PROJECT BASED SKILLING REPORT

On
INTELLIGENT AGENT FOR E-COMMERCE
Submitted in partial fulfilment of the
Requirements for the award of the Degree of

Bachelor of Technology
In
Computer Science & Engineering
By

ID NUMBER NAME
170031519 P.Jithendra
170030474 J.Srikanth
170031277 T.Hemanth

DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING

(DST-FIST Sponsored Department)

KLEF
Green Fields, Vaddeswaram, Guntur District-522 502
2018-2019
 KLE F
DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING
(DST-FIST Sponsored Department)
Green Fields, Vaddeswaram, Guntur District-522 502
2018-2019

CERTIFICA
TE
This is to certify that this project based lab report entitled “INTELLIGENT AGENT
FOR E-COMMERCE” is a bonafide work done by P.JITHENDRA(170031519),
J.SRIKANTH(170030474), T.HEMANTH(170031277) in partial fulfillment of the
requirement for the award of degree in BACHELOR OF TECHNOLOGY in Computer
Science and Engineering during the academic year 2018-2019.

Project Guide
MR.SK.ASLAM

Faculty In Charge Head of the Department

Mrs. Lakshmi Prasanna Dr. Hari Kiran Vega

 KLE F
DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING
(DST-FIST Sponsored Department)
Green Fields, Vaddeswaram, Guntur District-522 502
2018-2019

DECLARATI
ON
We hereby declare that this project based lab report entitled “INTELLIGENT AGENT FOR
E-COMMERCE” has been prepared by us in partial fulfillment of the requirement for the award of
degree “BACHELOR OF TECHNOLOGY in COMPUTER SCIENCE AND ENGINEERING”
during the academic year 2018-2019.

I also declare that this project based lab report is of our own effort and it has not been
submitted to any other university for the award of any degree.

Date:
Place: Vaddeswaram Submitted by:

ID NUMBER NAME
170031519 P.Jithendra
170030474 J.Srikanth
170031277 T.Hemanth
ACKNOWLEDGEMENTS
Our sincere thanks to MR.SK.ASLAM SIR in the Lab for their outstanding support

throughout the project for the successful completion of the work

We express our gratitude to DR.V.HARI KIRAN Head of the Department for Computer

Science and Engineering for providing us with adequate facilities, ways and means by which

we are able to complete this term paper work.

We would like to place on record the deep sense of gratitude to the honourable Vice

Chancellor, K L University for providing the necessary facilities to carry the concluded term

paper work.

Last but not the least, we thank all Teaching and Non-Teaching Staff of our department and

especially my classmates and my friends for their support in the completion of our term paper

work.

Submitted by:

ID NUMBER NAME
170031519 P.Jithendra
170030474 J.Srikanth
170031277 T.Hemanth

Table of Contents

Content Page.no

Abstract……………………………………………………………..6
Introduction………………………………………………………....7
Type of Intelligent agents…………………………………………...8
Project Description………………………………………………….9
Process of E-commerce…………………………………………….10
E-commerce Technology…………………………………………...11
Code………………………………………………………………...12
Output……………………………………………………………….14
Requirement for e-commerce……………………………………… 16
Applications………………………………………………………....17
Advantages…………………………………………………………..18
Disadvantages………………………………………………………..19
Conclusion…………………………………………………………...20

ABSTRACT

In recent years the World Wide Web has become largest market place due
to its exponential growth enabled extensive progress in new information society
functions such as electronic commerce. Electronic commerce, known as e-
commerce, is a type of industry where buying and selling of product or service
over electronic systems such as the Internet and other computer networks.
Simply e-commerce is buying and selling over the internet medium. Electronic
commerce involves business to business (B2B), business to customer (B2C) and
customer to customer (C2C) transactions. It covers a wide variety of issues
including security, trust, reputation, law, payment mechanisms, advertising,
ontologies, electronic product catalogs, intermediaries, multimedia shopping
experiences, and back office management. Agent technologies can be applied to
any of these areas in e- commerce.

INTRODUCTION

According to IDMs definition intelligent agents are software programs that carry out some set
of tasks on behalf of a user or another program with some degree of independence. So doing,
gain some knowledge or representation of the user’s desires. According to Meas definition
software agents are computer programs that run in the background and perform tasks
autonomously.
Software agents are becoming an important part of these Modern information systems
because they diminish the complexity, and they achieve this technically and psychologically.
Technically, each agent provides a locus of intelligence for managing a subset of the
information in the system, either on its own initiative or under the direction of a user. Each
intelligent agent can be readily replicated and then distributed as needed. This agent-based
approach to information management is both scalable and cost-effective.

Psychologically, people need abstractions by which they can understand, manage, and use
complex systems effectively. A natural and convenient abstraction appears to be one based on
humanizing the information system components that is, treating the components as animate.
In this abstraction, software components are like human agents. The abstraction is effective,
because people have a lot of experience in dealing with other people, and they can apply their
experience to understanding and dealing with complex software. [3]

Software agents were first used few years ago to filter information, match individuals with
similar interests, and automate repetitive activities. More lately, agents have been applied to
e-commerce, encouraging a revolution in the way people conduct transactions in e-
commerce. Intelligent agents in e-commerce web sites can carry out many decision making
and problem-solving tasks that usually require human intelligence, such as diagnosis, data
sorting, planning, or negotiation. They can answer email messages, search the Internet for
valuable information, carry out comparisons, or even become electronic pets.

Types of Intelligent agents:

Problem-solving agents -They do many traditional planning expert systems did, namely
collect data, analyze a situation, and make a conforming decision for how to act on the user’s
behalf. Purchasing agents is an example for this category.

User-centric agents- These type of agents enable interaction with the user. Also they provide a
better user interface by getting knowledge about the user’s system use preferences and
tailoring the interface to the user preferences.
Control agents – They control the operation of some agents in a multi agent environment. In
this context one needs to remember that agents are not only mobile, but also small in size,
each with a very specialized capability. Hence, the interaction of several agents might be
required to provide sufficient intelligence and capability. These are very progressive agents
used in research experimentations.

Transaction agents- These agents translate information between different data standards
within a unrelated database or file environment.

Between these four types, the ones that create contention are problem solving agents
specializing in data gathering. They may be aided by transaction agents to access data from
numerous data sources and may be controlled by control agents. However, the most important
functionality is the ability to collect and analyze information from remote sites.

PROJECT DESCRIPTION

Artificial intelligence (AI) continues to play a significant role in many leading information
systems. In the past, its use has been limited due to its complexity, monolithic designs and
lack of knowledgeable system developers. AI contribution is now crucial in nondeterministic
systems such as workflow, data mining, production scheduling, supply chain logistics, and
most recently, ecommerce.

Its new form is not the monolithic AI systems of the past, but distributed artificial
intelligence, popularly known as intelligent agent technology. Intelligent agent technology is
the next logical step in overcoming some shortcomings in e-commerce. Namely, successful
computer systems underlying ecommerce require judgment and the knowledge of experts
such as buyers, contract negotiators and marketing specialists.
It is useful to explore the roles of agents as mediators in electronic commerce in the context
of a common framework. The presented model stems from consumer buying behaviour
research and comprises the actions and decisions involved in buying and using goods and
services. The model covers many areas, but focuses primarily on retail markets (although
most concepts pertain to business-to-business and business-to consumers markets as well).

Also, electronic commerce covers a broad range of issues, some of which are beyond the
scope of this consumer buying behaviour model. There are a variety of descriptive theories
and models that attempt to capture buying behaviour, such as the Nicosia model, the Howard-
Sheth model, the Engel-Blackwell model, the Bettman information-processing model, and the
Andreasen model . These models all share a similar list of six fundamental stages of the
buying process, which also elucidate where agent technologies apply to the shopping
experience:

Identification: This stage characterizes the buyer becoming aware of some unmet need by
stimulating through product information. Agents can play an important role for those
purchases that Intelligent Agents in E-commerce are repetitive (supplies) or predictable
(habits). One of the oldest and simplest examples of software agents are so called "monitors":
continuously running programs which monitor a set of sensors or data streams and take action
when a certain pre-specified condition apply.

There are many examples in abundant use, one very familiar is a "notification agent" called
"Eyes" by Amazon.com, which monitors the catalog of books for sale and notifies the
customer when certain events occur that may be of interest to the customer (e.g., when a new
book in category X becomes available).
 PROCESS OF E-COMMERCE

 Order fulfilment

 Manufacture (manufacturing systems)

 Delivery (tracking systems)

 Post-sale events
 Customer service
 Reorder, restock

 Accounting
 Are we making a profit?

 Data analysis
 Who’s buying the stuff?

 Transaction
 Transaction processing, Databases
 Electronic Payment Systems,
 Computer Security,
 System Reliability
 E-COMMERCE TECHNOLOGY:
 Networks
 Internet
 Databases
 Transaction
 processing
 Security
 Electronic payment
 Search engines
 Intelligent agents
 Data mining
CODE:

import pandas as pd
data_sheet1=pd.read_csv('flipkart_com-ecommerce_sample.csv')
print("welcome to flipkart online shopping:")
print("Enter the user name:")
p=input()
print("enter the password:")
l=input()
print("you are succesfully logged in and hope you enjoy your shopping")
f=int(input())
i=0
while(i!=f):
df=input()
print(data_sheet1[data_sheet1['product_name']==df])
i+=1
print("1.Excellent")
print("2.Average")
print("3.satisfactory")
print("4.poor")
ch=int(input())
if(ch==1):
print("Hurrah...We are so glad for your feedback")
elif(ch==2):
print("we are glad to receive your response")
elif(ch==3):
print("we are happy to know your feedbaack")
elif(ch==4):
print("we sincerely apoligize for our inconvince and hope we improve our facilities")
print("we humbly request you to give us some suggestions to improve our service")
s=input()
print("happy to receive your suggestions we will try to implement them")
print("thank you for shopping and Hope you visit again")
Output:
REQUIREMENTS FOR E-COMMERCE:

o Telecommunication Infrastructure Requirements

o Hardware Requirements for E-commerce
o Software Requirements for E-commerce
o Technical Skill Requirements
o Financial Infrastructure
o Legal and Policy Framework
Applications of Artificial Intelligence in E-Commerce:

 Chatbots
 Image search
 Handling Customer Data
 Recommendation Systems
 Inventory management
 Cybersecurity
 Better Decision Making
 Sales Service
 Customer Relationship Management (CRM)
ADVANTAGES:

 Faster buying/selling procedure, as well as easy to find products.

 Buying/selling 24/7.
 More reach to customers, there is no theoretical geographic limitations.
 Low operational costs and better quality of services.
 No need of physical company set-ups.
 Easy to start and manage a business.
 Customers can easily select products from different providers without moving
around physically.
 DISADVANTAGES:

 Any one, good or bad, can easily start a business. And there are many bad
sites which eat up customers’ money.
 There is no guarantee of product quality.
 Mechanical failures can cause unpredictable effects on the total processes.
 As there is minimum chance of direct customer to company interactions,
customer loyalty is always on a check.
 There are many hackers who look for opportunities, and thus an
ecommerce site, service, payment gateways, all are always prone to attack.
Conclusion:

Digital Platform has made life easier for the retailers as well as buyers. E-commerce
websites are witnessing an exponential hike in their sales. Artificial intelligence has helped E-
Commerce websites in providing the better user experience. Artificial intelligence research in
the field of E-commerce is leveraging the sales of E-commerce too.