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c/o Bhagwat Prasad, 91/66 Chilla Gaun, Mayur Vihar Ph. 1 Extn. New Delhi- 110091.
Phone No.: 9654613117/ 8178150763; E-Mail Id: arjitroy786@gmail.com
LinkedIn: https://in.linkedin.com/in/arijit-roy-3043b631
Projects completed: Mylestone Digital Portal, Mylestone Mobile App, Smart Book Solution, Security Solution,
Intellectual Property rights, Copyright, Privacy policy, Online Marketing Co-laterals, and Training calendar.
Worked with Sovereign Health Group (SHG) as a Project Manager (Jan 21, 2015 till Feb 11, 2016).
Projects Executed:
Completed the in-house developed, HIPAA compliant, SHG Patient Information Management ERP system
Completed an online HR portal S/W project for SHG, USA and SHG, India Office.
Delivered an eLearning project in the name of Staff training for Sovereign Health Group ‘Employees.
Worked with Aptara Corp (formerly, as Techbook Intnl) as a Project Manager (Dec 16, 2010- Jan 08, 2015)
Delivered the time-boxed e-learning projects and delivering IT-managed services to the International Publishers in
the US and and the UK like American Institute of Physics, IEEE, SPIE Society; Cambridge University Press and OUP.
Managed design-based projects for Conference proceedings of AIP and Cambridge.
Notable Accomplishments
I have been promoted as a Project manager from Associate project manager since Jan, 2012.
Timely completion of their projects and for complying with the best practices.
Checked and validated the input files, their turn-around time, sequencing and prioritizing project activities.
Demonstrated people management skills to prepare and motivate a production team of 52 employees.
Provided training in Project management to some of the aspiring project managers.
Aug’09 -Dec’10 HCL Tech Ltd. - Business Services, Noida as an Customer Service Executive – Operations
Worked in the process ofBritish Telecom to provide customerservice onbilling and enquiries, solve technical
problems, new line provisioning, upselling and sales order processing of the BT packages to the U.K. customers.
Invoice processing, collecting payments, alignment of engineers for installation and coordinated with banks for
setting up the direct debit.
Tracking the logistics for the shipment of BT Equipments to the customer location.
Tracking the long time defaulters and following them for payments while coordinating with the Credit Agencies.
Notable Accomplishments
Appreciated by HCL and British Telecom for providing excellent customer services and upselling BT packages.
Appreciated by HCL for complying and adhering with the performance matrices.
Promoted as a member of the Model Centre to take care of the elite customers of BT.
Jun’06 – Jul’09 QAI India Ltd., New Delhi as Executive – Client Servicing and Operations
Conducted Training and Certification programs across India and abroad in monthly and quarterly basis.
Provided consultations to individuals and corporate entities across the globe and generated new business.
Manageda web-based CRM portal to promoteonline sales and enrollments.
Managed the design based collaterals, brochures and online ad files.
Venue booking, travel management, schedulingtraining consultants, material management and shipment of
resources across the offices in India and Abroad.
Purchase and vendor management to fulfill the training and certifications requirements.
Notable Accomplishments
Coordinated with the branch offices in India and the overseas offices in the US, the UK, Singapore, and Malaysia to
meet operational excellence.
Instrumental in handling some of the domestic & international clients like Accenture India, Accenture Manila, STP
Thailand, CSC Noida & CSC Indore.
Organized exams in 12 international prometric centers in Malaysia, Thailand, and Philippines.
Invigilated and organized the certifications for a batch comprises for 150 - 200 software professionals.
Educational Qualification:
2006 PGDM (Marketing and Information Technology) from Instit. of Tech.& Sc., Ghaziabad, 6.3/10 CGPA.
2004 Bachelor of Information Sc. (Equi. to Comp.Sc) from B.R. Ambedkar Univ., Agra with 77% marks.
Industrial Training:May 4, 2005 – June 15, 2005 Kent R-O Systems, Noida
Title: Promotion of Kent Ozone Products
Description: Promoting the KENT R-O products in different business houses, distributors and retailers.
Personal Details:
Permanent Address: 129, Baranilpur Road, Burdwan–713103, W. Bengal.
Date of Birth : 30th July 1982
Languages Known: English, Hindi and Bengali.
Passport No.: Details will be provided as when required.