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APPENDIX
QUESTIONNAIRE
Dear Respondent,
Not successful
Somewhat successful
Successful
Very successful
Start
Not Satisfied
SC enabler Improve Implem
Appropriate Already
enting
Close partnership with
suppliers
Close partnership with
customers
JIT supply
E-procurement
Electronic data
interchange (EDI)
Out sourcing
Sub contracting
Third Party
Logistics(3PL)
Strategic Planning in
Procurement and
Distribution
Supply chain
benchmarking
Vertical Integration
Few suppliers
Many suppliers
Holding safety stock
Use of external
consultants
6. How much did you actually benefit from using the above SC enablers?
Not at
Benefits Little Average Greatly A lot
all
Better quality of information
Better quantity of information
Flexibility in operation
207
Not at
Benefits Little Average Greatly A lot
all
Reduced lead-time in
manufacturing
Cost saving in manufacturing
Improved Forecasting
Improved Resource planning
Better operational efficiency
Reduced inventory Level
More accurate costing
Increased coordination
between departments
Increased coordination with
suppliers
Increased coordination with
customers
Increased sales
10. Rate the following e-business influenced SCM attributes which you
feel it is important to your organisation
Transportation
Not at all Little Average Greatly A lot
factors
Transportation Cost
Scheduling pickups
at regional
distribution Centres.
Scheduling drop-
offs at regional
distribution Centres.
Monitoring on time
arrivals of carriers.
Mode of
Transportation
Order processing
Not at all Little Average Greatly A lot
factors
Order Processing
Time
Communication
with customers on
order status
Communication
with vendors on
order efforts
Communication
with customers on
out of stocks
Check credit status
of customers
215
Order processing
Not at all Little Average Greatly A lot
factors
Check credit status
of vendors
Communication
with customer on
returned
Merchandise
Providing total
order-cycle
performance for
Customers
Providing credit
processing status to
customers
Obtain price quotes
from vendors
Providing price
quotes to customers
Customer service
Not at all Little Average Greatly A lot
factors
Customer Promising
time
Customer order
Status
Providing details of
Products to
customers to
purchase items
online through
catalogs and Lists
Receipt of customer
complaints
216
Customer service
Not at all Little Average Greatly A lot
factors
Providing technical
service
Notifying customers
of emergencies in
the supply chain
strikes, fires, etc..
Use of internet to
sell to customers
Managing the
outsourcing of
customer service
functions
Production
Not at all Little Average Greatly A lot
scheduling factors
Coordination of
production
schedules with
vendors
Coordination of
production
schedules with field
depots
Coordination of
production
schedules with
warehouse
Coordination
production
schedules of
multiple
Manufacturing sites
in India
Others specify
217
Vendor relation
Not at all Little Average Greatly A lot
factors
Coordination of
deliveries of
vendors to
warehouses and
field depots.
Communication
with vendors
regarding raw
material Stock
levels at their plant
sites
Purchasing of items
from vendor online
through catalogs
and supply Lists
Receipt of
information queries
from vendors
19. Please rate the following company’s strategy ‘s, the extend to which it
lays emphasis in Supply Chain Management of your organisation.
20. Please rate the following aspects of top management, the extend to
which it lays emphasis in Supply chain Management of your
organisation
Top Management
Not at all Little Average Greatly A lot
Factors
Commits adequate
resources (financial,
time, personal,.) for
effective SCM
Has a very clear
customer and
shareholders focus
Ensures a good internal
communication and
dialogue process
Supports the acquisition
and implementation of
appropriate information
system (e.g., ERP, VMI,
WMS, etc.)across
departments and across
the supply chain
Ensures performance
measures are aligned
with the SCM Strategy
219
22. Indicate the extent to which emphasis has to be laid on Bench marking
of SCM activities with that best in class of organisation?
23. Rate the following, the extent to which Measures of performance lays
emphasis on your organisation’s SCM
Not at
Measures Little Average Greatly A lot
all
Profitability has increased
Return on investment has
increased
Market share has increased
Cash to cash cycle time has
decreased
221
24. State the extent to which Trading partner performance lays emphasis
on your organisation’s SCM
25. Rate the extent to which Business performance given below lays
emphasis on your organisation’s SCM
26. Rate the extent to which Customer related performance given below
lay emphasis to on your organisation SCM
Company Name:
Address: