Rachell Nicole Hayes

Senior Technical Writer

5018506504 | rnhayescareer@gmail.com

Summary
Experienced author of reference and procedures documentation as well as training materials for
government, legal, military, medical, and technology markets. Daily user of version control software,
website development, coding design transcription, and graphic illustration tools.

Technical Skills
Authoring Adobe FrameMaker 11, RoboHelp, InDesign, Dreamweaver;
XMetaL Author, Arbortext Editor, Author-it, MS Office, HTML 5,
MediaWiki, WebWorks ePublisher, WordPress, DITA

Graphics Adobe Illustrator, Photoshop, Paint Shop Pro, Snag-It, SAP

Programming SQL, C++, C#, Java, XML:FO, XSL, Python, JavaScript, SAS

Other Tools Agile, VMware

Professional Experience
Business Systems Analyst
Merkle, INC – Little Rock, AR 6/2016-Present
• Create business requirements and functional requirement documentation, source to target and
feed layout mapping for database developers, and other project specific documents
• Manage SQL database with a team of developers
• Establish best business and best marketing practices for client solutions

Composition Instructor
University of Arkansas at Little Rock – Little Rock, AR 8/2012-Present
• Wrote customized syllabi and assignments for entering college freshmen
• Lectured and facilitated feedback for student class discussion

Medicaid Senior Technical Writer

General Dynamics Health Solutions – Little Rock, AR 05/2013-6/2016
• Create SaaS statistical analysis program models and simulations
• Develop interface for program integrity dashboards
• Design and oversee implementation of user acceptance testing for all Medicaid provider programs
• Construct packets of documentation for promulgation and government procedures.
• Created style guide for new coding logic and algorithm documentation for Arkansas Payment
Improvement Initiative involved in Arkansas Department of Human Services Medicaid Program
• Designed and maintained training documentation, specification books, webinars, manuals, and e-
learning environments
Contract Technical Writer
STEM International – Pine Bluff Arsenal 10/2013-5/2014
• Designed new ISO compliance style guide for Standard Operating Procedures. Updated 506
existing SOPs in the areas of formatting, grammar, and syntax to meet the latest standards.
• Interviewed and collaborated with production, engineers, and administrative personnel to
become familiar with product technologies and munitions and chemical/biological production
methods
• Developed new revision and version control system for digital storage of over 140,000
documents according to ISO requirements
• Observed production, developmental, and experimental activities to write and edit 65 new
procedures
• Produced photographs, drawings, sketches, diagrams, and charts to illustrate materials

Technical Writer
USAble Life Insurance – Little Rock, AR 9/2011-10/2013
• Designed SharePoint master page and page layouts, serving as company’s main SharePoint
support for all technical applications and document storage
• Implemented REST API for mobile intranet features communicating with SQL server
• Developed work-flow charts and diagrams to ensure production team compliance with company
deadlines
• Created designated two-week training course for department leadership to take ownership of
individual department SharePoint responsibilities
• Wrote online tutorials and user-manuals for all of the SharePoint intranet features

Technical Writer
Acxiom – Conway, AR 8/2008-8/2011
• Worked with developers on code design documentation for Philip Morris account
• Developed data architecture design to enable analysts to perform targeted customer analysis
• Designed and implemented training for SharePoint conversion materials for clients and
employees
• Researched efficient style guide techniques to improve documentation efficiency
• Tested and recommended changes to SQL database servers according to client needs

Education
Juris Doctorate: Labor & Employment Law 05/2021
Bowen School of Law – Little, AR

Master of Science: Business Information Systems 05/2017

University of Arkansas at Little Rock – Little Rock, AR

Master of Arts: Professional and Technical Writing 12/2015

University of Arkansas at Little Rock – Little Rock, AR