Vivek Rajouriya

#G003, A Block, Foyer City Apartment, E-City Phase-1, Bangalore 560100.

Mob: 8826241509 Email:Vivek.Rajouriya@gmail.com

SUMMARY

 9+ years of experience in Technology Operations, Information Technology, Managing IT

across the Enterprise with vast experience ranging from System and Network Infrastructure,
Delivery Management, Service Delivery, Strategy Planning, IT Infrastructure Services, IT
Consulting, and Vendor Management & Negotiation and Communication.
 Excellent analytical, organizational, interpersonal skills, Identification and negotiation for
Business and Technology requirements.
 Skill knowledge Lotus Notes Domino, ITIL, IIS, Windows sever, Scripting (PHP, PowerShell,
Python, Unix etc.), SQL database,
 Basic Knowledge of Network (Switch, router, firewall etc.)

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

ITC Infotech India Ltd
10/2015 to Till date
Associate IT Consultant– Infrastructure Services.

Clients – Aon Hewitt (Gurugram, Haryana)

Desmetballestra India Pvt Ltd,
FDSBG Engineering Services Pvt Ltd.

Infrastructure Setup, Governance & Service Delivery

 Setup, Lead and executed end to end technology infrastructure and strategic planning
for the clients.
 Conduct assessment/review of IT processes and providing recommending for
improving IT governance maturity using frameworks like ISO 27001/ ITIL/others.
 Good experience in conducting Secure IT Infrastructure Planning & Audits, Security
investigations and Risk assessment and mitigation

 Manage Lotus Notes Domino, User Database file, Domino Server Administration,
Create user id, Create Database Template

 Developed components of the company’s IT architecture pertaining to IT

infrastructure development, standards, and practices.

 Installation and Configuration of applications – server side and on IIS

  Provide technical guidance and direct assistance to headquarters and regional offices
regarding implementation of corporate wide application systems and IT
infrastructure issues and practices.
 Reviewed and approved major contracts for computing, information technology
services and equipment.
 IT budgeting, forecasting and Cost Analysis
 Managed Shared Data Center operations with full accountability for the cost-
effective, on-time management of Servers, networks, LAN/WAN, Security products,
Wireless etc.
 Managed the applications rollout & Maintenance & UAT for the industry specific
applications.
 Change Management: Prepare Implementation, back out and test plan for Change
records. Perform risk and impact analysis for changes.
 Worked closely with enterprise IT, PMO, other functional area specialists to ensure
adequate security is in place throughout all IT systems and platforms to mitigate
identified risks sufficiently, and to meet business objectives and regulatory
requirements.
 Highly successful in building relations with Key Stakeholders and Vendors; seizing
control of critical problem areas and delivering on client commitments.

WNS Global Services Pvt. Ltd

June 2013 to Jan 2015
IT Analyst
 Responsible for repackaging of Applications of various complexities to work in a
highly locked down environment.
 QA and testing of developed applications before delivery
 Managing UAT roll out of applications to end users and collating the results before
rolling out to production
 Work with development team to resolved application issue.
 Manage Lotus Notes Domino, User Database file, Domino Server Administration,
Create user id, Create Database Template

 Monitoring the All Application and Database server alerts and resolving the issue.
 Administration Support for New application Roll- out and version upgrade.
 Installation and Configuration of applications – Windows and SQL server side and
on IIS.

JK Technosoft Ltd
March 2011 to Jun 2013
Support Engineer

 Administration work on Ms Sql Server and CRM Application (TALISMA).

 Participate fully as a member of the team, supporting a work environment that
promotes customer service, quality, innovation and teamwork
 Assume full ownership of operations support issues, ensure timely and quality
resolutions are put forth and completed within the service level agreements

As A Production Support:
  Has successfully handled the issues reported in UAT and Production Environment.
 Handled high Escalations and provided the customer with Instant solutions for most
of the times.
 Fixed the applications which had failed in the production Environment within short
period of time.
 Has received many appreciations from the Client for timely management of critical
issues.

CMS Computers Ltd

Aug 2008 to Sep 2010
L1 Support Engineer
 Responsible for providing helpdesk support GE Capital users as per SLA
 Providing application (talisam) technical support to GE Capital employees.
 Providing technical support to GE Capital employees across India through Telephone,
E-mail, Same time and Net Meeting.
 Responded to IT service requests e-mails.
 Troubleshooting the desktop and other IT related issues of the users.

Educational Qualifications:

 Bachelor of Engineering (Information & Technology) Rajiv Gandhi Proudyogiki

Vishwavidyalaya Bhopal, MP, India with Second class in 2006.
Certifications:
 * Pursuing PMP certification.

Professional Strength

 Polite.
 Ability to work under pressure.
 Flexible to work in 24*7 environments.
 Strong communication and interpersonal skills.

Declaration:
I hereby declare that the above mentioned information is true to the best of
my knowledge and can produce the same whenever ask.

Date:
Place: (Vivek Rajouriya)