GPON02-D2-CIL#sho gpon onu state gpon-olt_1/5/4 5

OnuIndex Admin State OMCC State O7 State Phase State

----------------------------------------------------------------------------
gpon-onu_1/5/4:5 enable enable operation working
ONU Number: 1/1
GPON02-D2-CIL#sho time
% Incomplete command.
GPON02-D2-CIL#sho clo
GPON02-D2-CIL#sho clock
15:00:51 Mon Jan 18 2016 UTC
GPON02-D2-CIL#

We acknowledged and recorded your report in Telkom reference :

We will give an update as soon as we have the information.
We are sorry for inconvenience that cause you and thank you for your kind
understanding.

servicedesk@telkomtelstra.co.id;
osman.ramadhan@telkomtelstra.co.id;
ade.rizki@telkomtelstra.co.id;
himawan.ariefianto@telkomtelstra.co.id;
tety.andriani@telkomtelstra.co.id;
edi.mulia@telkomtelstra.co.id;
alwin.bahari@telkomtelstra.co.id;
lando.siregar@telkomtelstra.co.id;
sigit.prabowo@telkomtelstra.co.id;
akhmad.amirullah@telkomtelstra.co.id;
=========================================

Dear Asif & HP Team,

As spoken via phone before

We opening a new ticket for getting the progress : IN35134555
It is currently being handle by our NOC Team to investigate the problem.
We'll be informing you again for the development next on the time soon.

We're apologize for the inconvenience.

Thanks a lot for your attention & trust in using our services.

========================================
Dear HPE Team,

Could you please ensure if this line already paid?

As we check there is billing issue and at our system this line is isolate
Here are the capture for your reference :

Dear All,

Any update regarding this case ?

Currently we are taking the issue on hold for next 2 hours.
It will be auto-closed for no further any report or re-interrupting same problem
back.

We're apologize for the inconvenience.

Thanks a lot for your attention & trust in using our services.

===============================
info ke customer untuk pengecekan awal:

Dear BT Team,

As per our backroom check, there was LOS alarm facing customer device
Could you please provide us your local contact standby for further checking and
coordination with our backroom team?
Awaiting your feedback

GPON00-D2-CTR-3#sho gpon onu state gpon-olt_1/2/4 16

OnuIndex Admin State OMCC State Phase State Channel

--------------------------------------------------------------
1/2/4:16 enable disable LOS 1(GPON)
ONU Number: 0/1

We're apologize for the inconvenience.

Thanks a lot for your attention & trust in using our services.
========================================
Let we coordinate with our related team regarding this case.
We will keep you posted as soon as possible.

Thanks a lot for your attention & trust in using our services
==============================================
info update
Dear Team,

Information from our backend,

the link is impacted of major issue |master Ticket IN35187737
I.IP: R5 T2-D5-KBL_BE15_TO_T2-D1-BTC_BE15_NO1_5X100G (DOWN/TRAFFIC CONGEST).
It already up after traffic changed to link 1.

The ticket will be hold about 2 hours ahead,

It will be set auto close if there is no feedback from your end.

Thanks a lot for your attention & trust in using our services.

=================================
open tiket
Dear Team

Appreciate your response.

Opening a new ticket for getting the progress : IN35175248
It is currently being handle by our NOC Team to investigate the problem.
We�ll be informing you again for the development next on the time soon.

We apologize for these inconvenience.

Thanks a lot for your attention & trust in using our service

=============================
Dear BT Team,

We will coordinate with our backroom to change the configuration.

Thanks a lot for your attention & trust in using our services.

======================
Our backroom already change configuration to auto.
See capture below for your reference :
====================
Dear Team

As your information LCON is available during office hour

Access hours: 8am to 6pm, Monday Until Friday.
Kindly wait the schedule progress
We will cordinate with FE for this information

Note :
could you please share IP PE&CE, and subnet mask for bypass test

We apologize for these inconvenience.

Thanks a lot for your attention & trust in using our service
====================
info update
Dear Team,

we are sorry for late response.

Information from our FE, they still on checking ADSL at MDF building.
kindly please wait for new update, we will inform you as soon as possible.
Here is the evidence:
====================
blm ada feedback
Dear Team,
Any update regarding this case ?
Allow us to close the ticket if there is no issue anymore
Thanks a lot for your attention & trust in using our services
==========================
jika belum ada feedback auto close
Dear Orange Team,

Any update regarding this case ?

Currently we are taking the issue on hold for next 2 hours.
It will be auto-closed for no further any report or re-interrupting same problem
back.

We're apologize for the inconvenience.

Thanks a lot for your attention & trust in using our services.
======================
untuk gamas

Dear TelkomTelstra Team,

Acknowledge,
This issue still referred to force majeur at WTC 2 Building, cause CO MRT project,
We will coordination with backroom team if restoration have finish at all,

We're apologize for the inconvenience.

Thanks a lot for your attention & trust in using our services.
=================
issue dyinggasp
Dear TelkomTelstra Team,

Please be informed if any power outage at customer site/customer building

==================
RFO
Dear Telkomtelstra Team,

Information from our team :

RFO : Cable FO cut 288 due MRT construction
ACT : Splicing FO cable

We are apologize for the inconvenience,

Thanks a lot for your attention & trust in using our services.

Your sincerely
=================
As per spoken via phone before, let me continue troubleshoot with our backroom
team,
First estimation about 2 hours,
We will share you if any update available,