Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
General instruction
There is no need to write your name
Open- ended questions are answered by writing on the space provided. If the space is
not sufficient, please use the back page of the paper or separate paper which ever
suit for you.
Close- ended questions are answered by placing a tick () mark with in the box.
Selecting more than one item in case of close ended questions is possible.
I. Respondent’s profile
2. Age
15-20 26-30 Above 40
21-25 31-40
3. Educational level
Below Grade 12 BA/ BSC
12th Grade complete MA/MSC
Certificate from technical and vocational institution PhD
Diploma
Other (please specify) ___________________
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III. The way if obtaining information about existence of conflict
6. How do you get the information of conflict?
Through hearsay from friends and collageous
Through formal report from the parties felt in conflict
Others (please specify)_________________________________________________
IV. Sources of conflict
The sources of conflict in an organization can be broadly classified in to three: personal
factors, structural factors and communication factors.
7. Which of the following personal factors can be a source of conflict in your
organization?
Emotions attitudes skill & responsibility diversity
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V. Conflict outcomes
11. What are out comes of the conflicts encountered by your organization?
Functional Dysfunctional Both
12. If the out comes are functional which of the following are the consequences?
It promoted organizational vitality It increased efficiency
It motivated change It increased commitment
It leads to new ideas & innovations
Others (please specify) _____________________________________________
13. Which of the following dysfunctional outcomes of conflict happen in your
institution?
Employee turn over customer dissatisfactory
Distorted group cooperation Increased job dissatisfaction
Resource wastage Diversion of energy from work
Creates negative climate In efficiency
Others (pleas specify) _______________________________________________
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IX. Effect if gender on conflict management
17. Do you think gender have an influence on the effectiveness of managing conflict.
Yes No
Thank you!
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