Jessica Milazzo

708-990-8381 | jnmilaz@ilstu.edu
EDUCATION

Illinois State University Normal, IL

Bachelor of Science in Business Administration May 2021
JOB EXPERIENCE

American Automobile Association Evergreen, IL

Sales Representative Intern May 2018-August 2018
• Organized member travel, insurance, and car portfolios daily on company database; took on responsibility
for a 150+ customer account documentations within core system.
• Gained strong sales skills by developing lead prospect calling list for new members in the Chicagoland
area, while enhancing cold calling skills to educate customers about AAA’s services.
• Established high sales skills with over 1,000+ customer prospects by attending several promotional
marketing events; strengthened interpersonal and presentation skills.
Tropical Sno Orland Park, IL
Assistant Manager May 2017- August 2017
• Placed into management position to lead store in effective daily business operations; gaining strong
customer service in food/beverage industry and high accounting skills with financial transactions.
• Achieved high team work ethic with 10 employees, resulting in positive growth for company’s revenue
stream.
• Enhanced customer satisfaction by contacting consumers about payments due or changes in account
status.
ORGANIZATIONS

Women in Business Normal, IL

Member August 2018-Present
• Attended various networking events hosted by sponsors to enhance professional and personal
development.
• Participated in workshop seminars that focused on female empowerment in the workplace.
Chi Omega Sorority Normal, IL
Member August 2017- Present
• Organized the 42nd annual March Madness dance competition which helped raise over $50,000 for the
Make-A-Wish foundation.
• Collaborated with other organizations in order to plan fund raising events.
Business Mentor/Mentee Program Normal, IL
Member August 2018-Present
• Advanced communication skills for professional and business growth.
• Interacted with college of business representatives to discuss proper etiquette, interaction, and
networking techniques.

SKILLS/ACTIVITIES

• Microsoft Office and Excel, PowerPoint, Financial Database (AAA).