Assessment 2

1. Identify and describe

A. The purpose of the innovation

- The develop an online shopping app to enable tablet and smart phone
users to place orders more easily than using the regular e-commerce
site.
- The develop a project implementation plan for the initiation through to
the final development of the online shopping app to be completed by
30 June 2019

B. The background context for the project

- The team is to develop an online shopping app to enable tablet and
smart phone users to place order more easily
- The marketing has formed a BizOps project implementation team.
- The Business provides its customers with high quality and innovative
products and services.
- BizOps has 150 retail, online and phone sale outlets that sell a range of
exclusive products across Australia that are branded as BizOps.
- BizOps retail outlets specialize in a range of exclusive products.
- Wherever possible weprovide our customers with a “green” solution
and service
- The business provides itscustomers with high quality and innovative
products and services.
- BizOps retail outlets is planning to develop a project implementation
plan for the initiation through to the final development of the online
shopping app to increase sales
- The company employs sustainable businesspractices in 2015-2020
Bizops will consolidate its position in the market aslead retailer for
green and sustainable solutions for high quality exclusive products
C. Project objectives
- The Project implementation team is to develop a project
implementation plan from the initiation stage through to the final
development of the online shopping app.
- Completed implementation plan for a final development of the online
shopping app by 30 June 2019
- Implementing the plan for an online shopping app to enable tablet and
smart phone users to place orders more easily than using the regular
e-commerce site by 30 August 2019
- The Project objective is to develop an online shopping app to enable
tablet and smart phone users to place orders more easily
D. Key deliverables
- The develop easy payment method and the save and remember
payment function for members
 - Online shopping app developed
- The implementation is running smooth for a final development of the
online shopping app
- The plan needs to be quite comprehensive
- The develop an easy and friendly app on mobile function
- Worldwide shipping
- Complete the order in 1 minute
2. Explain what it will take to
a. Develop the app. including a trail with potential consumers.
-These platforms have been successful and raked in heaps of cash
thanks to mobile commerce. Our generation is now comfortable not
only paying online, but with mobile as well. Today’s faster technology
and smoother interfaces have eliminated the e-commerce friction.
-The following is the sample of mobile application to trial with potential
consumers.
-Identify target audience and value proposition

* Age 16-50

* Male and Female

* Access internet

* Like online shopping

- Consumers now spend more time with online retail on mobile devices
than desktop and laptop PCs

b. Integrate it with the organization’ current systems

- System to ensure flexibility and responsive to customer needs.
- To develop and e-commerce application, a team consists of a
designer, quality assurance tester, project manager, 2 mobile
developers and 1 backend developer are needed. The main features,
which can be implemented by this team in the app, include:
A user profile which includes personal information, the buying history, a
wish list
 Synchronized feed that is updated in real time and includes
categories and goods
 Safe authorization and additional hacking protection
 Searching and filtering of goods.
 Payment systems integration
 Refund system
 Delivering and order’s tracking
 Reviews and comments sections with feedback support
 - Collate the information with company information, policy and
procedure, legislation for the online app to be used for the project and
align withsystems.

c. Ensure staff can work with a new way of retailing

- Ensure new technology has better and easy access to reach to
customer
- Bizops use generic email addresses for store administration rather than
an employee’s name. if an employee leaves, than we can simply tyrain
the new person to use the existing communication systems. This saves
time and money.
- BizOps use Basecamp for task management, and store each
employee’s contact details within Basecamp. We also keep all
conversations between team members within Basecamp. This is why
the guide refers to a link to the employee’s profile in Basecamp.
- Each of the roles has full job description. These will be available on the
intranet
- Each of the roles are referred to in the Standard Operating Procedures
spreadsheet. This helps people understand that that is their role and it
correlates to certain processes as their responsibility.
d. Promote the app to consumers
- The main channel will be through the social network and online
website.
- The implementation plan will detail the process to promote the app to
consumers.
- Use of blogs, teaser website, create app video, us of blogging,
podcasts, twitter, facebook.
e. Prepare to maintain the app once it is launched
- Ensure proper server management together with back up files with
database, source code, server configurations, infrastructure properly
maintained.

3. Plan and assign responsibilities for key activities to the retail operations
and business operations team members (consider the need to seek
advice from operations and IT specialist in the organization).
Name Group Role Responsibility
Lin, Change Project office Core team Leading and managing
Business leader Business team
operations (Project
Manager manager)
John, Engineering Development Creating architecture
Engineer lead Tracking engineering team
schedules
Liz Hitchens Marketing Marketing Managing the requirements
Marketing manager specifications
manager Participating in issue
management meetings
Jill Manufacturing Manufacturing Designing and implementing a
operations Liason strategic sales plan that
expands company's customer
base and ensure it's strong
presence.
Pat Software Project Developing marketing
Outsourcing Development manager and Strategies to improve brand
Technology lead software and market share
Development manager
Corp

Project responsibilities:
1. Technician: Install the system and provide training to staff
2. Marketing team: develop an online shopping app to enable tablet and smart
phone user to place orders more easily than using the regular e-commerce
site.
3. IT Team: Provide advice regarding to IT program
4. The retail operations team: Provide advice regarding to retail and selling
activities
5. Business operations team: Provide advice regarding to business operation
plan and activities

4.Prepare a schedule for the development and trial of the app, and its
integration with the organization’s systems. Calculate the total time for the
project, beginning with estimating the time it will take to complete activities.
Schedule
Item Milestone date Responsibility
Develop the app. 01/01 – 28/02/2019 Marketing team
IT specialist team
The retail operational
team
Business operations
team
Technician
Integrate it with the 01/03 – 15/04/2019 Assistant manager
organization’s current Project manager
systems
A comprehensive trial of 20/03 – 20/04/2019 Marketing team
the app with potential IT specialist team
consumers The retail operational
team
Business operations
team

Analysis of issues and
problem-solving
Applying identified
correction to the app
Ensure staff can work
with a new way of
retailing
Promote the app to
consumers
Prepare to maintain the
app once it is launched
Technician
25/03 – 1/04/2019 Assistant manager
Project manager
01/04 – 10/04/2019 Marketing team
IT specialist team
11/05 – 20/05/2019 Assistant manager
Project manager
21/06 – 30/06/2019 Marketing team
IT specialist team
01/06 – 10/08/2019 Marketing team
IT specialist team

5.Preparea resource and cost plan by estimating the human, technical and
equipment resources required for the project, and their costs.
Resource and cost plan
Deliverable Resource Cost
/milestone/phase
Develop the app. Online shopping app $350,000
system
Centralized computer $100,000
Online shopping app $250,000
hardware
Technician $50,000 per project
Integrate it with the Software $100,000
organization’s current
systems
A comprehensive trial of Monitor the progress of $100,000
the app with potential running app
consumers
Analysis of issues and Technician $50,000
problem-solving
Applying identified Online shopping app $250,000
correction to the app system
Ensure staff can work Meeting room $2,000 for handouts
with a new way of
retailing
Promote the app to Advertisement $150,000
consumers
Prepare to maintain the Technician $50,000
app once it is launched

6.Identifyand access risk to the project and include contingency strategies as

appropriate. Complete a risk assessment using the risk management plan
template and submit this with the project implementation plan.
No.7: Risk Management Template
Project risk assessment
Risk Level Management strategy
(high/medium/low)
The acquisition of Medium Monitor budget and adjust
resources is inadequate cost
Limited timeframe Medium Negotiating with
management Reconsider
on planning
Cultural diversity of staff Low Develop communication
and customer strategy
Promote cultural diversity
Consultation
Privacy issues Extreme Install security firewall
system.
The integrity of Extreme Obtain the cardholder’s
transactions name, address and phone
number.
Return of goods and High Develop return and refund
product warranties policy and procedures

Risk management plan

Background:
- BizOps has 150 retails, online and phone sell outlets that sell a range of exclusive
products across Australia that are banded as BizOps.
- The business provides its customers with high quality and innovative products and
services. Wherever possible we provide our customers with a ‘green’ solution and
service. We employ sustainable business practices.
- BizOps require to develop a project implementation plan for the initiation through to
the final development of the online shopping app.
- The plan needs to be quite comprehensive to the project implementation plan.

Context:
-The marketing team has been selected to BizOps project implementation plan.
-The team has come up with the idea to develop an online shopping app to enable
tablet and smart phone users to place orders more easily than using the regular e-
commerce site.
-Result from the testing and trailing of the prototype have been positive. It is
anticipated that there will be a marked increase in online orders with the availability
of this app.
-In addition, this risk management plan is a part of Online shopping app developing
plan. In accordance with the BizOps Enterprises risk management policy, these
procedures describe the organization’s standard process for risk management.

Identification and analysis

Grade Level of likelihood
A Expected (will occur regularly)
B Probable (will occur at some stage)
Risk likelihood
C Possible (could occur)
legend
D Improbable (could occur but unlikely)
E Rare (may occur but in
limitedsituations)

Grade Level of impact

1 Insignificant
Risk
2 Minor
impact/consequence
3 Moderate
legend
4 Major
5 Catastrophic

Risk categorization matrix

Level of Level of impact
likelihood 1 2 3 4 5
(Insignificant) (Minor) (Moderate) (Major) (Catastrophic)
A Medium Medium High Extreme Extreme
(Expected)
B (Probable) Medium Medium Medium High Extreme
C (Possible) Low Medium Medium High High
D Low Low Medium Medium High
(Improbable)
E (Rare) Low Low Low High Medium

Risk categorization table

Priority Risk Likelihood Impact Level of risk
3 The acquisition of C 3 Medium
resources is inadequate
3 Limited timeframe C 3 Medium
4 Cultural diversity of staff D 2 Low
and customer
1 Privacy issues A 5 Extreme
1 The integrity of A 5 Extreme
transactions
2 Return of goods and B 4 High
product warranties

Risk control/treatment
Activity: Online shopping app developing plan
Risk 1. The acquisition of resources is inadequate
2. Limited time frame
3. Work delayed
4. Delayed of materials
5. Electricity and machine problems
6. Work stressed
7. Over budgets
Control Control Strength Weakness
measures/treatments measures
Monitor budget Resource Hidden cost
and adjust cost efficiency
Communicating Improve Take time
with staffs to understanding
ensure staffs
know their roles
and
responsibilities.
Contacting and Increase the Take time
communicating understanding
with suppliers
regularly.
Prevention advice Staff efficiency Difficult to control
and steps to take
in the event of a
power failure and
investigate the
risks.
Forming positive Enhance Hard to manage
relationships and interpersonal work
prioritizing and relationship
organizing works.
Impact of risk/s on - Affect the process of doing the project
areas outside your - Cause other problems which makes the project
responsibility delayed.
Personnel involved - Marketing team
 - The retail operations team
- IT specialist
- Technician
- Business operations team
Expected outcomes - Resource efficiency
of risk treatment - Privacy security
plan - Manage project within timeframe effective
communication

Implementation plan:
-BizOps Enterprises recoqnises the need for risk management to feature as a
consideration in strategic and operational planning, day-to-day management and
decision making at all levels in the organization.
-BizOps enterprises will performto realize any risk reduction, although the actual
amount of risk reduction, and typically to a lesser extent their cost and schedule to
implement, will be uncertain before- hand.
-Bizops Enterprises will incorporate risk management into its institutional planning
and decision-making processes
-Risk management must be also be included as a consideration in sectional and
operational planning as a delegated line management responsibility. BizOps
Enterprises staff must implement risk management according to relevant legislative
requirements appropriate risk management standards.
-Management shall ensure that staff have available to them appropriate information
and training opportunities in risk management as appropriate to their position and
role within BizOps Enterprises.
-Each Stage of the risk management process shall be appropriately documented.
The extent of documentation required is dependent on the nature of the risk.
Documentation will be controlled so as to inform part of a quality management
process.

7.Determine how you will measure the quality of the app (the quality
assessment criteria). Develop a quality management plan the outlines how
performance of the app will be measured.
Quality management plan
Agreed quality Measure
Online shopping app launch within Promote the app to consumers within
timeframe June 2019
All staff can work with a new way of Perfomance feedback auditing by
retailing manager
Increases in online orders with the Meet KPIs goal: 15% increase in online
availability of this app orders
8.Develop a communications and reporting plan to explain how information
will be communicated to identify stakeholder to meet their needs. To report
progress on achieving milestones and project cost and benefits on
competition, your team will need use the progress report template.
No:6 template
a. Identify what needs to be communicated to whom (Stakeholder)
during the project, and how you will do it.

b. Consider the need to communicate to all BizOps staff how this

idea has become an innovation initiative that will lead to
competitive advantages and therefore sustainability.

c. Consider the communication required to manage resistance to a

change in the way customer service staff will manage queries,
complaints and follow-ups.

d. Identify how you will communicate the cost and benefits of the
innovation to the senior management.
e. Plan for lessons learnt to be communicated to the IT department
and recorded in the BizOps knowledge management system.

Communications and reporting

Stakeholder Information required Method
Chief executive officer Project implementation Meeting
plan
Risk assessment
Progress report
Buniessopratons Project implementations Meeting
managing director plan
Progress report
Risk assessment
Financial operations Project implementations Meeting
managing director plan
Progress report
Risk assessment
Project implementation
Retail operations plan Meetings
managing director Progress report
Risk assessment
Innovation initiative Meetings
Staff benefits to competitive
advantage and
 sustainability
Manage resistance to a
change

Project name: Online shopping app developing plan

Project manager: Liz Hitchens
Project provided to:Marketing Team
Current -The current process is a comprehensive trial of the app
progress/achievements:
with potential consumers
-It is anticipated that there will be a marked increase in
online orders with the availability of this app
-The Marketing team have been selected to BizOps
project implementation plan.
-Results from the testing and trailing of the prototype
have been positive
Issues experienced: 1. The acquisition of resources is inadequate
2. Work delayed
3. Delayed of materials
Recommended records  Monitor budget and adjust cost
and reports:  Communicating with staffs to ensure staffs know
their roles and responsibilities.
 Contacting and communicating with suppliers
regularly.
Ongoing management 1. Create more advocates and supporters for your
plan organization.
2. Create awareness around organizational
opportunities.
3. Increase nonprofit services and support for the
community.

9.Include a section in the plan on how you will celebrate the achievement of
milestones and project finalization (the launch of the app)
Acknowledgment is defined both as expressing the existence of something,
and as expressing or displaying the appreciation for something. Every
manager knows that she needs to recognize the contributions made by
employees to keep them motivated and engaged, and to ensure that there is
a positive and innovative organizational climate overall. In order to make an
employee recognition program effective, We have to decide what it is that we
want to achieve by doing it in the first place. A manager can motivate an
employee a great deal by showing gratitude and appreciation towards the
employee's accomplishments.