As-Is Business of Easy car Rental

Customer Customer care Executive Driver Account Team

Walkin

Trip Check source/

Enquire destination and
travelling dates

Fill the form of trip Yes

details
No
Service is
not available

Check the car

avalability

Select car Yes

No

Yes Check for the

alternative
No

Caluculate trip
estimated cost

Payment(50% Apply if any

upfront) discount

Cash/Netbanking/ Success Issue the receipt

Cheque/Paytm

Fails
Complaint to the
Resolve the
Easy Car Rental a/c
issue
team
Yes

No
Repeat the payment process

Cancel Booking Cancel before 3 days

1. Cancel before
days 3 days: 80%
Process for
return
Yes Refunding
2. Cancel before 2
days: 50% return
No
3. Cancel before 1
day: 20% return

Check the driver

avalability

Receive the
Receive Driver
customer details one
details one day prior Allocate the driver
day prior the trip
the trip date
date

Pay remaining Yes Issue receipt

payment
No
Pay when trip Update the trip
ends details (Status) Note Odometer
reading before starts

Note Odometer
reading when trip
ends

Check the car

condition

Receive
final Bad
payment Good

Issue the Trip end

receipt