Naja Gbala

402 Cougar Village Dr. Apt 2A

Edwardsville, IL 62025
618-381-6351
ngbala@siue.edu
SUMMARY OF SKILLS

 Proficient with Public Speaking and Creative Writing

 Skilled at using ethos, pathos, and logos to connect with each audience.
 Creatively write poetry, spoken words, raps, and songs to positively impact
each audience.
 Skilled at learning, teaching, and choreographing dances.
 Greatly understand and incorporate, speaker and audience connection
 Professional Interpersonal communication skills gained from customer
service and volunteer work.
 Display ability to learn new programs in minimal time
 Possess the innate ability to proofread and type efficiently

WORK EXPERIENCE

Goshen Showcase Talent, SIU-Edwardsville, Edwardsville, IL April 2018-present

 Performed a variety of original songs, poems, raps, and keyboard instrumentals for two
consecutive hours on SIU-Edwardsville Campus.
 Professional introduce my stage information and maintain an interaction with the crowd
throughout each piece.
 Responsible for playing the keyboard while singing and rapping to entertain the crowd.
 Maintained a positive/appropriate themes and topics while performing.

Student Supervisor, Union Station, Edwardsville, IL, August 2017-January 2018

 Assist customers with payment arrangements to keep accounts from further collection efforts.
 Negotiate calculations for past due balances.
 Handle high volume of outbound and inbound calls assisting customers.
 Manage a daily caseload to establish contact and pursue collection of consumers debt.
 Ensured collection procedures were done according to policy and compliant with regulations
 Train new student employers how to count a bank properly, open the store, and close the store.

Clerical Worker, Student Opportunity for Academic Results (SOAR), Edwardsville, IL March2016-
August 2017
 Booking appointments for students and their advisor.
 Maintain professional and technological knowledge of cutting edge technology and excel.
 Inform incoming freshmen students about options on campus. Such as available tutors, writing
centers, and guidance counselors.
 Entered data into multiple excel software to create calendars and update information.
 Answered calls, filed paperwork, and communicated with advisors about updated information.

Crew Trainer, Center Grove Edwardsville IL, McDonald’s May 2018 - Feburary 2019
Naja Gbala

 Assist customers with customer service skills.

 Multi-tasks: Taking customers’ orders Cashier, Grill team assistant.
 Relocate to other McDonald’s to help with table, drive thru, and Front line for service.
 Work with others and teach new employees how to work at different stations in the store.
VOLUNTEER EXPERIENCE

Songwriter/Music Producer 06/14 – 08/17 Bethel Community Facility, Chicago Heights IL, 60411

 Met the requirements of creating inspirational lyrics for the summer Performing Arts Camp in
2014, 2015, 2016, and 2017.
 Produced music for the original songs, meeting the theme motivation.

 Worked with a team of Professionals in filming, recording, and styling, a camp movie.

Activity Counselor 06/14 – 08/14 Apple Wood Nursing Center, Matteson IL, 60443

 Assisted in Apple Wood Nursing Center’s Bake Sale

 Catered to the residents by delivering lunch and/or dinner to their room.

 Entertained residents as well as employees/employers by singing, dancing, and reciting poetry.

Veterinarian Preparatory Experience 06/14 – 08/14 Paws Critter Crossing, Chicago Heights IL,
60411

 Took on medical achievements concerning medicating deer’s, raccoons, rabbits, etc.

 Provided general animal care-taking needs, such as feeding, bathing, and sanitizing.

 Committed to positive work ethics with Veterinarians and Veterinarian Assistants revolving
around animal assistance.

SKILLS/Awards

 Singer, Songwriter, Poet, Spoken Word Artist, Pianist, and Choreographer/Dancer.

 Performs and Creates songs for specific events: birthdays, weddings, funerals.
 Performed/Competed in the Miss Annie Neville Pageant 2018 and was crowned Miss Annie
Neville of the Central Region for Sigma Gamma Rho Sorority INC.
 Awarded National Pan-Hellenic Council’s Neophyte of the Year 2017-2018.
 Awarded National Pan-Hellenic Council’s Council Member of the Year 2017-2018.

EDUCATION
 Naja Gbala
402 Cougar Village Dr. Apt 2A
Edwardsville, IL 62025
618-381-6351
ngbala@siue.edu
 Major in Public Relations and a Minor in Creative Writing - Graduation date: 05/2020
Southern Illinois University of Edwardsville, Edwardsville IL, 62025
 General Education High School Diploma - Graduated: 05/2015 Rich South High School,
Richton Park, 60471

REFERENCES

 Dr. Patricia Walker: 5 years 1(708)895-9291

 Kamariah Lewis: 2 years 1(708)582-1446
 Regine Key: 2 years 1(314)-299-0056