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Diagnostic Studio
Users Guide
EP-DS1166
R200
May 2010
Release 200
Notices and Trademarks
While this information is presented in good faith and believed to be accurate, Honeywell disclaims
the implied warranties of merchantability and fitness for a particular purpose and makes no
express warranties except as may be stated in its written agreement with and for its customers.
In no event is Honeywell liable to anyone for any indirect, special or consequential damages. The
information and specifications in this document are subject to change without notice.
Honeywell, PlantScape, Experion PKS, and TotalPlant are registered trademarks of Honeywell
International Inc.
Release Information
Document Name Document Release Publication
ID Number Date
Document Category
Pacific
Contact: Honeywell Global TAC – Pacific
Phone: 1300-364-822 (toll free within Australia)
+61-8-9362-9559 (outside Australia)
Facsimile: +61-8-9362-9564
Mail: Honeywell Limited Australia
5 Kitchener Way
Burswood 6100, Western Australia
Email: GTAC@honeywell.com
India
Contact: Honeywell Global TAC – India
Phone: +91-20- 6603-9400
Facsimile: +91-20- 6603-9800
Mail: Honeywell Automation India Ltd
56 and 57, Hadapsar Industrial Estate
Hadapsar, Pune –411 013, India
Email: Global-TAC-India@honeywell.com
Korea
Contact: Honeywell Global TAC – Korea
Phone: +82-80-782-2255 (toll free within Korea)
Facsimile: +82-2-792-9015
Mail: Honeywell Co., Ltd
4F, Sangam IT Tower B4-4 Block
1590, DMC Sangam-dong, Mapo-gu
Seoul, 121-835, Korea
Email: Global-TAC-Korea@honeywell.com
Singapore
Contact: Honeywell Global TAC – South East Asia
Phone: +65-6580-3500
Facsimile: +65-6580-3501
+65-6445-3033
Mail: Honeywell Private Limited
Honeywell Building
17, Changi Business Park Central 1
Singapore 486073
Email: GTAC-SEA@honeywell.com
Taiwan
Contact: Honeywell Global TAC – Taiwan
Phone: +886-7-536-2567
Facsimile: +886-7-536-2039
Mail: Honeywell Taiwan Ltd.
17F-1, No. 260, Jhongshan 2nd Road.
Cianjhen District
Kaohsiung, Taiwan, ROC
Email: Global-TAC-Taiwan@honeywell.com
Japan
Contact: Honeywell Global TAC – Japan
Phone: +81-3-6730-7160
Facsimile: +81-3-6730-7228
Mail: Honeywell Japan Inc.
New Pier Takeshiba, South Tower Building,
20th Floor, 1-16-1 Kaigan, Minato-ku,
Tokyo 105-0022, Japan
Email: Global-TAC-JapanJA25@honeywell.com
Elsewhere
Call your nearest Honeywell office.
http://www.honeywell.com/ps
Training Classes
Honeywell Automation College:
http://www.automationcollege.com
Symbol Definitions
The following table lists those symbols used in this document to denote certain conditions.
Symbol Definition
Symbol Definition
1. INTRODUCTION ..........................................................................13
1.1 About Diagnostic Studio .............................................................................. 13
Diagnostic Studio tasks ........................................................................................................13
Diagnostic Studio log files ....................................................................................................14
Before using Diagnostic Studio ............................................................................................14
Access privileges for the Diagnostic Studio..........................................................................14
5. PASSWORD SETUP....................................................................27
5.1 Setting up Passwords................................................................................... 27
About DCOM and services passwords.................................................................................27
Setting up and synchronizing DCOM and services passwords ............................................28
Considerations .................................................................................................................... 30
6.2 Setting up System Performance Servers ....................................................30
Changing the System Performance Server scope............................................................... 30
Adding system performance data to displays ...................................................................... 32
Common performance data items ....................................................................................... 32
Use the Diagnostic Studio to analyze one or more similar devices. For example, you can
select a group of computers and verify their “Hosts” files are configured correctly. You
will receive a verification status for each node selected and analyzed. When the analysis
tools detect a system incompatibility, the tool presents recommended options to fix the
incompatibility.
Step Action
1 From the Diagnostics Studio, click the Diagnostic tests button at the bottom
on the left pane.
2 From the Select a test to perform list, select Network Analysis. The list of
network analysis tests is displayed.
4 Select each computer that needs the hosts file verified for consistency in IP
addressing and node naming.
5 Click Start.
Step Action
6 Review the results displayed on the right pane and determine if any further
actions are needed.
Step Action
1 From the Diagnostics Studio, click the Diagnostic tests button at the bottom
on the left pane.
2 From the Select a test to perform list, select Network Analysis. The list of
network analysis tests is displayed.
Step Action
5 Click Start.
6 Review the results displayed on the right pane and determine if any further
actions are needed.
Example
FrequencyCorrectRate 4
HoldPeriod 5
LargePhaseOffset 50000000
MaxAllowedPhaseOffset 1
MaxNegPhaseCorrection 54000
MaxPosPhaseCorrection 54000
PhaseCorrectRate 1
PollAdjustFactor 5
SpikeWatchPeriod 900
UpdateInterval 100
AnnounceFlags 10
EventLogFlags 2
LocalClockDispersion 10
MaxPollInterval 15
MinPollInterval 10
Step Action
1 From the Diagnostics Studio, click the Diagnostic tests button at the bottom
on the left pane.
2 From the Select a test to perform list, select Network Analysis. The list of
network analysis tests is displayed.
4 Select each computer that needs the correct link speed verified and click
Start.
5 Review the results displayed on the right pane and determine if any further
actions are needed.
Step Action
1 Launch the Diagnostic Studio and click the Diagnostic tests button at the
bottom on the left pane.
2 From the Select a test to perform list, select Security Analysis Test.
4 From the network tree on the left pane, select each computer that needs the
COM Server settings verified.
5 The COM Server verification tab appears on the right pane with the results.
Review the results and determine if any further actions are needed.
Step Action
Step Action
1 Launch the Diagnostic Studio and click the Diagnostic tests button at the
bottom on the left pane.
2 From the Select a test to perform list, select Security Analysis Test.
4 From the network tree on the left pane, select each computer that needs the
link domains script verified.
Step Action
5 The Link Domain Verification tab appears on the right pane appears with
the results. Review the results and determine if any further actions are
needed.
6 Select the Link domain configuration that is erroneous and click Fix to fix the
errors.
Step Action
1 Launch the Diagnostic Studio and click the Diagnostic tests button at the
bottom on the left pane.
2 From the Select a test to perform list, select System Health Tests.
4 Select the category under which the test whose status you want to view is
saved from the Select Test Category list.
5 The Select Test list displays all tests that have been defined for the selected
test category. Select the test whose status you want to view from the Select
Test list.
6 From the network tree on the left pane, select each computer on which the
test you selected was run.
Step Action
7 The System Health Test Results tab appears on the right pane with the
results. Review the results and determine if any further actions are needed.
Step Action
1 Launch the Diagnostic Studio and click the Diagnostic tests button at the
bottom on the left pane.
2 From the Select a test to perform list, select System Health Tests.
4 Select the category under which the test that you want to run is saved from
the Select Test Category list.
5 The Select Test list displays all tests that have been defined for the selected
test category. Select the test that you want to run from the Select Test list.
6 From the network tree on the left pane, select each computer on which you
want to run the test.
7 The System Health Test Results tab appears on the right pane with the
results. Review the results and determine if any further actions are needed.
ATTENTION
Any password changes may not be effective until the listed service or
application is restarted.
Step Action
1 Launch the Diagnostic Studio and click the Password Setup button at the
bottom on the left pane.
2 Select each computer that has an account needing a password update. The
Setup password tab appears on the right pane.
4 Enter and confirm the new password. If necessary, confirm any messages.
5 Review the results and determine if any further actions are needed.
6 Click Next to set the new password for the selected Windows account. All
COM servers and Windows services that utilize this account will also be
synchronized.
Attributes
ATTENTION
Do not edit the filter supplied by Honeywell. Create your own filter (by copying
or using Save As) to supplement this set of filtered events.
Considerations
The Event Filter tool provides Help with detailed descriptions of the event characteristics
that are useful when assigning event types to your event filter.
To enable notifications using an event filter:
Step Action
1 Choose Start > Programs > Honeywell Experion PKS > System
Management > System Management Display.
5 Scroll through the list and double-click Event Filter Configuration. The
Event Filter snap-in is added to the tree in the Management Console
window.
6 Right-click Event Filter and choose All Tasks > New in the pop-up menu.
The Select an Event Source dialog box appears.
Step Action
11 Right-click the xml file and choose All Tasks > Save in the pop-up menu.
Save this file in the C:\HWIAC\filter folder.
Step Action
7 Select or clear the check boxes as appropriate to limit the SPS scope to any
combination of OUs and computers.
Step Action
9 Click OK.
Step Action
3 Click the (Alphanumeric) icon on the Toolbox toolbar and then drag the
pointer on the display to define the size, shape and position of an
alphanumeric.
5 Click the Data tab and make sure that Point/Parameter is selected in Type
of database link.
7 In the Parameter box, type the alias for the data item you want to display in
the format computername.alias, for example, localhost.BiosVersion.
Alias Description
Alias Description
Alias Description