01 Project Quality Management PDF

Module 7 Project Quality Management
PLN WORKSHOP – SEMARANG 25 FEB 2015
Quality Management Plan

Project Quality
Quality Assurance
Management
Quality Control
Project Quality Management
PROJECT
MODULE 2 QUALITY
Prosys Solutions Int’l MANAGEMENT ©
Project “All the processes and activities of the

performing organization that determine quality
Quality policies, objectives, and responsibilities so that
Management the project will satisfy the needs for which it

was undertaken”
Overview: Project Management Framework © Prosys Solutions
PROJECT Int’l
QUALITY MANAGEMENT PROCESS
MODULE 1
Control Quality
Plan Quality
Management
Perform Quality
Assurance
MODULE 2 Project Quality Management ©
PROJECT Prosys
QUALITY MANAGEMENT PROCESS
Solutions Int’l
Process Key outputs

Planning Plan Quality Management Quality Management Plan
Process Improvement Plan
Quality metrics
Quality checklists
Executing Perform Quality Change requests
Assurance
Monitoring & Control Quality Quality control
Controlling measurements
Validated changes
Verified deliverables
Quality Concept
Six Sigma Continuous Improvement/Kaizen
Balance Scorecard Total Quality Management
ISO 9000 Gold Plating
Just-In-Time Marginal Analysis
MODULE 2 Project
PROJECT QUALITY Quality Management
MANAGEMENT PROCESS ©
Prosys Solutions Int’l
Plan Quality Perform Quality Perform Quality Control

Management Assurance
What is quality? How will Are we following the Are we meeting the
we manage and validate standards? standards?
it?
Detailed description
•Find existing quality •Use measurements from •Measure quality
standards and quality control •Identify quality
requirements •Perform continuous measurements
•Determine work needed improvement •Validate deliverables
to meet the standards •Determine if project •Complete checklists
•Determine how to activities comply with •Update lesson learned
measure against organizational and •Submit change requests
standards project policies, •Update project
•Balance the needs of processes and management plan and
quality with scope, time, procedures – quality project documents
cost, time, risk, audit
resources, and customer •Find good practices
satisfaction •Share good practices
•Create quality with others in the
management plan organization
PLAN QUALITY
Prosys SolutionsMANAGEMENT
MODULE 2
Int’l PROCESS ©
Identifying quality requirements and/or standards

Plan Quality
for the project and product, and documenting
Management how the project will demonstrate compliance with
relevant quality requirements
Input Tools & Techniques Output
 Cost-benefit Quality
• Project management
analysis management plan
plan
 Cost of quality
• Stakeholder register Process
(CoQ)
• Risk register improvement plan
 Seven basic quality
• Requirements
tools
documentation Quality metrics
 Benchmarking
• Enterprise
 Design of Quality checklists
environmental
experiments
factors Project document
 Statistical sampling
• Organisational updates
 Additional quality
process assets
Overview: Project Management Framework
PERFORM
MODULE
MODULE 7
1
Int’l QUALITY ASSURANCE PROCESS
Project © Prosys Solutions
Quality Management
Perform Quality Auditing the quality requirements and the

results from quality control measurements to
Assurance ensure appropriate quality standards and
operational definitions are used
 Quality management • Change requests

plan • Project
Quality management &
 Process improvement management plan
control tools
plan updates
 Quality metrics Quality audits • Project documents
 Quality control Process analysis updates
measurements • Organisational
 Project documents process assets
updates
MODULE 2CONTROL QUALITY PROCESS
Prosys Solutions Int’l
©
Control Quality Monitoring and recording results of executing

the quality activities to assess performance
and recommend necessary changes
• Project management  Quality control

measurements
plan
• Quality metrics Seven basic quality tools  Validated changes
 Verified deliverables
• Quality checklists Statistical sampling  Work performance
• Work performance information
data Inspection  Change requests
• Approved change  Project management
Approved change plan updates
requests requests review  Project documents
• Deliverables updates
• Project documents  Organizational
• Organisational process assets
process assets updates
MODULE 1PLAN
Int’l QUALITY MANAGEMENT
© Prosys Solutions
Project Life-Cycle
Monitoring
Planning
Initiating Closing
Executing
Controlling
Picture taken from PMBOK ® Guide
PLANInt’l QUALITY MANAGEMENT
MODULE 1 Overview: Project Management Framework © Prosys Solutions
Project Management Process

• Initiating
o Processes performed to define a new project or a new phase of
an existing project by obtaining authorisation to start the project
or phase
• Planning
o Processes required to establish project scope, refine the
objectives, and define the course of action required to attain the
objectives that the project was undertaken to achieve
• Executing
o Processes performed to complete the work defined in the
Project Management Plan to satisfy project specification
• Monitoring & Controlling
o Processes required to track, review, & regulate project progress
and performance, identify any area in which changes to the plan
are required, and initiate to corresponding changes (corrective
action)
• Closing
o Processes performed to finalise all activities across all Project
Management Process Group to formally close the project or
PLAN
MODULE 1
How those processes interact one

another
Why What &
How
Initiating Planning
Monitoring
Closing Executing
& Controlling
Did it Do it
MODULE 1PLAN
© Prosys Solutions
Project Knowledge Areas

1. Project Integration Management
2. Project Scope Management
3. Project Time Management
4. Project Cost Management
5. Project Quality Management
6. Project Human Resources
Management
7. Project Communication Management
8. Project Risk Management
9. Project Procurement Management
10. Project Stakeholder Management
MODULE 1 PLAN
© Prosys Solutions
Monitoring
Initiating Planning Executing Controlling Closing
4.4 Monitor &
4.1 Control Project 4.6
4.3 Direct & Work
Develop 4.2 Develop Project Close
Integration Manage
Project Management Plan 4.5 Perform Project
Project Work
Charter Integrated or Phase
Change Control
5.1 Plan Scope
Management
5.5 Validate
5.2 Collect
Scope Scope
Requirements
5.6 Control Scope
5.3 Define Scope
5.4 Create WBS
6.1 Plan Schedule
Management
6.2 Define Activities
6.3 Sequence Activities
6.7 Control
Time 6.4 Estimate Activity Schedule
Resources
6.5 Estimate Activity
Durations
6.6 Develop Schedule
PLAN
MODULE 1
© Prosys Solutions
Monitoring
7.1 Plan Cost
Management
7.2 Estimate 7.4 Control
Cost
Costs Costs
7.3 Determine
Budget
8.2 Perform
8.1 Plan Quality 8.3 Control
Quality Quality
Management Quality
Assurance
9.2 Acquire
Project Team
9.1 Plan Human
Human 9.3 Develop
Resource
Resource Project Team
Management
9.4 Manage
Project Team
10.1 Plan 10.3 Control
Communication 10.2 Manage
Communications Communication
s Communications
Management s
MODULE 1PLAN
© Prosys Solutions
Monitoring
11.1 Plan Risk
Management
11.2 Identify
Risks
11.3 Perform
Qualitative Risk 11.6 Control
Risk
Analysis Risks
11.4 Perform
Quantitative Risk
Analysis
11.5 Plan Risk
Responses
12.1 Plan 12.3 Control 12.4 Close
12.2 Conduct
Procurement Procurement Procurement Procurement
Procurements
Management s s
13.2 Plan 13.3 Manage 13.4 Control
13.1 Identify
Stakeholder Stakeholder Stakeholder Stakeholder
Stakeholders
Management Management Management
PLAN
MODULE 1
Project Stakeholders
“People or organizations who

Customer/users
are actively involved in the
project or whose interests Sponsor
may be positively or
negatively affected by the Project Manager
performance or completion of
the project”
Project team
PLAN
MODULE 1
© Prosys Solutions
Project Stakeholders Relationship

Project Stakeholders
Function
Portfolio Other -al
Manage stake- Operations
Sponso Manage
r holders Managemen
r r
t
Project Team Other Sellers/

Program Project Busines
Mngmnt Project
Manage s
Team Project Team
r partners
Manager Members
Customer
s/users
PMO
The Project
Picture taken from PMBOK ® Guide

Project Risk Management © Prosys Solutions
MODULE 9 PLAN
• Provides a mean for grouping potential
Risk causes of risk
• Risk breakdown structure (RBS) is a
Categories hierarchical representation of risks
Project according to their risk categories
3. 4. Project
1. Technical 2. External
Organisational Management
2.1
1.1
subcontractor 3.1 resources 4.1 planning
requirements
s & suppliers
1.2
2.2 regulatory 4.2 estimating
technology 3.2 funding
& politic & baselining
constraints
2.3 customer 3.3

1.3 complexity 4.3 controlling
/market prioritisation
1.4
2.4 4.4
performance
environment communication
& quality
Project Risk Management © Prosys Solutions
PLAN
MODULE 9
Risk Register
Document in which the results of risk
analysis & risk response planning
are recorded
List of Identified Risks
 Risk event
 Cause/root cause
 Effect
Assigned risk owners
List of Potential Responses
Control actions
Risk symptoms & warning signs
Residual & secondary risks
Risk watch list
Contingency reserves
PLAN
MODULE 1
As well as..
Stakeholder
• Enterprise risk tolerances
Environmental Organisational
Political culture,
Factors climate structure,
governance
o Conditions,
not under the
control of the
project team, EEF Government/
Marketplace
that condition
industry
standards
influence,
constrict, or
direct the
Existing
project human Infrastructure
resources
Project Quality Management ©
PLAN
MODULE 2
ProsysQUALITY
Solutions Int’l MANAGEMENT
Quality planning
Quality planning should be
performed in parallel with other
planning processes
 Each process may impact one
another, requiring adjustments to
work together
Meeting quality requirements results
in:
 Less rework
 Higher productivity
 Lower costs
 Increased stakeholder satisfaction
 Increased profitability
PLAN
MODULE 2
ProsysQUALITY
Cost of Quality (CoQ)
• CoQ refers to total cost of conformance work
and nonconformance work that should be
done as a compensatory effort
– Because, on the first attempt to perform that work,
the potential exists that some portion of the required
work effort may be done or has been done
incorrectly
• May be incurred throughout the deliverable’s
life-cycle
• Post-project CoQ may be incurred because of
– Product return
– Warranty claim
– Product recall
– Errata
PLAN
MODULE 2
ProsysQUALITY
Solutions Int’l MANAGEMENT ©
More on CoQ …
Cost of conformance Cost of nonconformance
Money spent during project to Money spent during & after project
avoid failures because of failures
Prevention costs (build a quality Internal failure costs (failures found
product) by project)
training, document processes, rework, scrap, repair
equipment, time to do it right
External failure costs (failures
Appraisal costs (assess the found by customer)
quality)  liabilities, warranty work,
 testing, destructive testing loss, business loss, legal issues
inspections, quality audits
PLAN
MODULE 2
ProsysQUALITY
Solutions Int’l MANAGEMENT ©
Cost of Quality Before and After Quality Initiative
% OF
TURNOVER
savings
rework
rework
inspection
inspection
prevention
prevention
Before After
PLAN
MODULE 2
ProsysQUALITY
More on the tools & techniques
• Seven basic quality tools
– 7QC tools to solve quality-related issues
– Cause & effect diagram
– Flowchart
– Checksheet
– Pareto diagram
– Histogram
– Control chart
– Scatter diagram
• Benchmarking
– Comparing actual/planned project practices to those of
comparable projects to identify best practices, generate
ideas for improvement, & provide a basis for measuring
performance
• Design of experiments (DoE)
– Statistical method to identify which factors may influence
specific variables or a product or process under
development/in production
PLAN
MODULE 2
ProsysQUALITY
• Describing how the organisation’s
quality policies will be implemented,
and how project management team
Quality
plans to meet the quality Management
requirements set for the project
• Project quality system: organizational Plan
structure, responsibilities,
procedures, process, and resources
needed to implement quality
management
• Quality management plan must
address QC, QA, and quality
improvement for the project
• May contain:
 Deliverables & milestones
 Quality requirements
 Standards for monitoring &
controlling
 Process review
 Major check points
 Inspections & acceptance criteria
MODULE 2PLAN
ProsysQUALITY
• Details the steps for analysing Process
project management & product
development processes to identify Improvement
activities enhancing their values
• Areas to consider include: Plan
 Process boundaries
the purpose, start and end, inputs
& outputs, the owner, the
stakeholders
 Process configuration
provides graphic description of
processes, with interfaces
identified, used to facilitate analysis
 Process metrics
along with control limits, allows
analysis of process efficiency
 Targets for improved performance
MODULE 2PLAN
ProsysQUALITY
Quality Metric Quality Checklist

Describes project or product attribute Structured tool, usually component-
and how the control quality process specific, used to verify that a set of
will measure it required steps has been performed
e.g.: on-time performance, cost control, Should incorporate acceptance
defect frequency, failure rate, criteria included in scope baseline
availability, reliability, test coverage
PLAN
MODULE 1
© Prosys Solutions
IDENTIFY REQUIREMENT “QUALITY”

INTERNAL EXTERNAL
ORGANISATION ORGANIZATION
QUALITY POLICY/ CUSTOMER/ CLIENT

MANUAL QUALITY OBJECTIVE
QUALITY TECHNICAL QUALITY

ORGANIZATION REQUIREMENTS
QUALITY PLAN/ STD/ ACCEPTANCE CRITERIA

PROCEDURES
PLAN
MODULE 1
© Prosys Solutions
INTERNAL REQUIREMENT
 QUALITY MANUAL
COMPANY INFORMATION
COMPANY VISION AND MISSION
ORGANIZATION
COMPANY COREVALUE
COMPANY QUALITY OBJECTIVE
COMPANY PROCESS BUSINESS
MATRIX OF RESPONSIBILITIES AND AUTHORITIES
PLAN
MODULE 1
© Prosys Solutions
EXTERNAL REQUIREMENT
CUSTOMER REQUIREMENT
TECHNICAL
ADMINISTRATIVE
QUALITY ORGANIZATION
MATRIX OF RESPONSIBILITIES AND
AUTHORITIES
REPORTING
PLAN
MODULE 1
© Prosys Solutions
WHERE IS QUALITY REQUIREMENTS EXIST ?

PROJECT SCOPE STATEMENT
WORK BREAKDOWN STRUCTURE
WORK PACKAGE
REQUIREMENT TREACEABILITY MATRIX
QUALITY MATRIX
QUALITY PROCEDURES
INSPECTION TOOLS PLANNING
INSPECTION TEST PLAN
REPORTING SYSTEM
DOCUMENTATION
PLAN
MODULE 1
© Prosys Solutions
HOW THE REQUIREMENTS STATED ?

REQUIREMENTS ARE DEFINE BY CUSTOMER
DETAIL QUALITY REQUIREMENTS ARE NOT NECESSARILY DEFINE BY CUSTOMER
PLAN BEFORE YOU DO

ONCE I HAVE ALL THE REQUIREMENTS,
WHAT WILL I DO TO ANALYZE, PRIORITIZE,
MANAGE, AND TRACK CHANGES TO THEM
WHAT SHOULD I INCLUDE IN THE
REQUIREMENTS TRACEABILITY MATRIX ?
SCOPE MANAGEMENT AND REQUIREMENTS MANAGEMENT PLAN ARE THE
OUTPUTS OF THE PLAN SCOPE MANAGEMENT PROCESS
PLAN
MODULE 1
© Prosys Solutions
SCOPE MANAGEMENT PLAN PROCESS
– HOW TO ACHIEVE THE SCOPE

– WHAT TOOLS TO USE TO PLAN HOW THE PROJECT WILL
ACCOMPLISHED THE SCOPE
– WHAT EEF AND OPA COME INTO PLAY
– HOW SCOPE WILL MANAGED AND CONTROLLED
– HOW TO OBTAIN ACCEPTANCE OF DELIVERABLES
PLAN
MODULE 1
COLLECT REQUIREMENTS
 REVIEWING HISTORICAL RECORDS
 INTERVIEW
 FOCUS GROUP
 FACILITATED WORKSHOP (STAKEHOLDERS)
 BRAINSTORMING
 NOMINAL GROUP TECHNIQUE
 MIND MAPS
 AFFINITY DIAGRAMS
 QUESTIONAIRES AND SURVEYS
 OBSERVATION
 PROTOTYPES
 BENCHMARKING
 CONTEXT DIAGRAMS
 GROUP DECISION MAKING
PLAN
MODULE 1
WORK BREAK DOWN STRUCTURE

PLAN
MODULE 1
QUALITY REQUIREMENT
 TECHNICAL QUALITY REQUIREMENT :
 STANDARDS
 PROCESS MANAGEMENT
 PROCEDURES
 ACCEPTANCE CRITERIA
 CHECK LIST
 ADMINISTRATIVE REQUIREMENT
 QUALITY RECORD
 QUALITY REPORT
 COMMERCIAL QUALITY REQUIREMENT
 ORGANIZATION
 TOOLING AND CALIBRATION
 TESTING
 RECORDING AND DOCUMENTATION
MODULE 1PLAN
© Prosys Solutions
STANDARDS
STANDARS STANDARDS
GB : CHINESE NATIONAL STANDARD EPA : AMERICAN ENVIRONMENTAL
PROTECTION ASSOCIATION
SD : STD FOR HYDRAULIC ELECTRIC HEI : HEAT EXHANGE INSTITUTE
POWER DEPT SYANDARS
DL : ELECTRIC DEPT INDUSTRY STANDARD IEC : STANDARDS FOR INTERNATIONAL
ELECTRICIAN COMMITTEE
JB : MECHANICAL DEPARTMENT INDUSTRY IEEE l STANDARDS FOR INTERNATIONAL
STANDARD ELECTRICAL ENGINEER INSTITUTE
AISC : AMERICAN INSTITUTE OF STEEL ISO : INTERNATIONAL STANDARD
CONSTRUCTION STANDARD ORGANIZATION
AISI : AMERICAN IRON AND STEEL DIN : GERMANY INDUSTRIAL STANDARDS
INSTITUTE STANDARD
ASME : AMERICAN SOCIETY OF BSI : BRITISH STANDARDS
MECHANICAL ENGINEERS
AWS : AMERICAN WELDING SOCIETY JIS : JAPANESE STANDARDS
EPA : AMERICAN ENVIRONMENTAL PFI : STANDARDS FOR AMERICAN PIPE
PROTECTION ASSOCIATION MANUFACTURE ASSOCIATION
PLAN
MODULE 1
© Prosys Solutions
QUALITY PROCESS
 FLOW PROCESS
 ENGINEERING
 STUDY/ CALCULATION
 IFR/ IFA/ IFC/ REVISION
 PROCUREMENT
 RFQ/ RFP/ TBE/ CBT/ CLARIFICATION/ NEGOTIATION/ ORDER
 SHOP DWG/ FABRICATION/ INSPECTION/ PRESHIPMENT INSPECTION/
ARRIVAL INSPECTION/ MATERIAL HANDLING
 CONSTRUCTION
 IFC DRAWING/ CONSTRUCTION METHOD/ JOB SAFETY ANALYSIS/ ITP
 INSPECTION/ QUALITY CONTROL/ TESTING/ INSPECTION/ ACCEPTANCE
 HOLDING TIME
 PROCESS IMPROVEMENT FOR REPETITIVE WORKS
 CONSTRUCTION METHOD/ CONSTRUCTABILITY
 QUALITY TOOLS/ CALIBRATIONS
PLAN
MODULE 1
© Prosys Solutions
PROCEDURES
 WORKING PROCEDURES
 WORK METHOD
 JOB SAFETY ANALYSIS
 QUALITY PROCEDURES
 INSPECTION TEST PLAN
 WORK INSTRUCTION
 QUALITY RECORD
 QUALITY REPORT
 QUALITY DOCUMENTATION
 QUALITY CHANGE REQUEST
PLAN
MODULE 1
© Prosys Solutions
ACCEPTANCE CRITERIA
WORKING STEPS (CHECK LIST)
REFERENCES
PARAMETER (QUALITY METRIC)
AUTHORIZATION CRITERIA :
INSPECTION
REVIEW
WITNESS
HOLD
PLAN
MODULE 1
© Prosys Solutions
CHECK LIST
WORKING STEPS
PASS/ FAIL CRITERIA
COMPLETENESS OF STEPS
COMPLETENESS OF ACCEPTANCE CRITERIA
QC RELEASE
PROJECT
MODULE 1
PROJECT QUALITY PLAN MANUAL
 PROJECT SCOPE
 PROJECT QUALITY OBJECTIVES
 PROJECT QUALITY REQUIREMENT
 PROJECT QUALITY ORGANIZATION
 FUNCTION AND RESPONSIBILITIES
 IDENTIFY PROCESS
 INSPECTION TOOLS REQUIREMENTS
 QUALITY SCHEDULE
 QUALITY PROCEDURES
 QUALITY RECORDS
 QUALITY AUDIT PROCESS
 CONTROL OF TOOLS CALIBRATION
 QUALITY AUDIT SCHEDULE
PLAN
MODULE 1
PROJECT SCOPE
 IDENTIFY QUALITY REQUIREMENT FROM WBS AND

WORK PACKAGE
 QUALITY REQUIREMENT MATRIX BASED ON
REQUIREMENT TRACEABILITY MATRIX
 IDENTIFY STANDARS REQUIREMENTS
 IDENTIFY RELATED DISCIPLINE, MATERIAL OR SERVICES
 IDENTIFY MANDATORY QUALITY PROCEDURES
 INSPECTION TEST PLAN
PLAN
MODULE 1
PROJECT QUALITY ORGANIZATION
QUALITY MANAGER
QC SUPERINTENDENT
QC LEAD
QC ENGINEERS
SPECIAL CERTIFIED INSPECTOR
QA/ QC ADMIN AND DOCUMENT CONTROL
MODULE 1 PLAN
RESPONSIBILITY AND AUTHORIZATION

 QA/QC Manager is responsible for:
 Preparation of QA/QC plan including their revision.
 Issue of QA/QC Procedure.
 Verification by means of a planned audit system.
 To control non-conformance and approved disposition.
 QC Superintendent/ Lead Inspector responsibility for:

 Ensuring the Implementation of QA/QC Plan.
 Identifying and providing resources for verification activities to ensure quality standard are implemented and
maintained.
 Participating in the project coordination meeting to resolve quality manners.
 QC Engineer/ Inspector is responsible for:

 Implementing Quality Control based on QA/ QC Plan and ITP.
 Prepare the QC record and recommendation for pass fail criteria, check list and quality metric
 Participating in the project coordination meeting to resolve quality manners
 QA/QC Doc Control is responsible for:

 Receipts and identification of documents.
 Formal revision of documents & control document revision and status (e.g. drawings)
 Implementation of computerized document control system and maintenance backup system
PLAN
MODULE 1
© Prosys Solutions
INSPECTION TEST PLAN

 CONSIST OF :
PROJECT DESCRIPTION/ CODE
WORK DESCRIPTION
DESCRIPTION OF ACTIVITIES TO BE INSPECTED
REFERENCES (STANDARD)
ACCEPTANCE CRITERIA
INSPECTION AUTHORITIES
I : INSPECTION
R : REVIEW
W : WITNESS
H : HOLD
MODULE 1PLAN
INSPECTION TEST PLAN - SAMPE
 001 Boiler.pdf
 101 Trubine.pdf
 itp(civil) works.xls
 air compressor packing (SAMPLE).pptx
PERFORM
MODULE 1
Int’l QUALITY ASSURANCE © Prosys Solutions
PERFORM QUALITY ASSURANCE
CHANGE REQUEST
UPDATE STANDARD, PROCESSES AND QUALITY
SYSTEM
UPDATE PROJECT DOCUMENTS
UPDATE PROJECT MANAGEMENT PLAN
PERFORM
MODULE 1
Int’l QUALITY ASSURANCE
QUALITY AUDIT
 COMPLIANCE TO :
COMPANY POLICIES
STANDARDIZED PRACTISE
PROCEDURES
DETERMINE WHETHER THE POLICIES,
PRATICES AND PROCEDURES ARE EFFICIENT
AND EFFECTIVE
NEW LESSON LEARN
IMPROVEMENT
PERFORM
MODULE 1
Int’l QUALITY ASSURANCE © Prosys Solutions
PROCESS ANALYSIS
CONTINUOUS IMPROVEMENT EFFORT
OFTEN HAPPEN FOR MULTIPLE
INSTALLATION
HAPPEN NATURALLY, FORMAL PROCESS
ANALYSIS NEED TO BE PLAN IN AT CERTAIN
POINT (AT EVERY A SET TIME)
FOCUS ON IDENTIFYING IMPROVEMENT
MODULE 1
Int’l QUALITY CONTROL © Prosys Solutions
CONTROL POINT ?
 DOES THE RESULT OF OUR WORK MEET THE STANDARDS ?

 WHAT IS THE ACTUAL VARIANCE FROM STANDARD ?
 DOES THE VARIANCE FROM STANDARDS OF PROCESSE
OUTSITE OF ACCEPTABLE LIMITS ?
 DO POEPLE FOLLOWING THE CHECK LIST CREATED TO
SUPPORT MEETING THE METRICS ESTABLISHER FOR THE
PROCESS ?
 WHAT CHANGES IN THE PROJECT SHOULD BE CONSIDERED
?
MODULE 1
Int’l QUALITY CONTROL
PERFORM QUALITY CONTROL
 CONTROL MEAN MEASURE
 ENSURING A CERTAIN LEVEL OF QUALITY IN DELIVERABLE
 MAJOR FUNCTION OF CONTROL QUALITY PROCESS
 MEASURES
 TO MEET QUALITY STANDARDS
 HELP TO ENSURE CUSTOMER ACCEPTANCE
 CONFIRMING AND DOCUMENTING THE ACHIEVEMENT OF
AGREED TO REQUIREMENT
 CONTROL CHART
 DEVIATION FACTORS
 PROCESS IMPROVEMENT
MODULE 1
Int’l QUALITY CONTROL © Prosys Solutions
QUALITY CONTROL REPORT SAMPLE
 301140 - Risk Survey-PA.pdf

 301141 - Risk Survey (FR).pdf
 第三批设备到货情况 (ncr).pdf
 SAMPLE - POOR MATERIAL HANDLING.pptx
MODULE 1
Int’l QUALITY QUOTE
DO IT RIGHT AT THE FIRST TIME
QUALITY SHOULD BE PLANNED
PREVENTION OVER INSPECTION
REPAIRING COST UNPREDICTABLE COST

Int’l
QUESTION AND ANSWER

THANK YOU
Int’l

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Module 7 Project Quality Management

PLN WORKSHOP – SEMARANG 25 FEB 2015

Quality Management Plan

Project “All the processes and activities of the

Management the project will satisfy the needs for which it

Process Key outputs

Plan Quality Perform Quality Perform Quality Control

Identifying quality requirements and/or standards

Input Tools & Techniques Output

Perform Quality Auditing the quality requirements and the

Input Tools & Techniques Output

 Quality management • Change requests

Control Quality Monitoring and recording results of executing

Input Tools & Techniques Output

• Project management  Quality control

Project Management Process

How those processes interact one

Project Knowledge Areas

“People or organizations who

Project Stakeholders Relationship

Project Team Other Sellers/

Picture taken from PMBOK ® Guide

2.3 customer 3.3

Cost of Quality Before and After Quality Initiative

Quality Metric Quality Checklist

IDENTIFY REQUIREMENT “QUALITY”

QUALITY POLICY/ CUSTOMER/ CLIENT

QUALITY TECHNICAL QUALITY

QUALITY PLAN/ STD/ ACCEPTANCE CRITERIA

WHERE IS QUALITY REQUIREMENTS EXIST ?

HOW THE REQUIREMENTS STATED ?

DETAIL QUALITY REQUIREMENTS ARE NOT NECESSARILY DEFINE BY CUSTOMER

PLAN BEFORE YOU DO

SCOPE MANAGEMENT PLAN PROCESS

– HOW TO ACHIEVE THE SCOPE

WORK BREAK DOWN STRUCTURE

 IDENTIFY QUALITY REQUIREMENT FROM WBS AND

PROJECT QUALITY ORGANIZATION

RESPONSIBILITY AND AUTHORIZATION

 QC Superintendent/ Lead Inspector responsibility for:

 QC Engineer/ Inspector is responsible for:

 QA/QC Doc Control is responsible for:

INSPECTION TEST PLAN

INSPECTION TEST PLAN - SAMPE

PERFORM QUALITY ASSURANCE

 DOES THE RESULT OF OUR WORK MEET THE STANDARDS ?

QUALITY CONTROL REPORT SAMPLE

 301140 - Risk Survey-PA.pdf

DO IT RIGHT AT THE FIRST TIME

QUALITY SHOULD BE PLANNED

PREVENTION OVER INSPECTION

REPAIRING COST UNPREDICTABLE COST

QUESTION AND ANSWER

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