Lam Bing Xiang.

Content Review Analyst | Digital Marketing Specialist

Subang Perdana Goodyear court 10,Subang jaya, Selangor| maxlam1992@hotmail.com | 0183606656, 01163159005

PROFILE

Content Review Analyst with 2 years of experience in Machine Learning, Data Visualization, SEO, and 2 years
in Interior Design. Worked in fortune 500 companies. Successfully completed 5 projects.

Core competencies include: Search engine optimization, Machine learning, Data Visualization, SQL,
Customer Relationship Management (CRM), AdWords, Marketing campaigns, Service Level Agreements
(SLA), Enterprise Resource Planning (ERP), Project Management, Data Analysis, HTML, Escalation Handling
& Crisis Response, Requirements Gathering.

EXPERIENCE
Manpower Business Solution Sdn Bhd (Accenture-Google project) KL
Role: Content Review Analyst
Aug 2017 – Present

 Identify behavioral trends and write automated rules to flag malicious software on the internet.
 Incubate Google Play workflows and develop policy and forward to Mountain View team.
  Protected 15 million users from mobile unwanted software on Google Play.
 Created Business Report presentations which were presented to stakeholders to show
team accomplishments.
  Create PowerPoint presentations for mobile unwanted software to meet the workflow standards.
 Implement dashboards through google platform service on Adword and SEO to facilitate transparency on
team performance and improve detection of error trends.
  Successfully trained 5 employees in 2 teams.
 Conduct shadowing sessions for Google engineers, providing with key insights related on tools in our
workflow to improve productivity.
  Developed process flow diagrams using slide to help visualize workflows.
 Provided feedback on policies for Search and platform to improve flagging and classification of search
result. Enforce on domain or URL that violated google policies.

Hoss Marketing Sdn Bhd, Sungai Buloh, KL

Role: Admin Assistant
June 2016 – Aug 2017
Building material company specializing in the integrating on vinyl, laminate flooring and high-pressure laminate
for project, resident and commercial.

  Using Autodesk CAD to create floor plan for client.

 Raising invoices, serve existing and new customers over the phone or in showroom, reconciling
accounts and assisting with shipping.
 Update all purchase order from customer by fax or e-mail.
 Calculate the total material from customer request.
  Update cost and materials listing into the system
 Assists in the scheduling of appointments and deal with contractor and installer, including
installation arrangement, preparing expense reports.
  Provides administrative support to other functions to help meet business and staffing needs and any other
ad hoc duties.

Aegis BPO Solution Sdn Bhd. Ara Damansara, Selangor

Dec 2015 – Mar 2016
Role: Customer Service Executive
Team 10 to 15 employees. Specialize in outsources operation for company backend services.
 Worked on Search Engine Optimization (SEO) using Google AdWords campaigns.
 Help to solve customer booking/ flight for Air Asia department.
 Collect payment from customer when flight booking is confirm.
 Reply email or booking itinerary to customer when customer proceed the booking.
 To handle all inbound call pertaining in flight reservation and inflight service and other inquiries.
 To provide information related to flight information.

EDUCATION BACKGROUND

 Certified on Adwords Fundamental - 2015

 PPD, Personal Professional Development Segi College Subang Jaya. - 2014
 BA(HONS) Business Management University of Sunderland, Segi College Subang Jaya,
Selangor. - 2013 - 2015
 Diploma in Business, College Aman, Batu pahat, Johor. - 2010 - 2012

ADDITIONAL SKILLS

 Operating Systems: Microsoft Windows, Linux GUI, Mac OS.

 Languages: Visual Basic (Application Design), Basic Python Scripting, MEL scripting.
  Packages: Microsoft Office, Open Office, Adobe Creative Suite.
 Software: Adobe Premiere Pro, After Effects, Final Cut Pro, Total Video Converter, AutoCAD, SketchUp,
V-Ray, Microsoft Project

ADDITIONAL INFORMATION

Available to start work : 2 month notice
Expected Salary : RM 4,500

REFEREES

 Eric Teo, Business Process Delivery Operation Manager of Accenture (M) Sdn. Bhd.
Contact number: 016-5178731

 Miss Nadzirah Meslan, HR Operation of Manpower Group Solution (M) Sdn. Bhd.
Contact number: 03-2087 0000

 Miss Tan Lay Hoon, HR Manager of Geodis Willson Freight (M) Sdn. Bhd.
Contact number: 012-4181821

 Shu Yee, Human Resource Executive of Aegis BPO (Malaysia) 
Contact number: 016-4417413

 Evelyn, Showroom Manager of HOSS marketing 
Contact number: 012-9049798
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