International (EMEA) Market Research and Business Intelligence On SAP Adoption PDF

INTERNATIONAL (EMEA) MARKET RESEARCH AND
BUSINESS INTELLIGENCE ON SAP ADOPTION
At
SUBMITTED TO
Institute of Public Enterprise

Shamirpet, Hyderabad-500078
(2016 – 2018)
In partial fulfillment of the requirements

For the award of the Degree of
POST GRADUATE DIPLOMA IN MANAGEMENT- INTERNATIONAL BUSINESS

BY
HARSHA CHAITANYA
1604022
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Org. Certificate
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DECLARATION
I, Harsha Chaitanya of PGDM - IB, roll no. 1604022, hereby declare that this project, titled
‘INTERNATIONAL (EMEA) MARKET RESEARCH AND BUSINESS INTELLIGENCE
ON SAP ADOPTION’ done at INFINITI TECHLABS LLP, Hyd. under the esteemed guidance
of Ms. Aditi Dewra, AVP Business Development, submitted to the Department of Post-Graduation
Diploma in Management (Institute of Public Enterprise) is my own work based on information
collected from various authentic sources and it has not been submitted to any other university or
institutions for the award of any degree/diploma.
Date Signature
Harsha Chaitanya
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Faculty certificate
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ACKNOWLEDGMENT
It is really a matter of pleasure for me to get an opportunity to thank all the persons who contributed
directly or indirectly for the successful completion of the project report ‘International (EMEA)
Market Research and Business Intelligence on SAP Adoption’
I would like to thank Prof. R. K. Mishra Director, IPE, for providing me an opportunity for taking
up this project. I would also like to thank Dr. M. Karthik, PGDM-IB Coordinator, and also my
project mentor, for giving valuable suggestions during the project.
I am also grateful to all the faculty members for their valuable guidance and suggestions. Needless
to mention they have been a source of inspiration. I would also like to thank all the distinguished
scholars and authors, whose work I have used in this project
Finally, yet importantly, I would like to express my heartfelt thanks to my beloved parents for their
blessings, my friends/classmates, for their constant encouragement during the project.
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CONTENTS
Chapter No. Title Page No.
I Theoretical Framework 7
II The Design of the Study 19
III The Organization Profile- Infiniti TechLabs 28
IV Analysis of the Data collected 40
V Findings, Suggestions & Conclusion 49
Annexure 51
Bibliography 71
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CHAPTER I
THEORETICAL FRAMEWORK
Introduction
SAP is a market leader in providing ERP (Enterprise Resource and Planning) solutions and
services. In this report, we will try to analyse the usage of SAP and where, and how far it is used for
the betterment of one’s business. An in depth research and business intelligence has been done in
the EMEA (Europe Middle East and Africa) region, listing out the companies with whom, Infiniti
Tech Labs could join hands and become a partner in order to pitch in their SAP products in the
respective country in the above region.
What is ERP?
Enterprise Resource Planning (ERP) is a software that is built to organizations belonging to

different industrial sectors, regardless of their size and strength.
The ERP package is designed to support and integrate almost every functional area of a business
process such as procurement of goods and services, sale and distribution, finance, accountings,
human resource, manufacturing, production planning, logistics & warehouse management.
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Every business, regardless of the industry they belong to, require connected systems with efficient
information flow from one business process to another. Business Process Integration (BPI) plays
an important role in overcoming integrating challenges that allows organizations to connect systems
internally and externally.
Business Process Integration (BPI) allows −
 Automation of business processes,

 Integration of systems and services,
 Secure sharing of data across numerous applications, and
 Automation of management, operational, and supporting process.
The following illustration shows an overview of various business processes running in an enterprise
and how they are integrated.
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Evolution of ERP
During early phases of development, integrated solutions were designed for particular process areas
such as −
 Material Management − the integrated system was known as Material Requirement Planning
(MRP)
 Manufacturing − the integrated system was known as Manufacturing Resource Planning
However none of the integrated systems came with a complete solution for an organization
covering major business process areas. In early 1990’s, the Gartner Group first used the acronym
ERP. By mid–1990’s, ERP systems addressed all the core enterprise functions.
In the early stages, most of the ERP solutions were focused on automating back office
functions that were not directly affecting customers or general public. Later, front office functions
such as customer relationship management and e–business systems were integrated.
Functions of ERP
An ERP system typically performs the following functions −
 Supports the integrated business process inside the organization.

 Improves capital planning and helps in executing organizational plans and strategies.
 Helps speed up the decision-making process over the analysis of accurate data.
 Helps extend the business network to wider domains, expanding the products and services to
reach more customers, suppliers, and partners.
 Identifies operational risks to improve governance.
 Provides protection against organizational data breaches and security threats to leakage of
information.
 Makes the organization adaptable to the rapid changes in the business process according to
the needs.
 Gives long-term profit by providing means to increase the customer base.
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Functional Areas
ERP is a business management software is usually a suite of integrated applications that a company
can use to collect, store, manage, and interpret data from many functional areas including −
 Financial Accounting − Deals with financial transactions and data.

 Human Resource − Deals with information related to employee of an organization.
 Customer Relationship Management − Deals with capturing and managing customer’s
relationship, facilitating the use of customer experience to evaluate the knowledge database.
 Sales and Distribution − Deals with order placement, delivery, shipment and invoicing.
 Logistics and Warehouse Management − Deals with storage of products and shipment.
 Manufacturing and Material Management − Deals with the production and production
planning activities.
 Supply Change Management − Deals with the movement of products, storing, managing,
and controlling supplies.
 Business Intelligence − Analyzes data and converts the same to information.
Advantages of ERP
 By integrating the business processes, the ERP offers the following advantages −
 Saves time and expenses.
 Allows faster decision-making by the management, utilizing the data and reporting tools
designed in the systems.
 Single data source and sharing of data among all the units of an organization.
 Helps in tracking every transaction that takes place in an organization, from starting till end.
 Supplies real-time information whenever required.
 Provides synchronized information transfer in between different functional areas such as
sales, marketing, finance, manufacturing, human resource, logistics, etc.
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Disadvantages of ERP
It is not always easy to incorporate ERP in an organization. ERP suffers from the following
drawbacks
 Sometimes business processes critical to an organization are to be re-engineered to align

them with an ERP solution.
 Cost of complex integration can be very high.
 Switching from one ERP solution to another increases the implementation cost even further.
 End-users are to be trained for their daily operations.
 Customization is not preferred.
SAP - Evolution of SAP
SAP stands for Systems Applications and Products in Data Processing. SAP is known worldwide
for its unique innovations that help the customers run their business with high efficiency. Some of
its facts and figures stand as follows
 More than 263,000 customers in 188 countries.
 More than 68,800 employees in more than 130 countries.
 Annual revenue (IFRS) of €1682 billion.
 Listed under the symbol "SAP" on stock exchanges, including the Frankfurt Exchange and
NYSE.
Consisted of various applications on top of SAP Basis, SAP's set of middleware programs and tools.
All applications were built on top of the SAP Web Application Server. Extension sets were used to
deliver new features and keep the core as stable as possible. The Web Application Server contained
all the capabilities of SAP Basis.
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The various modules of SAP are as follows:
 Financial Accounting (FI)

 Financial Supply Chain Management (FSCM)
 Controlling (CO)
 Materials Management (MM)
 Sales and Distribution (SD)
 Logistics Execution (LE)
 Production Planning (PP)
 Quality Management (QM)
 Plant Maintenance (PM)
 Project System (PS)
 Human Resources (HR)
The types of industries that follow SAP
Industries Line of Business
 Aerospace & Defense  Asset Management

 Automotive  Sustainability
 Banking  Finance
 Chemicals  Human Resources
 Consumer Products  Information Technology
 Defense & Security  Manufacturing
 Engineering, Construction &  Marketing
Operations  R&D, Engineering
 Healthcare  Sales
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 Higher Education & Research  Service
 High Tech  Sourcing and Procurement
 Industrial Machinery, Components  Supply Chain
 Insurance
 Life Sciences
 Media
 Mill Products
 Mining
 Oil & Gas
 Professional Services
 Public Sector
 Retail
 Sports & Entertainment
 Telecommunications
 Travel & Transportation
 Utilities
 Wholesale Distribution
Featured Solutions
 Big Data
 Customer Engagement
 Internet of Things
 Rapid Deployment Solutions
 Security
 Small & Medium Enterprises
 User Experience
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The types of products available in SAP
Business Applications Database & Technology
 Business Suite  Application Foundation

 CRM  Business Process Management and
 Enterprise Asset Management Integration
 Enterprise Resource Planning  Cloud Computing
 Financial Management  Content and Collaboration
 Human Capital Management  Database
 Procurement  Data Management
 Product Lifecycle Management  Data Warehousing
 Supply Chain Management  Enterprise Information Management
 Sustainability  In-Memory Computing (SAP HANA)

 Mobile
 Security
Analytics Mobile
 Applied Analytics  Mobile Apps

 Business Intelligence  Managed Mobility
 Data Warehousing  Mobile Platform
 Enterprise Performance  Mobile Secure
Management  Mobile Services
 Governance, Risk, Compliance
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 Predictive Analytics
Cloud
 Applications
 Business Networks
 Infrastructure
 Platform
 Social Collaboration
SAP Support & Services
SAP offers a wide range of services to its customers with the help of its 15000+ trained and certified
consultants with their unparalleled knowledge across 25 distinct industries.
SAP provides the following supports and services through its portal
 Download SAP software
 SAP Notes (Support Patches & Upgrades)
 Knowledge-based articles
 Request a Developer
 Edit system
 Managing remote connections
 Reporting and tracking a support incident, etc.
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SAP Partners
SAP partners play an important role in helping organizations to buy, build, implement, service, and
support the SAP solution that best fits their unique needs. They help organizations to achieve
business goals quickly with better results. Broadly, SAP partners help in −
 Solving small and midsize business needs
 Extending SAP solution with custom apps
 Managing country and language rollouts
 Buying SAP solutions
Infiniti TechLabs as an SAP Partner
Infiniti is an SAP Partner, who works with the Customers in the Manufacturing, Professional
Services and Projects industries. The company services enterprises of all sizes and help them
achieve specific business outcomes by Advising, Planning and Deploying technology solutions, and
develop products that help customers utilize SAP better and hence increase the RoI from SAP
investments.
The Business Case
As seen anywhere else, the Marketing and Sales team’s objective is to reach the corners of the globe
and sell the product of the company. To help achieve the target of the sales team, the order of the
process is as follows:
• Contact
• Lead
• Prospect
• Deal and Close
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Scope of the research.
Speaking in general terms, the research data is very much reliable for any company. To any sales
and marketing team, the collected information could be of a great use, and in specific, the company
in SAP partnering business. Few of the big players of the SAP market have been shortlisted while
doing the research, these players are in the business since a long time, and are expected to play the
game for a much longer time. In a span of two months that were given to me, I have made some
justifiable achievements by providing some successful leads to the company.
Objectives of the Research
The chief objective of this research is to help the company (Infiniti TL) to spread its business all
around the globe, by using the following steps:
 To infer the details of various organizations in various sectors, in the EMEA region.
 To discover the details of the SAP partners available in the EMEA region.
 Ascertain the ways to communicate with the PoC of the target company.
 Make a contact between the Partner/Target Company and Infiniti, and help them crack the
deal.
The Research method followed
Speaking in general terms, the research data is very much reliable for any company. To any sales
and marketing team, the collected information could be of a great use, and in specific, the company
in SAP partnering business, this could be a great Operational definitions (defining the research
process)
1) Qualitative Research- Ethnography (this type of research focuses on describing the culture
of a group of people. A culture is the shared attributes, values, norms, practices, language,
and material things of a group of people).
2) Meta-Synthesis- Qualitative meta-synthesis is an intentional and coherent approach to
analyzing data across qualitative studies. It is a process that enables researchers to identify a
specific research question and then search for, select, appraise, summarize, and combine
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qualitative evidence to address the research question. This process uses rigorous qualitative
methods to synthesize existing qualitative studies to construct greater meaning through an
interpretative process.
3) Sampling- Statistical method of obtaining representative data or observations from a group
(lot, batch, population, or universe).
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CHAPTER II
THE DESIGN OF THE STUDY
Introduction
Descriptive research doesn’t fit neatly into the definition of either quantitative or qualitative
research methodologies, but instead it can utilize elements of both, often within the same study. The
term descriptive research refers to the type of research question, design and data analysis that will
be applied to a given topic. Descriptive statistics tell what it is, while inferential statistics try to
determine cause and effect.
Descriptive research can be either quantitative or qualitative. It can involve collections of

quantitative information that can be tabulated along a continuum in numerical form, such as in this
case we try to determine the number of companies that are located in the specified region and the
probability of those companies using an SAP application, and at the same time finding out the
number of SAP partner firms that are located in the EMEA region, that can be used to pitch a sale in
their respective countries. Descriptive research involves gathering data that describe events and then
organizes, tabulates, depicts, and describes the data collection. It often uses visual aids such as
graphs and charts to aid the reader in understanding the data distribution. Because the human mind
cannot extract the full import of a large mass of raw data, descriptive statistics are very important in
reducing the data to manageable form. When in-depth, narrative descriptions of small numbers of
cases are involved, the research uses description as a tool to organize data into patterns that emerge
during analysis. Those patterns aid the mind in comprehending a qualitative study and its
implications.
Descriptive statistics utilize data collection and analysis techniques that yield reports concerning the
measures of central tendency, variation, and correlation. The combination of its characteristic
summary and correlational statistics, along with its focus on specific types of research questions,
methods, and outcomes is what distinguishes descriptive research from other research types.
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Literature Review
Nowadays one of the significant competitive advantages in business is to faster the supply chain.
This can happen with a better strategic technology planning and often incorporation of Information
System (IS) to manage this process more effective and efficiently. Those IS are the roots of todays’
Enterprise Resource Planning (ERP) systems. During the 90s ERP system were the major business
generators for the IT sector, while nowadays more companies are oriented towards off-the-shelf
solution. In their research Soh, Kien and Tay-Yap (2000) discuss the issues organisation face then
go for off-the-shelf solutions. Common problems are misfits an ERP system has related to certain
business process. These misfits resolution is trade-offs between organisational changes and IS
customisation. They also explain that a misfit analysis must be carried out early in the process.
Moreover, comprehensive understanding of the critical organizational processes and detailed
knowledge of this complex software are required. ERPs are considered complex and painful to
implement mainly because they force an organisation to change its way of working as well as they
are considerable expense, with long return on investment value. Implementing an ERP system takes
from one to five years. Due to those and other factors some organisation found themselves in
situation, where buying an ERP system cost them times cheaper than installing and maintaining it.
This report will discuss how far the SAP has spread over the global market, and who can be a
potential customer or a probable partner of the chosen location.
Statement of the problem
Procurement of a proper set of contacts is a big deal, and if it is from the international market, the
job should be done way more cautiously. In order to find such data, the appropriate sources are
chosen such that the data extraction becomes accurate and appropriate. The importance of partner
awareness of the Infiniti products, for their success needs no emphasis. How Infiniti TL can be
able to partner with the companies abroad? How far the organization is able to match the terms and
conditions of the players in the global market, and how effectively will they be able to make their
sales through the foreign partners.
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Significance of the study
Understanding the requirement of the company, a qualitative business intelligence report of all the
probable customers is made such that it helps them to sell their SAP applications. Also, help them in
improvising the work method so that it reduces the load on the employee while using the given data.
Theoretical Backdrop
Meta-synthesis Method for Qualitative Research On ERP- SAP Implementation
Literature provides strong evidence of high rate of ERP implementation projects i.e. 70% of the
organizations and firms uses ERP projects to get benefited. There are various benefits due to which
organizations shifts towards ERP like better customer care and retention, improved financials,
improved productivity, better information management, improved decision making, better asset
management, ease of growth or expansion with enhance flexibility, accurate and quick transactions,
reduction in cycle time and head count, less resources and improve revenue. It is also important that
how much the best business practices are customized also play important role for the success of
ERP project. Organization should avoid unnecessary customization. A tremendous effort for change
is required to shift people on best business practices and if this change is properly managed then it
will bring dramatic effect on the outcomes of ERP project. To achieve the desired goal for an
organization, the consultant and the client should work on agreed upon strategy and that
implementation will play important role for ERP success.
There are different stakeholders in the ERP implementation project that are difficult to manage due
to various incompatibilities. For an effective and efficient ERP solution these incompatibilities
needs to be resolved through a comprehensive change management program. The different type of
compatibilities is: compatibility between technology (ERP system) and organization (processes),
compatibility between technology and users, finally compatibility between organization (processes)
and users. This issue needs to be proactively handled by the top management instead of confronting
it reactively. This study will resolve these incompatibilities by managing change for successful ERP
SAP implementation.
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Panorama Consulting Solutions is a well-known consulting group specializing in the ERP, their
latest surveys in 2015 shows that more than 55% of projects budget overrun whereas above 75% of
project schedule overrun and about 41% of the respondents have a point of view that ERP delivered
half of the expected benefits. The last five year data of panorama independent research provides the
average cost of ERP implementation projects that is about $6.1million whereas the average duration
of the ERP implantation projects has been 15.7 months.
ERP appears to be the most widely accepted solution in both developed and developing countries.
However, the comparative growth is not as promising as in the technologically advanced countries
due to non-availability of comprehensive guidelines for developing countries. Most of the research
is devoted for developed countries and only 10-15% of ERP Global research is dedicated for
Developing countries. Public and government sector organizations are also tending to move towards
ERP for real time information and to gain better administrative control. Hence it can be concluded
that ERP implementation is huge transformation coupled with high risk and cost. However, against
all this, it can deliver high outcomes if it is implemented in organized way. The study will answer
the research question that what are the main critical success factors to manage change in ERP-SAP
implementation success.
Different authors have different point of view in managing change in the ERP implementation
projects. It is important to assess that which possibility apply affected by the change, in this way
management can take proactive measure to overcome that area to manage resistance.
Tools for collection of data
Data collection is the process of gathering and measuring information on variables of interest, in an
established systematic fashion that enables one to answer stated research questions, test hypotheses,
and evaluate outcomes.
Collection of data constitutes the first step in a statistical investigation.
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Types of Data
Generally data are of two types-
a) Primary Data: The data which are originally collected by an agency for the first time for any
statistical investigation are said to be primary data.
b) Secondary Data: The data which have already been collected by some agency and taken over
from there and used by any other agency for their statistical work are termed as secondary data. So
in simple if a primary data collected for a statistical investigation are used in other statistical
investigation then those data are called as secondary data.
The secondary data can be both qualitative and quantitative. The qualitative data can be obtained
through newspapers, diaries, interviews, transcripts, etc., while the quantitative data can be obtained
through a survey, financial statements and statistics.
Sources of information.
The data extracted is from various websites, this data is taken majorly from the secondary sources
that are in use by the SAP Company, registered data providers and market researchers and other
reliable databanks and databases.
The internal sources of secondary data are:
 Sales Report
 Financial Statements
 Customer details, like name, age, contact details, etc.
 Company information
 Reports and feedback from a dealer, retailer, and distributor
 Management information system
There are several external sources from where the secondary data can be collected. These are:
 Government censuses, like the population census, agriculture census, etc.
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 Information from other government departments, like social security, tax records, etc.
 Business journals
 Social Books
 Business magazines
 Libraries
 Internet, where wide knowledge about different areas is easily available
Secondary data in research consists of several sources. Sometimes primary data cannot be obtained
or it becomes difficult to obtain primary data, in such cases the researcher is bound to use secondary
data. The reliability, authenticity and generalizability of secondary data is less as compared to
primary data as it has been already manipulated and used by other people. Obtaining primary data
requires more human and non-human resources like time, money and energy, therefore in some
studies researchers consider secondary data much better and feasible.
Published Data:
Published Data is the most basic secondary source of information for data collection. Published data
can be obtained from various sources like books, magazines, newspapers, journals and periodicals
etc. Published data is the most reliable secondary source of information. The validity of published
data is greater than unpublished data.
The majority of published records can be obtained from libraries and archives. Libraries carry a vast
variety of books, journals and periodicals. You can use this information as a reference in your
thesis, dissertation or other research articles. Periodicals and journals provide up to date information
and they are also available in libraries. In social sciences and humanities newspapers can also be
used to get references. Newspapers are an excellent source of data collection historical research.
Some record cannot be obtained from any other source except newspaper as it does not exist in
books and journals. Old newspapers record can be obtained from the archives. In published data
books are easier to use as data are arranged in order in books while newspapers are difficult to use
because in newspapers there is no list of contents or bibliography.
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Personnel records:
Personnel records can also be very useful in research if data is unavailable in published from. Some
personal sources like letters and diaries are invaluable assets. Letters and diaries can have a personal
bias as they are written by human beings and they contain personal judgement. The chances of bias
should be eliminated before using these sources for references.
Electronic Data:
Electronic Data like movies, documentaries and television programs can also be sued for recording
data in secondary research. In the social sciences and humanities it can be a good source of
information.
Government Records:
Government Records are available in the form of government surveys, tax records, census data and
other statistical reports. They are easily available and widely used in research studies.
Public Sector Records:
Public Sector Records are available in NGOs as well as some other public sector organization keeps
records. These records can be published or unpublished but they carry information that cannot be
obtained from other sources.
Internet:
Internet in today’s world is the fastest growing source of information. The internet has become
mature and today you can get any information from the internet. Most of the books are available on
the internet in e-book format. You can get information while staying at home. The information can
be obtained faster than you can obtain from any other source. On the internet you can get e-books,
e-journals, e-periodicals and e-magazines. The internet is a multiple source of information as all of
the above mentioned sources can be obtained from the internet. Most recent and most up to date
information can be obtained from the internet as it won’t be available in books and other forms.
Getting information from the internet is inexpensive as compared to other sources. You can get
membership of different periodicals, sometimes this membership is free otherwise you have to pay a
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small amount of money. Few sources from which the information is collected are Onesource
(avention), Factiva, Bloomberg, Data.com, Thomson research, DiscoverOrg, Zoominfo,
Rocketreach, Hunter.io, SAP partneredge, LinkedIn, Discover.org, Open network, Inside view,
Trade India, India mart, Zawaya.com, Zaubacorp, Facebook are few sources from which the
information is collected.
Limitations of the study:
Accurate, up-to-date information obtained by marketing research can be of enormous value to a

business in gaining and/or maintaining its competitive edge. However, there are a number of reasons
why, in reality, these potential benefits may not be realized.
 Budgetary constraints
Gathering and processing data can be very expensive. Many organizations may lack the expertise to
conduct extensive surveys to gather primary data, whatever the potential benefits, and also lack the
funds to pay specialist market research agencies to gather such data for them. In these cases,
organizations may be forced to rely on data that is less than ‘perfect’ but that can be accessed more
cheaply, e.g., from secondary sources.
In this case, time is the money spent, a good amount of time is spent on gathering the business
intelligence of the target companies.
 Time constraint
Organizations are often forced to balance the need to build up as detailed a picture as possible
regarding customer needs etc. against the desire to make decisions as quickly as possible, in order to
maintain or improve their position in the market
 Reliability of the data
The value of any research findings depend critically on the accuracy of the data collected. Data
quality can be compromised via a number of potential routes, e.g., leading questions,
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unrepresentative samples, biased interviewers etc. Efforts to ensure that data is accurate, samples are
representative and interviewers are objective will all add to the costs of the research but such costs
are necessary if poor decisions and expensive mistakes are to be avoided.
 Legal & ethical constraints
The Data Protection Act (1998) is a good example of a law that has a number of implications for
market researchers collecting and holding personal data. For instance, researchers must ensure that
the data they obtain is kept secure, is only used for lawful purposes and is only kept for as long as it
is necessary. It must be made clear as to why data is being collected and the consent of participants
must be obtained. In addition to this, there are a number of guidelines, laid down by such
organizations as the Market Research Society, that, although not legally binding, encourage
organizations to behave ethically when dealing with members of the public. It can be difficult to
verify the accuracy of research conducted by a third party. It is unlikely that the objectives of
secondary research will fully match your research objectives.
Secondary research results may be affected by the assumptions and motivations of the organization
which carried it out or funded the research. By its nature, secondary research was conducted in the
past so it may no longer be fully relevant.
 Geographical Constraint
In few cases, the countries are barred from research due to the lack of the local language, and due to
their biasedness, no communication would be seen in return.
 Period of study:
A period of two months were given to gather as many genuine and reliable contacts as possible so
that they can be converted into successful leads. The contacts were simultaneously checked while
being searched for, and are made sure that they’re useful to the organization. The period of study
was between 1st May, 2017 to 31st June, 2017.
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Chapter -III
THE ORGANIZATION PROFILE- INFINITI TECHLABS
Infiniti TechLabs is an Enterprise IT Solutions firm that uses SAP & Analytics to deliver
business outcomes .We service enterprises of all sizes and help them achieve specific business
outcomes by Advising, Planning and Deploying technology solutions.
Our mission is to help our customers achieve their business objectives and realize tangible
value from their IT investments.
We started our journey in 2009 and have serviced more than 80 customers located across
India, the UK and Germany. Our customers count on us for the business knowledge that we
bring and our ability to translate this into solutions that help them achieve their business goals.
Infiniti is an SAP Silver partner and has won the ‘Best Partner’ award for India in 2014
and 2015.
Simply put, we help enterprises PLAN, RUN & ANALYZE better.
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Infiniti expertise:
At Infiniti, we are a team of SAP Consultants & Business Analysts with deep industry
experience, who understand the business context and its challenges and hence are better equipped
to devise and deliver a solution that translates into business outcomes. We strive to not merely
implement an IT solution but enable digital transformation of businesses.
Our Solution & Expertise Portfolio Spans Across
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Business:
We are a Business solutions firm that uses SAP &Analytics tools to deliver business outcomes. We
develop products that help customers utilize SAP better and hence increase the RoI from SAP
investments. We are an SAP Partner and work with Customers in the Manufacturing, Professional
Services and Projects industries. We service enterprises of all sizes and help them achieve specific
business outcomes by Advising, Planning and Deploying technology solutions. Depend on us for
doing all the thinking and executing the plans while you focus on managing your business. About
80% of our consultants have rich functional experience and understand business as well as
technology. We take a proactive approach to solving business problems and not the ‘long dead’
reactive services route to helping enterprises. Innovation and Top Class Execution are at the core of
what we do.
We’ve created products like DSS &planA that unlock the value from your SAP investments.
Business Philosophy:
 We always quantify the value our solutions add to your business and strive to deliver at least three
times the price of our solutions
 We are here to make profits by delivering more value than the profits we want to make, and by
solving real business problems.
 We believe in creating an enterprise that’s acts a platform for people to realize their potential while
enjoying the professional journey.
 The purpose of Business for us is to deliver positive impacts and improve on them continuously by
applying newer methods, technologies, and ideas.
Business areas:
1. SAP
• Advisory
• Implementations
• Application Support
• Process Improvements
• Upgrades
30
2. ANALYTICS
• Business Analysis as a service
• DSS
3. PRODUCTS
• DSS – Business Analytics
• DSS
• planA – Planning & Analysis on SAP
SAP
Enterprise IT Advisory:
The EA practice helps businesses
1) Identify & understand the business challenges that need to be solved by an
Enterprise IT system.
2) Build a business case for Enterprise IT investments.
Investment & Objectives to be achieved Business

Expected ROI by the proposed solution Readiness study
31
3) Create a roadmap for Enterprise IT deployment.
Scope of the solution Identifying the best suited Enterprise Implementation

& it’s architecture IT solution/s for your organization Plan
INFINITI’s EA team comes with deep domain plus implementation experience. We know the
challenges of specific industries from a process definition, workflow, training needs and ERP Usage
challenges perspective.
SAP implementations
How we deliver value:
We recognize that SAP investments are big and have far reaching consequences on the way your
business runs. Part successes will not only give you inadequate Return on Investment (RoI), but
also hamper your strategic objectives. SAP implementations do not satisfy customer expectations
when there is a lack of clarity on business objectives sought to be achieved by the implementation.
We therefore have augmented the standard SAP Implementation methodology by a KPI driven
approach where identifying and achieving the business objectives forms the core of the
implementation. Infiniti’s KPI driven Implementation Methodology translates these objectives into
measurable outcomes which can be tracked and helps guarantee a faster and higher RoI from SAP
investments.
Infiniti’s KPI driven Implementation Methodology translates these objectives into measurable
outcomes which can be tracked and help guarantee the RoI from IT investment.
32
Application Support
Enterprises know that a successful SAP implementation is only half the battle won. Your gains from
SAP comes from how effectively the business uses SAP. This in turn depends on what kind of a
support you are getting from your partner. Our application support focuses on helping you realize
the real benefits of SAP and not on reactive resolution of issues raised by users.
How about?
 Having a clear process to reduce repetitive issues?

 Knowing every month how effectively SAP is being used?
 Continuously optimizing your business processes?
 Improving transactional automations?
 Reducing support costs y-o-y?
We provide tailor-made SAP support to enterprises of all sizes. We like engagements where we can
add value by helping you realize higher returns on SAP investments. We do this by helping you use
SAP more, bringing automations that save enterprise time and deploying out-of-the-box ideas (using
Analytics, Mobility solutions) to help run SAP smarter.
Process Improvements
Apart from the several features that you don’t use in SAP, there will always be several processes
(that are already configured) that can be optimized. Enterprises can continuously reduce time spent
on transactions, making better sense of data that comes out SAP, bring in new features or re-
configure a process in SAP to make it more efficient. Rarely do companies re-visit their core
configuration to see what improvements can be made.
Over the years, we’ve trained ourselves to look at SAP as a tool to enhance business performance
and not just as a reporting or a business integration tool. This perspective has helped us research
how SAP can be better used by enterprises. We have deployed several process improvements across
multiple industries helping enterprises use SAP better.
33
You can get in touch with us to have a discussion on how we can work together to make your
enterprise perform better using SAP.
Key drivers of process Improvements
1. Automation
 To remove redundancies in transaction life cycles
2. Visibility
 To help you decide better and faster
3. Integration
 To reach out to your partners
Analytics:
At the core of SAP is Business Process Expertise
Our Analytics practice is a perfect blend of Subject Matter Expertise and Technology. We don’t just
deploy the analytical tools but help you set up a platform for effective decision making. We do this
by deploying functional consultants with subject matter expertise and an elaborate blueprinting
exercise that helps you realize benefits from Analytics quickly.
Our SAP expertise helps us understand businesses better and we have built this expertise into our
Analytics’ offerings. We work with a variety of analytical tools like Business Objects, DSS, and
Tableau.
Business Analysis as a Service
Business Analysis services by Infiniti are an easy, effective and efficient way to meet the Business
Reporting and Analysis requirements of companies.
Reports on demand:
Little initial setup time and individual reports and analysis are generated in quick time
34
Easy to use:
Infiniti BI platform is extremely intuitive and user friendly and provides interactive visual
dashboards requiring no training for end users.
Cost effective:
We work on organization’s existing infrastructure thus, lowering the cost of ownership. One need
not invest on IT infrastructure nor on skilled BI resources, instead pay as you consume business
analysis services
High quality analysts:
Infiniti will act as your in house Business Analysts. As part of this we will provide the following
services
At less than 50% of the cost, the ‘shared services business analysis’ model gives companies the
access to top class business analysts with extensive experience in business analysis.
1. Corporate Performance Management
Structured business reports to monitor and manage the organization’s performance on a periodic
basis.
 Graphical scorecards and dashboards with Key Performance Indicators

 Interactive reports to display various views of the business
2. Business Performance Digest
A monthly summary based on the month’s data summarizing the business performance.
3. Business Performance Digest
A monthly summary based on the month’s data summarizing the business performance.
 Bringing to notice critical events and exceptions for timely remedial action
 Proactively identifying causes for exceptions
35
4. Ad-hoc Analysis
To provide analysis and answers to specific queries, which are required in a specific context.
PRODUCTS
planA
You’ve invested millions on SAP but you do not use it for Enterprise Planning & Analysis. All your
plans are outside SAP and it is near impossible to compare them with the actuals (that are recorded
in SAP). planA solves this problem but integrating seamlessly with SAP. planA is your definitive
Enterprise Planning & Analysis tool.
36
What can planA do for you?
DSS
You have invested millions on your ERP. Its time you got your returns on investment and use it for
your Business Analysis and Decision Making
DSS is INFINITI’s Business Analysis tool. It has a very intuitive user interface that helps you gain
visibility, control & enables faster decision making.
We’ve developed DSS around the objective of giving Business Insights based on data. Our vast
SAP & Business Functional experience has helped us create a tool that works around multiple
business scenarios.
DSS has been deployed in various industries – Retail, CPG, Manufacturing, Automotive,
Professional services, Infrastructure. We have tailor made analytics for these industries.
1. DSS costs 70% less than a BI but gives you MORE THAN what a BI can!
2. DSS does not require any hardware investment!
37
3. DSS can be accessed from anywhere on a browser with a basic internet connection!
4. DSS can fuse together data from multiple data sources (even from XL sheets)
DSS Use cases
1. Use DSS to set sales targets, monitor & measures sales people performance and calculate
incentives
2. Calculate Product/project costing simply by getting Raw data from production and accounts
3. Automate your cash flow analysis and funds flow forecasting
4. Use DSS to fuse your budgets (that are in XL sheets) and actuals (that are in ERP) to create
a budgets vs. actuals dashboard.
Success stories:
 Leading manufacturer of Bakery fats and Edible oils. Size – USD 300 M (INR 1800 cr)
 SAP Business Suite powered by SAP HANA.
Major Business Benefits:
 10% Increase in Inventory Turnover ratio
 20% Productivity gains with Business Process Automation
 Automatic Pricing, Dynamic Schemes, Promotions & Trade discounts
38
 Accurate Inventory Valuation and Reporting
 Process control &visibility into depot operations
 Smoother & faster
 The country’s largest manufacturers of Hollow metal steel doors.
 SAP ECC 6.0 implementation with Variant Configuration.
Major Business Benefits:
 25% Reduction of Production Planning effort.
 0 Manual effort through Automation of Production order confirmation process.
 100 Man days per year saved on MIS generation.
 Streamlined issue of materials between Stores & Production through Web interface
integration.
 864 Product Features and 8000+ design rules governing 35+ Product models resulting in
automatic determination of BoMsse.
39
CHAPTER IV
ANALYSIS OF THE DATA COLLECTED
My Research in the EMEA Region:
Europe, the Middle East and Africa (EMEA) is a regional designation used for government,
marketing and business purposes. It is particularly common amongst North American based
companies, who often divide their international operations into the following regions. Increasingly,
companies are separating their Eastern European business from the rest of Europe, and refer to the
EEMEA (Eastern Europe, Middle East, and Africa) region separately from the Western/Central
European (mostly European Union) region.
With the growing share of the IT sector in the current market, it’s important to have a keen idea
about the market entry strategies, in order to expand and grow the business. As discussed above,
EMEA is an emerging market as it has a lot of developed and developing nations, and equally
increasing number of firms and organizations. It’s a huge area to cover with numerous number of
firms, but all these countries under the EMEA will have some common terms in case of business
relationships.
They have their own set of regulations for trade and business development, but one of the better
ideas to expand your business in these areas is to partner with the firms of the existing EMEA
companies. Partnering with other companies, in other countries, fits well with this philosophy.
Especially for small and medium sized companies, it’s very desirable to develop overseas by using
partnerships. This is because it is so demanding to set up abroad entirely on the basis of your own
resources. And the partnership should be strategic because the effort and commitment entailed could
hardly be justified for a one-time profit.
Three major advantages of partnering abroad are:
• Cheaper market entry
• Immediate local credibility
40
• Reduced local overhead.
Partnering is a two-way street: embracing imports as well as exports. Competitors in your home
market may have products or technology you cannot match. You may be able to find a foreign
partner who has similar or better products or technology to give you the advantage on your home
turf. Each partner must bring something the other needs. This may be a valuable resource such as
intellectual property, market knowledge, distribution channels or available productive capacity.
In case of SAP (ERP), there are a lot of budding companies in the EMEA region. In the current
situation, India, is one of the prominent players of the IT industry, as well as one of the major
contributor of the SAP application services, with its Platinum range players in the SAP industry. It’s
now the Organization’s capability on how far will they succeed in capturing the partners’ trust and
build a business with them on the foreign waters.
The company needs to categorize each and every target company in to four categories:
 Advanced technology
 Breadth of functionality
 Customer base
 Depth of client services.
EMEA is not a homogeneous market with no restrictions at all, it’s a gigantic list of countries with multiple
cultures, languages, trade policies, currencies and more on the list. The list of countries to be chosen should
be in such a way, where there should be a minimal availability of the English language, fairly acceptable
trade policies, and a good reach in their own country’s market.
Considering all the above factors, a data set is collected is used for generating the following statistics and an
analysis is made:
41
FREQUENCIES VARIABLES=Name Contacts
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created 02-AUG-2017 13:16:31
Comments
Active Dataset DataSet1
Filter <none>
Input Weight <none>
Split File <none>
N of Rows in Working Data File 14
User-defined missing values are
Definition of Missing
treated as missing.
Missing Value Handling
Statistics are based on all cases with
Cases Used
valid data.
FREQUENCIES
Syntax VARIABLES=Name Contacts
/ORDER=ANALYSIS.
Processor Time 00:00:00.02
Resources
Elapsed Time 00:00:00.02
[DataSet1]
Statistics
Countries No. Of Contacts
Valid 14 14
N
Missing 0 0
42
Frequency Table
Countries
Frequency Percent Valid Percent Cumulative Percent
Belgium 1 7.1 7.1 7.1
Denmark 1 7.1 7.1 14.3
Finland 1 7.1 7.1 21.4
FranceandSpain 1 7.1 7.1 28.6
IcelandandGreece 1 7.1 7.1 35.7
Ireland 1 7.1 7.1 42.9
Israel 1 7.1 7.1 50.0
Valid ItalyandNetherlands 1 7.1 7.1 57.1
KuwaitandNorway 1 7.1 7.1 64.3
Luxembourg 1 7.1 7.1 71.4
Newyork 1 7.1 7.1 78.6
SwedenandPortugaland 1 7.1 7.1 85.7
Turkey 1 7.1 7.1 92.9
UnitedKingdom 1 7.1 7.1 100.0
Total 14 100.0 100.0
43
No. Of Contacts
Frequency Percent Valid Percent Cumulative Percent
10 1 7.1 7.1 7.1
109 1 7.1 7.1 14.3
116 1 7.1 7.1 21.4
15 2 14.3 14.3 35.7
17 1 7.1 7.1 42.9
18 1 7.1 7.1 50.0
Valid 23 2 14.3 14.3 64.3
240 1 7.1 7.1 71.4
37 1 7.1 7.1 78.6
4 1 7.1 7.1 85.7
41 1 7.1 7.1 92.9
44 1 7.1 7.1 100.0
Total 14 100.0 100.0
CROSSTABS
/TABLES=Name BY Contacts
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT
/COUNT ROUND CELL.
44
Crosstabs
Notes
Output Created 02-AUG-2017 13:19:06
Comments
Active Dataset DataSet1
Filter <none>
Input Weight <none>
Split File <none>
N of Rows in Working Data File 14
User-defined missing values are
Definition of Missing
treated as missing.
Statistics for each table are based on
Missing Value Handling
all the cases with valid data in the
Cases Used
specified range(s) for all variables in
each table.
CROSSTABS
/TABLES=Name BY Contacts
/FORMAT=AVALUE TABLES
Syntax
/STATISTICS=CHISQ
/CELLS=COUNT
/COUNT ROUND CELL.
Processor Time 00:00:00.05
Elapsed Time 00:00:00.07
Resources
Dimensions Requested 2
Cells Available 174762
[DataSet1]
Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Countries * No. Of Contacts 14 100.0% 0 0.0% 14 100.0%
45
[DataSet1]
Countries * No. Of Contacts Crosstabulation

Count
No. Of Contacts Total
10 109 116 15 17 18 23 240 37 4 41 44
Belgium 0 0 0 0 0 0 0 0 0 0 0 1 1
Denmark 0 0 0 0 0 0 1 0 0 0 0 0 1
Finland 0 0 0 0 1 0 0 0 0 0 0 0 1
FranceandSpain 0 1 0 0 0 0 0 0 0 0 0 0 1
IcelandandGreece 0 0 0 1 0 0 0 0 0 0 0 0 1
Ireland 0 0 0 1 0 0 0 0 0 0 0 0 1
Israel 0 0 0 0 0 0 1 0 0 0 0 0 1
Countries
ItalyandNetherlands 0 0 1 0 0 0 0 0 0 0 0 0 1
KuwaitandNorway 0 0 0 0 0 1 0 0 0 0 0 0 1
Luxembourg 0 0 0 0 0 0 0 0 0 1 0 0 1
Newyork 1 0 0 0 0 0 0 0 0 0 0 0 1
SwedenandPortugaland 0 0 0 0 0 0 0 0 1 0 0 0 1
Turkey 0 0 0 0 0 0 0 0 0 0 1 0 1
UnitedKingdom 0 0 0 0 0 0 0 1 0 0 0 0 1
Total 1 1 1 2 1 1 2 1 1 1 1 1 14
Chi-Square Tests
Value df Asymp. Sig. (2-
sided)
Pearson Chi-Square 154.000a 143 .250
Likelihood Ratio 68.348 143 1.000
N of Valid Cases 14
a. 168 cells (100.0%) have expected count less than 5. The minimum expected count
is .07.
46
Below table shows the list of 21 countries along with the number contacts that were gathered from
the respective countries.
No of
Country Accounts
Belgium 44
Ireland 15
Luxembourg 4
Israel 23
Turkey 41
Denmark 23
Finland 17
Iceland and Greece 15
Sweden and Portugal and Mauritius and
Lebanon 37
Kuwait and Norway 18
New York 10
Italy and Netherlands 116
France and Spain 109
United Kingdom 240
Total 712
47
The above figure is the depiction of the contribution made by each country. The samples are
collected for the Platinum, Gold and Silver partners only, as they are the ones that capture most of
the market share, also better the grading, better are the chances of making a successful share.
48
CHAPTER V
FINDINGS, SUGGESTIONS AND CONCLUSION
Findings
A set of primary objectives were set before the research work was initiated, and the end results were
as follows:
 A considerable number of contacts of the SAP partner firms have been recorded from the
EMEA region and also a little contribution from the North America, which are some of the
active contributors of the SAP development industry.
 A good number of contacts of the probable prospects have been jotted down, to whom the
product can be pitched directly. These firms were chosen based on the type of industry they
belong to. For example: Pharma, FMCG, manufacturing etc.
 The mustered contacts were then grouped in to sets and each set of data was used in a
weekly basis. The main sources of communicating the respective Point of Contact of the
target companies were
o E-mail
o Cold calling
o LinkedIn invites
o Inviting the company through their website
o Social networking websites
 Upon succeeding the previous step of communicating with the PoC, a client meeting is
arranged in order to give them a demo on the products of the company.
 The team were successful in closing three deals during the period of two months. The
countries where Infiniti partnered were, Sweden, UK and Israel.
Suggestions
After the completion of the project, few observations have been made, and a few suggestions have
been given and these suggestions are only from my point of view.
49
 Most of the start-ups always try to be on an economic game play, but there are a few
circumstances where they need to buy some tools which are of low cost, and are admirably
effective. Hence, to get more reliable data, some paid tools should be used.
 A proper CRM tool should be maintained in order to keep a track on what all tasks have
been done. Whenever a communication is generated or a lead has been converted to a
prospect, the tool needs to be updated with the status of the respective contact.
 Also, storing the data on a CRM tool would help you keep the data in a safe zone. And is
accessible to multiple employees of the organisation.
 If a communication is generated by an employee, he/she should hold the contact till the end
of closure of the deal, else there might be an occurrence of some miscommunication.
 The person communicating should be very attentive, as the communication is being made
with the CXOs and other chiefs of the company, proper attention should be given.
 A lead should be constantly followed up. Once a communication has been generated with a
partner, it should be followed up till the end.
 Proper background check needs to be done before contacting a partner, their language, their
business terms, currency and more.
Conclusion
ERP is now the main tool to run any business, and SAP has grabbed the largest share in the market
and captured most of the customers. Partnering with such a huge firm will make you a value added
organisation too. And making deals with such other partners will just boost your business at God
speed, to make such good deals one should go through an immense hard work and a deep research.
Based on the research this study has formed, an understanding on the usage of the SAP products in
the EMEA region, and the scope of ERP adoption including: training, documentation,
communication, change management, process optimization, integration/extension, informate and
enrich usage in all sorts of sectors. My report says that there are numerous opportunities to spread
your business in the respective field and to do so, a proper market research needs to be done, and I
have done it.
50
ANNEXURE
S.No Company Name Industry Country Geography
North
West Pharmaceutical Services, Inc.
1 Pharmaceuticals USA America
North
Vivus
North
Vital Pharmaceuticals
North
Verus Pharmaceuticals
North
Ventria Bioscience
North
Upsher-Smith Laboratories
North
Urgentrx
North
Titan Pharmaceuticals
North
Prasco Laboratories
North
Pfizer
North
Plexxikon Inc.
North
Peregrine Pharmaceuticals
North
Orexigen Therapeutics
North
Orasure Technologies
North
Novobiotic Pharmaceuticals
North
Novabay Pharmaceuticals
North
Norwich Pharma Services
North
Northwest Biotherapeutics
North
Nephroceuticals, LLC
North
Nabi Biopharmaceuticals
North
Myriad Genetics
North
Mylan
North
Merrimack Pharmaceuticals
North
Merck & Co.
25 Mentholatum Pharmaceuticals USA North
51
America
North
Melior Discovery Inc.
North
Medical Marijuana, Inc.
North
Marathon Pharmaceuticals
North
Mapp Biopharmaceutical
North
Mallinckrodt
North
Ligand Pharmaceuticals
North
Camber Pharmaceuticals, Inc
North
Veloxis Pharmaceuticals Inc.
North
Lexicon Pharmaceuticals
North
Acelity And KCI
North
Janssen Biotech
North
Intercept Pharmaceuticals
North
Intarcia Therapeutics
North
Insys Therapeutics
North
Impax Laboratories
41 Lloyds Bank Commercial Banking Banking UK Europe
42 IGUS® Plastics UK Europe
43 BUTCHER’S PET CARE LTD Others UK Europe
44 Dr. Martens, Airwair International Ltd. Consumer Products UK Europe
45 CHARLIE BIGHAM’S Food & Beverage UK Europe
46 WILD MANUFACTURING GROUP LTD. Automotive UK Europe
47 JOHN SWEEPERS LTD. Consumer Products UK Europe
48 KLINGER UK Consumer Products UK Europe
49 SUNSEEKER INTERNATIONAL LTD. Automotive UK Europe
50 ORTHOD GROUP LTD. Healthcare UK Europe
51 QUORN FOODS Food & Beverage UK Europe
52 KOOLMILL SYSTEMS LTD Mill Products UK Europe
53 NIFTYLIFT LTD Service Provider UK Europe
54 DUO UK Plastics UK Europe
55 MEC COM & EUROPEAN FABRICATIONS Others UK Europe
56 FUTURA GROUP FMCG UK Europe
52
57 INDUSTRIAL CHEMICALS GROUP LTD. Chemicals UK Europe
58 CELL PACK SOLUTIONS LTD. Hitech & Electronics UK Europe
59 MUNTONS PLC Food & Beverage UK Europe
60 BUILDING PRODUCT SOLUTIONS Others UK Europe
61 AMTICO INTERNATIONAL Others UK Europe
62 THE CAMBRIDGE SATCHEL COMPANY Consumer Products UK Europe
63 Bae Systems Military Air & Information Hitech & Electronics UK Europe
64 ALLOY WIRE INTERNATIONAL Others UK Europe
65 TURBINE EFFICIENCY GROUP LTD Oil & Gas UK Europe
66 OSL GROUP HOLDINGS LTD Utilities UK Europe
67 HIETA TECHNOLOGIES LTD Others UK Europe
68 BRANDON MEDICAL CO LTD. Healthcare UK Europe
69 MEGGITT SENSING SYSTEMS Others UK Europe
70 THE ROYAL MINT LTD Others UK Europe
71 GA ENGINEERING LTD Consumer Products UK Europe
72 STERI-SPRAY Others UK Europe
73 KMF GROUP Minning & Metals UK Europe
74 GKN AEROSPACE Aerospace UK Europe
75 EMPLAS GROUP Service Provider UK Europe
76 BIO-BEAN LTD. Others UK Europe
77 NESTLÉ UK AND IRELAND Food & Beverage UK Europe
78 CORIN GROUP Healthcare UK Europe
79 SYSTEMS ADI GROUP LTD Service Provider UK Europe
80 MAGAL ENGINEERING LTD. Automotive UK Europe
81 ELRINGKLINGER (GB) LTD Others UK Europe
82 FRACINO Others UK Europe
83 GREEN FUELS Oil & Gas UK Europe
84 KOSO KENT INTROL LTD Utilities UK Europe
85 WATFORD SHELTERED WORKSHOP LTD Service Provider UK Europe
86 SELEX ES Services UK Europe
87 POLYPIPE BUILDING PRODUCTS Utilities UK Europe
88 MORGAN MOTOR COMPANY Automotive UK Europe
89 RDM GROUP LTD Automotive UK Europe
Engineering &
NAYLOR INDUSTRIES
90 Construction UK Europe
91 DAVID NIEPER Consumer Products UK Europe
92 GLOSSOP CARTONS Service Provider UK Europe
93 OLIVER VALVES Utilities UK Europe
94 DYER ENGINEERING LTD. Consumer Products UK Europe
Engineering &
A. PROCTOR GROUP LTD.
53
96 TANGLE TEEZER Consumer Products UK Europe
97 SCOTLAND ELECTRONICS Others UK Europe
98 VERSARIEN PLC. Service Provider UK Europe
99 GROUP RHODES Service Provider UK Europe
100 NATIONAL INSTRUMENTS Services UK Europe
101 GREEN DIGIT LTD. Service Provider UK Europe
102 SMT DEVELOPMENTS LTD. Hitech & Electronics UK Europe
103 OWEN MUMFORD LTD. Healthcare UK Europe
104 PETFORD GROUP Utilities UK Europe
105 NASMYTH GROUP Service Provider UK Europe
106 YULL Consumer Products UK Europe
107 MBDA UK Others UK Europe
108 APEX FLUID ENGINEERING LTD Utilities UK Europe
109 ALTEC ENGINEERING LTD Utilities UK Europe
110 LEEMARK ENGINEERING Service Provider UK Europe
111 ALUCAST LTD. Others UK Europe
112 TULIP LTD. Food & Beverage UK Europe
113 GT GROUP Utilities UK Europe
114 Babcock International Group Plc And Gkn Plc. Service Provider UK Europe
115 EMMA WILLIS LTD. Consumer Products UK Europe
116 PARSONS PEEBLES Utilities UK Europe
117 MPM LTD. Automotive UK Europe
118 BDO Manufacturing Service Provider UK Europe
CENTRICA ENERGY HYDROCARBON
119 RESOURCES LTD (HRL) Oil & Gas UK Europe
120 Scottish Agricultural College Higher Education UK Europe
THE SCOTTISH QUALIFICATIONS AUTHORITY
121 (SQA) Higher Education UK Europe
122 TOTAL E&P UK Oil & Gas UK Europe
123 Multiyork Furniture Ltd Others UK Europe
124 STAFFORDSHIRE COUNTY COUNCIL Others UK Europe
125 John Lewis Retail UK Europe
126 TSL Education Limited Higher Education UK Europe
127 London Borough Of Brent Others UK Europe
128 British Motor Heritage Limited, Automotive UK Europe
129 Reckitt Benckiser Plc. FMCG UK Europe
130 Hillarys Blinds Retail UK Europe
131 British Council Higher Education UK Europe
132 Coats Plc Utilities UK Europe
133 Rexam Others UK Europe
134 Noble Denton Oil & Gas UK Europe
54
135 J&J Tranfield (Vion Food) Food & Beverage UK Europe
National Networks Group, UK Department For Transportation &
136 Transport Storage UK Europe
137 W. F. Howes Ltd Media UK Europe
138 Jelly Cat Others UK Europe
139 Premium Timber Others UK Europe
Information
S Three Technology &
140 Services UK Europe
141 Hovis (Premier Foods) Food & Beverage UK Europe
142 707 Resource Management Service Provider UK Europe
Transportation &
Addison Lee
143 Storage UK Europe
144 Angel News Media UK Europe
145 Anglian Water Service Provider UK Europe
146 Archimedes Pharma Pharmaceuticals UK Europe
147 British American Tobacco FMCG UK Europe
148 Portsmouth Hospital NHS Trust Healthcare UK Europe
149 University Of Warwick Higher Education UK Europe
150 RS Components Others UK Europe
151 OCS - UK (OCS Group) Service Provider UK Europe
152 BP Oil & Gas UK Europe
153 Warrington Borough Council Service Provider UK Europe
154 Dorset County Council Service Provider UK Europe
155 Vodafone Telecommunications UK Europe
Logistics Service
Unipart Group
156 Provider UK Europe
157 National Grid Utilities UK Europe
158 Anglo American Minning & Metals UK Europe
Information
Logicacmg Technology &
159 Services UK Europe
160 Treadsetters Utilities UK Europe
161 Pearson Others UK Europe
Engineering &
Abacus
163 Smith News Media UK Europe
164 Martson's Food & Beverage UK Europe
165 Yorkshire Water Service Provider UK Europe
166 United Utilities PLC Others UK Europe
167 Salford Royal NHS Trust Healthcare UK Europe
168 BAE Systems Aerospace UK Europe
169 RADICON TRANSMISSION UK Others UK Europe
55
170 Aesica Pharmaceuticals Pharmaceuticals UK Europe
171 Aston Manor Service Provider UK Europe
BIRMINGHAM BATTERY AND METAL
172 COMPANY LIMITED Utilities UK Europe
173 Jbown Service Provider UK Europe
174 3M – 3M Health Care Ltd Pharmaceuticals UK Europe
175 Allen & Hanburys Limited Pharmaceuticals UK Europe
176 Abbott – Abbott Laboratories Inc. Pharmaceuticals UK Europe
177 Acorus – Acorus Therapeutics Ltd Pharmaceuticals UK Europe
178 Actelion Pharmaceuticals UK Ltd Pharmaceuticals UK Europe
179 Active Healthcare Pharmaceuticals UK Europe
180 Adams Healthcare Ltd Pharmaceuticals UK Europe
181 Advancis Medical Ltd Pharmaceuticals UK Europe
182 Aesica Pharmaceuticals, Pharmaceuticals UK Europe
183 Aguettant Ltd Pharmaceuticals UK Europe
184 Air Products Plc Pharmaceuticals UK Europe
185 Alcon Laboratories (UK) Ltd Pharmaceuticals UK Europe
186 Alembic Products Ltd Pharmaceuticals UK Europe
187 ALK-Abelló (UK) Ltd Pharmaceuticals UK Europe
188 Allergan Ltd Pharmaceuticals UK Europe
189 Allergy Therapeutics Ltd Pharmaceuticals UK Europe
190 Alliance Pharmaceuticals Ltd Pharmaceuticals UK Europe
191 King Pharmaceuticals Pharmaceuticals UK Europe
192 Alphashow Ltd Pharmaceuticals UK Europe
193 Altana Pharma Ltd Pharmaceuticals UK Europe
194 Amdipharm Plc Pharmaceuticals UK Europe
195 Amgen Ltd Pharmaceuticals UK Europe
196 Anglian Pharma Sales & Marketing Pharmaceuticals UK Europe
197 Goldshield Pharmaceuticals Ltd Pharmaceuticals UK Europe
198 TEVA UK Ltd Pharmaceuticals UK Europe
199 Ardern Healthcare Ltd Pharmaceuticals UK Europe
200 Arrow Generics Pharmaceuticals UK Europe
201 AS Pharma Ltd Pharmaceuticals UK Europe
202 Sun Mark FMCG UK Europe
203 Alfred Dunhill FMCG UK Europe
204 Altria Group FMCG UK Europe
205 A B Inbev UK Ltd FMCG UK Europe
206 ADM Services(Archer Daniels Midland) FMCG UK Europe
207 Asahi Breweries FMCG UK Europe
208 Beiersdorf UK Ltd FMCG UK Europe
56
209 Body Shop International FMCG UK Europe
210 British American Tobacco FMCG UK Europe
211 Britvic Group FMCG UK Europe
212 Cadbury Schweppes FMCG UK Europe
213 Carlsberg FMCG UK Europe
214 Clorox FMCG UK Europe
215 Coca-Cola FMCG UK Europe
216 Colgate-Palmolive FMCG UK Europe
217 Coty Manufacturing Uk Limited FMCG UK Europe
218 Danone FMCG UK Europe
219 Diageo FMCG UK Europe
220 Domestic & General FMCG UK Europe
221 Estee Lauder Cosmetics FMCG UK Europe
222 General Mills UK Contact FMCG UK Europe
223 P&G FMCG UK Europe
224 Heineken Holding FMCG UK Europe
225 H J Heinz FMCG UK Europe
226 Helena Rubinstein FMCG UK Europe
227 JBS Global Ltd FMCG UK Europe
228 Kimberly-Clark FMCG UK Europe
229 Unilever UK, Knorr, FMCG UK Europe
230 LEGO FMCG UK Europe
231 Aerosoul Limited Retail UK Europe
232 Agent Provocateur Retail UK Europe
233 Allsaints Retail UK Europe
234 Arcadia Group Retail UK Europe
235 ASOS Retail UK Europe
236 Avenue 32 Retail UK Europe
237 Burberry Retail UK Europe
238 Dorothy Perkins Retail UK Europe
239 Timothy Everest Retail UK Europe
240 Hawes & Curtis Ltd Retail UK Europe
241 ARAGO CONSULTING SAS Service Provider Belgium Europe
242 Delaware Consulting CVBA Service Provider Belgium Europe
243 Emeritis Belgium NV Service Provider Belgium Europe
244 Flexso NV Service Provider Belgium Europe
245 Network Research Belgium S.A./N.V. Service Provider Belgium Europe
246 ORDINA BELGIUM N.V. Service Provider Belgium Europe
247 SQLI Belgium NV Service Provider Belgium Europe
248 THEVALUECHAIN NV Service Provider Belgium Europe
57
ACBELU Sprl Arago Consulting Belgium
Service Provider Belgium
249 Luxembourg Europe
250 Adeconsult S.A. Service Provider Belgium Europe
251 Alti NV Service Provider Belgium Europe
252 Amista (An MCS Company) Service Provider Belgium Europe
253 Anodius, A.S. Service Provider Belgium Europe
254 APTYS SPRL Service Provider Belgium Europe
255 Avelon Belux Service Provider Belgium Europe
256 Aztalan Service Provider Belgium Europe
257 BSS-IT Business Solutions And Servicces Service Provider Belgium Europe
258 Canguru Solutions CVBA Service Provider Belgium Europe
259 CSC Computer Sciences Service Provider Belgium Europe
260 Datamotive NV Service Provider Belgium Europe
261 Desk Solutions NV Service Provider Belgium Europe
262 Domani Belgium BVBA Service Provider Belgium Europe
263 Element61 N.V. – Moore Stephens Business Analytics Service Provider Belgium Europe
264 ELISION Service Provider Belgium Europe
265 Exaserv SA Service Provider Luxembourg Europe
266 Expertum CVBA Service Provider Belgium Europe
267 Gavdi Benelux Service Provider Belgium Europe
268 ICORDA NV Service Provider Belgium Europe
269 Innovation.Support UG Service Provider Belgium Europe
270 Insidescm Service Provider Belgium Europe
271 Keyrus NV Service Provider Belgium Europe
272 Logos Consulting BVBA Service Provider Belgium Europe
273 MICROPOLE BELGIUM Service Provider Belgium Europe
274 Northgatearinso Belgium NV Service Provider Belgium Europe
275 Oryx IT Services BVBA Service Provider Belgium Europe
276 Osudio Belgium NV Service Provider Belgium Europe
277 Persolis S.A. Service Provider Belgium Europe
278 Produmex R&D Service Provider Belgium Europe
279 Sapstroom Service Provider Belgium Europe
280 SD Diensten NV Service Provider Belgium Europe
281 SYM3 Service Provider Belgium Europe
282 Tetrade Consulting SA Service Provider Belgium Europe
283 V-Chain Service Provider Belgium Europe
284 Vigor NV Service Provider Belgium Europe
285 Viziya Corp Service Provider Belgium Europe
286 Aasonn Limited Service Provider Ireland Europe
287 Client Solutions Ltd T/A Avnet Client Solutions Service Provider Ireland Europe
58
288 Milner Browne Service Provider Ireland Europe
289 Vision33 Ltd Service Provider Ireland Europe
290 Accenture Global Solutions Ltd. Service Provider Ireland Europe
291 Bearingpoint Ireland Ltd Service Provider Ireland Europe
292 Daybreak Information Technologies Ltd Service Provider Ireland Europe
293 DEM Machines Ltd. Service Provider Ireland Europe
294 DNM Technology Limited Service Provider Ireland Europe
295 Meridian Global VAT Services Limited Service Provider Ireland Europe
296 Minola Technology Limited Service Provider Ireland Europe
297 Teamsoft Limited Service Provider Ireland Europe
298 Total Retail Control Ltd Service Provider Ireland Europe
299 E-Kenz Service Provider Luxembourg Europe
300 Intensum Luxembourg Sarl Service Provider Luxembourg Europe
301 Pricewaterhousecoopers Service Provider Luxembourg Europe
302 BDO Ziv Haft Consulting @ Management Ltd Service Provider Israel MiddleEast
303 Complete Business Solutions Service Provider Israel MiddleEast
304 MATRIX I.T.Software Products LTD Service Provider Israel MiddleEast
305 Menahel4U Service Provider Israel MiddleEast
306 R.E.L.S Advanced Technologies Ltd. Service Provider Israel MiddleEast
307 Xioma Information Solutions Service Provider Israel MiddleEast
MiddleEast
Ziv Systems Service Provider Israel
308
MiddleEast
Abnet Communications Ltd. Service Provider Israel
309
MiddleEast
Advantech Technologies Ltd Service Provider Israel
310
MiddleEast
B.I.C.S Ziv Haft Ltd. Service Provider Israel
311
MiddleEast
BDA Projects Ltd. Service Provider Israel
312
MiddleEast
EMUSE ISRAEL LTD Service Provider Israel
313
MiddleEast
Ericom Software Ltd Service Provider Israel
314
MiddleEast
Iprosis Ltd. Service Provider Israel
315
MiddleEast
Malam Systems Ltd. Service Provider Israel
316
MiddleEast
Ness A.T. Ltd. Accounts Payable Service Provider Israel
317
MiddleEast
One1 Service Provider Israel
318
MiddleEast
PEPPERI LTD Service Provider Israel
319
MiddleEast
Segment IT Service Provider Israel
320
59
MiddleEast
Top Image Systems Ltd. Service Provider Israel
321
MiddleEast
Upitec Software Ltd Service Provider Israel
322
MiddleEast
Valueplus Ltd Service Provider Israel
323
MiddleEast
ACRON Bilisim A.S. Service Provider Turkey
324
Arete Bilgisayar, Otomasyon Egitim Ve Danismanlik MiddleEast
Service Provider Turkey
325 Hizm. San. Tic. Ltd. Sti.
MiddleEast
BTC Bilisim Hizmetleri A.S. Service Provider Turkey
326
COZUMEVI YONETIM DANISMANLIGI VE MiddleEast
327 BILGISAYAR YAZILIM TICARET A.S
MiddleEast
IKSAP Bilisim Teknoloji Hiz. Tic. Ltd. Sti. Service Provider Turkey
328
MiddleEast
Innova Bilisim Cozumleri A.S. Service Provider Turkey
329
M.B.I.S. Bilgisayar Otomasyon Danis. Ve Egitim MiddleEast
330 Hizm. San. Tic. A.S.
MDS AP Tech Yazilim Urunleri Ve Bilisim Hiz. Tic. MiddleEast
331 LTD. Sti
MiddleEast
Medyasoft Danismanlik Ve Egitim A.S. Service Provider Turkey
332
Prodea Bilgi Teknolojileri Danismanlik Anonim MiddleEast
333 Sirketi
MiddleEast
Vektora Bilisim Teknolojileri A.S. Service Provider Turkey
334
MiddleEast
A2 Bilisim Ve Danismanlik Ltd. Service Provider Turkey
335
MiddleEast
Alfa Yazilim Danismanlik Ltd. Sti. Service Provider Turkey
336
MiddleEast
Anadolu Bilisim Hizmetleri A.S. Service Provider Turkey
337
BIMSA Uluslararasi Is Bilgi Ve Yonetim Sistemleri MiddleEast
338 A.S.
MiddleEast
C2E Teknoloji Servisleri Ticaret Ltd Sti Service Provider Turkey
339
Dcat Teknoloji Hizmetleri Ve Danismanlik Sanayi MiddleEast
340 Ticaret A.S.
MiddleEast
EOD Uluslararasi Bilisim Hizmetleri Ticaret A.S. Service Provider Turkey
341
EST ENERJI SISTEM TEKNOLOJILERI SAN. IC MiddleEast
342 VE DIS TIC. LTD. STI.
F.I.T BILGI ISLEM SISTEMLERI SERV. SAN Ve MiddleEast
343 TIC. A.S.
Golive Bilişim Hizmetleri Sanayi Ve Ticaret Limited MiddleEast
344 Şirketi
Hit Bilisim Danismanlik Turizm Hizmetleri San. Ve MiddleEast
345 Tic. Ltd. Sti.
IBSS Danismanlik Bilgisayar Ve Egitim Hizmetleri MiddleEast
346 San. Tic. Ltd. Sti.
60
MiddleEast
Improva Bilisim Danismanlik Hizmetleri Service Provider Turkey
347
MiddleEast
Indra Turkey Teknoloji Çözümleri T.A.Ş. Service Provider Turkey
348
MiddleEast
Keysoft Yazilim Hizmetleri A.S. Service Provider Turkey
349
Kota Bilgisayar Müşavirlik Ve İkmal Malzemeleri MiddleEast
350 Tic. Ltd. Şti
MiddleEast
Lineris Bilgi Sistemleri A.S. Service Provider Turkey
351
Metanet Bilisim Danismanlik Mühendislik Insaat Gida MiddleEast
352 Turizm Sanayi Ve
Metrik Bilgisayar Yazilim Danismanlik Ser. MiddleEast
353 San.Tic.Ltd.Sti.
MiddleEast
Miren Danismanlik Ve Ticaret A.S. Service Provider Turkey
354
MiddleEast
Novigo Service Provider Turkey
355
PBS BILGI TEKNOLOJILERI VE BILISIM MiddleEast
356 HIZMETLERI TIC. AS.
MiddleEast
PERSONA YAZILIM A.S. Service Provider Turkey
357
Regna Bilgisayar Yazılım Ve Daşınmalık Hizmetleri MiddleEast
358 San. Tic. Ltd. Şti
MiddleEast
SENTIA BILISIM SAN. TIC. LTD. STI. Service Provider Turkey
359
MiddleEast
SNI Consulting Services Service Provider Turkey
360
MiddleEast
Solvia Yazilim Ve Danismanlik A.S. Service Provider Turkey
361
MiddleEast
Vizyoneks Bilgi Teknolojileri A.S. Service Provider Turkey
362
MiddleEast
Yasar Bilgi Islem Ve Tic. A.S. Astron Proje Ofisi Service Provider Turkey
363
364 Effective People A/S Service Provider Denmark Europe
365 GAVDI A/S Service Provider Denmark Europe
366 2BM A/S Service Provider Denmark Europe
367 ACOMI A/S Service Provider Denmark Europe
368 AFFECTO DENMARK A/S Service Provider Denmark Europe
369 Approxima A/S Service Provider Denmark Europe
370 Boyum IT A/S Service Provider Denmark Europe
371 Ciber Denmark Service Provider Denmark Europe
372 EG A/S Service Provider Denmark Europe
373 Epi-Use Denmark A/S Service Provider Denmark Europe
374 First Treasury A/S Service Provider Denmark Europe
375 Framework Consulting A/S Service Provider Denmark Europe
376 Implement Consulting Group Service Provider Denmark Europe
377 Innologic Aps Service Provider Denmark Europe
61
378 Invokers A/S Service Provider Denmark Europe
379 Keel Solution Aps Service Provider Denmark Europe
380 KMD A/S Service Provider Denmark Europe
381 Nasarius Aps Service Provider Denmark Europe
382 NNIT A/S Service Provider Denmark Europe
383 NTT DATA Denmark A/S Service Provider Denmark Europe
384 Saphira Consulting A/S Service Provider Denmark Europe
385 Omada A/S Service Provider Denmark Europe
386 The Iterators Service Provider Denmark Europe
387 Bilot Consulting Oy Service Provider Finland Europe
388 CGI Suomi Oy FINTUR001 Service Provider Finland Europe
389 Headstart Oy Service Provider Finland Europe
390 Acando Oy Service Provider Finland Europe
391 BPS Consulting Finland Oy Service Provider Finland Europe
392 Fujitsu Finland Oy Service Provider Finland Europe
393 GRC Nordic Oy Service Provider Finland Europe
394 Klarigo Oy Service Provider Finland Europe
395 Kuntien Tiera Oy TE003723621803 Service Provider Finland Europe
396 Neomore Consulting Oy Service Provider Finland Europe
397 Pasafin Oy Service Provider Finland Europe
398 Profiz Business Solution Oyj Service Provider Finland Europe
399 QPR Software Plc Service Provider Finland Europe
400 S.Y.B. Finland Oy Service Provider Finland Europe
401 Solteq Oyj Service Provider Finland Europe
402 Tieto Finland Oy SAP Service Area Service Provider Finland Europe
403 Teka Systems S.A. Service Provider Greece Europe
404 Accenture S.A. Service Provider Greece Europe
405 ALEXANDER MOORE S.A. Service Provider Greece Europe
406 Assertive S.A Service Provider Greece Europe
407 BYTE Computer AEBE Service Provider Greece Europe
408 D.D.Synergy Hellas S.A. Service Provider Greece Europe
409 E.C.G. S.A Elsop Consulting Group Service Provider Greece Europe
410 GVISION Service Provider Greece Europe
411 IB Solutions IKE Service Provider Greece Europe
412 Intrasoft International S.A. Service Provider Greece Europe
413 Relational Technology S.A. Service Provider Greece Europe
414 Singularlogic S.A. Service Provider Greece Europe
415 STEP ONE ENTERPRISE SOLUTIONS S.A. Service Provider Greece Europe
416 Advania Service Provider Iceland Europe
417 COMPAREX Sweden AB Service Provider Sweden Europe
62
418 Littlefish AB Service Provider Sweden Europe
419 Claremont AB Service Provider Sweden Europe
420 Avega Group Service Provider Sweden Europe
421 Entea AB Service Provider Sweden Europe
422 Implement Consulting Group Service Provider Sweden Europe
423 Istone AB Service Provider Sweden Europe
424 Itcompaniet I Skellefteå AB Service Provider Sweden Europe
425 Novarto OOD Service Provider Sweden Europe
426 Sapigo AB Service Provider Sweden Europe
427 Tarento Service Provider Sweden Europe
428 Zuite Business Consulting AB Service Provider Sweden Europe
429 AMT CONSULTING, LDA Service Provider Portugal Europe
430 NOVABASE BUSINESS SOLUTIONS Service Provider Portugal Europe
431 ROFF – Consultores Independentes, S.A. Service Provider Portugal Europe
VAR3F CONSULTORIA INFORMÁTICA E
Service Provider Portugal
432 SISTEMAS, S.A. Europe
433 C2B CONSULTING Service Provider Portugal Europe
COMPTA - EQUIPAMENTOS E SERVIÇOS DE
434 INFORMÁTICA, S.A. Europe
EUGÉNIO BRANCO - GESTÃO E SERVIÇOS,
435 LDA Europe
KONK CONSULTING - CONSULTORIA
436 INFORMÁTICA, S.A. Europe
437 MILENIO 3 SISTEMAS ELECTRONICOS, S.A. Service Provider Portugal Europe
438 MILESTONE CONSULTING, S.A. Service Provider Portugal Europe
PROCENSUS - CONSULTORES EM SISTEMAS
439 DE INFORMAÇÃO, S.A. Europe
440 RISA - CONSULTING, LDA Service Provider Portugal Europe
441 SBSS Consulting, Lda Service Provider Portugal Europe
STRATESYS CONSULTING PORTUGAL,
442 SOCIEDADE UNIPESSOAL, LDA Europe
443 Techedge Portugal Service Provider Portugal Europe
TOINOVATE CONSULTING - CONSULTORIA
444 EM RECURSOS INFORMÁTICOS, LDA Europe
445 Invenio Business Solutions Limited Service Provider Mauritius Europe
446 Business At Work Service Provider Mauritius Europe
447 Io.Sys Ltd Service Provider Mauritius Europe
448 State Informatics Limited SIL Service Provider Mauritius Europe
KHUSELA BUSINESS INTELLIGENCE
Service Provider Mauritius
449 TECHNOLOGI KBIT Europe
MiddleEast
Procons-4IT FZC Service Provider Lebanon
450
MiddleEast
TYCONZ FZE Service Provider Lebanon
451
63
MiddleEast
Soft Flow Service Provider Lebanon
452
MiddleEast
DHOW INFORMATION SYSTEMS CO. W.L.L. Service Provider Kuwait
453
MiddleEast
Kuwait Application Service Provider Co KSCC Service Provider Kuwait
454
MiddleEast
MGS Service Provider Kuwait
455
456 Bouvet Norge AS Service Provider Norway Europe
457 Boyum IT Norway A/S Service Provider Norway Europe
458 Adiles AS Service Provider Norway Europe
459 Affecto Norway AS Service Provider Norway Europe
460 DSS Consulting AS Service Provider Norway Europe
461 Einr AS Service Provider Norway Europe
462 Evision Industry Software Service Provider Norway Europe
463 EVRY Norge AS Service Provider Norway Europe
464 Istone Cross Commerce Norge AS Service Provider Norway Europe
465 Frontica Business Solutions AS Service Provider Norway Europe
466 Neptune Software Service Provider Norway Europe
467 Safran Software Solutions AS Service Provider Norway Europe
468 Skye Solutions AS Service Provider Norway Europe
469 Stretch Norge AS Service Provider Norway Europe
North
Achieveit Solutions, Inc. Service Provider USA
470 America
North
N'Ware Technologies Service Provider USA America
471
North
Sapphire Systems Inc Service Provider USA America
472
North
Third Wave Business Systems, LLC Service Provider USA America
473
North
1905 LLC Service Provider USA America
474
North
Applied Intelligent Systems Service Provider USA America
475
North
Arvato Systems North America Inc Service Provider USA America
476
North
Avani Technology Solutions, Inc. Service Provider USA America
477
478 Born Group Inc. Service Provider USA North
64
America
North
Elogic Group LLC Service Provider USA America
479
480 Allos S.R.L. Service Provider Italy Europe
481 Apex S.R.L. Service Provider Italy Europe
482 ALTEA UP S.R.L. Service Provider Italy Europe
483 DERGA Consulting S.R.L. Service Provider Italy Europe
484 CON.SE S.R.L. Service Provider Italy Europe
485 BMS S.P.A. Business Management System S.P.A. Service Provider Italy Europe
486 Everis Italia S.P.A. Service Provider Italy Europe
487 Engineering Ingegneria Informatica S.P.A. Service Provider Italy Europe
488 Exprivia S.P.A. Service Provider Italy Europe
489 Hiteco S.R.L. Service Provider Italy Europe
490 Informetica Consulting S.R.L. Service Provider Italy Europe
491 Qintesi S.P.A. Service Provider Italy Europe
492 Present S.P.A Service Provider Italy Europe
493 Methode S.R.L. Service Provider Italy Europe
494 Techedge S.P.A. Service Provider Italy Europe
495 SIDI S.P.A. Service Provider Italy Europe
496 SDG Consulting Italia S.P.A. Service Provider Italy Europe
497 Twinergy S.P.A. Service Provider Italy Europe
498 VAR One S.R.L. Service Provider Italy Europe
499 Alfa System S.P.A. Service Provider Italy Europe
500 Alpenite Srl Service Provider Italy Europe
501 AEONVIS S.P.A. Service Provider Italy Europe
502 Altevie Technologies S.R.L. Service Provider Italy Europe
503 Almaviva The Italian Innovation Company S.P.A. Service Provider Italy Europe
504 ARXIS Centro Direzionale Colleoni Service Provider Italy Europe
505 Aubay Italia S.P.A. Service Provider Italy Europe
506 Beta 80 S.P.A. Software E Sistemi Service Provider Italy Europe
507 Camasia Srl Service Provider Italy Europe
508 Computer HALLEY Service Provider Italy Europe
509 Constep S.R.L. Service Provider Italy Europe
510 CST Consulting S.P.A. Service Provider Italy Europe
511 Ddway Srl Service Provider Italy Europe
512 DS Group S.P.A. Service Provider Italy Europe
513 ERNST & YOUNG Service Provider Italy Europe
514 Erptech S.P.A. Service Provider Italy Europe
515 Fincons S.P.A. Service Provider Italy Europe
65
516 Idea Software S.R.L. Service Provider Italy Europe
517 Indra Italia S.P.A. Service Provider Italy Europe
518 INNOVATESAPP S.R.L. Service Provider Italy Europe
519 Interlem S.R.L. Service Provider Italy Europe
520 IT Allianz S.R.L. Service Provider Italy Europe
521 IT-Link S.R.L. Service Provider Italy Europe
522 KPMG Advisory S.P.A. Service Provider Italy Europe
523 Neorizon S.R.L. Service Provider Italy Europe
524 Northgatearinso Italia S.R.L. Service Provider Italy Europe
525 P&A SOLUTIONS SRL Service Provider Italy Europe
526 P.A. EXPERTISE S.R.L. Service Provider Italy Europe
527 Perigeo S.R.L. Service Provider Italy Europe
528 REAL-TIME S.R.L. Service Provider Italy Europe
529 Revorg S.R.L. Service Provider Italy Europe
530 Rw Consulting Service Provider Italy Europe
531 Sedoc Service Provider Italy Europe
SOLUZIONI SOFTWARE SRL CON UNICO
Service Provider Italy
532 SOCIO Europe
533 TECHNIS BLU SRL Service Provider Italy Europe
534 SSA Informatica S.R.L. Service Provider Italy Europe
535 Acorel B.V. Service Provider Netherlands Europe
536 Agion Service Provider Netherlands Europe
537 Asecom B.V. Service Provider Netherlands Europe
538 Experis Ciber B.V. Service Provider Netherlands Europe
539 Goldfish ICT Services B.V. Service Provider Netherlands Europe
540 Mybrand Software Solutions B.V. Service Provider Netherlands Europe
541 Quinso B.V. Service Provider Netherlands Europe
542 Serac Applications B.V. Service Provider Netherlands Europe
543 SOA People Nederland N.V. Service Provider Netherlands Europe
544 VCD Business Intelligence B.V. Service Provider Netherlands Europe
545 Xperi B.V. Service Provider Netherlands Europe
546 AEPEX Business Consultants B.V. Service Provider Netherlands Europe
547 Appythings B.V. Service Provider Netherlands Europe
548 Avelon Service Provider Netherlands Europe
549 Cerner Nederland B.V. Service Provider Netherlands Europe
550 CGI Nederland Service Provider Netherlands Europe
551 CONTAX Inc. Service Provider Netherlands Europe
552 Cpmview Service Provider Netherlands Europe
553 Creetion Service Provider Netherlands Europe
554 Dimensys Holding B.V. Service Provider Netherlands Europe
66
555 Ensior B.V. Service Provider Netherlands Europe
556 ERP LOGIC EUROPE BV Service Provider Netherlands Europe
557 Evision Industry Software Service Provider Netherlands Europe
558 Excimp International B.V. Service Provider Netherlands Europe
559 Finext Service Provider Netherlands Europe
560 FPM Solutions B.V Service Provider Netherlands Europe
561 Genpact Consulting Services B.V. Service Provider Netherlands Europe
562 HMB Nederland B.V. Service Provider Netherlands Europe
563 IFS Probity B.V. Service Provider Netherlands Europe
564 Inergy Analytical Solutions Bv Service Provider Netherlands Europe
565 Insynq B.V. Service Provider Netherlands Europe
566 Interdobs B.V. Service Provider Netherlands Europe
567 Iqibt B.V. Service Provider Netherlands Europe
568 JIS Nederland B.V. Service Provider Netherlands Europe
569 KPN B.V. Service Provider Netherlands Europe
570 LAKRAN Procurement Professionals Service Provider Netherlands Europe
571 Launch! Human Capital Management Service Provider Netherlands Europe
572 Logres Business Solutions B.V. Service Provider Netherlands Europe
573 Luxon B.V. Service Provider Netherlands Europe
574 Magnus Blue Service Provider Netherlands Europe
575 Mccoy & Partners B.V. Service Provider Netherlands Europe
576 NESS Czech S.R.O. Service Provider Netherlands Europe
577 Newitera B.V. Service Provider Netherlands Europe
578 Nextmoves Human Capital Management Service Provider Netherlands Europe
579 NPQ Beheer Service Provider Netherlands Europe
580 Osudio Nederland B.V. Service Provider Netherlands Europe
Pinkroccade Local Government B.V. T.A.V.
Service Provider Netherlands
581 Crediteuren Administratie Europe
582 Pyramid Applied Solutions B.V. Service Provider Netherlands Europe
583 Qforit B.V Service Provider Netherlands Europe
584 Qrcus B.V. Service Provider Netherlands Europe
585 QUINTIQ Applications B.V./3DS Service Provider Netherlands Europe
586 Rojo Consultancy Service Provider Netherlands Europe
587 Sana Commerce Service Provider Netherlands Europe
588 Scheer Nederland BV Service Provider Netherlands Europe
589 Simac Phobos B.V. Service Provider Netherlands Europe
590 Solmate Holding B.V. Service Provider Netherlands Europe
591 SW Solutions B.V. Service Provider Netherlands Europe
592 The Next View BV Service Provider Netherlands Europe
593 Toolsgroup - Innovation Technology TOOLS B.V. Service Provider Netherlands Europe
67
594 Whitaker-Taylor Inc. Service Provider Netherlands Europe
595 ZEIBUR B.V. Service Provider Netherlands Europe
596 CADEXPERT Service Provider France Europe
597 CEREALOG Service Provider France Europe
598 CONSEILS PLUS Service Provider France Europe
599 COSMOS CONSULTING Service Provider France Europe
600 DECIVISION Service Provider France Europe
601 ERT INTEGRATION Service Provider France Europe
602 KEY PERFORMANCE CONSULTING Service Provider France Europe
603 KWP Team HR Gmbh Service Provider France Europe
604 OPTI ONE Service Provider France Europe
605 ORGA BURO WORK WELL Service Provider France Europe
606 PAS A PAS Service Provider France Europe
607 PM S.A.S Service Provider France Europe
608 SYNERGY FRANCE Service Provider France Europe
609 TWIN SOLUTIONS Service Provider France Europe
610 UBISTER Service Provider France Europe
611 2MORO Service Provider France Europe
612 ACXIAS Service Provider France Europe
613 AGENTIL FRANCE SAS Service Provider France Europe
614 APPLIUM SAS Service Provider France Europe
615 APSIA Service Provider France Europe
616 ASI Service Provider France Europe
617 AXYS CONSULTANTS Service Provider France Europe
618 Be One Solutions France Sas Beaurepaire Service Provider France Europe
619 BEARINGPOINT FRANCE SAS Service Provider France Europe
620 BUSINESS & DECISION Service Provider France Europe
621 BUSINESS AT WORK Service Provider France Europe
622 BUSINESS GEOGRAFIC Service Provider France Europe
623 CENSIO Service Provider France Europe
624 CODILOG - ELIANCE Service Provider France Europe
625 CTAC FRANCE Service Provider France Europe
626 DEFIS Service Provider France Europe
627 ENDEXAR Service Provider France Europe
628 FYSBEE PROFESSIONAL SERVICES Service Provider France Europe
629 GFI INFORMATIQUE Service Provider France Europe
630 ILEVEN Service Provider France Europe
631 INNOV BUSINESS & SERVICES Service Provider France Europe
632 INVENTY SAS Service Provider France Europe
633 KARAMBA Service Provider France Europe
68
634 KALYDIA Service Provider France Europe
635 M2I Service Provider France Europe
636 MICROPOLE FRANCE Service Provider France Europe
637 NEXT DECISION Service Provider France Europe
638 NUBBEM CONSULTING S.A.S Service Provider France Europe
639 PLANEUM Service Provider France Europe
640 PRIMEXIS Service Provider France Europe
641 PRIMIS CONSULTING Service Provider France Europe
642 QUICK SOURCE Service Provider France Europe
643 SOPRA STERIA GROUP SA Service Provider France Europe
644 SQLI Service Provider France Europe
645 TALAN SOLUTIONS Service Provider France Europe
646 TEAMSQUARE Service Provider France Europe
647 TJC SA Service Provider France Europe
648 TRIMANE Service Provider France Europe
649 TVH CONSULTING Service Provider France Europe
650 Valtech Solutions, Inc. Service Provider France Europe
651 VASPP Service Provider France Europe
652 VISEA CONSULTING Service Provider France Europe
653 ARROW ECS SAS Service Provider France Europe
ACCELERA TECNOLOGIA MES SOFTWARE,
Service Provider Spain
654 S.L. Europe
Advantic Consultores De Sistemas De Información
655 S.L. Europe
ALTIM TECNOLOGIAS DE LA
656 INFORMACIÓN,S.L. Europe
657 BIRCHMAN CONSULTING S.L. Service Provider Spain Europe
658 Client Solutions Ltd T/A Avnet Client Solutions Service Provider Spain Europe
659 EVERIS SPAIN, S.L.U. Service Provider Spain Europe
660 Hanami8 Apps, S.L. Service Provider Spain Europe
661 IBERMATICA PROVISION DE SERVICIOS SL Service Provider Spain Europe
662 INFORGES, S.L. Service Provider Spain Europe
663 INFORMÁTICA EL CORTE INGLÉS, S.A. Service Provider Spain Europe
INGENIERÍA DE INTEGRACIÓN DE SISTEMAS
664 DE INFORMACIÓN, S.A. Europe
665 SOLUTIONS, CONSULTING & LEARNING S.L. Service Provider Spain Europe
SOTHIS ENTERPRISE RESOURCE PLANNING
666 S.L. Europe
667 3A Formación Y Consultoria Service Provider Spain Europe
668 ABAST SOLUTIONS,S.A. Service Provider Spain Europe
ANALISIS Y PROCESOS DE GESTION
669 INFORMATICA, S.A. Europe
670 ASPA CONSULTORIA Y SISTEMAS, S.L. Service Provider Spain Europe
69
671 Ayesa Advanced Technologies, S.A. Service Provider Spain Europe
672 BABEL Sistemas De Información SL. Service Provider Spain Europe
673 BRÜCKE ASESORES, S.L. Service Provider Spain Europe
674 Clariba Consulting S.L. Service Provider Spain Europe
675 COMMON MANAGEMENT SOLUTIONS, S.L. Service Provider Spain Europe
676 CONVISTA CONSULTING & ADVISORS,S.L.U. Service Provider Spain Europe
677 CUVIV Business Services S.L. Service Provider Spain Europe
678 DCL CONSULTORES Service Provider Spain Europe
679 Denodo Technologies Service Provider Spain Europe
680 ECINSA Service Provider Spain Europe
681 EXPERT ONE, CST Service Provider Spain Europe
682 FIRSAP SISTEMAS, S.L. Service Provider Spain Europe
683 GDG Crypt S.L Service Provider Spain Europe
684 GISA CONSULTORES INFORMATICOS, S.L. Service Provider Spain Europe
685 INTAREX, S.L. Service Provider Spain Europe
686 Integra Software Reseller Service Provider Spain Europe
687 MAC ORGANIZACIÓN S.L. Service Provider Spain Europe
688 MGS SOFT, S.L. Service Provider Spain Europe
689 NEORIS ESPAÑA, S.L. Service Provider Spain Europe
690 NETCHECK, S.A. Service Provider Spain Europe
691 Novigo Service Provider Spain Europe
O&S Consultores Consultores De Organización Y
692 Sistemas Europe
693 OREKA INFORMATION TECHNOLOGIES Service Provider Spain Europe
694 PYMES CONSULTING ARTESAP, S.L. Service Provider Spain Europe
695 SCPTI SL Service Provider Spain Europe
696 SAPAS CONSULTING, S.L. Service Provider Spain Europe
SERVICIOS DE MICROINFORMÁTICA, S.L.
697 SEMIC Europe
698 SISTEC TS Service Provider Spain Europe
699 SNP Schneider-Neureither & Partner AG Service Provider Spain Europe
SOFTWARE I SUPORT INFORMATIC, S.L.
700 Advance Group Europe
701 UST Global España, S.A. Service Provider Spain Europe
702 Thinkwrap Solutions, Inc. Service Provider Spain Europe
703 Tecnisap Service Provider Spain Europe
70
Bibliography
 http://www.guru99.com/what-is-sap-definition-of-sap-erp-software.html
 https://www.tutorialspoint.com/sap/sap_evolution.html
 https://www.smb-gr.com/blogs-sanjeev-aggarwal/sap-anywhere-enabling-smbs-to-market-
sell-and-commerce-with-an-integrated-front-office-solution/
 SAP-ERP Implementation: Change Management Model using Qualitative Approach
 readingcraze.com
 ori.hhs.gov
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 Enterprise Resource Planning: Literature Review Galin Zhelyazkov
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International (EMEA) Market Research and Business Intelligence On SAP Adoption PDF

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INTERNATIONAL (EMEA) MARKET RESEARCH AND

BUSINESS INTELLIGENCE ON SAP ADOPTION

Institute of Public Enterprise

In partial fulfillment of the requirements

POST GRADUATE DIPLOMA IN MANAGEMENT- INTERNATIONAL BUSINESS

‘INTERNATIONAL (EMEA) MARKET RESEARCH AND BUSINESS INTELLIGENCE

Diploma in Management (Institute of Public Enterprise) is my own work based on information

institutions for the award of any degree/diploma.

Chapter No. Title Page No.

II The Design of the Study 19

III The Organization Profile- Infiniti TechLabs 28

IV Analysis of the Data collected 40

V Findings, Suggestions & Conclusion 49

Enterprise Resource Planning (ERP) is a software that is built to organizations belonging to

Business Process Integration (BPI) allows −

 Automation of business processes,

An ERP system typically performs the following functions −

 Supports the integrated business process inside the organization.

 Financial Accounting − Deals with financial transactions and data.

 Sometimes business processes critical to an organization are to be re-engineered to align

SAP - Evolution of SAP

 More than 263,000 customers in 188 countries.

 More than 68,800 employees in more than 130 countries.

 Annual revenue (IFRS) of €1682 billion.

 Financial Accounting (FI)

The types of industries that follow SAP

Industries Line of Business

 Aerospace & Defense  Asset Management

Business Applications Database & Technology

 Business Suite  Application Foundation

 Enterprise Resource Planning  Cloud Computing

 Financial Management  Content and Collaboration

 Human Capital Management  Database

 Procurement  Data Management

 Product Lifecycle Management  Data Warehousing

 Supply Chain Management  Enterprise Information Management

 Sustainability  In-Memory Computing (SAP HANA)

 Applied Analytics  Mobile Apps

SAP Support & Services

 Download SAP software

 SAP Notes (Support Patches & Upgrades)

 Managing remote connections

 Reporting and tracking a support incident, etc.

 Solving small and midsize business needs

 Extending SAP solution with custom apps

 Managing country and language rollouts

 Buying SAP solutions

Infiniti TechLabs as an SAP Partner

The Business Case

Objectives of the Research

Descriptive research can be either quantitative or qualitative. It can involve collections of

Statement of the problem

Meta-synthesis Method for Qualitative Research On ERP- SAP Implementation

Tools for collection of data

Collection of data constitutes the first step in a statistical investigation.

Generally data are of two types-

The internal sources of secondary data are:

 Government censuses, like the population census, agriculture census, etc.

Public Sector Records:

Limitations of the study:

Accurate, up-to-date information obtained by marketing research can be of enormous value to a

 Reliability of the data

 Legal & ethical constraints