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Acquisition
By infusing human capital management
processes with social, mobile, analytics and cloud
technologies, companies can hire the right people
at the right time — and then keep them.
| FUTURE OF WORK
Executive Summary
As workforce demographics shift and average employee
tenure shrinks, the competition for hiring the best job
candidates is fierce and getting more so every day. As such,
human capital management (HCM) directors and recruitment
professionals face a host of challenges, including:
Skipping these critical steps will lead to hiring and retention problems down the
line, which can result in escalating costs. This is particularly true when you consider
the high cost of recruiting and hiring talent, which can equal $3,500 per new hire in
indirect and direct costs for U.S. companies, even at the entry level.2 If companies
Management
Case
Em ana
r
vice e
Self-Ser anag
Talent
plo geme
M
yee
Acquisition
Employee/M
and Data
nt
Talent Workforce
Development Engagement
and and
Deployment Retention
ne ll
Be
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Pa
Figure 1
What would be the most important factor How important is international work
when you evaluate a job opportunity? experience to your career progression?
35% 33%
16%
Not
Opportunity to grow Competitive pay, Important
and make a difference benefits and
incentives
4%
Other
13% 84%
14% Important
Values that align
with my own Work-life balance
The survey was conducted in 2012-2013, using Survey Monkey to field an online questionnaire
of over 1,000 college students’ attitudes toward employment.
Source: Cognizant Community Survey, 2013
Figure 2
Techniques that leading companies are incorporating into their talent acquisition
strategies include increasing job flexibility, leveraging analytics tools to predict
staffing needs and validate employment plans, enabling virtual teams with
technology, conducting candidate assessments via video and recruiting where
candidates are located (see Figure 3).
Figure 3
Leveraging social tools can move organizations ahead of their peers in winning
the competition for the best global talent. An example is TiVo’s social recruiting
strategy.8 As a relatively small organization with big-brand recognition, TiVo wanted
to create a recruitment process that would attract candidates who exemplified the
strengths of its own culture. This entailed creating a candidate experience that
incorporated elements of its corporate identity, from its career site to the e-mail
templates used for candidate-to-employer communications. TiVo also leverages
social recruiting software that not only enables sourcing from social networks and
niche sites frequented by desired talent, but also encourages employee referrals
by easing the process of sending job application invitations to employees’ social
networks. Today, one-third of new hires now come through referrals, meeting TiVo’s
goal of attracting workers who really “get” the company brand and understand its
culture.
The Cloud
The cloud also offers many opportunities for transforming talent acquisition. Cloud-
based delivery of software applications, for example, can help companies consoli-
date disparate talent management systems. These nonintegrated systems can lead
to data integrity issues and frustration for job-seekers needing to fill out duplicate
entries for two different jobs. Moving a dozen applications to one or two in the cloud
greatly streamlines maintenance and cuts costs for IT. Furthermore, consolidating
onto the cloud can potentially help normalize business processes across systems.
Applications based in the cloud can help clarify internal-facing processes, as well.
Our clients report receiving thousands of resumes for a single job posting, and yet
they have no efficient way to screen these large volumes of candidates because
Employer Branding
=
Identify
Prospects Make Jobs “Social”
Publishing jobs on
social and professional
Leading Match Establish networking sites.
Employer to open Relation-
job(s) Proactive ship
Brands
Sourcing Nurture Talent
Communities
Building and maintaining
sticky relationships with
Build the world’s talent.
Generate
Relation-
Referrals
ship
Figure 4
Analytics
Analytics is also fueling innovative approaches to candidate sourcing, including the
following:
• Conduct root cause analysis of attrition: The recruitment function can use
data modeling to analyze and understand the factors contributing to employee
attrition and then act pre-emptively to build mitigating factors into competency
profiles for new roles.
• Target available talent supplies: Organizations can use qualitative and quanti-
tative information to build a detailed map of the supply of talent in a particular
locale, in order to better visualize talent pool availability and employability; talent
pool size and fresh graduate supply; skill pool by industry; and trends and fore-
casted reports for future supply expectations.
Social Recruitment
Oracle HCM / Taleo Career Portal on Identity
helped Cognizant grow www.cognizant.com Resume Mirror Management
System
from less than 10,000
employees to over PeopleSoft 9.1 Footprint
160,000 Talent
Acquisition
Workforce Track Global
Whizza Visa
Processing
Administration Assignments
employees Manager
Manage Module
ADP in Base Benefits ePerformance
Competencies
U.S. & UK
Employee/
Enterprise CRM
Manager Payroll Interface
Learning
Self Service
Other third-party
Performance Data
Salary Revision Promotion applications such as PMOs,
Bolt-On Bolt-On
Management Repository
Bolt-On Prolite, eForecaster Data
Figure 5
As this example shows, technology alone does not deliver business results; success
lies in coupling technology with HCM process transformation to deliver measurable
business results, including rapid onboarding and increased efficiency. The SMAC
Stack is driving this revolution on the system side: Social is becoming the new norm
for attracting talent and interacting with candidates; cloud-based solutions are
providing an intuitive user interface and nimble extensibility; and adding analytics
to HR processes allows for better decision-making and achievement of high-impact
results.
Next Steps
To begin transforming your talent acquisition processes via SMAC, consider the
following steps:
• Assess the current state of your talent acquisition processes, including recruit-
ment forecasting, candidate sourcing and onboarding.
• Conduct one or more talent management surveys to identify how successful your
company is in its hiring practices.
Arlene DeMita is Cognizant’s Senior Practice Director, Enterprise Application Services, Cloud HCM.
She has more than a decade of outsourcing and management consulting experience within HR,
learning, HCM and talent management. Arlene has worked with major corporations in financial
services, technology, healthcare, energy, telecommunications, consumer retail and life sciences.
Prior to joining Cognizant, Arlene was a global offer lead at Accenture and led the company’s
Talent Development and Learning BPO Practice. Arlene has also held positions at Convergys and
VeriSign. She has a Master of Health Service Administration and a B.A. in Humanities, and in 2012,
she participated in the Smith College Executive Leadership Consortium. She can be reached at
Arlene.DeMita@cognizant.com | Linkedin: http://www.linkedin.com/in/ademita.
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