Ahmed Omer Mustafa Mohammed (PMP®, ITIL®)

Khartoum, Sudan +249-912342993

ahd-omer@hotmail.com

www.linkedin.com/in/ahd-omer

Sex Male | Date of birth 17/08/1992 | Nationality Sudanese | Martial Status Single

To work in telecommunications and networking with emphasis on project

PREFERRED JOB management.
To hold a position of responsibility in an organization with opportunities for
learning and growth.

Certifications ❖ Project Management Professional (PMP®) Certified. (PMP No.: 2311270)

❖ ITIL® Intermediate Service Operation (Jul 2018 - Sudan)
❖ ITIL® Foundation. (Apr 2015 - India)
❖ iDirect (Satellite-based IP communications) (Dubai, UAE)
❖ ZTE Certified Telecom Engineer (certified from ZTE university (India)) for:
o Radio Access Network (2G GSM, 3G UMTS, and 4G LTE). (Feb 2015)
o Core (MSC, HLR, VLR, MGW, SS7, IN). (Feb 2015)
o RF (Network Designing, Planning, Survey, Drive test & Optimization). (Apr 2015)
o Transmission & OFC (Planning, Splicing and Microwave). (Apr 2015)

WORK EXPERIENCE

January 2018 – up to date Service Operation Centre Specialist, ZAIN Sudan

❖ Develop and generate management, operation and technical reports including but not limited to:
technical, statistical, and management reports related to operations and activities such as tickets,
escalations, service problem management, etc.).
❖ Conduct monthly or on-demand detailed reports on customer satisfaction reports, based on systems data
and possible plans for enhancement.
❖ Ensure that the documentation of service incident resolution is incorporated in the knowledge
management systems, for future reference and learning.
❖ Oversee Change management process and scheduled brown periods, in alignment with functional
domains.
❖ Ensure that changes are recorded and evaluated (for effect on service), documented and reviewed, in
alignment with functional domains.
❖ Organize OSS systems operations, in alignment with functional domains.
❖ Governance all services performance provided by ZAIN (Voice, Data, SMS) and related Core Nodes
providing these services.
❖ Working closely with operation & planning team and provide service centric guide lines.
❖ Prioritizing responses according to customer groups and Customer Lifetime Value (CLV)
❖ Oversee service problem management process; cluster customer and drive insights on global (regional)
service defects.

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June 2015 – December 2017 Network Operation Centre Supervisor, Sudasat JV, VSAT Provider
❖ Monitor and control all services such as DATA, VoIP, Internet and Mobile backhaul to ensure its meets

❖ customers’ needs
Monitor & troubleshoot different OTT services (Facebook, WhatsApp, iFlix, Instagram, ...)
❖ Quick response to alerts
❖ Monitor enterprise customers and system outage
governed overand
by SLAs HUBparticular
system or remote sites to minimize downtime
needs.
❖ Provide an immediate support to internal and external field engineers in case of new station installation or
relocation or troubleshoot and maintenance.
❖ Manage Microsoft Server OS (2008, 2012/2012 R2).
❖ Installation, Configuration, Active Directory, DNS, DHCP, Policies
❖ Manage VMWare ESXI 5.x and above.
❖ Manage Citrix XenApp
❖ Manage & Maintain Microsoft SQL Server.

April 2013 – August 2016 Makkan for IT Solutions (Sudan)

❖ Designing and implementing Cabling infrastructure.
❖ OS installation, (Windows, Linux), & Install Backup and Recovery solution.
❖ Diagnosing hardware problems and replacing hardware.
❖ Troubleshooting all server range, SAN boxes, switches, cabling & laptops
❖ Manage & Maintain Microsoft SQL Server.

Training

❖ SEQ Analyst Service Function Operation Training & SEQ Analyst OAM Training, Huawei (Malaysia)
❖ Big Data Analysis and Mining Practice, Huawei (Malaysia)
❖ Leading Digital Transformation, Vigor-Enterprise (Sudan)
❖ Overview of Telecom Technologies and Services, Neotelis Inc. (Dubai, UAE)
❖ Vendor Management Training, Astellia Inc. (Sudan)
Education

2009 - 2019 B.Sc. Hons. In Electronic Engineering

Garden City College for Science and Technology (SUDAN)

SKILLS

Languages Arabic ( Mother tongue), English (Fluent)

Professional & interpersonal ❖ Good communication skills

Skills
❖ Project management skills.
❖ Team work & cooperation.
❖ Result oriented & can-do attitude.
❖ Business mind-set customer-centric thinking.
❖ Flexible and pragmatic thinking.
❖ Effective interpersonal and leadership skills.
❖ Time Management & Emotional intelligence.
❖ Active listening & Communication Collaboration.

Driving licence Sudanese Driving License.

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