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1. The OS that Wingle supports is related with the firmware of itself. Generally, please refer to
the information printed on gift box.
2. When a new OS is released, certainly the OS may be added some features, and created some
protocols which should require device-designer to develop new drivers to fit the OS. If so,
the Wingle may not support the new OS and you need to contact product-provider from
whom you buy the Wingle to get if the product supports.
Probable Cause:
Potential virus may exist in PC
May be the Software issue of Wingle
Method:
Step1:Scan PC and clear virus to try.
Step2:Change PC to try. If it works well, PC may inflect virus.
Step3:if it does not work after changing PC, then please contact local agent of HUAWEI.
should I do?
Probable Cause:
Drivers of USB interface may be damaged
Drivers of Wingle may be damaged
Method:
Step1:exchange to other computers, if it is not working as well, please contact local service
agent, if works well, Please follow the steps two.
Step2: try to copy ‘usbstor.inf’ from the same file system(System path:C:\WINDOWS\
usbstor .inf),then cover the source file.
PS:’usbstor.inf’ file must be copied from the same version of the OS; otherwise it will lead
failures
Step3:after you replace the file but it cannot be resolved, try other methods to repair the
system , like restore OS etc.
10. What kind of charger and Mobile Power can Wingle use?
Voltage 5V, current 1A. You are recommended to use the regular HUAWEI charger or HUAWEI
mobile power.
13. The device can connect the Wi-Fi, but can not connect the
14. How to view the data card hardware and software versions?
Logging in WEB UI, click the " system " menu → " Device Information" you can see the
following information::
serial number
IMEI
hardware version
sub-bit version
client software version
Step3:Turn off the firewall and monitor software, and then have a try;
Step4:If the above method does not work, please go to the local data card data card service
point to detect the function.
Step4: When replacing other terminal using normal, go to the local data card data card service
point detection function.
18. Why connected to Wi-Fi and mobile networks but still can