
of this License. Customer shall not use, duplicate, or disclose the Software in any way not
specifically permitted by this License. Nothing in this License requires Covidien to produce
or furnish technical data for or to Customer.
10. Survival. Sections 2, 3, 4, 8, 9 and this Section 10 shall survive the termination or
expiration of these Software License Terms.
11. Additional Terms. Certain parts of the software might be subject to open source
software license terms.
SSH.Net Library
SSH.NET Library is Copyright (c) 2010, RENCI, All rights reserved. THIS SOFTWARE IS
PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING,
BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
DATA, OR PROFITS, OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY
OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE
OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE.
Apache License
Licensed under the Apache License, Version 2.0 (the “License”); you may not use this file
except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed on an “AS IS”
BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See
the License for the specific language governing permissions and limitations under the
License.

vii Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Table of Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Chapter 1. Overview and General Features
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Online and Offline Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Menu Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Message Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Chapter 2. Valleylab Exchange Application Installation
Install Valleylab Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Establish Connection to the Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Chapter 3. Account Management
Create an Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Sign In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Log Out and Close the Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Change Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Forgot Password and Expired Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Chapter 4. First-Time Setup and Location
Valleylab LS10 First-Time Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Create an Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Launch Valleylab Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Connect the LS10 Generator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Set the LS10 Generator Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Valleylab LS10 Location and Software Incompatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
Change Generator Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14
Chapter 5. Valleylab LS10 Generator Software Update
Valleylab LS10 Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Software Package Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Connect the LS10 Generator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
LS10 Generator Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator ix
Chapter 6. Docking/Log Retrieval
Log Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Retrieve Logs from the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
View and Save Valleylab LS10 Log Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Server Upload. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Servicing Multiple Generators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Changing Device Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10
Chapter 7. Troubleshooting
General Warnings and Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Installation and Launch Warnings and Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Create Account Warnings and Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Device Property Warnings and Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
First-Time Setup Warnings and Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-10
Log Retrieval Warnings and Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-11
Login Warnings and Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-12
Software Update Warnings and Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-15
Covidien Technical Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-21

x Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Chapter 1
Overview and General Features

This chapter provides an overview of the features and functions of Valleylab Exchange v3.4
software for the Valleylab LS10 Generator.
For detailed information on the Valleylab LS10 Generator, refer to the Valleylab LS10 LS
Series Generator User’s Guide.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 1-1
Overview

Overview
The Valleylab Exchange (VLEX™) v3.4 client is used for remote device management for
Covidien’s Valleylab LS10 Generator. The remote device management includes the following
functionality:
• Perform first-time setup for a new device
• Perform a device software update
• Automatically retrieve logs and configuration information from the device and upload
that information to a server

Notice
The screen examples in this manual may vary depending on user type and privileges (e.g., Covidien
vs. non-Covidien user) and whether the application is in Online or Offline modes.

Only one (1) generator can be connected at a time to the computer running the Valleylab Exchange
application.

System Requirements
Important
The Valleylab Exchange application requires at least 9GB of free space on the system (primary drive)
for installation of the application.

The Valleylab Exchange application works on a WindowsTM* platform and has been verified to work on
Windows 7, 8.1(SP1 64-bit), and 10 in all language versions.

For best results, Google ChromeTM* is the recommended browser.

1-2 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Online and Offline Modes

Overview and General Features


Online and Offline Modes
The Valleylab Exchange application can be used either with an Internet connection to the
server or without an Internet connection.
Status Indicator:
• Online mode: Green
• Offline mode: Red

Notice
To switch from Offline mode to Online mode
• Close the Valleylab Exchange application

• Disconnect the device, if connected

• Connect the computer to the Internet, and relaunch the application

When a Valleylab Exchange account is created, the user must first sign in when in Online mode. Only
then will the user will be allowed to sign in when in Offline mode.

The Valleylab Exchange application must be Online to:


• Download, install, and configure the Valleylab Exchange application
• Establish a connection to the server prior to first-time setup
• Sign in once every 90 days to refresh the account
• Download software packages for a device software update
• Upload device logs to the server
• Auto-correction of Device clock

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 1-3
Online and Offline Modes

Before signing in or clicking First-Time Setup, check the indicator at the bottom of the Sign
In screen for Online/Offline mode status.

Online Mode Offline Mode


After signing into the application, there are two indicators that the application is Online or
Offline on the main screen:
• Next to Server on the menu pane
• In the lower right corner

1-4 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Navigation

Overview and General Features


Navigation
Notice
Many Valleylab Exchange features are available in both Online and Offline modes, including Help,
Settings, Home, and Notifications. Some features in the menu may be available only in Online mode.

The graphic below shows the frequently used features of the Valleylab Exchange screen.

Settings
Help Logout

Home
Button

Menu

Message Bar Notifications Online/Offline


Indicator

Help
Click Help to view the Valleylab Exchange user guide. The Help option is available in both
Online and Offline modes.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 1-5
Navigation

Home
Click the Home icon at the top of the menu pane to return to the Home screen.
The following is an example of the Home screen.

Menu Pane
The menu provides options for the server and a connected device.

Important
Sign in to the Valleylab Exchange application to view the full list of menu options.

1-6 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Navigation

Overview and General Features


Server
The Server is the first item in the menu pane. The indicator node displays the status of
communication between the Valleylab Exchange application and the server; green when
Online, red when Offline. When the Valleylab Exchange application is Online, the application
can communicate with the server and the Upload and Download options are available.
In Offline mode, the Upload and Download options are not available.
• Download - View the status of the latest software package downloaded from the server.
See Software Package Download on page 5-2 for more information.
• Upload - View the status of logs being uploaded from the computer to the server. See
Server Upload on page 6-7 for more information.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 1-7
Navigation

Device Icon / Serial Number


Clicking on the device icon / serial number in the menu pane displays device information
that may be helpful for troubleshooting. Obtain this information before contacting Covidien
Technical Service.
The device node is green when the Valleylab Exchange application is connected to the
device. The node is yellow while log retrieval is in process.
The following are the device menu items:
• Device Logs - Preview and save device logs. See Chapter 6, Docking/Log Retrieval for
more information.
• Device Property Update - Change the generator’s location and serial number. See
Change Generator Location on page 4-14 for details.
• Software Update - Update the generator’s software. For complete software update
instructions, see Chapter 5, Valleylab LS10 Generator Software Update.
• Disconnect - Disconnects the device and removes the node.

1-8 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Navigation

Overview and General Features


Message Bar
The message bar displays information, warnings, and status of the device.

Notifications
The Notifications triangle indicates there is a notice, or multiple notices (indicated by a
number), that should be addressed. Clicking the icon will display the notification(s).

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 1-9
Chapter 2
Valleylab Exchange Application Installation

The following provides step-by-step installation and configuration instructions of the


Valleylab Exchange application.

Precaution
As with any system that interacts over the Internet, Covidien recommends appropriate Information
Technology (IT) security practices. These practices include the use of licensed copies of the personal
computer operating system, anti-malware and anti-virus software with ongoing updates, and a fire
wall in accordance with the local IT department policies.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 2-1
Install Valleylab Exchange

Install Valleylab Exchange


Notice
The Valleylab Exchange application installation requires local admin access on the computer. Please
contact your local IS department for assistance, if needed.

1. Download the latest version of the Valleylab Exchange application from the Covidien
website http://www.medtronic.com/covidien/support/valleylab-exchange.
2. Select the Valleylab LS10 Generator.
3. Click the Download and Install Valleylab Exchange Software link at the bottom of the
page.
4. Complete the form and click Submit.
5. Download the Valleylab Exchange installer to the computer’s desktop.
6. Double-click the VLEXClient icon on the desktop to launch the application.

7. On the Introduction screen click Next.

2-2 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Install Valleylab Exchange

8. On the License Agreement screen select I accept the terms of the License Agreement
and click Next to proceed with the installation.

Notice
Click Cancel or select I do NOT accept the terms of the License Agreement to cancel the
Installation process.

Application Installation
Valleylab Exchange
9. On the Choose Install Folder screen, click Install. It is recommended to install the
application in the default destination folder.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 2-3
Install Valleylab Exchange

10. The Installing Valleylab Exchange screen displays the Installation progress.

11. Once the installation is complete, click Done. Note the VLEXClient icon on the computer
desktop.

2-4 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Establish Connection to the Server

Establish Connection to the Server


After the Valleylab Exchange application has been installed, the user must set up an initial
connection to the server using an Internet connection. The initial connection to the server
completes the configuration of the application.

Important
It is recommended to repeat these steps when preparing to do a First-Time Setup.

1. Connect the computer to the Internet.

Application Installation
2. Create a Valleylab Exchange account. See Create an Account on page 3-2 for more

Valleylab Exchange
information.

Notice
After an account has been created, it may take up to three (3) business days to receive an e-mail with
the Valleylab Exchange user name and password.

3. Double-click the VLEXClient icon on the desktop to launch the application.

4. Enter your user name and password and click Sign In.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 2-5
Establish Connection to the Server

5. The Preparation screen opens. All devices are checked by default. Uncheck any devices
that will not be used. Click Apply.

6. The Home screen opens. Verify the indicator next to the Server is green, and the Online/
Offline indicator at the bottom of the screen displays Online with a green indicator.
7. Click Logout.

2-6 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Establish Connection to the Server

8. The initial connection to the server is complete and the Valleylab Exchange application
is configured. Click the X to close the Valleylab Exchange application.

Application Installation
Valleylab Exchange

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 2-7
Chapter 3
Account Management

Important
After an account has been created, it may take up to three (3) business days to receive an e-mail with
the Valleylab Exchange user name and password.

When the Valleylab Exchange account is created, you must sign in from Online mode first. This will
enable signing in from Offline mode. It is required to sign in from Online mode once every ninety (90)
days to refresh the account.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 3-1
Create an Account

Create an Account
A user name and password are required to access the full set of Valleylab Exchange features.
Create a user account to receive a Valleylab Exchange user name and password.

Notice
You must be in Online mode to create a Valleylab Exchange account.

1. Double-click the VLEXClient icon on the desktop to launch the application.

2. Confirm that there is a green Online indicator in the lower right corner.
3. Click Create Account in the lower right corner.

3-2 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Create an Account

4. The Create Account screen displays. Click the link to register.

5. An online form launches in a web browser. Complete the steps on the web page.

Account Management

6. You should receive an e-mail to set your password within three (3) business days.

Notice
The password expires in ninety (90) days if not used.

Non-English language characters are not allowed in the user name or password.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 3-3
Sign In

Sign In
To access all the Valleylab Exchange functions, a user must Sign In with the user name and
password created when setting up the Valleylab Exchange account.

Notice
If a user enters an incorrect password more than three (3) times, the user will be locked out. Contact
Covidien Technical Service on page 7-21 to unlock the account.

Click the Remember me check box to automatically populate the user name. This option is
recommended only if there is one (1) Valleylab Exchange user for the computer.

An Internet connection is not required to sign in. However, a user must sign in from Online mode once
every ninety (90) days. Refer to Online and Offline Modes on page 1-3 for more information.

1. Double-click the VLEXClient icon on the desktop to launch the application.

2. Enter your user name and password and click Sign In.

3-4 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Sign In

3. The Preparation screen opens. All devices are checked by default. Uncheck any devices
that will not be used. Click Apply.

When signed in, the full set of menu options is available. After using the Valleylab Exchange
application, click Logout and then click the X in the upper right corner to close the
application.

Account Management

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 3-5
Log Out and Close the Application

Log Out and Close the Application


Notice
If working with more than one (1) generator, logging out of the Valleylab Exchange application is not
required. See Servicing Multiple Generators on page 6-9 for detailed information.

1. To logout of the system, click the Logout button, which is on all main screens.

2. To close the application click the X in the top right corner.

3-6 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Change Password

Change Password
1. Click Change Password from the Sign In screen.

2. The Change Password window displays. Enter the user name, current password, new
password, confirm the new password, and click Submit.

Account Management

Notice
The password must have a minimum of 8 characters, and contain one of each of the following; a
special character (e.g., $* ~ ^), uppercase character, lowercase character, and a number.
The following special characters:/ & < > ’ " \ and non-English language characters are not allowed.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 3-7
Change Password

3. When complete, a Password has been changed successfully message displays.

3-8 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Forgot Password and Expired Password

Forgot Password and Expired Password


Notice
Use this procedure for both forgotten passwords and expired passwords.

1. Click Forgot Password on the Sign In screen.

Account Management
2. The Forgot Password screen displays. Enter your user name and click Submit.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 3-9
Forgot Password and Expired Password

3. The system acknowledges the submission and sends an email with a link for resetting the
password. The link expires after 24 hours. If more than one (1) request is sent, only the last
link received will work.

4. Click the link provided in the email. Enter a New Password and then enter it again to
confirm. Click Submit.

5. The password reset is successful. Close the browser and the Valleylab Exchange
application. Launch and Sign In to the application with the new password.

3-10 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Chapter 4
First-Time Setup and Location

The Valleylab LS10 Generator must be set up using the Valleylab Exchange application prior
to the first use. During First-Time Setup, the Valleylab Exchange application will retrieve
information from the generator and the user will set the device location.

Notice
It is recommended to perform the First-Time Setup by Signing In with the Valleylab Exchange User
Name and Password. This will require creating an account. See Create an Account on page 3-2.

Only one (1) generator can be connected at a time to the computer running the Valleylab Exchange
application.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 4-1
Valleylab LS10 First-Time Setup

Valleylab LS10 First-Time Setup


The following are step-by-step instructions for the First-Time Setup of the Valleylab LS10
Generator.

Create an Account
To create a Valleylab Exchange account, see Create an Account on page 3-2.

Notice
It may take up to three (3) business days to receive an e-mail with the Valleylab Exchange user name
and password.

Launch Valleylab Exchange


1. Double-click the VLEXClient icon on the desktop open the application.

2. Enter your user name and password and click Sign In.

4-2 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Valleylab LS10 First-Time Setup

3. The Preparation screen opens. All devices are checked by default. Uncheck any devices
that will not be used. Click Apply.

4. Select the Valleylab LS10 from the drop-down list and click Go.

First-Time Setup and Location

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 4-3
Valleylab LS10 First-Time Setup

5. The Package Bundle Download Status displays Completed.


6. Click Select Device Type in the menu pane.

7. Select the Valleylab LS10 device.

8. Click OK to connect to the Valleylab LS10 device.

4-4 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Valleylab LS10 First-Time Setup

Connect the LS10 Generator


1. Access the USB port on the back of the generator.
2. Connect the USB A to B cable to the back of the LS10 Generator.
3. Connect the other end of the USB cable to a USB connector on the computer hosting the
Valleylab Exchange application.
4. Plug in the LS10 Generator power cord and turn on the generator with the power button
on the front of the LS10 Generator.

Notice
When the generator is turned on, an error notification (red exclamation mark in a red triangle)
indicates that the generator requires first-time setup before use.

First-Time Setup and Location

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 4-5
Valleylab LS10 First-Time Setup

Set the LS10 Generator Location


1. The device logs are retrieved from the generator once the device is connected.

2. When the status bar reaches 100%, the log retrieval is complete. Click Set Country.

4-6 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Valleylab LS10 First-Time Setup

3. Select the country where the device will be in use from the drop-down list.

4. The Select Region field will automatically populate. Click Apply.

First-Time Setup and Location

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 4-7
Valleylab LS10 First-Time Setup

5. Do not turn off the device or logout from the application while the device update is in
progress.

Notice
If the following error message displays on the screen:
The installed software is not compatible with the Device configuration. Perform software
update before continuing.
See Valleylab LS10 Location and Software Incompatibility on page 4-11 for detailed instructions.

4-8 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Valleylab LS10 First-Time Setup

6. When the country and region settings are completed the following screen will display.
Click View Result to view the updated generator settings.

First-Time Setup and Location

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 4-9
Valleylab LS10 First-Time Setup

7. The information of the update is displayed in the General Information screen.

Notice
If a notification appears stating that there is a software update available, see LS10 Generator Software
Update on page 5-4.
If a notification is not received, proceed to the next step.

8. To connect another generator, click Disconnect. If not, click Logout and click the X in the
upper right corner to close the application.
For any subsequent devices other than an LS10 Generator, click Change Device Type,
connect the device, and refer to the Valleylab Exchange user's guide for that device for
additional instructions.
9. Disconnect the USB cable.

Notice
First-time setup is now complete. Restart the generator to clear the error message prior to first use.

4-10 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Valleylab LS10 Location and Software Incompatibility

Valleylab LS10 Location and Software Incompatibility


If the following Incompatible Configuration error message appears after country selection,
update the generator software before completing the first-time setup.
1. If the software is incompatible with the country selected, the following message will
appear. Click Update Software.

2. The Software Update screen opens. Click Update.

First-Time Setup and Location

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 4-11
Valleylab LS10 Location and Software Incompatibility

3. The Software Update begins.

4. When the status bar reaches 100%, location setting is complete.

Notice
The Valleylab Exchange application initiates the Device Property Update process once the software
is updated successfully.

4-12 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Valleylab LS10 Location and Software Incompatibility

5. When the country and region settings are completed, click View Result to view the
updated generator settings.

6. To connect another generator, click Disconnect. If not, click Logout and click the X in the
upper right corner to close the application.
For any subsequent devices other than an LS10 Generator, click Change Device Type,
connect the device, and refer to the Valleylab Exchange user's guide for that device for
additional instructions.
7. Disconnect the USB cable.

Notice
First-time setup is now complete. Restart the generator to clear the error message prior to first use.

First-Time Setup and Location

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 4-13
Change Generator Location

Change Generator Location


Notice
A Valleylab Exchange user name and password is required to change the device location after the
first-time setup is complete. See Online and Offline Modes on page 1-3 for detailed information.

1. Connect the generator to the computer.


2. Click the VLEXClient icon to launch the Valleylab Exchange application.
3. Enter your user name and password. Click Sign In.

4. The Preparation screen opens. All devices are checked by default. Uncheck any devices
that will not be used. Click Apply.

4-14 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Change Generator Location

5. Click Select Device Type in the menu pane.

6. Select the Valleylab LS10 device.

7. Click OK to connect to the Valleylab LS10 device.


First-Time Setup and Location

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 4-15
Change Generator Location

8. When the log retrieval is complete, click Device Property Update in the menu pane.

9. Select Set Location from the Device Property drop-down list and click Go.

4-16 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Change Generator Location

10. Select a new country from the Select Country drop-down list. The Select Region field will
update automatically. Click Apply.

Notice
If the following notification appears, see section Valleylab LS10 Location and Software Incompatibility
on page 4-11for detailed information.

First-Time Setup and Location

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 4-17
Change Generator Location

11. When the status bar reaches 100%, location selection is complete.

4-18 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Change Generator Location

12. Click View Result to view the updated settings.

13. Click Disconnect and detach the LS10 Generator. Click Logout and click the X in the
upper right corner to close the application.

First-Time Setup and Location

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 4-19
Chapter 5
Valleylab LS10 Generator Software Update

Important
For best results, Google ChromeTM* is the recommended browser.

Notice
A Valleylab Exchange user name and password are required to perform a software update. To create
an account, see Create an Account on page 3-2 for detailed information.

A software update may be performed in Offline mode, but the software package must be previously
downloaded. See Software Package Download on page 5-2 for detailed information.

Only one (1) generator can be connected at a time to the computer running the Valleylab Exchange
application.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 5-1
Valleylab LS10 Software Update

Valleylab LS10 Software Update

Software Package Download


Follow the steps below to verify that the software package download is complete before
performing a software update.

Notice
To download software packages, the computer must be connected to the Internet before launching
the Valleylab Exchange application.

The Valleylab LS10 device is not attached during the Software Package Download.

1. Double-click the VLEXClient icon on the desktop to launch the Valleylab Exchange
application.

2. Confirm that there is a green Online indicator in the lower right corner.
3. Enter your user name and password. Click Sign In.

5-2 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Valleylab LS10 Software Update

Valleylab LS10 Generator


Software Update
4. The Preparation screen opens. All devices are checked by default. Uncheck any devices
that will not be used. Click Apply.

5. Select the Valleylab LS10 from the drop-down list and click Go.

6. The Package Bundle Download Status displays Completed.

7. Click Logout and then click the X in the upper right corner to close the application.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 5-3
Valleylab LS10 Software Update

Connect the LS10 Generator


After the software package is downloaded, connect a Valleylab LS10 Generator to the
computer. See Connect the LS10 Generator on page 4-5.

LS10 Generator Software Update


1. Double-click the VLEXClient icon to launch the Valleylab Exchange application.

2. Enter your user name and password. Click Sign In.

3. The Preparation screen opens. All devices are checked by default. Uncheck any devices
that will not be used. Click Apply.

5-4 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Valleylab LS10 Software Update

Valleylab LS10 Generator


Software Update
4. Click Select Device Type in the menu pane.

5. Select the Valleylab LS10 device.

6. Click OK to connect to the Valleylab LS10 device.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 5-5
Valleylab LS10 Software Update

7. When the device logs are retrieved, select Software Update in the menu pane.

8. Select Automatic to let the application select the software package to update.

Notice
The user can select Manual to select the package from the list of Packages (the latest
software package is on the top of the list).
The Manual option is only available to Covidien users.

9. Click Update.

5-6 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Valleylab LS10 Software Update

Valleylab LS10 Generator


Software Update
10. The Software Update begins.

11. The LS10 Generator will restart.


12. When the software update is complete, click View Result to view the updated software
version.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 5-7
Valleylab LS10 Software Update

13. The software version is displayed in the System Software Version field.

14. To connect another generator, click Disconnect. If not, click Logout and click the X in the
upper right corner to close the application.
For any subsequent devices other than an Valleylab LS10, click Change Device Type,
connect the device, and refer to the Valleylab Exchange user's guide for that device for
additional instructions.
15. Disconnect the USB cable.

5-8 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Chapter 6
Docking/Log Retrieval

In addition to First-Time Setup and Software Update, a generator may be docked to Valleylab
Exchange to retrieve device logs and perform other maintenance functions.

Notice
It is recommended to dock the LS10 Generator once a year to auto correct the clock on the device.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 6-1
Log Retrieval

Log Retrieval
Event and error logs are automatically retrieved from the generator. Event logs capture all
generator actions (power-ups, button clicks, etc.). Each action has a time and date stamp.
Error logs capture all error and warning codes and have a time and date stamp.
To retrieve event and error logs, connect to a generator. Log retrieval starts automatically
after sign in or clicking First-Time Setup. When the progress bar reaches 100%, log retrieval
is complete.

Retrieve Logs from the Device


Use the instructions in this section to connect an LS10 Generator to the Valleylab Exchange
application. Once connected, the Valleylab Exchange application automatically retrieves
device logs.
1. To connect to the device, see Connect the LS10 Generator on page 4-5.
2. Double-click the VLEXClient icon on the desktop to launch the application.

3. Enter your user name and password. Click Sign In.

6-2 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Log Retrieval

4. The Preparation screen opens. All devices are checked by default. Uncheck any devices
that will not be used. Click Apply.

Docking/Log Retrieval
5. Click Select Device Type on the menu pane.

6. Select the Valleylab LS10 device.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 6-3
Log Retrieval

7. Click OK to connect to the Valleylab LS10 device.

8. The device logs are retrieved from the generator.

Notice
If a notification appears stating that there is a software update available, see LS10 Generator Software
Update on page 5-4.
If a notification is not received, proceed to the next step.

9. To connect another generator, click Disconnect. If not, click Logout and then click the X
in the upper right corner to close the application.

For subsequent devices other than an Valleylab LS10, click Change Device Type,
connect the device, and refer to the user’s guide for that device for additional
instructions.

6-4 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Log Retrieval

View and Save Valleylab LS10 Log Files


After logs are retrieved, use the steps below to preview logs and save them to a computer.
See Retrieve Logs from the Device on page 6-2 for detailed information.
1. Click Device Logs in the menu pane.

Docking/Log Retrieval
2. Select a Log Type from the drop-down list.
3. Select a file from the Logs drop-down list, identified by the log retrieval date and time.
4. Click View to display the log.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 6-5
Log Retrieval

5. Once the log is displayed, the user can click Save to save the log file.

6-6 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Server Upload

Server Upload
Notice
Logs retrieved from the device automatically upload from the computer to the server when the
computer has an Internet connection (Online).

Logs retrieved in Offline mode are stored on the computer and uploaded when the computer has an
Internet connection.

To view the status of logs being uploaded to the server:

Docking/Log Retrieval
1. Double-click the VLEXClient icon on the desktop to launch the application.

2. Enter your user name and password. Click Sign In.

3. The Preparation screen opens. All devices are checked by default. Uncheck any devices
that will not be used. Click Apply.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 6-7
Server Upload

4. Click Upload in the menu pane.

Notice
Time Remaining will be 0 or NA if the log file upload is complete.

5. The File Upload Status displays Completed.

6-8 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Servicing Multiple Generators

Servicing Multiple Generators


Only one (1) generator may be connected to the computer at a time. However, a generator
may be disconnected and another may be connected without having to log out and close
the Valleylab Exchange application.
1. When the planned maintenance is completed on a generator, click Disconnect.
1.

Docking/Log Retrieval
2. When disconnected, unplug the generator cable and connect the next generator to the
computer.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 6-9
Changing Device Type

Changing Device Type


Only one (1) generator may be connected to the computer at a time. However, a device may
be disconnected and another device of a different type may be connected without having
to log out of the Valleylab Exchange application.
1. When maintenance is complete on the current device, click Change Device Type.
2. Click OK. This disconnects the current device.

3. Select the icon for the new device. Refer to the Valleylab Exchange user’s guide for
detailed information for that device.

6-10 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Changing Device Type

4. Click OK to connect the Valleylab FT10 device.

5. When the progress bar reaches 100%, log retrieval for the new device is complete and
the real time clock is synced. The new device is connected to the Valleylab Exchange
application.

Docking/Log Retrieval

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 6-11
Chapter 7
Troubleshooting

This chapter provides troubleshooting information for issues that may arise when using the
Valleylab Exchange application. The warnings and notifications in this section may help in
troubleshooting problems with the interface or understanding messages in the Valleylab
Exchange application.
If the following resolutions do not assist in resolving the issue, see Covidien Technical Service
on page 7-21 for contact information.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 7-1
General Warnings and Notifications

General Warnings and Notifications

Descriptions and Resolutions

Description:
While docking a device,
the user changes the
device type.
Resolution:
Click OK to disconnect
the current device. Click
Cancel to continue using
the current device.

Description:
Unable to register the
device details in the
server.
Resolution:
Contact your local
Covidien representative.
See Covidien Technical
Service on page 7-21 for
contact information.

7-2 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
General Warnings and Notifications

Descriptions and Resolutions

Description:
Device clock is incorrect.
Resolution:
Disconnect the device.
Connect to the Internet
to make the Valleylab
Exchange application in
Online mode, then
reconnect the device to
correct the time.

Description:
While performing an

Troubleshooting
operation, the
application appears to
be unresponsive.
Resolution:
Wait five minutes for the
operation to complete. If
the application
continues to appear
unresponsive, close and
relaunch the application.
Attempt the operation
again.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 7-3
General Warnings and Notifications

Descriptions and Resolutions

Description:
After using the Valleylab
Exchange application,
the computer cannot
access the Internet.
Resolution:
Disconnect the device
from the computer USB
port. Close VLEX.
If this does not resolve
the issue, then contact
your local IS department
to investigate possible
computer Ethernet
configuration issues.

7-4 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Installation and Launch Warnings and Notifications

Installation and Launch Warnings and Notifications

Descriptions and Resolutions

Description:
The Valleylab Exchange
application requires at
least 9GB of free space on
the system (primary
drive) for installation of
the application.
Resolution:
Create more free space
on the drive. Contact
your local IS department
for assistance.

Description:
If the DMA Agent is
updated in the
background, VLEX will

Troubleshooting
display a message in the
login window during the
next launch.
Resolution:
Login to VLEX in the
Online mode to
configure the new DMA
Agent and to download
the software packages.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 7-5
Installation and Launch Warnings and Notifications

Descriptions and Resolutions

Description:
Insufficient memory.
Available free space on
the system (primary
drive) should be more
than 4GB.
Resolution:
Create more free space
on the drive. Contact
your local IS department
for assistance.

Description:
One of the required
components for the
Valleylab Exchange
application was not
installed properly.
Resolution:
Restart the computer.
If the error persists,
reinstall the Valleylab
Exchange application.
If that does not resolve
the problem, see
Covidien Technical Service
on page 7-21 for contact
information.

7-6 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Installation and Launch Warnings and Notifications

Descriptions and Resolutions

Description:
Required FTDI driver
does not exist on the
computer.
Resolution:
Install the FTDI driver on
the computer and try
again.
If the issue persists,
contact your local
Covidien service
representative.
See Covidien Technical
Service on page 7-21 for
contact information.

Description:
Error while connecting to

Troubleshooting
an Ethernet based
device.
Resolution:
Contact Covidien
Technical Service on page
7-21 for assistance.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 7-7
Create Account Warnings and Notifications

Create Account Warnings and Notifications

Descriptions and Resolutions

Description:
An account cannot be
created in Offline mode.
Resolution:
To switch to Online
mode, close the
application, connect the
computer to the Internet,
and reopen the
application.

7-8 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Device Property Warnings and Notifications

Device Property Warnings and Notifications

Descriptions and Resolutions

Description:
The device property
update cannot be
performed because the
current system
configuration is not
compatible.
Resolution:
Contact Covidien
Technical Service. See
Covidien Technical Service
on page 7-21 for contact
information.

Troubleshooting
Description:
Do not log out or close
the application during a
device property update.
Resolution:
Click OK to continue.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 7-9
First-Time Setup Warnings and Notifications

First-Time Setup Warnings and Notifications

Descriptions and Resolutions

Description:
There is a problem with
the system configuration
that requires a generator
software update.
Note: A Valleylab
Exchange user name and
password are required to
update the software.
Resolution:
Refer to Valleylab LS10
Location and Software
Incompatibility on page
4-11 for further
information. Example: User Signed In with User Name and Password

7-10 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Log Retrieval Warnings and Notifications

Log Retrieval Warnings and Notifications

Descriptions and Resolutions

Description:
While uploading logs,
cannot log out or close
the application.
Resolution:
Click Continue to
proceed with log upload
for the device or click
Close to abort loading
logs and log out.
Note: The pending logs
in the session will be
uploaded in the next
user session.

Troubleshooting

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 7-11
Login Warnings and Notifications

Login Warnings and Notifications

Descriptions and Resolutions

Description:
Log in failed because of
invalid user name or
password.
Resolution:
Re-enter user name and
password or click Forgot
Password.

7-12 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Login Warnings and Notifications

Descriptions and Resolutions

Description:
The user name does not
exist or account is locked.
Resolution:
Contact Covidien
Technical Service. See
Covidien Technical Service
on page 7-21 for contact
information.

Description:
An email address must
be entered in the
User Name field on the

Troubleshooting
Forgot Password screen.
Resolution:
Enter a valid email
address in the
User Name field.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 7-13
Login Warnings and Notifications

Descriptions and Resolutions

Description:
The account is disabled
or non-exist.
Resolution:
The user must get their
account unlocked or
reactivated.
Contact Covidien
Technical Service. See
Covidien Technical Service
on page 7-21 for contact
information.

Description:
Sign in failed because
there is no Internet
connection.
Resolution:
Close the Valleylab
Exchange application.
Confirm that the
computer is connected
to the Internet. Relaunch
the application and
re-enter the user name
and password.

7-14 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Software Update Warnings and Notifications

Software Update Warnings and Notifications

Descriptions and Resolutions

Description:
A software update is
available for the
connected device.
Resolution:
Click Software Update
to proceed with the
update.
See Chapter 5, Valleylab
LS10 Generator Software
Update.

Troubleshooting
Description:
A software update is
available for the
connected device.
The user does not have
an account level that
allows Software Updates.
Resolution:
Click the link provided,
for assistance upgrading
your account to allow
Software Updates.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 7-15
Software Update Warnings and Notifications

Descriptions and Resolutions

Description:
A software update is
available for the
connected device. A
Valleylab Exchange
account is required for
the Software Upgrade.
Resolution:
See Chapter 3, Create an
Account, to create a
Valleylab Exchange
account.
After creating an
account, see Chapter 5,
Valleylab LS10 Generator
Software Update.

Description:
Logging out or closing
the application is not
allowed while the
software update is in
progress.
Resolution:
Click OK to continue.

7-16 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Software Update Warnings and Notifications

Descriptions and Resolutions

Description:
Disconnecting the
device is not allowed
while the software
update is in progress.
Resolution:
Click OK to continue with
the software update.

Description:
Software update

Troubleshooting
package is not available
from the server.
Resolution:
Contact Covidien
Technical Service. See
Covidien Technical Service
on page 7-21 for contact
information.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 7-17
Software Update Warnings and Notifications

Descriptions and Resolutions

Description:
Software update was not
successful. There are
several reasons why a
software update would
not be successful. Use
the Resolution below for
all cases.
Resolution:
Contact Covidien
Technical Service. See
Covidien Technical Service
on page 7-21 for contact
information.

Description:
Changing the device
type is not allowed while
a software update is in
progress.
Resolution:
Click OK to return to the
Software Update screen.

7-18 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Software Update Warnings and Notifications

Descriptions and Resolutions

Description:
The software cannot be
updated during a device
property update.
Resolution:
Click Device Property
Update in the menu
pane. Wait until the
status bar reaches 100%
before starting a
software update.

Description:
Starting a software
update while a software

Troubleshooting
package download is in
progress will display this
screen and will not
progress.
Resolution:
Disconnect the device
and close the Valleylab
Exchange application.
Launch, sign in, and
verify Valleylab
Exchange is Online.
The package download
will continue. Wait until
complete, then start the
software update.

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 7-19
Software Update Warnings and Notifications

Descriptions and Resolutions

Description:
The software update
process should not be
initiated if the computer
battery is low.
Resolution:
Connect the laptop to a
power source before
continuing. Click
Update.

Description:
The computer battery is
too low to proceed. The
update is cancelled
automatically.
Resolution:
Check the computer
battery and correct any
issues. Contact your IS
department for help.

7-20 Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator
Covidien Technical Service

Covidien Technical Service


For service, contact Covidien Technical Service or your sales representative. Contact a
Covidien technical service representative by telephone, e-mail, or through the Internet:
• USA and Canada: 1(800) 255-8522
• International: 1(303) 476-7996
• E-mail: valleylab.technicalservice@covidien.com
• Internet: http://www.medtronic.com/covidien/support/valleylab-exchange
• Internet: https://quickassist.medtronic.com
For a complete list of service centers worldwide, please refer to the Covidien web site:
http://www.medtronic.com/covidien/support/service-centers.

Troubleshooting

Valleylab Exchange v3.4 Remote Software System for the Valleylab LS10 Generator 7-21
Part No. PT00070368

COVIDIEN, COVIDIEN with logo, and Covidien logo and Positive


Results for Life are U.S. and internationally registered
trademarks of Covidien AG. Other brands are trademarks of a
Covidien company, ™* brands are trademarks of their
respective owner.
©2018 Covidien. All rights reserved.

TM
Made in USA. Printed in USA.
May be covered by U.S. Patents: www.covidien.com/patents

Manufactured for Covidien llc, 15 Hampshire Street,


Mansfield, MA 02048 USA.

Consult Covidien Ireland Limited, IDA Business & Technology


instructions
for use Park, Tullamore, Ireland.

www.covidien.com +1 303 530 2300 [T]


0086
+1 800 255 8522 [T]
REV 01/2018

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