Chapter12 Qualification and Training

CHAPTER: 12
FLIGHT DISPATCH MANUAL PAGE: 1

ISSUE:1
QUALIFICATION AND TRAINING REVISION: ORIGINAL
DATE: TBA
Table of Contents
Table of Contents .........................................................................................................................................1
CHAPTER 12.- QUALIFICATION AND TRAINING..........................................................................................3
12.1 Employment Requirements ..................................................................................................................3
12.1.1 Assistant Dispatcher ..........................................................................................................................3
12.1.2 License Dispatcher ............................................................................................................................3
12.1.3 Skill Requirements.............................................................................................................................3
12.2 Qualifications ........................................................................................................................................3
12.2.1 Training Categories ...........................................................................................................................3
12.2.1.1 Required Training Hours ................................................................................................................4
12.2.1.2 Instructor Requirements .................................................................................................................4
12.2.1.3 Facilities for Training ......................................................................................................................4
12.2.2 Training Curriculums .........................................................................................................................4
12.2.3 Training Program Review ................................................................................................................12
12.3 Assistant Dispatcher Training Program ..............................................................................................12
12.3.1 Practical Training .............................................................................................................................12
12.3.2 Promotion Training ..........................................................................................................................12
12.3.3 Practical Training Program ..............................................................................................................12
12.3.3.1 Course Index ................................................................................................................................12
12.3.3.2 Duration ........................................................................................................................................12
12.3.3.3 Aircraft Knowledge Training Elements .........................................................................................13
12.3.3.4 Air Routes and Airports Training Elements ..................................................................................13
12.3.3.5 Airman's Information Training Elements ......................................................................................13
12.3.3.6 Dispatch and Operations Control Training Elements ...................................................................13
12.3.3.7 Emergency Procedure Training Elements ...................................................................................14
12.3.3.8 Dispatch Exercises .......................................................................................................................14
12.3.4 Promotion Training Program ...........................................................................................................14
12.3.4.1 Course Index ................................................................................................................................14

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12.3.4.2 Duration ....................................................................................................................................... 14
12.3.4.3 Dispatcher Trainee On-job Training Elements ............................................................................ 14
12.3.5 Performance Evaluation ................................................................................................................. 15
12.4 Recurrent Training (PDT) .................................................................................................................. 15
12.4.1 Organization and Supervision ........................................................................................................ 15
12.4.2 Duration .......................................................................................................................................... 15
12.4.3 Recurrent Training Elements .......................................................................................................... 15
12.5 Qualification Flight (QF) ..................................................................................................................... 15
12.5.1 Qualification Flight Training Elements ............................................................................................ 16
12.6 Examination/Testing/Checking .......................................................................................................... 16
12.6.1 Standard of Accomplishment .......................................................................................................... 16
12.6.2 Action in The Event of Failure ........................................................................................................ 17
12.6.3 Annual Competence Evaluation ..................................................................................................... 17
12.7 Discontinued Training ........................................................................................................................ 17
12.8 Re-Qualify after Absence................................................................................................................... 17
12.9 Training Records ............................................................................................................................... 17

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CHAPTER 12.- QUALIFICATION AND TRAINING

12.1 Employment Requirements
12.1.1 Assistant Dispatcher

The minimum requirements for employment as Assistance Dispatcher are as follows:
a) At least 21 years of age,
b) Possess a Certificate of Flight Operations Officers or graduated bachelor degree in the field of
aviation management, or have an experience in aviation field
12.1.2 License Dispatcher

An applicant shall:
a) At least 21 years of age,
b) Be able to read, speak and understand the English language and have passed TOEIC test score
of 500 or above, and
c) Possess a Flight Dispatcher License issued by the CAAT.
12.1.3 Skill Requirements

Assistant Dispatchers and License Dispatchers shall demonstrate proficient skills in:
a) With respect to company aircraft:
• Weight and balance limitations;
• Performance operating limitations;
• using cruise control charts;
• Fuel and oil capacities and rates of consumption; and
• Using the Operations Manual;
b) On the characteristics of air routes and airports with particular reference to:
• Landing areas;
• Lighting facilities; and
• Approach and landing facilities and procedures;
c) On applying available weather forecasts and reports to determine whether a flight can be
made safely;
d) On using the Jeppesen Manual and NavTech Flight Planning Program;
e) On dispatching and assisting a flight under adverse weather conditions;
f) On emergency procedures.
12.2 Qualifications
12.2.1 Training Categories

The Assistant Dispatcher or License Dispatcher Training Program shall be separated into 5 categories as
listed below:
1. "Newly hired training" means the training program for the Assistant Dispatcher or License
Dispatcher newly employed by the AOC holder.
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2. “Conversion/Transition training" means the train program for the License Dispatcher
converting the operational type rating from one to another such as conversion from Hawker
850XP.
3. "Difference training" means the training program for the License Dispatcher to covert the
operational type rating from one to another common type rating but different in some
configurations such as conversion from Hawker 850XP.
4. "Recurrent training" means the training program for the Assistant Dispatcher or License
Dispatcher performing recurrent training to maintain proficiency at least once a year which
included performing dispatch duties in the cockpit under supervision at least one flight.
5. "Requalification training" means the training program for the Assistant Dispatcher or
License Dispatcher absented form dispatch duties for the AOC holder more than one year.
12.2.1.1 Required Training Hours
Newly Conversio
Recurre
Hired n/ Difference Requalificatio
nt
Ground Training Initial Transition Training n Training
Training
Training Training (hrs) (hrs)
(hrs)
(hrs) (hrs)
Aircraft Systems 8 1 1 3 3
General Subjects 24 6 6 24 24
Aircraft systems
8 1 1 2 4
integration training
12.2.1.2 Instructor Requirements

The minimum requirements for Dispatcher Instructor are as follows:
• Be at least 25 years of age, and
• Possess a Flight Dispatcher License issued by the CAAT, and
• Have experience in Flight Dispatch Service in supervisory role (duty officer, supervisor or
manager) with the Company for at least 3 years; OR
• Possess a Ground Instructor License for Flight Dispatch Service issued by CAAT.
12.2.1.3 Facilities for Training

The facility used for the theoretical training shall have the following equipment which is White board,
Lesson plan, Computer software program, Projector, Audiovisual presentations, Aircraft operating
manual, Operations Manual, and Handouts. In addition, the maximum number of trainees shall not be
more than 15 people.
12.2.2 Training Curriculums

An Assistant Dispatcher or a License Dispatcher shall have undertaken, as applicable, the following
minimum hours of initial or recurrent training on the elements stipulated in Table 12-1, before being
assigned dispatch duties without supervision.
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Table 12-1 Dispatcher Knowledge Training Program Elements
Conversion/
Initial Recurrent Transition/ Requalification
Training Elements
(Hours) (Hours) Difference (Hours)
(Hours)
1. Civil Air Law and Regulations 4 2 - 2
1-1 Certification of operators
1-2 The convention on International
Civil Aviation (The Chicago
Convention)
1-3 International air transport issues
addressed by the Chicago
Convention
1-4 The International Civil Aviation
Organization
1-5 Responsibility for aircraft
airworthiness.
1-6 Regulatory provision of the flight
manual.
1-7 The aircraft minimum equipment
list(MEL)
1-8 The Operations manual and its
use Rules of the air
2. Aviation Indoctrination 4 1 - 1
2-1 Regulatory.
2-2 Aviation terminology and terms of
reference.
2-3 Theory of flight and flight
operations.
2-4 Aircraft propulsion systems.
2-5 Aircraft systems.
3. Aircraft mass(weight) and 4 2 1 2
performance (For each aircraft type)
3-1 Basic principles for flight safety.
3-2 Basic mass (weight) and speed
limitation.
3-3 Take-off runway requirements.
3-4 Climb performance requirements.
3-5 Landing runway requirements.
3-6 Buffet boundary speed limitations.
3-7 Performance calculation in
abnormal situation including manual
usage such as MEL, CDL and special
operational operation.
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Conversion/
Recurre
Initial Transition/ Requalificatio
Training Elements nt
(Hours) Difference n (Hours)
(Hours)
(Hours)
4. Navigation, special navigation 1.5 0.5 0.5 0.5
4-1 Position and distance; time.
4-2 True, magnetic and compass
direction;
4-3 gyro handing reference and grid
direction;
4-4 Introduction to chart projection;
(a) the Mercator projection;
(b) great circles on Mercator chart;
(c) other cylindrical projections;
(d) Lambert conformal conic
projections;
(e) the polar stereographic
4-5 ICAO chart requirements.
4-6 Charts used by a typical operator.
4-7 Measurement of airspeed; track
and ground speed.
4-8 Use of slide-rules, computers and
scientific calculators.
4-9 Measurement of aircraft altitude.
4-10 Point of no return; critical point;
4-11 Introduction to radio navigation;
ground-based radar and direction-
finding
stations;
relative bearings; VOR/DME-type radio
navigation; instrument landing systems.
4-12 ICAO CNS/ATM systems (an
overview)
4-13 Navigation procedures.
(for each aircraft type)
5. Air Traffic Management 2 0.5 - 0.5
5-1 Introduction to air traffic
management.
5-2 Controlled airspace.
5-3 Flight rules
5-4 ATC clearance; ATC requirement for
flight plane; aircraft reports.
5-5 Flight information service.
5-6 Alerting service and search and
rescue.
5-7 Communications service (mobile,
fixed).
5-8 Aeronautical information service
(AIS)
5-9 Aeronautical and airport service.
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Conversion/
Recurre
Initial Transition/ Requalification
(Hours) Difference (Hours)
(Hours)
(Hours)
6. Meteorology 4 2 - 2
6-1 Atmosphere; atmospheric
Temperature and humidity.
6-2 Atmosphere pressure;
pressure -wind relationships.
6-3 Winds near the Earth’ surface
6-4 Vertical motion in the atmosphere;
Formation of clouds and
precipitation.
6-5 Thunderstorms; aircraft icing
6-6 Visibility and RVR; volcanic ash.
6-7 Surface observation; upper-air
observation; station model.
6-8 Air masses fronts; frontal
Depressions; other types of
Pressure systems.
6-9 Weather at front and other parts
of the frontal depression; other types
of pressure systems.
6-10 General climatology; weather in
the tropics and seasonal
meteorological conditions and
hazards
6-11 Aeronautical meteorological
reports; analysis of surface and
upper-air charts.
6-12 Prognostic charts aeronautical
Forecasts.
6-13 Meteorological service for
international air navigation and
source of meteorological information.
6-14 Field trip to local meteorological
office.
7. Mass(weight) and balance control 2 0.5 1 0.5
(For each aircraft type)
7-1 Introduction to mass and balance
7-2 Load Planning
7-3 Calculation of payload and load
sheet preparation.
7-4 Aircraft balance and longitudinal
stability.
7-5 Moments and balance.
7-6 The structural aspects of aircraft
loading
7-7 Dangerous goods and other
special cargo.
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Conversion/
Recurre
Initial Transition/ Requalificatio
(Hours) Difference n (Hours)
(Hours)
(Hours)
7-8 Issuing loading
8. Flight monitoring 1 0.5 - 0.5
8-1 Position of aircraft
8-2 Effects of ATC reroutes
8-3 Flight requirement failures.
8-4 En-route weather changes.
8-5 Emergency situations.
8-6 Flight monitoring resources
8-7 Position reports
8-8 Ground resource availability
9. Flight Planning 8 2 - 4
9-1 Introduction to flight planning.
9-2 Turbo-jet aircraft cruise control
methods
9-3 Flight planning charts and tables
for turbine-engined aircraft.
9-4Calculation of flight time and
minimum fuel for turbine-engined
aircraft.
9-5 Route selection
9-6 Flight planning situations
9-7 Reclearance
9-8 The flight phases
9-9 Document to be carried on flight
9-10 Flight planning exercises for
each aircraft type
9-11 Dispatch release preparation.
9-12 Crew briefings.
9-13 Extended Diversion time
operation (EDTO).
9-14 Computer Flight Plan Program
Using Navitech Flight Planning
System
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Conversion/
Training Elements
(Hours) (Hours) Difference (Hours)
(Hours)
11. Communication – Radio 2 0.5 0.5 0.5

11-1 International aeronautical
Telecommunications service.
11-2 Elementary radio theory
11-3 Aeronautical fixed service
11-4 Aeronautical mobile service.
11-5 Radio navigation service.
11-6 Automated aeronautical
service.
11-7 Effects of meteorological
conditions on radio reception.
12. Aircraft Systems (For each aircraft 8 6 4 8

type)
12-1 Aircraft general
12-2 Powerplant system
12-3 Electrical system.
12-4 Hydraulic system.
12-5 Fuel system.
12-6 Pneumatic system.
12-7 Air conditioning and
Pressurization
12-8 Flight control
12-9 Landing gear and brake
System
12-10 Ice and rain protection.
12-11 Equipment and furnishing.
12-12 Navigation equipment
including peculiarities and
limitations of that equipment.
12-13 Auto flight system
12-14 Flight Instrument
12-15 Radio and communication
Equipment
12-16 Warning system
12-17 Fire protection system
12-18 Oxygen system
12-19 Lighting system
12-20 Emergency equipment
12-21 Auxiliary power unit (APU)
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Conversion/
Training Elements (Hours) (Hours) Difference (Hours)
(Hours)
13. Human factor and crew resource 6 6 - 6
management
13-1 The meaning of Human Factors
13-2 Dispatch resource management
(DRM)
13-3 Awareness
13-4 Practice and feedback
13-5 Reinforcement
13-6 Safety Management
14. Security (emergency and abnormal 4 4 - 4

situations)
14-1 Familiarity
14-2 Security measures taken by
airlines
14-3 Procedures for handling
threats, bomb scares, etc.
14-4 Emergency due to
dangerous goods
14-5 Hijacking
14-6 Emergency procedures
14-7 Personal security for
The FOO/FD
15. Transport of dangerous goods by 6 6 - 6
Air Refer to OM-D,5.2.18
16. Operation Procedure and 4 2 - 6
Dispatch Procedure
16-1 Duties/Responsibilities specific
In DM/OM
16-2 Contents of Operation
manuals(OM-A)
16-3 Contents of Dispatch manuals
(DM)
16-4 Fuel supply (aircraft and fuel
type requirement)
16-5 Special airports
16-6 De-/Anti-Icing procedures.
16-7 Emergency and abnormal
procedure.
16-8 Operation procedure for carriage
of Cargo
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Conversion/
Training Elements (Hours) (Hours) Difference (Hours)
(Hours)
17. Safety Management systems 8 4 - 4
17-1 Basic principle of safety
management Process
17-2 SMS fundamentals including
definition of Hazard likelihood,
severity and risks.
17-3 Safety policy and objectives, and
non-Punitive reporting policy.
17-4 Safety performance indicators
and Targets.
17-5 Company safety reporting and
feedback Systems
17-6 Employee duty to report errors,
Occurrences and hazards.
17-7 Benefits of reporting
17-8 Emergency response procedure
(a)Emergency handling process.
(b)Action taken to aid flight crew.
(c)AOC holder and State
notification.
(d)Employee response in case of
injury or Damage.
18. MEL/CDL training 1 0.5 - 0.5
18-1 Purpose and use of MEL.
18-2 MEL procedures.
18-3 Elementary maintenance
procedures.
18-4 Pilot-in-Command(PIC)
responsibility
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12.2.3 Training Program Review

It is the responsibility of Manager, Flight Operations, in consultation with Director Flight Operations and
Fleet Chief Pilots, to review training program elements, syllabus and teaching material, annually, to
ensure training provided:
• Complies with regulatory and Company requirements in effect,
• Remains effective in assuring competence and proficiency, and
• Addresses non-conformances identified during internal and/or external audits.
12.3 Assistant Dispatcher Training Program
12.3.1 Practical Training

The purpose of the training program is to provide practical training to Assistant Dispatchers who have
passed the appropriate aircraft dispatcher written test, to prepare them for the ICAO/CAAT Flight
Operations Officer Test.
Note: The trainee shall have successfully completed the Company initial training before enrollment in
the practical training program.
The practical training builds up the working experience on knowledge and skill required before the
issuance of an aircraft dispatcher license.
12.3.2 Promotion Training

The training will be performed after the Assistant Dispatcher has successfully received the ICAO/CAAT
aircraft dispatcher certificate. The promotion training is to be provided for 60 days as Dispatcher Trainee
followed by performance evaluation before being promoted to License Dispatcher.
12.3.3 Practical Training Program
12.3.3.1 Course Index

• Aircraft knowledge
• Air routes and airports
• Airman's Information
• Dispatch and operations control
• Emergency procedures
• Dispatch exercise
12.3.3.2 Duration
90 days
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12.3.3.3 Aircraft Knowledge Training Elements

Objectives: To provide the knowledge of the applicable aircraft flight instrument, navigation instrument, aircraft
system, emergency operating procedures regarding to aircraft systems, minimum equipment list, operations
specifications and aircraft performance and limitations.
Curriculum:
• Aircraft technical, including navigation, communication and emergency equipment installed,
• General aircraft characteristics and limitations, Performance and flight planning,
• Weight and balance, Aircraft system overview,
• The use of Aircraft Operating Manual, MEL and Operations
• Specification, and
• The effects of exceeding any performance limitation.
12.3.3.4 Air Routes and Airports Training Elements

Objectives: To provide the knowledge of using appropriate en route chart, aerodrome chart and airport facility
chart.
Curriculum:
• Routing
• Use and interpretation of:
- SID, En-route Chart, STAR's and Standard Instrument Approach chart, and
- Use of Airport Facility chart at a specified airport.
12.3.3.5 Airman's Information Training Elements

Objectives: To ensure the participant has a working knowledge of using the Jeppesen Manual and NavTech
Flight Planning Program; and is able to discuss and refer to appropriate topics.
Curriculum:
• Navigation aids,
• Airspace,
• Air Traffic Control,
• Airport operations,
• Air Traffic Control clearance,
• Preflight,
• Departure/En Route and arrival procedures.
12.3.3.6 Dispatch and Operations Control Training Elements

Objectives: To assure the participant has knowledge of Company procedures and regulations pertaining to
the dispatch and operational control of a flight.
Curriculum:
• Dispatcher area, routes and main terminals,
• Approved instrument approach procedures,
• Takeoff and landing minima,
• The difference in decision height as it relates to CAT I/II/III,
• Use of Minimum Equipment List (MEL),
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• Re-Dispatch procedure
• Dispatcher/ pilot responsibilities.
12.3.3.7 Emergency Procedure Training Elements

Objectives: To ensure the participant has knowledge of company procedures regarding emergency situations.
Curriculum:
• Use of air-ground radio,
• Responsibility for declaring an emergency,
• Collection and dissemination of information on overdue or missing aircraft,
• Means of declaring an emergency,
• Reporting of an emergency,
• Joint CRM training with flight crew.
12.3.3.8 Dispatch Exercises

Objectives: To provide the knowledge of preparing a flight plan, load manifest and dispatch release for a flight
between designated point and the knowledge of aviation weather information by obtaining, reading and analyzing
in accordance with regulatory requirements and company procedures.
Curriculum:
• Flight planning procedures (manual), Preparation and filing of flight plan,
• Weather reports; Forecast, SIG MET's and AIRMET's Surface analysis,
• Significant weather and constant pressure prognostics,
• Wind and temperatures aloft, Freezing level charts,
• Severe weather outlook,
• ATIS reports, NOTAM's/NOTAM system, ASHTAM.
12.3.4 Promotion Training Program
12.3.4.1 Course Index

• Dispatcher Trainee on job training
• Performance evaluation
12.3.4.2 Duration
60 days
12.3.4.3 Dispatcher Trainee On-job Training Elements

Objectives: To enable the participants, upon successful completion of the course, to effectively and confidently
perform their duties and responsibilities.
Curriculum: Perform duty on actual flights as a dispatcher trainee under the supervision of experienced, License
Dispatchers on the following topics:
• Company Flight Planning;
• Preparation for pre-flight planning;
• Perform pre-flight briefing;
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• Post flight activities;

• Record keeping
12.3.5 Performance Evaluation

At the completion of the training program, prior to being assigned duties without supervision, the Dispatch Trainee
will be evaluated by the Manager, Flight Operations to ensure the participant is able to perform his/her duties and
responsibilities with regard to Company requirements.
If, in the judgment of the evaluator, the applicant does not meet the standards of performance of any task
performed, re-evaluation shall be made after 3 months including those previously passed.
12.4 Recurrent Training (PDT)

The recurrent training is required once every 12 months for all License Dispatchers according to ICAO Annex 6
and CAAT requirements. The purpose is to maintain Assistant and License Dispatcher's proficiency in the
theoretical and practical subjects pertaining to their duties and also intended to review exceptional flight planning
procedures. This training program shall be reviewed annually for relevancy, adequacy and effectiveness, and
updated as necessary, by Manager, Flight Operations or his designee.
12.4.1 Organization and Supervision

The PDT shall be organized by Flight Dispatch Supervisor or his designee and take place at least once every 12
months. The Assistant or License Dispatcher shall be notified in advance and necessary study material and
special directives (if any) shall be supplied as early as possible prior to the PDT.
12.4.2 Duration
5 days
12.4.3 Recurrent Training Elements

Course Index: Period Dispatcher refresher training, Joint CRM training with flight crew, Qualification flight
Objectives: To maintain the proficiency of a Flight Dispatch staff in the theoretical and practical subject
pertaining to their duties.
Curriculum:
• Refresher training elements (see Table 12-1),
• Participate in joint training with flight crew and cabin crew on CRM and emergency procedure instructions,
and Participate as an observer of a flight in line operation.
12.5 Qualification Flight (QF)

The purpose is to satisfy ICAO and CAAT requirements that a flight dispatcher shall not be assigned duties unless
he has, within the preceding 12 month period, made a one way Qualification Flight (QF) on the flight deck,
including observing landings at as many airports as practicable. The accomplishment of QF shall be documented
on the Qualification Flight Record (Form FO-TR-042).
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The CAAT further requires the following minimum number of qualification flight(s) for each category of training:
New-hire
Conversion/ Difference Recurrent Requalification
initial
Transition training training training training
training
Number
2* 1 0 1 1
of QF
* On different routing
12.5.1 Qualification Flight Training Elements

Pre-flight preparations
The Dispatcher shall:
• Attend crew briefing by captain;
• Observe flight crew aircraft walk-around inspection;
• Observe aircraft fueling.
Flight Observation
• Compare actual weather versus forecast;
• Monitor aircraft performance and fuel burn;
• Follow progress on air route;
• Observe ATC communication;
• Evaluate take-off and destination alternates.
Post-flight
• Attend crew debriefing;
• Observe Aircraft Logbook handling.
12.6 Examination/Testing/Checking
Examining knowledge and testing skills are an integral part of the training process to ensure that trainees are
competent to perform the duties and functions to be assigned. Examinations should always be prepared with the
sole purpose of measuring whether or not the trainees have acquired the required knowledge and skills.
Trainees must always be informed on how they are going to be evaluated or tested, so they can orient their
efforts. The information must include the mode of test, the performance expected, the standards to be met and the
consequences of inadequate performance. It is recommended that trainees be informed of the result of their
evaluation, and instructors offer explanation of improper responses.
In selecting the type of test to be given, the general rules are:
• Theoretical knowledge is best tested by oral or written tests such as multiple choices, true/false, matching,
fill in the blank, or essay.
• Skills are best tested by performance tests, having the trainee perform the task under real or simulated
conditions.
• Attitudes are tested by observations of performance or by means of questionnaires.
12.6.1 Standard of Accomplishment

Each trainee must display the required level of proficiency and knowledge by completing each test with a
minimum score of 80%.
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12.6.2 Action in The Event of Failure

If a trainee fails to reach the required level of proficiency, he/she is entitled to only one re-test after 5 days has
elapsed but not later than 10 days of the initial test. Prior to re- test, all incorrect test answers and unsatisfactory
performance will be reviewed with the trainee to ensure proper understanding of required knowledge and skills.
Each trainee must display the required level of proficiency and knowledge by completing each re-test with a
minimum score of 90%.
12.6.3 Annual Competence Evaluation

Upon completion of the annual recurrent training, each License Dispatcher will be subject to on-job competence
evaluation by the Dispatch Supervisor who must be currently licensed and qualified, by assessing work being
performed. The Dispatch Supervisor shall document the results of the evaluation on the Annual Competence
Evaluation Record (Form FO-FD-004} and retain such record in the person's Flight Dispatch Department
personnel file.
12.7 Discontinued Training

If the trainee does not perform the observation flight within 3 months after passing the theoretical training, the
Assistant Dispatcher or License Dispatcher shall receive the full theoretical training course again.
If the trainee does not function as an Assistant Dispatcher or License Dispatcher within 6 months after observation
flight. The Assistant Dispatcher or License Dispatcher shall receive the full course of recurrent training including
theoretical training and observation flight.
During the theoretical training or observation flight, if the AOC holder is unable to provide the training due to any
reason which leads to temporarily suspension of the course for the Assistant Dispatcher or License Dispatcher,
the AOC holder shall immediately inform the Thai CAAT and resume the suspended training within 30 days after
resolving the issue. Otherwise, the suspended theoretical training and observation flight must be started over.
12.8 Re-Qualify after Absence

After 12 months of consecutive absence from functioning as License Dispatcher, he/she shall:
• Undertake re-qualification training elements specified in Table 12-1,
• Participate in joint training with flight crew and cabin crew on emergency procedure instructions, and
• Serve for not less than 30 days in dispatching of aircraft under the supervision of a License Dispatcher.
12.9 Training Records

All training records indicating when training was undertaken shall be kept in Flight Dispatch Department personnel
file for two additional years after a staff has discontinued his/her employment with the company.
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Annex 1 to Chapter 12 - Sample Annual Competence Evaluation Record Form [FO-FD-004]

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Sample Flight Dispatch Training Record Form [FO-TR-042]

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Sample Dispatch Proficiency Evaluation Record Form [FO-FD-005]

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CHAPTER: 12

FLIGHT DISPATCH MANUAL PAGE: 1

CHAPTER 12.- QUALIFICATION AND TRAINING..........................................................................................3

12.1 Employment Requirements ..................................................................................................................3

12.1.1 Assistant Dispatcher ..........................................................................................................................3

12.1.2 License Dispatcher ............................................................................................................................3

12.1.3 Skill Requirements.............................................................................................................................3

12.2 Qualifications ........................................................................................................................................3

12.2.1 Training Categories ...........................................................................................................................3

12.2.1.1 Required Training Hours ................................................................................................................4

12.2.1.2 Instructor Requirements .................................................................................................................4

12.2.1.3 Facilities for Training ......................................................................................................................4

12.2.2 Training Curriculums .........................................................................................................................4

12.2.3 Training Program Review ................................................................................................................12

12.3 Assistant Dispatcher Training Program ..............................................................................................12

12.3.1 Practical Training .............................................................................................................................12

12.3.2 Promotion Training ..........................................................................................................................12

12.3.3 Practical Training Program ..............................................................................................................12

12.3.3.1 Course Index ................................................................................................................................12

12.3.3.2 Duration ........................................................................................................................................12

12.3.3.3 Aircraft Knowledge Training Elements .........................................................................................13

12.3.3.4 Air Routes and Airports Training Elements ..................................................................................13

12.3.3.5 Airman's Information Training Elements ......................................................................................13

12.3.3.6 Dispatch and Operations Control Training Elements ...................................................................13

12.3.3.7 Emergency Procedure Training Elements ...................................................................................14

12.3.3.8 Dispatch Exercises .......................................................................................................................14

12.3.4 Promotion Training Program ...........................................................................................................14

12.3.4.1 Course Index ................................................................................................................................14

12.3.4.2 Duration ....................................................................................................................................... 14

12.3.4.3 Dispatcher Trainee On-job Training Elements ............................................................................ 14

12.3.5 Performance Evaluation ................................................................................................................. 15

12.4 Recurrent Training (PDT) .................................................................................................................. 15

12.4.1 Organization and Supervision ........................................................................................................ 15

12.4.2 Duration .......................................................................................................................................... 15

12.4.3 Recurrent Training Elements .......................................................................................................... 15

12.5 Qualification Flight (QF) ..................................................................................................................... 15

12.5.1 Qualification Flight Training Elements ............................................................................................ 16

12.6 Examination/Testing/Checking .......................................................................................................... 16

12.6.1 Standard of Accomplishment .......................................................................................................... 16

12.6.2 Action in The Event of Failure ........................................................................................................ 17

12.6.3 Annual Competence Evaluation ..................................................................................................... 17

12.7 Discontinued Training ........................................................................................................................ 17

12.8 Re-Qualify after Absence................................................................................................................... 17

12.9 Training Records ............................................................................................................................... 17

CHAPTER 12.- QUALIFICATION AND TRAINING

12.1.1 Assistant Dispatcher

12.1.2 License Dispatcher

12.1.3 Skill Requirements

12.2.1 Training Categories

12.2.1.1 Required Training Hours

12.2.1.2 Instructor Requirements

12.2.1.3 Facilities for Training

12.2.2 Training Curriculums

Table 12-1 Dispatcher Knowledge Training Program Elements

11. Communication – Radio 2 0.5 0.5 0.5

12. Aircraft Systems (For each aircraft 8 6 4 8

14. Security (emergency and abnormal 4 4 - 4

12.2.3 Training Program Review

12.3 Assistant Dispatcher Training Program

12.3.1 Practical Training

12.3.2 Promotion Training

12.3.3 Practical Training Program

12.3.3.1 Course Index

12.3.3.3 Aircraft Knowledge Training Elements