PRINTER MAINTENANCE TOOL

Version 2.49
1. Outline
*Purpose
Creation of the tool which enables the service engineers to refer to, change or rewrite
the value of NVRAM about the item which is not covered by the service menu.

*Object model
- HL-1650/1670N
- HL-1850/1870N
- HL-1450/1470N
- HL-1030/1230/1240/1250/1270N
- HL-1430/1435/1440
- HL-3260N
- HL-2460
- HL-7050
- HL-5030/5040/5050
- HL-5070N
- HL-8050
- HL-6050
- HL-2700CN
- HL-5130/5140/5150D
- HL-5170DN
- HL-5070DN
(From Version 2.47)
- HL-2030/2040
- HL-2070N
(From Version 2.49)
- MFC-7420
- MFC-7820N
- DCP-7010/7020/7025
- MFC-7220
- MFC-7225N
- FAX-2820/2920/2810
 *Function
- Retrieving and extracting of all the area of NVRAM
- Presenting of maintenance information (Coverage, Total page, The number of
times of toner exchange etc.)
- Writing of Device ID, Serial No. Device ID
*Environment of operation
PC that is connected to the above-mentioned model (Parallel/USB connection)

2. Menu composition
When you start the application, the window shown below will appear..
This window consists of the following four elements.
Menu
Model name display
Message display
EXIT button

MENU
The following six items exist in the “Menu”.
Get Information
Decode maintenance data
Input information (& password required)
Input information
Read/write NVRAM
Send->Read data <from Version 2.49>
New window appears when you select one of these items.
Model name display
The printer model name chosen now is displayed.
However, the model currently displayed here is not necessarily connected to PC.
Message display
It shows the current state of the data exchange performed between printer and PC.
(Example: Printer Information LPT1, Read: LPT1 etc.)
EXIT button
This application is enable to finish by pushing the exit button.
2-1:Get information
The maintenance information of the printer is displayed.
Although the item to display changes according to the model, the items like Printer’s ID,
Version, Serial No., and Page Counter are displayed on all models. If “Get information”
is chosen from the menu in a main window, the following window will appear.

Put the check to the printer port to which the printer is connected, then select the
model name of the printer connected to PC from the list box. If you push the OK button,
the maintenance information will be displayed. The items of the list box of the model
name are as follows.

- HL-1650/1670N
- HL-1850/1870N
- HL-1450/1470N
- HL-1030/1230/1240/1250/1270N
- HL-1430/1435/1440
- HL-3260N
- HL-2460
- HL-7050
- HL-5030/5040/5050
- HL-5070N
- HL-8050
- HL-6050
- HL-2700CN
- HL-5130/5140/5150D
- HL-5170DN
- HL-5070DN
(From Version 2.47)
- HL-2030/2040
- HL-2070N
(From Version 2.49)
- MFC-7420
- MFC-7820N
- DCP-7010/7020/7025
- MFC-7220
- MFC-7225N
- FAX-2820/2920/2810

If the right port and the model name are chosen, and the OK button is pushed, the
following window will appear.

If the OK button is pushed here, it will return to a main window. “Printing dialog” of
Windows starts by pushing the print button. It will return to the main window when the
printing job is finished.
FUSER ERROR

The “FUSER ERROR” exists in the maintenance information of HL-5030/5040/5050/5070N.

This shows the error generated in the fixing unit.
FUSER ERROR SUB CODE shows the type of the error, and FUSER ERROR HISTORY
shows the temperature change of the fixing unit at the time of error generating.
2-2:Decode maintenance data
This is the function to check the “set up” when the value of Maintenance Data in a
NVRAM memory is changed. Since the item of “Maintenance Data” does not exist in
HL-7050, and HL-5030/5040/5050/5070N, HL-7050, and HL-5030/5040/5050/5070N
are not in the model selection here.
If “Decode the Maintenance Data” is chosen from the “Menu” of the main window, the
following window will appear.

Please input the value in the text box located in the upper part of the window, and
chose the model name from the list. Then, push the O.K. button. The value and the
item in which the inputted value was reflected will be displayed.
This function is available even when the printer is not connected to PC, or the model
name of the selected printer differs from the model name of the printer currently
connected to PC. The items of the model list are as follows.

- HL-1650/1670N
- HL-1850/1870N
- HL-1450/1470N
- HL-1030/1230/1240/1250/1270N
- HL-1430/1435/1440
- HL-3260N
- HL-2460
 Maintenance Data change column
There are the text boxes in which the value of 00 to ff can be inputted.
The number of text boxes that can be changed as follows.

HL-1230/1430/1435/1440/1450/1470N …….> 3
HL-1030/1240/1250/1270N ……> 3
Models other than the above ……> 5

Correspondence with the value of a text box and the item of NVRAM is as shown in the
table below.

ITEM MAXIMUM NOTE

Toner Change 127
Drum Change 63
It can not be changed
Jam Count 2047
Coverage 2.55 The value of Coverage is a sum total value of
two elements. It can not be changed on
Coverage 652.80
HL1030/1230/1240/1250/1270N/1430/1435/1
440/1450/1470N.
 After putting the right value into the text box, chose the printer model from the model
list. Then, push the OK button. The window as shown below will appear.

Depending on the selected model, there are some items that will not be displayed. The
following chart is the correspondence table of the printer model and the item that will
be displayed.

Toner Drum
Jam Count Coverage
Change change
HL-1650/1670N
○ ○ ○ ○
HL-1850/1870N
○ ○ ○ ○
HL-1230/1430/1435/1440/
○ ○ ○ ☓
1450/1470N
HL-1030/1240/1250/
○ ○ ○ ☓
1270N
HL-3260N
○ ○ ○ ○
HL-2460
○ ○ ☓ ○
2-3:Input information
2-3-1:Input information(&password required)
By this function, it is possible to rewrite the Serial Number (NVRAM), Page Counter, and
to eliminate the Printed Page & Error History. A password is required in order to use this
function.

If “Input information(&password required)” is chosen from the “Menu” of the main

window, the following window will appear.

If the right password was inputted, the following window will appear.
The items that can be changed are listed in the box located in the center of the
window. The function, the input system and the initial value of each items are as
shown in a table below.

ITEM FUNCTION INPUT SYSTEM

Clear Printed/Error Eliminates the printed history and Check box
History the error history.
Page Counter Specifies the total number of printed Text box
sheets. (No initial value)
Serial No. Changes the serial number peculiar to Text box
the machine. (Initial value*******)
Reset Develop Bias Resets the developing bias. Check box
From Ver.2.45
Replace PF KIT MP Makes a bar graph of remaining capacity Check box
Replace PF KIT TRAY 1 fill up. Takes a count of “Replace Count” (Check “ON”)
Replace PF KIT TRAY 2 one by one.
Replace Fuser
Replace Drum
Adjust Scanner Specifies the adjusted value of the laser Check box
scanner for setting the print position. The
value is set from 0 to 9999. (The last 4
figures of the bar code label attached to
the Gear plate calking Assy stand for the
adjusted value of the laser scanner.)

Among 4 figures mentioned above, the

first 2 figures stand for the adjusted value
of X and the last 2 figures stand for the
adjusted value of Y. Each of the adjusted
value is calculated by 50 and measured
by 0.1mm.

For example, when the adjusted value is

5248, (X, Y)=(52, 48)
X=(52-50) *0.1=0.2mm
Y=(48-50) *0.1=-0.2mm

Set Starter count The maximum number of paged to be Check box

Set Standard count printed until indicating “Toner Empty” is
different between the starter toner
cartridge and the standard one. It is
necessary to set the appropriate adjusted
value for the toner cartridge installed in
the printer.

It is impossible to set both adjusted value

of the toner cartridge. The error message
appear and the standard toner cartridge
setting is applied automatically.
 The item that can be changed varies according to the models. The following is the
correspondence table of the model name and the item that can be changed.

Clear Set
Reset
Printed/ Page Replace Adjust starter/
Serial No. Develop
Error Counter ment scanner standard
Bias
History count

HL-1650/1670N ○ ○ ○ ○ X X X

HL-1850/1870N ○ ○ ○ ○ X X X

HL-1450/1470N X ○ ○ ○ X X X

HL-1030/1230/
1240/1250/1270N
X ○ X X X X X

HL-1430/1435/
1440
X ○ X ○ X X X

HL-3260N ○ X ○ X X X X

HL-2460 ○ ○ ○ X X X X

HL-7050 ○ ○ ○ X X X X

HL-5030/5040/
5050 ○ ○ ○ ○ X X X

HL-5070N ○ ○ ○ ○ X X X

HL-8050 ○ X ○ X X X X

HL-6050 ○ ○ ○ X X X X

HL-2700CN ○ X ○ X X X X

HL-5130/5140/
5150D ○ ○ ○ X ○ X X

HL-5170DN ○ ○ ○ X ○ X X

HL-5070DN ○ ○ ○ ○ X X X

HL-2030/2040/ ○ ○ ○ ○ ○*1 ○ ○
HL-2070N ○ ○ ○ ○ ○*1 ○ ○
*1
Only the function of “Replace Drum” is available.
 From Version 2.49

Clear Set
Reset
Printed/ Page Replace Adjust starter/
Serial No. Develop
Error Counter ment scanner standard
Bias
History count

MFC-7420 ○ X ○ ○ ○*1 ○ ○
MFC-7820N ○ X ○ ○ ○*1 ○ ○
DCP-7010/7020/
7025 ○ X ○ ○ ○*1 ○ ○
MFC-7220 ○ X ○ ○ ○*1 ○ ○
MFC-7225N ○ X ○ ○ ○*1 ○ ○
FAX-2820/2920/
2810 ○ X ○ ○ ○*1 ○ ○
*1
Only the function of “Replace Drum” is available.
Chose the printer port that is connected to the printer, and change the item that you
want to change. Then push the O.K. button. The window as shown below will appear.

<NOTE>
Once the settings of each item are done, these settings are remained in a memory of
the tool. For this reason, it is not necessary to readjust the settings of each item as
already inputted when selecting this function from Menu again,

If it is necessary to reset all of the settings, shut down the tool by clicking the “EXIT”
button. The tool restores the default settings of each item automatically. The default
settings of each item are as follows.

How to input the settings How to restore the default settings

Check box Un-check
Serial No. Type * (asterisk) as many as required figures
Others No input value
2-3-2:Input information
It is possible to set the items from categories of “Input information (&password
required) except the following items. (from Version 2.44)

Clear Printed/Error History

Page Counter
2-4:Read/Write NVRAM
By this function, it is possible to save the data of NVRAM in the file, or to write the
saved data to the NVRAM. If you chose the “Read/Write NVRAM” from the “Menu” of
the main window, the following window will appear.

Choose the printer port (connected to the printer) and the model name. Then, push the
“Read” or “Write” button. Operation corresponding to each button will be performed.

<Operation of “Read”>
When the printer port and the printer name are chosen correctly, and the “Read” button
is pushed, the data of NVRAM will be written out to the file. This file is saved at the
TEMPORARY folder (TEMP or TMP folder). It overwrites if the file that has the same
name exists. The names of the file that will be made at this stage are as follows.
HL-7050 -> HL-7050_NVRAM.inf
HL-1850/1870N -> HL1850-1870N_NVRAM.inf
HL-5030/5040/5050 -> HL-5030-5040-5050_NVRAM.inf
HL-5070N -> HL-5070N_NVRAM.inf
HL-8050 -> HL-8050_NVRAM.inf
HL-6050 -> HL6050_NVRAM.inf
HL-5130/5140/5150D -> HL-5130-5140-5150D_NVRAM.inf
HL-5170DN -> HL-5170DN_NVRAM.inf
HL-5070DN -> HL-5070DN_NVRAM.inf
HL-2030/2040 -> HL2030-2040_NVRAM.inf
HL-2070N -> HL-2070N.inf
 *** The file is not created for HL-2700CN.
From Version 2.49
MFC-7420 -> MFC-7420.inf
MFC-7820N -> MFC-7820N.inf
DCP-7010/7020/7025 -> DCP7010-7020-7025_NVRAM.inf
MFC-7220 -> MFC-7220.inf
MFC-7225N -> MFC-7225N.inf
FAX-2820/2920/2810 -> FAX2820-2920-2810.inf

Example:
When the temporary folder is “C:¥Windows¥Temp”, and the model name is HL-7050,
the file will be saved in “C:¥Windows¥Temp¥HL-7050_NVRAM.inf”.

The window message as shown below will be displayed during the operation of
“Read”.

During the operation of “Read”, the data transmitted from the printer is always checked
whether it is damaged or not. When the data is damaged, the operation of “Read” is
finished at the time and the file that contains the “data” will also be canceled. When all
the data is written in the file, the data of the file will be checked again. If the error is
found in the data at this stage, the file will be canceled again. The following window will
be displayed at the time of completion of “Read” operation.
<Operation of “Write”>
When you push the “Write” button, “Data” is read from the file at first. After that, the data
will be written out to “NVRAM”. Then, the contents of NVRAM will be compared to the
contents of the file to check whether the data was written out correctly.

The file which will be used during the operation of “Write” is chosen from the temporally
folder automatically. (The name of the file contains the model name.) When the selected
file agree with the model which is connected, the data will be read from the file. Then, it
starts to write out the data to NVRAM. If the file with the name corresponding to the
connected printer does not exist, the operation of “Write” will end in the “ERROR”. The
window message as shown below will be displayed during the operation of “Write”.

After writing the data to the printer is completed, the data of the file and the data of
NVRAM will be compared.
When nothing wrong with the data, the window as shown below will be displayed, then
the data file will be eliminated.

When something wrong with the data, the error message as shown below will be
displayed. In this case, elimination of the file and re-writing to NVRAM will NOT be
operated automatically.

<“NOTES” to the “Read/Write NVRAM” function>

* When you write out the data from file to NVRAM, the serial number will not be
changed unless the printer is turned on again.
* When the operation of “Read/Write” ends in the “ERROR”, please do the next job
after rebooting the printer.
2-5:Send->Read data
By this function, it is possible to send any data file to the device and save the data
received from the device into any folder. This function is added in order to cover the
unsupported configuration information by using the existing functions.

There is a restriction on the data size of sending and receiving. (Each of them is up to
4 kilo byte.) Also, it is necessary to confirm the selected model when performing this
function

<Operation>
If “Send->Read data” is chosen from the menu of the main window, the following
window will appear.

Select the port connected to the device, and specify the full path of a file you want to
send to the device by clicking the “Browse…” or inputting directly. Next, select the
model connected to the PC from a model list. This function is available for all of models
listed as “Object model” on page 1.
By clicking the OK button, the selected file is sent and the readback data from the
device is received.

If the process of receiving is done, the following dialogue for specifying the destination
to save the receiving data will display.
3. ERROR
When some problems occur in the operation, the error message will be displayed. The
main errors and their cause are as follows.

ERROR CAUSE
*The power switch is not turned on.
Cannot communicate with the *The cable is not connected.
printer. *The port which is not connected to the printer
is chosen.
This printer is not “XXXX”
The chosen model name is not the model name
(XXXX indicates the model name of
of the connected printer.
the printer.)
The password used in “Write the Information” is
Password is incorrect
wrong.

The number of figures of the serial number

Data is not correct
used in “Write the Information” is wrong.
*The value outside the range is inputted in
“Decode the Maintenance Data”.
*The data read from the file and the data sent
from the printer in “Read/Write NVRAM” has
Data Error! some problem.
*Transmission of data ended in failure in
“Read/Write NVRAM”.
*When the last of the data sent from the printer
in “Read” is not a new-line.

Operation of the file ended in failure in

File “filename” Error
“Read/Write NVRAM”.

The data written in “Write NVRAM” and the data

Write : LPT1 failed!
of the file are not in agreement.