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Documenti di Cultura
CMTNICHG TNI from UMS Inventory is not the same from the CM-BLEXMGT
SP's TNI
CMNMISUF MTM CATS Add NMI Suffix upon receipt of 30XX CM-TECSUPP
CATS Message
CM-INTRG MTM B2B MDN Interval Data Register Not Found CM-TECSUPP
CM-LMRTO MTM CATS CR NMI Loss - Stop Meter Read Time CM-TECSUPP
Out
AUTO 010
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
CM-ERGSUPP
HLP and WI to be Related to UMS and potenitally a trigger for BILLER CSC-BUSESC
written double billing risk if not rectified CM-ERGSUPP
These would
Estimated be complex
0/month if they
outbound occur,
CRs 10xxWIwins. CM-B2BCATS
pending, up to 2 hours per case has been
allowed for AHT.
WI compelted
This will only
Expecting occur
only 5 or on
lessretro
per win back
month aswhere
we CM-B2BCATS
retailer has objected
anticipating CR and
this scenraio should be rare/if any
investigation/negotiate required.
This will bevery
Expecting
Estimated as alow
result
<5/month. of market
volumes rejecting
but have
Estimated AHT service
allowe
= for CM-B2BCATS
order
ongoignrequests.
2hours/txnreview/discussions to complete to end.
CM-B2BCATS
kate/Carmen to confirm Every service order that returns with field work CM-B2BCATS
if expected volume is incomplete will trigger this todo. This will require
3.5k or 4.2k investigation to why s/o was not complete. i.e.
When s/o response
could not take read.comes with special notes, will CM-B2BCATS
trigger this todo. This analysis based on current
volumes.
Every disconnection on interval customers will
not
alsoplugged in todo, these will not require any
return this CM-B2BCATS
action but to close the ToDo, however larger
volumes based on the general incompeltes.
We don't expect any of these, and Ergon post CM-B2BCATS
cutover
We assumesupport to be and
this ToDo utilised if idenitfied
the AHT should post
go-live
improve over time i.e. after 6 months.
Confirmed not plugged inEstimated
Estimated 4,200/month. anywhereAHTas per
= email B2B - CATS
received
20min/txn from Alvin on 30/09/15.
Nil WI isbe
Will toinvestiagted
manage the as
Case ratherenchancement
a future than the To Doto CM-HARDSHP CM-ERGSUPP
automate and only deal with exceptions.
Nil WI is to manage
Estimated the CaseEstimated
4,290/month. rather than
AHTthe
= To Do CM-HARDSHP
5min/txn
Nil WI is to manage the Case rather than the To Do CM-HARDSHP
Nil WI is to
21/09 manage the Case rather than the To Do
Jason COMPLAINT CM-GENTODO
Dependant on repsonse How is this any different to the generic escalated CM-ESCCMPT
to questions ToDo's for compliants?
MA21/09 - left as I beleive this is the todo that is
Nil MA - 16/09/15
generated when SME closes the todo they were CM-RECEIPT CM-COMCC
All reversal
assigned forpayments fromand
dispute case respective file will
case is linked.
generate a ToDo. Therefore this is manual work
Nil MA
not
21/09-excpetions
16/09/15
Jordan only CM-RECEIPT CM-COMCC
All
Thisreversal
To Do ispayments from
not part of anyrespective file will
To Dos in the
generate
CustomeraService
ToDo. Therefore
Functionalthis is manual
Designs. work
I believe
Nil MA
this -excpetions
not is16/09/15
not goingonlyto be used. CM-RECEIPT CM-COMCC
All reversal payments from respective file will
generate
I don't thinka ToDo. Therefore
this ToDo this is manual
is generated as when work
the
not
ToDoexcpetions
for SME has only
been linked to case and closed,
the case transitions back to last known status
and generates the ToDo type from the specific
algorithm
Nil MA - 16/09/15 CM-RECEIPT CM-COMCC
All reversal payments from respective file will
generate a ToDo. Therefore this is manual work
Nil MA
not -excpetions
16/09/15 only CM-RECEIPT CM-COMCC
All reversal payments from respective file will
generate a ToDo. Therefore this is manual work
Nil MA
not -excpetions
16/09/15 only CM-RECEIPT CM-COMCC
All reversal payments from respective file will
generate a ToDo. Therefore this is manual work
Nil MA
not -excpetions
16/09/15 only CM-RECEIPT CM-COMCC
All reversal payments from respective file will
generate a ToDo. Therefore this is manual work
Nil MA
not -excpetions
16/09/15 only CM-RECEIPT CM-COMCC
All reversal payments from respective file will
generate a ToDo. Therefore this is manual work
Nil MA
not -excpetions
16/09/15 only CM-RECEIPT CM-COMCC
All reversal payments from respective file will
generate a ToDo. Therefore this is manual work
Nil MA
not -excpetions
16/09/15 only CM-RECEIPT CM-COMCC
All reversal payments from respective file will
generate a ToDo. Therefore this is manual work
Nil Email sent to Rahul
not excpetions only on 16/09/15 to raise a defect CM-RECEIPT CM-COMCC
and have description changed to state it is for
Bpoint.
N/A MA 16/09
- 16/09/15 CM-RECEIPT CM-COMCC
This ToDo should
All reversal no longer
payments be triggered
from respective aswill
file it was
the original
generate ToDo type
a ToDo. for allthis
Therefore reversal payments
is manual work
N/A KS
notadvised not only
excpetions much details in system to CM-ERGSUPP
determine cause? Will be monitored post go-live.
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil na CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil email sent tpo jayson on the 12/10 asking about CM-TECSUPP
the 2 todo that were raised in prod and what the
issue/fix is and whether should be tech support
Nil or operations. CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
Nil CM-TECSUPP
90
50
90
90
30
10
20
10
10
Please add the below users and users template to To Do roles in column B (all users under the below user templates must be
ToDo Role To Do Role COMPLAINT & CM_FDBACK
User ABLACKWE
User ACOUNTRY
User AP108
User BHANN
User BROSCOTT
User Template ERGON12
User Template ERGON122
User Template ERGON136
User Template ERGON137
User Template ERGON179
User Template ERGON27
User Template ERGON48
User GMACKIE
COMPLAINT CM_FDBACK User JARICH
User JBURTT
User JL142
User JREIMANN
User JTHOMPSO
User KK086
User LAHILL
User LGARDINE
User LLARKIN
User MQ014
User RPRICE
User SATHOMPS
User SUMOORE
User SWARNE
User ABLACKWE
User ACOUNTRY
User AP108
User BHANN
User BROSCOTT
User Template ERGON12
User Template ERGON122
User Template ERGON136
User Template ERGON137
User Template ERGON179
User Template ERGON27
User Template ERGON48
User GMACKIE
User JARICH
User JBURTT
CM-BRBILL
CM-BRCRED User JL142
CM-BRCSC User JREIMANN
CM-BREACH
CM-BRHSDS
CM-BRMINT
CM-BRMKTG
CM-BRREGC
CM-BRBILL
CM-BRCRED
CM-BRCSC
CM-BREACH User JTHOMPSO
CM-BRHSDS
CM-BRMINT User KK086
CM-BRMKTG User LAHILL
CM-BRREGC User LGARDINE
User LLARKIN
User MQ014
User RPRICE
User SATHOMPS
User SUMOORE
User SWARNE
User Template ERGON59
User Template ERGON141
User Template ERGON108
User MN053
User SC192
User JS259
User KF050
User MM060
CM-ERGSUPP User MANDONOV
CM-GENTODO All users are to be mapped to this To Do role
BILLER To mirror To Do Role CM-BLEXMGT user mapping
ERGON09 BUSINESS SERVICE REPRESENTATIVE TEMPLATE
CSC-BUSESC ERGON30 CUSTOMER SOLUTIONS CENTRE TEAM LEADER TEMPLAT
ERGON53 MANAGER CUSTOMER SOLUTION CENTRES
Residential Credit and Collections To Do Role to be re-instated as is no longer configuerd, users will be confirm
All ToDo Roles All utilised To Do roles are to have the users from Ergon Support mapped to
users under the below user templates must beed mapped to this ToDo roles, regardless if they have been named on this spreadsheet.
M_FDBACK
ANDREW BLACKWELL
AMANDA MABB
AMBER-LEE PERRIN
BRANDON HANN
BROOKE SCOTT
CASE MANAGER TEMPLATE
SENIOR DISPUTE RESOLUTION ADVISOR TEMPLATE
SERVICE QUALITY MANAGER TEMPLATE
SERVICE QUALITY SPECIALIST TEMPLATE
RETAIL CONTINUOUS IMPROVEMENT SPECIALIST TEMPLATE
CUSTOMER FEEDBACK ANALYST TEMPLATE
INVESTIGATION & CONT IMPROVEMENT ANALYST TEMPLATE
GEORGIE MACKIE
JASON RICH
JORDAN BURTT
JENNIFER LOPEZ
JESS REIMANN
JANINE THOMPSON
KATHERINE KRUEGER
LAURA HILL
LINDA GARDINER
LUKE LARKIN
MELLISSA QUINN
ROSEMARIE PRICE
SARAH MCBRYDE
SUZIE MOORE
SAMANTHA TAYLOR
ANDREW BLACKWELL
AMANDA MABB
AMBER-LEE PERRIN
BRANDON HANN
BROOKE SCOTT
CASE MANAGER TEMPLATE
SENIOR DISPUTE RESOLUTION ADVISOR TEMPLATE
SERVICE QUALITY MANAGER TEMPLATE
SERVICE QUALITY SPECIALIST TEMPLATE
RETAIL CONTINUOUS IMPROVEMENT SPECIALIST TEMPLATE
CUSTOMER FEEDBACK ANALYST TEMPLATE
INVESTIGATION & CONT IMPROVEMENT ANALYST TEMPLATE
GEORGIE MACKIE
JASON RICH
JORDAN BURTT
JENNIFER LOPEZ
JESS REIMANN
JANINE THOMPSON
KATHERINE KRUEGER
LAURA HILL
LINDA GARDINER
LUKE LARKIN
MELLISSA QUINN
ROSEMARIE PRICE
SARAH MCBRYDE
SUZIE MOORE
SAMANTHA TAYLOR
MANAGER RETAIL REGULATORY COMPLIANCE
SNR RETAIL REGULATORY COMPLIANCE ANALYST
RETAIL REGULATORY COMPLIANCE ANALYST
Michelle Norris
Stephen Coman
John Sculli
Kelly Fiedler
Mary Martin
MARTIN ANDONOVSKI
o this To Do role
XMGT user mapping
S SERVICE REPRESENTATIVE TEMPLATE
ER SOLUTIONS CENTRE TEAM LEADER TEMPLATE
ER CUSTOMER SOLUTION CENTRES
as is no longer configuerd, users will be confirmed at a later date
have the users from Ergon Support mapped to them
dless if they have been named on this spreadsheet.
Please ensure all users are mapped as per the below matrix and their respective business roles.
C1-RDSER Interval CM- B2B - CATS CM- C1-TDRDS AUTO 010 Interval
Register B2BCATS BLEXMGT Register
Data Set (Billing Data
Exception Exception
Manageme
nt)
Add ToDo Role Biller as non-default todo role to the below 10 todo types.
TD-NOBC
CM-BICPT
C1-CRDBS
CM-NTC
C1-RDSER
CM-1020L
CM-TDPMD
NCFSSPS
TD-BSERR
TD-HILO
Initiated
Manually
To Do Conditions - Triggers and Completion Rules from a WI
Bus Tag Complete SME
(SME Requirements) Case Required
Yes/No
Yes/No
Description: MTM Market Message Rejection Market Yes No Kate Yes
Trigger: Used by the ff BO to signify that Outbound Interaction Watman
Message has been rejected by the Market
CM-SOAllocateNMIAdmin, A2-MDProvideAdmin, A2-
MDVerifyAdmin
A2-NMIDiscoveryRqstAdmin, CM-
OutboundCustCl5055RqstAdmin
A2-NMIStandingDataRqstAdmin, CM-
OutboundCustCl5054RqstAdmin
Description: Interval Register Data Set Exception Billing Yes No Geoff Yes
CM-CWMoveInRetroAdmin-SOBefore,
Trigger: Batch Job C1-TDRDS A2- Williams
CWLongTermRetroAdmin
To perform this to do:
A2-CWMoveInRetroAdmin,
1. Open the To Do CM-CWAlignToMRRetroAdm-
SOAfter
2. Read the message/notes/logs
CM-CWLongTermRetroAdm-SOAfter,
3. Investigate and action as required.CM-
CWLongTermRetroAdm-SOBefore
4. Complete the To Do
CM-CWMoveInRetroAdmin-SOAfter,
5. End Process CM-SOAddsAltsAdmin
TBA TBA HLP and WI to be written Pending email confirmaiton if this is UMS exception as
per email trail with Marlon and Rahul
Default Role Secondary Role Priority
CM-B2BCATS CM-BLEXMGT
CM-ERGSUPP CM-ERGSUPP
B2B - CATS
KANDERSO