Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
QUALITY MANAGEMENT
LEARNING OBJECTIVES
Support personnel may measure quality in the degree that a product is reliable, maintainable,
or sustainable.
There are many aspects of quality in a business context, though primary is the idea the
business produces something, whether it be a physical good or a particular service. These
goods and/or services and how they are produced involve many types of processes,
procedures, equipment, personnel, and investments, which all fall under the quality umbrella.
WHAT IS QUALITY MANAGEMENT
Quality management is the act of overseeing all activities and tasks needed to maintain a
desired level of excellence. This includes the determination of a quality policy, creating and
implementing quality planning and assurance, and quality control and quality improvement. It
is also referred to as Total Quality Management (TQM).
Perform Quality Assurance: The process of auditing the quality requirements and the
results from quality control measurements to ensure that appropriate quality standards
and operational definitions are used.
Control Quality: The process of monitoring and recording results of executing the
quality activities to assess performance and recommend necessary changes.
Quality Planning vs. Quality Assurance vs. Quality Control
Basis of
Scope Activities Focus Area
Comparison
Determine a plan for
Focuses on information
Quality quality defining the Involves preparation of
on the level of quality
standards, templates, quality management
Planning policies, and plan
and the methods of
achieving it.
procedures.
Involves conducting
Determine if the project regular process audits to
Quality is complying with the identify deviations from
Focuses on process and
organizational (as well the quality plan and
Assurance as project) policies and undertake corrective
not products
Cost of Conformance: It is the money spent during the project to avoid failures.
This can be divided as follows:
Prevention Cost: Cost to prevent errors and produce quality products. E.g.,
Training, Documentation, Equipment…
Cost of Non-Conformance: It is the money spent during and after the project
because of failures. This can be divided as follows:
Internal Failure Costs: Costs that occur before the product is released. E.g.,
Rework and Scrap.
External Failure Costs: Cost s incurred after the product is released to the
customer. E.g., Liabilities, Warranty, and lost business.
PLAN QUALITY
MANAGEMENT
Plan Quality Management
Plan Quality Management is the process of identifying quality requirements and/or standards
for the project and its deliverables, and documenting how the project will demonstrate
compliance with relevant quality requirements. It is the part of Planning Process Group.
Aim of this process is to identify the standards and determine the work to be done to meet
these standards.
‣ Stakeholder Register: May have specific requirements and views about quality
parameters of the project and these have to be considered.
‣ Risk Register: Gives an indication about the kind of risks that are inherent in the project
and also those which must be considered while planning the activities to ensure quality.
Perform Quality Assurance is the process of auditing the quality requirements and the results
from quality control measurements to ensure that appropriate quality standards and
operational definitions are used. It is part of Executing Process Group.
It involves determining whether the standards are being met and the processes are being
followed.
Inputs for Project Quality Assurance
Process
Inputs for this process is the work that has been completed during the quality planning stage.
They are
‣ Project Documents
‣ Quality Metrics
Project Documents Updates is the key output of this process; to ensure that if there is
any deviation from agreed standard it is corrected.
Control Quality
Control Quality is the process of monitoring and recording results of executing the quality
activities to asses performance and recommend necessary changes. It is part of Monitoring
and Controlling Process Group.
The key focus of quality control activities is on the correctness of the work.
‣ Does the project plan require changes to successfully execute the project.
‣ etc
Inputs for Project Quality Control
Process
‣ Quality Metrics Measurements are done continuously to see whether the project quality is
improving.
‣ Quality Control acts upon the Deliverables and Work Performance Data produced in
execution. It also refers to the Project Management Plan for understanding deviation from
the plan.