TG - Travel Services G10 PDF

Kto12 BASIC EDUCATION CURRICULUM
TECHNOLOGY AND LIVELIHOOD EDUCATION

HOME ECONOMICS – TRAVEL SERVICES
TEACHER’S GUIDE
Grade Level Standard:
At the end of Grade 10, learners are expected to demonstrate their

understanding of the concepts and core competencies as prescribed in TESDA
Training Regulation in Travel Services namely: 1.) The Philippine Tourism Industry
(PT); 2.) Travel Management Companies and Travel Agencies (TM); 3.) Markets
and Destination (MD); 4.) The Internet and E-Travel Commerce (ET); 5.) The Travel
Management Cycle (MC); 6.) Corporate Travel Management (CT); 7.) Tour and
Travel Products (TP); and, 8.) Travel and Tour Accounting Documents and Billing
Settlement Plan (TD). This will also be a venue for students to assess themselves
and identify aspects of the business that is needed to be strengthen and
safeguarded before becoming part of the workforce.
CONTENT STANDARD
At the end of this course, learners demonstrate their understanding of the

concepts and theories in Travel Services
PERFORMANCE STANDARD
The learner independently demonstrates core competencies in Travel

Services as prescribed in the TESDA Training Regulation.
LEARNING COMPETENCIES
 Explain the concepts in Travel Services.

 Discuss the relevance of the course.
 Explore on opportunities for a career in Travel Services.
SUGGESTED TEACHING STRATEGIES
Teaching with research-based methods increases student engagement and

understanding of material. For each teaching method, find the information
about what makes the method effective.
HE – Travel Services Page 1

Note: The list of teaching strategies below have been chosen for their
application in K-12 classrooms from a larger list of research-based pedagogies on
the site. However, these suggested teaching strategies may vary from teacher-to-
teacher. It is up to the teacher whether to follow the strategies or not and that
depends on the creativity of the teacher.
1. Conducting Science with Students
The following methods take different approaches to assisting educators

in conducting science with students. In some methods, students collect data
and analyze it following a series of guided questions. In another, students are
made aware of how they can conduct science outside the classroom.
Whichever method is used, students learn how scientific knowledge is gained
and learn to interpret data.
a. Indoor Labs - Indoor labs are a staple of K-12 education. This

teaching strategy encourages cooperation in small groups and
participation in doing science.
b. Field Labs- Field labs are engaging to students because they can
experience the science that they have been taught in the classroom.
c. Process of Science- Teaching the process of science means taking

the aspects of how science is conducted and making these ideas
explicit for students, allowing them to discover how scientific
knowledge is gained.
d. Process-Oriented Guided Inquiry Learning - In this approach,

groups of students work together through data and questions to
discover a scientific concept. A similar resource is titled Classroom
Experiments.
e. Guided Discovery Problems - Guided Discovery Problems lead

students through a progression of questions with supporting diagrams
from simple to complex to build student's understanding of a concept
as they discover it themselves.
f. Campus-Based Learning - Campus-based projects can provide

hands-on, real-world projects that can be accomplished without a field
trip budget or transportation by using buildings and grounds as
teaching tools.

g. Teaching with Data- Data can be observations, raw data, or
processed data and can be collected by or presented to students.
h. Teaching Students to Write Quantitatively - This resource teaches

students how to use and interpret data in their writing. Assignments are
presented that utilize a variety of formats ranging from formal essays to
informal reports and posters.
2. Group Work Methods
Group work is a way of getting students to work together to solve a

problem or learn new information. By using group work, educators teach
students how to learn from one another's ideas. Since scientists do not work
in isolation, using group work in a structured way can teach students skills in
collaboration and accountability, similar to skills scientists must have.
a. Cooperative Learning - Cooperative Learning involves structuring

classes around small groups that work together so that each group
member's success is dependent on the group's success.
b. Jigsaws - In a jigsaw, teams of students prepare separate but related

assignments. A team regroups then teach each other about their prepared
portion of the learning.
c. Gallery Walks - In a Gallery Walk, questions are posted at stations

around the room. Teams of students rotate around the classroom,
composing answers to questions while reflecting upon the answers given
by other groups.
3. Innovative Methods for Application and Analysis
Students’ ability to respond to a higher order of questioning

demonstrates the degree to which they understand a particular topic. In the
following methods, students are required to justify answers, apply information,
or analyze ideas. These methods are very useful for eliciting student's
understanding of what they have been taught and also for identifying any
remaining misconceptions students may hold.
a. Direct Measurement Videos - These short, high-quality videos of real

events that students can use to explore and apply physics concepts. The
videos can be used for labs, homework, assessments, or open-ended
problems. Several of the videos are paired with classroom-ready

activities that integrate videos into the introductory mechanics curriculum.
What sets these videos apart from others is that students can measure
distances, time, angles, and other variables right from the videos, allowing
for a wide variety of quantitative and theoretical exploration.
b. Documented Problem Solving- This process requires students to record

their thought processes as they solve a problem. Instead of simply
presenting a solution, students must explain their reasoning for arriving at
their solution.
c. Game-Based Learning - In game-based learning, students compete to

learn materials. Included in this resource are tips for making a meaningful
game, making rules fair, and grading.
d. Interactive Lecture Demonstrations- This resource provides formatting

for scaffolding learning from demonstrations. Students predict an outcome,
observe the demonstration and reflect on their previous assumptions of
the outcome.
e. Socratic Questioning - Educators present thoughtful questions for

students to discuss which cause them to think critically about a topic or
issue. The educator then requires students to justify their responses.
f. Experience-based Environmental projects - Experience-based

environmental projects offer a way for students to apply classroom topics
like energy use, global warming, water quality and land use to their own
lives, and to realize that although these issues may be global or regional,
they ultimately have roots at the individual level.
g. Civic Engagement and Service Learning - Connecting students with

community members to conduct science in areas similar to what you are
teaching in the classroom can be a very powerful lesson to students that
what they are learning is relevant and useful to their future careers and
lives as informed citizens.
h. Service Learning - When students link a learning project with community

service, they are conducting service learning. This resource presents
information on why service learning is valuable, tips on how to start a
service learning component in your classroom, and how
to assess students' learning and get students to reflect on their work.

4. Making Lecture Interactive
a. Interactive Lecture Demonstrations- This resource provides formatting

for scaffolding learning from demonstrations. Students predict an outcome,
observe the demonstration and reflect on their previous assumptions of
the outcome.
b. Lecture Tutorials - This resource offers suggestions and rationale for

creating worksheets for students to complete as they listen to lecture
presentations. These worksheets make lectures more interactive and help
students understand what information is most important from lectures.
5. Teaching in Urban Settings
a. Teaching Urban Students - Urban students may experience the natural

world differently than students from rural backgrounds. Urban students
may also have cultural and ethnic backgrounds that may benefit from
teaching in non-traditional ways. This resource presents methods for
engaging urban students in science classes.
I. DIAGNOSTIC ASSESSMENT
A. Multiple Choice
Direction: Read the statements carefully and write the letter of your best
choice in your answer sheet.
1. This means to be innovative, to have edge over other competitors.

a. people skills
b. creativity
c. profit oriented
d. discipline
2. This is a meaningful and unforgettable statement that captures the essence of

your brand.
a. Product Naming
b. Unique Selling Proposition
c. Branding
d. Tagline

3. Refers to a skill in strategic thinking and setting of goals.
a. decision making
b. hardworking
c. planning
d. self-confidence
4. In this stage, the needs of the target market are identified, reviewed and
evaluated.
a. Concept Development
b. Economic Analysis
c. Project Development
d. Refine Specification
5. This is generated by examining what goods and services are sold outside by the
community.
a. Business Creation
b. Business Pricing
c. Business Concept
d. Business Idea
6. The government agency that has the authority to regulate, supervise, and license
all tourism sub-sectors
a. Department of Interior and Local Government (DILG)
b. Department of Tourism (DOT)
c. Philippine Tourism Authority (PTA)
d. Philippine National Police (PNP)
7. This kind of tourist destination will surely bring relaxation and relieve stress to the
visitors during their spare time. Some of which are theme parks, casinos, fitness
centers, and spa centers.
a. Entertainment
b. Shopping
c. Recreation
d. Education
8. The company that offers travel services by sea

a. Sulpicio Lines
b. Victory Liner
c. Cebu Pacific
d. PAL Express

9. As stipulated in the law, travel agencies have the right to collect commission from
the travel producers/vendors of about 10% to 15% of the product selling price which
pertains to
a. Rate-minus
b. Net-plus
c. Cost-plus
d. Rate-cost
10. Travel Management Company (TMC) performs the following role in the travel
distribution cycle, except
a. As retailer
b. As product producer
c. As counselor
d. As profit earner
11. A type of business entity organized by two or more individuals who agree to
share responsibilities with regard to business management and finances.
a. Sole proprietorship
b. Cooperative
c. Corporation
d. Partnership
12. This TMC department segment will benefit when the marketing plans are
effectively delivered to the consuming public.
a. Personnel
b. Sales
c. Accounting
d. Operations
13. One factor that motivates travelers to visit places is the recognition that they
receive from locals because of their distinguished social status, achievement,
education, and good reputation. This describes
a. Interpersonal motive
b. Cultural motive
c. Status and prestige
d. Physical motive

14. Clients who are not yet establishing their own family have a greater tendency to
avail of travel packages. The basis for this travel motivator is
a. Gender
b. Civil Status
c. Education
d. Budget
15. An example of lodging establishment

a. Shopping mall
b. Cafeteria
c. R&E Transport
d. Apartel
16. Type of tourism Aling Nenita does by visiting various churches in Luzon during
the Lenten season.
a. Historical tourism
b. Religiuos tourism
c. Eco-tourism
d. Cultural tourism
17. A kind of traveler who is willing to pay more for as long as the best travel
services will be given to him
a. Regular traveler
b. Budget traveler
c. High-end traveler
d. Corporate traveler
18. The part of the Philippine map that defines all symbols, colors, and other
markings used in the illustration.
a. Label
b. Scale
c. Title
d. Legend
19. Pertains to water passage between lands.

a. Strait
b. Fjords
c. Bay
d. Gulf

20. Russia is part of this continental land area.
a. South America
b. Middle East
c. Europe
d. Africa
21. The continent land area where you can find nature’s wonder, the “Great Barrier
Reef”
a. North America
b. South America
c. Oceania
d. Asia
22. Below are the typical functions of a Computerized Reservation System (CRS),
except
a. Confirm seat availability information
b. Cancel existing reservations
c. Provide reservation information
d. Sell tickets for multiple airlines
23. This refers to Worldspan’s pre-ticketing fare tool that protects airline against
incorrectly priced or reissued tickets.
a. Worldspan FareSource
b. Worldspan SecuRate Air
c. Travelport Rapid Reprice
d. Travelport FareVerified
24. Which of these is not a Global Distribution System?

a. Amadeus
b. Galileo
c. Experia
d. Sabre
25. What Department of Tourism office formulates the tourism standards, approves
the construction of tourism establishments, and accredits the operations of travel
agencies?
a. Planning, Product Development and Coordination
b. Tourism Promotions
c. Tourism Services and Regional Offices
d. Internal Services

26. The complete record of all requirements of the passenger, and which provides a
history of actions taken, confirmation, option dates, and relevant information.
a. Booking Card
b. Itinerary Card
c. Passport
d. None of the Above
27. This is the flight schedule requested to the client’s itinerary.

a. Flight Itinerary
b. Estimated Time of Arrival
c. Estimated Time of Departure
d. Passenger’s Number Record
28. The name of a flight that operates between two cities and makes a change online
or interline in one or more cities en route
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
29. Contains flights of all airlines between a specific city pair for one-week period.
a. Schedule Display
b. Time-Table Display
c. Flight Information
d. Airtime Access Levels
30. A term that refers to the coming together of a group of people with similar
interests to accomplish some predetermined goals or purposes
a. Meetings
b. Seminars
c. Workshops
d. Incentives
31. This a group of meeting devoted to analyze solutions of concrete problems, or to

acquire specific skills or knowledge in a particular field
a. Clinic
b. Retreat
c. Conclave
d. Assembly

32. The name of a body of students meeting regularly to study the same subjects.
a. Class
b. Clinic
c. Press Conference
d. Panel
33. This refers to any private meeting or secret assembly such as that is held to elect
a new pope which may also be applied in the boardroom of a corporation, when the
directors meet in secret to discuss a possible hostile takeover
a. Clinic
b. Retreat
c. Conclave
d. Assembly
34. The name of those travelers of executive rank, directors, assistant and executive
vice presidents, presidents, chairs and the like, traveling to represent the company in
events overseas, or to attend corporate affairs in a multinational setting
a. Mariners
b. Corporate Executives
c. Businesspersons
d. Land-based overseas workers
35. Refers to the cheapest class of service, featuring upholstered benches on each
side which can sit up to three people
a. Executive Sleeper Class
b. Family Sleeper Class
c. Deluxe Class
d. Economic Class
36. This flight class has air-conditioned reclining chairs, two on each side of the
cabin.
c. Deluxe Class
d. Economic Class
37. The largest interisland shipping company in the Philippines today, that operates
the “Sail Away” inclusive tour packages
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises

38. The other name for Line MRT-3
a. Blue Line
b. Red Line
c. Yellow Line
d. Purple Line
39. Refers to sightseeing tours with other individual on a first-come-first-

accommodated basis, on schedule departures.
a. Seat-in-coach
b. Private Tours
c. Escorted Tours
d. Sightseeing Tours
40. Refers to a retail business that sells travel products and services to customers on
behalf of suppliers
a. Travel Agency
b. Retail Agency
c. Product Agency
d. Suppliers Agency
41. The name of the card that provides health and accident security overseas in a
manner that the host in-country handles all the necessary requirements a traveler
may have.
a. Tour Card
b. Multipurpose Card
c. Assist Card
d. Departure Card
42. The meaning of IATA

a. International Air Transportation Association
b. Interrelated Air Transportation Association
c. Interrupted Air Transportation Association
d. Intermission Air Transportation Association
43. The meaning of ADM

a. Agency Debris Memo
b. Agency Debit Memo
c. Agency Detour Memo
d. Agency Dire Memo

44. Characterized as a Retailer because it normally transacts business and sells
directly only to the traveler.
a. TMC/ Travel Agency
b. TTMC/ Travel Agency
c. IATA/ Travel Agency
d. BSP/Travel Agency
45. What is the meaning of GDS?

a. Global Distribution System
b. Gather Data System
c. General Display System
d. Gate Delivery System
46. A publication of the Reed Travel group which offers a comprehensive listing of
hotels worldwide
a. Resort and Travel Index
b. Hotel and Travel Index
c. Reed Travel Index
d. Comprehensive Hotels and Reed Travel Index
47. Brings its unique style to the sea with its ships Disney Magic and Disney Wonder
a. Super Disney Ferry
b. Land Cruise
c. Disney Cruise Line
d. Princess Cruise
48. Refers to a special travel arrangement for pilgrims, students and any other form
of travel that does not fall under the previous category.
a. Ad Hoc
b. Ad Coalium
c. Ad Initio
d. Prima Facie
49. The other name for Line MRT-2

a. Blue Line
b. Red Line
c. Yellow Line
d. Purple Line

50. The feature of a flight class with individual air-conditioned cabins.
c. Deluxe Class
d. Economic Class
Answer key:
1. B 16. B 31. B 46. B
2. D 17. C 32. A 47. C
3. C 18. D 33. B 48. A
4. A 19. A 34. A 49. D
5. D 20. C 35. D 50. A
6. B 21. C 36. C
7. C 22. D 37. A
8. A 23. D 38. A
9. A 24. C 39. A
10. B 25. C 40. A
11. D 26. B 41. C
12. B 27. A 42. A
13. C 28. D 43. B
14. B 29. C 44. A
15. D 30. B 45. A
II. INTRODUCTION
In this module you will learn more about entrepreneurship and the
entrepreneurial competencies related to Travel Services. You will have a first-hand
experience in educational activities leading to personal assessment of your
entrepreneurial competencies and assessment of entrepreneurial competencies of a
successful Travel Agent within your province. You will also have some activities to
align your competencies with the competencies of successful practitioners.
Moreover, this module is designed to stimulate your mind to think about
entrepreneurship, its role in the business community in particular and to the
economic and social development in general.

III. OBJECTIVES
At the end the module, the learners are expected to:
1. identify areas for improvement, development, and growth;

2. align one’s PECs according to his/her business/career choice;
3. create a plan of action that ensures success of his/her business/career choice;
4. identify what is of “value” to the customer;
5. describe the customer;
6. explain what makes the product unique and competitive;
7. apply creativity and innovative techniques to develop marketable products; and
8. employ a Unique Selling Proposition (USP) to the product/service.
IV. PRE-ASSESSMENT
Guide the students to answer honestly and individually the pre-assessment
found in this module. Give them a time limit and ask them to write their answers on
their notebook.
Let the learners score their answers for the purpose of recall. Together with
the students, analyse the results of the pre-assessment to determine where they are
in terms of background, both in knowledge and skills; their strengths and
weaknesses as your bases for planning instructional activities.
PERSONAL ENTREPRENEURIAL COMPETENCIES

Task 1: Matching Type
Direction: Match the entrepreneurial competencies in column A with their meaning

in column B. Write the letter of the correct answer on the space provided before each
number.
A B
____1. Creative a. make a wise decision towards the set objectives
____2. Profit-Oriented b. strategic thinking and setting of goals
____3. Discipline c. trust in one’s ability
____4. Decision Making d. adoptable to change
____5. People Skill e. innovative to have edge over other competitors
____6. Planner f. solid dedication
____7. Self-confidence g. skillful in record keeping
____8. Hardworking h. always stick to the plan
____9. Ability to accept change i. working diligently
____10. Committed j effective and efficient communication
and relation to people
k. always looking for income
Answer Key:
1. E
2. K
3. H
4. A
5. J
6. B
7. C
8. I
9. D
10. F
Task 2: Guide Questions
Direction: The following are guide questions which encapsulate the entire module.
Write your answers on your assignment notebook, then share these to the class.
A. Explain why entrepreneurial activities are important to social development and

progress of the economy.
B. What entrepreneurial activities do you know and are capable of doing which
are related to Travel Services?
C. Given the opportunity to own a business that relates with Travel Services, are
you confident to manage it? Explain your answer.
D. What do you think are the most important competencies you must possess in
order to be successful in running your chosen business?
E. Name successful entrepreneurs from your province whose business is related

to Travel Services. Be able to share to the class their PECs that made them
successful.

ENVIRONMENT AND MARKET
Task I: Multiple Choice
Direction: Choose the letter of the best answer. Write your answer on a separate
sheet of paper.
1. This is generated by examining what goods and services are sold outside by
the community.
A. Business Creation C. Business Concept
B. Business Pricing D. Business Idea
2. A process of making a new product to be sold to the customers.
A. Product Analysis C. Product Development
B. Product Conceptualization D. Product Implementation
3. These are luxuries, advantages and desires that every individual considers
beyond necessary.
A. Wants C. Requirements
B. Desires D. Needs
4. This is the factor or consideration presented by a seller as the reason that one
product or service is different from and better than that of the competition.
A. Unique Selling Plan C. Unique Pricing Policy
B. Unique Selling Proposition D. Finding Value-Added
5. In this stage, the needs of the target market are identified, reviewed and
evaluated.
A. Concept Development C. Project Development
B. Economic Analysis D. Refine Specification
6. This is the introduction of a new idea to make the products and services more
attractive and saleable to the target customers.
A. New Idea C. Product Development
B. Creativity D. Innovation
7. A managerial tool used to assess the environment to gather important
information used for strategic planning.
A. Environmental Scanning C. WOTS Analysis
B. SWOT Analysis D. Survey Analysis

8. A marketing practice of creating names, symbols or designs that identify and
differentiate a product from the other products.
A. Product Naming C. Branding
B. Unique Selling Proposition D. Tagline
9. This is a meaningful and unforgettable statement that captures the essence of
your brand.
A. Product Naming C. Branding
B. Unique Selling Proposition D. Tagline
10. These are the things that people cannot live without.
A. Wants C. Requirements
B. Desires D. Needs
Answer Key:
1. D 6. D
2. C 7. B
3. A 8. C
4. B 9. D
5. A 10. D
Task 2: Guide Questions:
Direction: Read and study the guide questions below. You may use a separate
sheet of paper to write your responses to the guide questions.
1. How does one determine the products or services to be produced and/or to be

offered/ delivered to the target customers?
2. How does one select an entrepreneurial activity?
3. When can one say that a certain product has “value”?
4. Is innovation and creativity to your products/services important? Explain.
5. How can one effectively respond to the needs of the target customer?
6. Express from the viewpoint of business owner the importance of scanning the
environment and market in generating business idea.
7. Using self-assessment, explain your level of confidence in formulating a
business idea.
5 – strongly confident
4 – slightly confident
3 – neither confident nor not confident
2 – not confident
1 – strongly not confident

V. PROCESS AND DELIVERY
Personal Entrepreneurial Competencies (PECS)
A. Know
Let learners discuss their understanding about the Personal
Entrepreneurial Competencies (PECs)
B. Process
Guide learners in assessing their Personal Entrepreneurial
Competencies (PECs)
Task 1: PECs Checklist
Directions: Using the PECs Checklist, assess yourself by indicating a check (/)
mark in either strengths and/or development areas column. Interpret the results by
counting the total number of check marks in each of the columns. After
accomplishing the checklist, form a group and share your insights and experiences
why you come up with that personal assessment.
Table 1: PECS Checklist
Personal Assessment in terms of:

Personal Entrepreneurial Strength Development
Competencies of an Entrepreneur Areas
Hardworking
Working diligently
Self-confident
Confidence in one’s ability
Discipline
Always stick to the plan
Committed
Solid dedication
Ability to accept change
Adoptable to change
Creative
Innovative, to have edge over
other competitors
Profit-oriented
Always looking for income
Planner
Strategic thinking and setting of
goals

People Skill
Effective and efficient
communication and relation to
people
Decision Making
Make a wise decision towards the
set objectives
TOTAL
C. Understand
Help learners recognize and interpret their own PECs results
Task 5: Interview
Interview a successful travel agent or entrepreneur in your province whose

type of business is related with Travel Services. Focus your interview on PECs and
other business-related attributes that help them become successful. Analyze the
result of the interview and reflect on the similarities and/or differences. Write your
answer on a separate sheet of paper.
Sample Interview Guide
Name of Proprietor/Practitioner: ____________________________________________

Age: _______________________ Number of Years in Business: __________________
Business Name: ________________________________________________
Business Address: ______________________________________________
1. What were your preparations before you engaged in this type of business/job?
2. What are your special skills/characteristics that are related with your
business/job?
3. How did you solve business-related problems during the early years of your
business operation?
4. Did you follow the tips from a successful businessman/practitioner before you
engaged in your business?
5. What are your best business practices that you can share with aspiring
students?
6. What are the salient characteristics, attributes, lifestyle, skills and traits that
made you successful in your business/job?

D. Transfer
Let learners use the results of their PECs as their guide in choosing a
suitable career path for them
Task 6: Preparation of a Plan of Action
Directions: Using the table below and the information generated from Task 5
(Interview), prepare an action plan that indicates how you would align your PECs to
the PECs of the successful entrepreneur/travel agent in your province.
Objective Area Activities Strategies Time Expected

Frame Outcome
Characteristics
To align my
PECs with Skills
the PECs of
a successful Attribute
entrepreneur
in Travel
Services
Traits
Environment and Market (EM)

A. Know
1. Facilitate learners to explore their understanding about the factors
that should be considered upon developing a new product.
2. Guide learners as they generate new ideas for their own business.
B. Process
1. Allow learners to identify and assess the customers/target market.
Task 3: Interview
Direction: Select a successful entrepreneur/practitioner. Conduct an interview by

utilizing the sets of questions below. Document the interview and present this to the
class.
1. How did you identify your customers?
2. What were your considerations in selecting your customers?
3. Explain how your products/services become unique from other product/s.
4. Did you consult somebody before you engaged in this business? Cite sample
insights that you gained from the consultation.

5. What were your preparations before you started the actual business?
6. What creative and innovative techniques did you adopt to your
products/services? What was the effect of the innovative techniques to the
sales and profits of your business?
7. What strategy did you consider in order to have a unique selling proposition to
your product/service?
2. Let learners assess their business idea using SWOT analysis.
Task 6: SWOT Analysis
Direction: In generating a business idea, environmental scanning is very important.

Utilize the SWOT analysis table below to list down all your observations. Consider
the strategies below to select the best business idea.
Strength (S) Weaknesses (W)
- -
- -
- -
Opportunities (O) Threats (T)
- -
- -
- -
- -
Strategize:
 SW – Utilize the strengths to overcome the weakness

 OS - Capitalize on the opportunities to eliminate the weakness
 ST – Maximize on your strengths to eliminate the external threats
 OT – Take advantage of the available opportunities to eliminate the external
threats.

C. Understand
Let learners recognize the importance of understanding the needs and

wants of clients/customers.
Task 4: Video Viewing
In order to deepen your understanding of the lesson, perform the following

tasks:
1. Browse the internet on topics related to:

a. Customers’ needs and wants;
b. Techniques in identifying customers’ needs and wants;
c. Creativity/innovations in products and services;
d. Unique selling proposition; and
e. Product development.
2. Prepare a short narrative report about the aforementioned topics. You may
highlight the “aspect” that intensifies your knowledge of product development.
Task 7: Extra Readings and Video Viewing
Reading books and watching videos have been considered as one of the
most effective educational activities that help learners deepen their understanding of
certain topic. In this particular circumstance, you will be asked to conduct an extra
readings and video viewings on the following topics.
A. Steps in selecting business idea

B. Criteria of a viable business idea
C. Benefits of a good brand
D. Ways on developing a brand
After successfully performing the assigned task, make a narrative report about
this and share it to the class.

D. Transfer
Assist learners in conceptualizing their own product idea.
Task 5: Product Conceptualization

Direction: Using the figures below to develop your own concept for your
products/services.
1. Identify
7. Prepare a Customers Need 2. Target
Development Plan Specifications
6. Refine Product 3. Analyze a

Specification Competitive Product
5. Select a Product 4. Generate Product

Concept Concept
Task 9: Making my own Logo
Direction: Generate a clear appealing product brand with logo and tagline.
Logo
________________________
Tagline

Quarter 1

and identify aspects of business that is needed to strengthen and safeguard before
become a part of the workforce.
CONTENT STANDARD
At the end of this course, learners demonstrate their understanding of

the concepts and theories in Travel Services


 Explore on opportunities for a career in Travel Services.
I. INTRODUCTION
Quarter I includes two Lessons. Lesson 1 discusses the totality of the
Philippine tourism industry with emphasis on the vital functions of the different
government tourism offices and its attached agencies, as well as the role of private
sectors in uplifting the country’s credibility as one of the best tourist destination in the
world. Lesson 2 of this quarter details the basic functions of Travel Management
Companies (TMC)/ Travel agencies as intermediaries and distributors of travel
products to the end-users.

II. OBJECTIVES
1. understand the vital function of the Philippine Tourism Offices,

2. describe the role of the private sector in the Philippine Tourism
Industry;
3. describe the travel management companies and travel agencies;
4. state the functions of travel management companies (TMC) and
travel agencies;
5. explain the organizational structure of TMC/travel agency; and
6. plan on how to put up a travel agency
III. PRE-ASSESSMENT

their notebook.
in terms of background both in knowledge and skills; their strengths and weaknesses
as your bases for planning instructional activities.
Pre – Test 1
A. MULTPLE CHOICE
Direction: Read the statement carefully and write the letter of your choice in your
answer sheet.
1. Which of the following is an airline company?

a. Philtranco
b. Star Cruises
c. Sky Pasada
d. Avis
2. Republic Act No. 9593 is otherwise known as ________

a. Local Government Code of 1991
b. Tourism Act of 2009
c. Oil Deregulation law
d. Aviation Act of 2013
3. Which of the following lodging establishments can best accommodate companies
that need facilities suitable for holding business conferences?
a. All-Suite hotel
b. Corporate hotel
c. Motel
d. Apartel
4. The government agency that has the power to implement policies on air travel
safety.
a. Philippine Ports Authority
b. Department of Foreign Affairs
c. Bureau of Immigration
d. Civil Aviation Authority of the Philippines
5. Which of the following companies offers travel services by sea?

a. Sulpicio Lines
b. Victory Liner
c. Cebu Pacific
d. None of the above
6. What is the only government controlled tourism agency that has a board of
trustees institutionally drawn from both private and public sectors?
a. Philippine Tourism Authority
b. Philippine Convention and Visitors Corporation
c. Department of Interior and Local Government
d. Department of Tourism
7. What government tourism agency is mandated in the collection of travel taxes on

individuals?
a. Department of Budget and Management
b. Bureau of Internal Revenue
c. Philippine Tourism Authority
d. Department of Finance
8. This establishment is suitable for motor travelers looking for inexpensive lodging
services at their own convenience?
a. Motel
b. Condotel
c. Corporate Hotel
d. Resort Hotel

9. On what private tourism sector does the cruise ship belong?
a. Food and beverage
b. Transportation
c. Oil Company
d. Education institution
10. This government agency is mandated to monitor the entry and exit of foreign
nationals in the country.
a. Department of Transportation and Communication
b. Department of Public Works and Highways
c. Civil Aviation Authority of the Philippines
d. Bureau of Immigration
B. ANALOGY
Direction: Supply the word/phrase that can satisfy the missing argument. Write only
the letter of your answer on the space provided.
___________ 1. Rate-minus : commission as cost-plus : _______

a. professional fee
b. service fee
c. rental fee
d. markup fee
___________ 2. PCVC : convention venue as _______ : travel taxes

a. Local Government Units
b. Civil Aviation Authority of the Philippines
___________ 3. ______ : Agent as Travel Management Company : Partner

a. Commercial establishments
b. Client
c. Lodging industry
d. Travel agency
___________ 4. Supplier : _______ as Vendee : Client

a. Government agencies
b. Commercial establishments
c. Traveler
d. Travel agency

___________ 5. Personnel : Human resource as Finance : _______
a. Ticketing
b. Record keeping
c. Cash disbursement
d. Public awareness
___________ 6. Government : Policy making as Private sector : _______

a. Accrediting/licensing
b. Policy implementing
c. Peace and Order
d. Marketing
___________ 7. Sole Proprietorship : DTI as Corporation : _______

a. Local Government Unit(LGU)
b. Securities and Exchange Commission (SEC)
c. Office of the City Mayor
d. Department of Tourism (DOT)
___________ 8. Travel Operations : Office-based as _______ : Field

a. Tour Operations
b. Documentation
c. Personnel
d. Accounting
___________ 9. Amusement Park : Attraction as _______ : Lodging

a. Cafeteria
b. Theater
c. Bus Line
d. Motel
___________ 10. Lodging : Transportation as Marketing : ______

a. Sightseeing
b. Traveler
c. Tourism
d. Operations

C. CLASSIFICATION
Direction: From the list provided below, recognize the roles of the government and
private sector in the Philippine tourism. Write them on the appropriate column in your
paper.
Government Sector Private Sector
List of Roles:
1. Undertakes researches
2. Motivates the public to participate in tourism
3. Deals with public relations
4. Serves as gateway to the success of tourism
5. Provides physiological needs to tourists
6. Formulates tourism standards
7. Promotes the country’s tourism industry
8. Performs administrative services and support
9. Facilitates the mobility of goods and services
10. Provides comfort to tourists
Answer Key:
A. Multiple Choice B. Analogy
1. C 1. A
2. B 2. C
3. B 3. D
4. D 4. B
5. A 5. C
6. B 6. D
7. C 7. B
8. A 8. A
9. B 9. D
10. D 10. D

C. Classification
Government Sector Private Sector
1. Undertakes researches 2. Motivates the public to participate in
tourism
4. Serves as gateway to the 3. Deals with public relation
success of tourism
6. Formulates tourism standards 5. Provides physiological needs to tourists
8. Performs administrative 7. Promotes the country’s tourism industry
services and support
9. Facilitates the mobility of goods and
services
10. Provides comfort to tourists
IV. PROCESS AND DELIVERY

Lesson 1 – The Philippine Tourism Industry (PT)
A. Know
Allow learners to explain the role of the National Tourism Office, its attached
agencies, and the Local Government Unit in the tourism industry.
Review of Learning Outcome 1-A

MATCHING TYPE
Directions: Match the government agency in Column B with its appropriate
functions in Column A. Write only the letter on the space provided.
Column A Column B
______1. Philippine Tourism A. Implements policies concerning air travel
Authority safety
B. Enforces peace and order on all tourism
______2. Department of Labor destinations
and Employment C. Promotes the Philippines as the best
______3. Philippine Ports Authority convention venue
______4. Department of Interior D. Generates job opportunities through the
tourism industry
and Local Government E. Monitors the entry and exit of foreign
______5. Securities and Exchange nationals in the country
Commission F. Imposes travel taxes on individuals for
______6. Philippine Convention and travel services incurred
G. Registers and licenses all corporation and
Visitors Corporation partnership business
______7. Civil Aviation Authority of the H. Manages the operations and financing of
Philippines all public sea ports
______8. Department of Tourism I. Implements tourism policies on their
constituents
______9. Bureau of Immigration J. Sets general policies for the tourism
______10. Philippine National Police industry
K. Oversees the preservation of the
country’s natural environment
Answer key:
1. F
2. D
3. H
4. I
5. G
6. C
7. A
8. J
9. E
10. B
B. Process
Let learners determine the roles of the various sub-sectors of the private
sectors that comprises the tourism industry.

MIX AND MATCH
Direction: Write the following tourism sub-sectors according to its appropriate
classification.
Condotel Hotel Public Bus Concert

Coffee shop Shopping Mall Amusement Park Apartel
Museum Motorcycle Restaurant Zipline
Taxicab Cafeteria Ferry Festival
Food and Attraction and

Transportation Lodging
Beverage Activities

Answer Key:
Food and Attraction and
Transportation Lodging
Beverage Activities
Taxicab Condotel Coffee shop Museum
Motorcycle Hotel Cafeteria Shopping Mall
Public Bus Apartel Restaurant Amusement Park
Ferry Concert
Zipline
Festival
C. Understand
1. Assist learners in recognizing the vital functions of the government in

managing and developing the Philippine tourism.
Review of Learning Outcome 1-B
QUICKWRITES
Directions: Shortly explain the roles and responsibilities of the following Department
of Tourism offices.
Office of the Tourism Secretary
Undersecretary for Undersecretary for Tourism

Tourism Promotions Services and Regional
Offices
_______________________ _______________________
_______________________ _______________________
_______________________ _______________________
_______________________ _______________________
_______________________ _______________________
_______________________ _______________________
_______________________ _______________________
_______________________
Undersecretary for _______________________
Assistant Secretary for
_______________________
Planning, Product and _______________________
Internal Services
_______________________
Development and _______________________
_______________________
_______________________
Coordination _______________________
_______________________
_______________________
_______________________ _______________________
_______________________
_______________________
_______________________ _______________________
_______________________
_____________
_______________________ _______________________
_______________________
_______________________ ___
_______________________
_______________________ _______________________
_______________________ _______________________
_______________________ _______________________
_______________________ _______________________
_______________________ _______________________
_______________________ _______________________
_______________________ ______________________
_______________________
_______________________
_
SCORING RUBRICS FOR ASSESSING QUICKWRITES
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
. Guide learners in recognizing the roles of the various private sub-sectors

that comprises the tourism industry.
QUICKWRITES
Direction: Shortly explain the difference between the two key terms presented
below.
Cruise Ship
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Hotel Motel
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Recreation/Leisure Entertainment
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
SELF –ASSESSMENT QUESTIONS
Direction: Answer the following questions in any clean sheet of paper.
1. What are the vital roles of the government and private sectors in the
Philippine Tourism Industry?
2. What will be the possible conflicts if the tourism policies of the government
are not communicated well to the public?
3. Given the chance to become the Secretary of Tourism, what policies will
you impose to better improve the Tourism Industry of our country?
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance

D. Transfer
Improve learner’s understanding on how government and private tourism

sectors contribute to the economic growth of the tourism industry in the Philippines.
Enhancement: Research Time!

Choose your desired topic to research on the internet.
Topic # 1: Puerto Princesa Subterranean River
Topic # 2: Tubbataha Reefs Natural Park
Topic # 3: Coron Island
Visit websites associated with the chosen topic and compile information about
the following areas:
1. Unique descriptions of the tourist destination
2. Government and NGO environmental protection programs
3. Role of the public in the preservation of the environment and
heritage sites
Scoring Rubrics
10 - Can perform this skill without supervision and with initiative and
adaptability to problem situations.
7 - Can perform this skill satisfactorily without assistance or supervision.
5 - Can perform this skill satisfactorily but requires some assistance and/or
supervision.
3- Can perform parts of this skill satisfactorily, but requires considerable

assistance and/or supervision.
Suggested Activity:
Try To Do This!
Visit the best of the best Philippines (website: wwww.bestofthebestapp.ph),
then download the app in your smart phone. Play with an interactive map that
surrounds you. This is an augmented reality app.

Lesson 2 – Travel Management Companies and Travel Agencies
A. Know
1. Let learners describe the Travel Management Companies (TMC) and

Travel Agencies
WORD HUNT
Direction: Mark the ten (10) hidden words that you can find in the puzzle below
based on the lesson discussed.
T R A V E L P R O D U C T P
N E T P L U S W L F W L K R
O V J B N K U F T I F N Z O
I K H W Y O N J B M O Y W F
S R C B F H I Y H D C F D E
S B W H Q W M I V N L T K S
I K I R T N E V E N D E E S
M L J O K I T G Q T W I W I
M T W D F D A B V F O L Q O
O V O N H L R J G D S F V N
C W Y E E N T W D L Y W T A
N J K V F B K Y K B K H J L
W I A D M I D D L E M A N F
Q R N W Z H W J O H J L W E
T F K B F S U L P T S O C E

Answer key:
T R A V E L P R O D U C T P
N E T P L U S R
O U T O
I N M Y F
S R C I C E
S M N S
I R E V E N D E E S
M O T G I
M D A O
O N L R G D S N
C E E A
V L
A M I D D L E M A N F
R E
T S U L P T S O C E
2. Assist learners in determining some of the benefits that consumers may get
from booking through a travel agency.
TRUE OR FALSE
Direction: Write TRUE if the underlined word/phrase in the statement is correct; and
write FALSE if it is wrong. Put your answer on the space provided.
__________ 1. Net-plus pertains to the commission markup or add-on to the

regular price of travel products which are offered to the vendees.
__________ 2. Travel agencies have no right to collect commission from the

vendors/suppliers.
__________ 3. When a travel agent assists the client in obtaining the required travel
documents, he is allowed to collect professional fee from the latter.
__________ 4. Suggestive selling means providing travel deal options and

recommendations that may satisfy the budget requirement of the client.

__________ 5. The client should be a good provider of travel information in order to
lessen the task of the TMC in finding the right travel deal for him.
__________ 6. Cost-plus means collecting a professional fee from the client for the
agent’s efforts in searching travel information and processing travel arrangements.
__________ 7. Net-plus is a kind of commission that is openly communicated to the

clients for transparency.
__________ 8. After agreeing with all the TMC recommendations, the travel agent
will process the travel arrangements and issue proofs of reservations. The vendee is
now considered as a client of the company.
__________ 9. The TMC will no longer assist the client in case of deal cancellations
and refund due to untoward circumstances.
__________ 10. Professional fee is deducted from the original price of product or
services offered by the vendor.
Answer key:
A. True or False
1. True
2. False
3. False
4. True
5. False
6. True
7. False
8. True
9. False
10. False
3. Encourage learners to explain the organizational structure of TMC/ travel

agency

Fill in the Box
Direction: Below are statements describing the characteristics of various
departments/divisions and designations in a TMC/travel agency. Identify each of
them by writing your answer in the boxes provided.

1. It keeps all the company records, permits, licenses, bills, ledgers
and other accounting documents.
2. It takes care of any activities that may bring public awareness about the company
and the products or services it offers.
3. It sets all administrative policies concerning human resource and development

including employees’ qualifications, screening, professional and personality
development trainings of employees.
4. It is responsible for the processing and delivery of the actual tour activities in the
field as included in the itinerary.
5. It formulates administrative policies with regard to standard operating procedures

of the company.
6. This department segment will benefit when the marketing plans are effectively
delivered to the consuming public.
7. It acts as the implementer in the delivery of the company’s core product which is
to serve as intermediary between the suppliers and the clients.
8. It manages the collection of revenues, transacts with banks, prepares financial

reports and disburses money to defray all financial responsibilities of the company
9. He/she monitors the normal office services catered by the TMC such as advising,
information seeking, processing, reserving and ticketing, and securing of the travel
documents for the clients.

10. The head supervisor in-charge of implementing marketing plans to improve the
desirability of the products offered by the company.
Answer key:
1. Accounting
2. Marketing
3. Personnel
4. Tour Operations
5. General Administration
6. Sales
7. Operations
8. Finance
9. Travel Supervisor
10. Product Development
4. Help learners in enumerating various requirements to set up a TMC/ Travel

Agency.

MIX AND MATCH
Direction: Sort the given legal requirements below according to the government
agencies it is intended to be submitted upon registration and licensing of a business
establishment. Put your answer on all appropriate columns.
Fire Safety Clearance Mayor’s Permit

Articles of Partnership/Corporation Certificate of Occupancy
List of company employees Barangay Clearance
Proof of Inbound/Local Tour Operations Surety Bond
Certificate of Electrical Inspection Latest Income Tax Return
Receipts of booking from hotels/resorts Tour Packages with Tariff

Office of the Local
Department of
Mayor (License to DTI / SEC Government
Tourism
Operate) Unit
Answer key:
Local
Office of Mayor Department of
DTI / SEC Government
(License to Operate) Tourism
Unit
Fire Safety Clearance Articles of Proof of Inbound Barangay
Certificate of Electrical Partnership/ /Local Tour Clearance
Inspection Incorporation Operations Articles of
Certificate of Tour packages with Partnership/
Occupancy Tariff Incorporation
Barangay Clearance Latest Income Tax List of
Articles of Return Employee
Partnership/ Mayor’s Permit Surety Bond
Incorporation Receipts of booking
List of Employee from hotels/ resort
Surety Bond Articles of
Partnership/
Incorporation
List of employee
Surety bond

B. Process
1. Assist learners in explaining the five basic functions of the Travel
Management Company (TMC) /Travel Agency.

QUICKWRITE
Direction: Complete the diagram below by writing your understanding
about the details of the concept given.
______________
______________
______________
_______
______________ ____________
______________ ____________
______________
____________
__________ Functions of
TMC/Travel _________
Agency
______________ ____________
______________ ____________
______________
____________
_______
_________

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance

2. Let learners describe the general roles perform by travel management
companies in the travel distribution cycle.
QUICKWRITE
Direction: Complete the diagram below by writing your understanding about the
details of the concept given.
_____________
_____________
_____________
_____________
_____________
_____________
__
_____________ ____________
Characteristics
_____________ ____________
of TMC/ Travel
_____________ Agency ____________
_____________
____________
_____________
_____________ ____________
__ ________
_____________
_____________
_____________
_____________
_____________
_____________
__

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance

C. Understand
1. Guide learners in understanding how travel agencies adjust its roles from
the traditional to the new trends in travel distribution cycle.
QUICKWRITE
Direction: Shortly explain the difference between the two given terms below.
Rate-Minus Cost-Plus
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Vendor Vendee
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Travel Agency Travel Management Company

_________________________ _________________________
_________________________ _________________________
_________________________ _________________________

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
2. Process learners’ idea about the forms of business ownership suitable for a
travel agency
QUICKWRITES
Direction: Write your understanding about the following forms of business
ownership.
1.
Sole Proprietorship 2.
3.

1.
Partnership 2.
3.
1.
Corporation 2.
3.

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
1. What is the difference between a Travel Agency and Travel
Management Company?
2. What are the things that should be remembered in establishing your own
business?
3. Are Travel Management Companies/Travel Agencies affected by
the existence of the World Wide Web? Why or why not?
4. In your own view, how can TMCs/Travel agencies adjust to the
changing trends in the travel and tourism industry?
SCORING RUBRICS FOR ASSESSING UNDERSTANDING

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance

D. Transfer
1. Strengthen learners’ understanding and skills with regard to travel

distribution cycle in TMC/travel agency.
Enchancement: Role Playing

Divide the class into five groups. Ask each group to role play on the following
topics:
Group # 1: Travelers planning for a vacation

Group # 2: Travel agent assisting a client
Group # 3: Travel agent gathering information based on the travelers’
preference and budget
Group # 4: Tour operator guiding the clients in the field
Group # 5: Clients giving their feedback toward the tour operator’s
performance during the tour activities
Performance of the group will be evaluated using the scoring rubrics below:
SCORING RUBRICS FOR ASSESSING PERFORMANCE

Level PERFORMANCE LEVELS
Achieved
10 - Can perform this skill without supervision and
with initiative and adaptability to problem situations.
7 - Can perform this skill satisfactorily without
assistance or supervision.
5 - Can perform this skill satisfactorily but requires
some assistance and/or supervision.
3- Can perform parts of this skill satisfactorily, but
requires considerable assistance and/or supervision.
Instructor will indicate his initial on the level achieved.

V. POST-ASSESSMENT
Post Test 1
A. MULTPLE CHOICE
Direction: Read the statement carefully and write the letter of your choice in
your answer sheet.
1. This establishment is suitable for motor travelers looking for inexpensive lodging
services at their own convenience?
a. Motel
b. Condotel
c. Corporate Hotel
d. Resort Hotel
2. Which of the following lodging establishments can best accommodate companies

that need facilities suitable for holding business conferences?
a. All-Suite hotel
b. Corporate hotel
c. Motel
d. Apartel
3. Which of the following companies offer travel services by sea?

a. Sulpicio Lines
b. Victory Liner
c. Cebu Pacific
4. It is a government agency that has the power to implement policies concerning air
travel safety.
a. Philippine Ports Authority
b. Department of Foreign Affair
c. Bureau of Immigration
d. Civil Aviation Authority of the Philippines
5. What is the only government-controlled tourism agency that has a board of

trustees institutionally drawn from both private and public sectors?
a. Philippine Tourism Authority
b. Philippine Convention and Visitors Corporation
c. Department of Interior and Local Government

6. Which of the following is an airline company?
a. Philtranco
b. Star Cruises
c. Sky Pasada
d. Avis
7. This government agency is mandated to monitor the entry and exit of foreign
nationals in the country.
a. Department of Transportation and Communication
b. Department of Public Works and Highways
c. Civil Aviation Authority of the Philippines
d. Bureau of Immigration
8. What government tourism agency is mandated in the collection of travel taxes on

individuals?
9. On what private tourism sector does the cruise ship belong?

a. Food and beverage
b. Transportation
c. Oil Company
d. Educational institution
10. Republic Act No. 9593 is otherwise known as ________

a. Local Government Code of 1991
b. Tourism Act of 2009
c. Oil Deregulation law
d. Aviation Act of 2013
B. ANALOGY
Direction: Supply the word/phrase that can satisfy the missing argument.
Write only the letter of your answer on the space provided.
___________ 1. Supplier : _______ as Vendee : Client

a. Government agencies
b. Commercial establishments
c. Traveler
d. Travel agency

___________ 2. ______ : Agent as Travel Management Company : Partner
a. Commercial establishments
b. Client
c. Lodging industry
d. Travel agency
___________ 3. Rate-minus : commission as cost-plus : _______

a. professional fee
b. service fee
c. rental fee
d. markup fee
___________ 4. Personnel : Human resource as Finance : _______

a. Ticketing
b. Record keeping
c. Cash disbursement
d. Public awareness
___________ 5. Lodging : Transportation as Marketing : ______

a. Sightseeing
b. Travel
c. Tourism
d. Operations
___________ 6. Government : Policy making as Private sector : _______

a. Accrediting/licensing
b. Policy implementing
c. Peace and Order
d. Marketing
___________ 7. Amusement Park : Attraction as _______ : Lodging

a. Cafeteria
b. Theater
c. Bus Line
d. Motel
___________ 8. Sole Proprietorship : DTI as Corporation : _______

a. Local Government Unit (LGU)
b. Securities and Exchange Commission (SEC)
c. Office of the City Mayor
d. Department of Tourism (DOT)

___________ 9. PCVC : convention venue as _______ : travel taxes
a. Local Government Units
b. Civil Aviation Authority of the Philippines
___________ 10. Travel Operations : Office-based as _______ : Field

a. Tour Operations
b. Documentation
c. Personnel
d. Accounting
C. ESSAY
Direction: Explain the following questions on a clean sheet of paper.
1. What are the roles of the government and private sector in the Philippine Tourism
Industry?
2. What are the similarities and differences between the traditional and the new
trends in the distribution of travel products and services?
3. How Travel Management Companies (TMC) / travel agencies benefit from being
an intermediary between vendors and vendees?
4. Explain the various forms of business ownership applicable for the TMC /Travel
Agency.
SCORING RUBRICS FOR ASSESSING THE ESSAY
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
Answer key:
A. Multiple Choice B. Analogy C. Essay
1. A 1. B (Answer Varies)
2. B 2. D
3. A 3. A
4. D 4. C
5. B 5. D
6. C 6. D
7. D 7. D
8. C 8. B
9. B 9. C
10. B 10. A

Quarter 2

and identify aspects of business that is needed to strengthen and safeguard before
become a part of the workforce.
CONTENT STANDARD

concepts and theories in Travel Services

 Explore opportunities for a career in Travel Services.
I. INTRODUCTION
Quarter II has two lessons namely: Lesson 1 Market and Destination and
Lesson 2 The Internet and E-Travel Commerce. Lesson 1 expects you to identify
and assess the travel markets and match them with the suitable destination, while
Lesson 2 lets you practice the internet and E-travel commerce, describe the
capabilities of a Global Distribution System (GDS) and work with the Amadeus GDS
environment.
II. OBJECTIVES

1. identify the markets and destination;
2. discuss the types of tourism;
3. assess and match travel destination suitable for travelers;
4. read and interpret maps;
5. recognize famous tourist destinations in the world;
6. practice the internet and e-travel commerce;
7. describe the capabilities of Global Distribution System (GDS);
III. PRE-ASSESSMENT

their notebook.
in terms of background both in knowledge and skills; their strengths and weaknesses
Pre – Test 2
A. MULTPLE CHOICE
your answer sheet.
1. The type of travel motivator related to discovering other people’s tradition, history,
and way of life.
a. Physical
b. Cultural
c. Interpersonal
d. Prestige
2. The Product-Related variable that satisfies client’s needs for travel whether
corporate or leisure activities.
a. Length of stay
b. Distance traveled
c. Purpose of visit
d. Mode of transportation

3. It is the imaginary line 23 degrees north of the equator.
a. Arctic Circle
b. Longitude
c. Tropics of Capricorn
d. Tropics of Cancer
4. It means to share faith and devotion together with the natives in glorifying the
Almighty Creator.
a. Historical Tourism
b. Culinary Tourism
c. Cultural Tourism
d. Religious Tourism
5. A thanksgiving celebration by the Tagbanua natives of Palawan expressed in

ritual dances and food offerings to their deities.
a. Pagdidiwata
b. Ibalong
c. Lemlunay
d. Pista’y Dayat
6. This describes a traveler with stable job but with limited time for traveling since
he/she is holding vital responsibilities in the workplace.
a. Budget Traveler
b. Regular Traveler
c. High-End Traveler
d. Either a or b
7. The travel evaluation indicator that is addressed upon answering the question:
“Did you learn new things from your travel?”
a. Accessibility
b. Comfort and convenience
c. Safety and security
d. Education and entertainment
8. Part of the map that details the different items that can be seen in the areas like
the name, countries and capital cities.
a. Label
b. Legend
c. Compass Rose
d. Title

9. This map is intended to describe the state and national boundaries of places.
a. Physical Map
b. Topography Map
c. Climatic Map
d. Political Map
10. A narrow strip of land between two large bodies of water

a. Archipelago
b. Isthmus
c. Island
d. Peninsula
11. The IATA area where the Middle East belongs

a. Area I
b. Area II
c. Area III
d. Area IV
12. It is the most visited country in the world.

a. Russia
b. Spain
c. France
d. Japan
13. The Bay Island of Honduras is part of this land area.

a. Central America
b. Middle East
c. New Zealand
d. South Africa
14. All of the following are advantages of internet in the travel business, except
a. It avoids payment of commissions on the part of customer.
b. It gives the customer the freedom to gain control over the search.
c. It ignores personal motivation.
d. It reduces paperwork.
15. The first computerized information system used primarily to store and retrieve
clients’ data
a. Computerized Reservation System (CRS)
b. Global Distribution System (GDS)
c. Personal Reference Number (PNR)
d. World Wide Web (WWW)

16. A European Global Distribution System founded by AirFrance, Iberia, Lufthansa
and SAS.
a. Sabre
b. Worldspan
c. Galileo
d. Amadeus
17. The aim of this type of tourism is to acquaint travelers to the way of life of the
locals which includes their customs and traditions.
b. Cultural Tourism
c. Culinary Tourism
d. Adventure Tourism
18. The tendency of a big family to refrain from traveling activities because of
inconvenience and high cost of expenditures belong to what travel demotivator?
a. Lack of interest
b. Lack of time
c. Family stage
d. Family bonding
19. The clients’ tendency to travel more often if they have better educational
attainment pertain to what market variable?
a. Socio-economic
b. Product-related
c. Psychographic
d. Physiological
20. Which of the following map guides is not running follow-through the Altitudes?
a. Equator
b. Prime Meridian
c. Arctic Circle
d. Tropic of Cancer

B. SPOT THE UNLIKE
Direction: Identify the word or phrase that is not included in the group. Then
write it on your answer sheet.
1. Male
Married
First class flight seat
College graduate,
25 years old
2. Festivals
Inexpensive fare
Company sponsored events
Busy work schedule
Fine weather
3. Mode of Transportation
Safety
Social recognition
Relaxation
Family bonding
4. Ayala y Compañia
Pintados Festival
House of Apacible
Barasoain Church
Santa Cruz Fort
5. Taal Volcano
Agusan Marsh
Batanes Islands
Tubbataha Reef
Makati Medical Center
6. Fantasy World
Burnham Park
Water Rafting
Ocean Adventure
Star City

7. Budget Traveler
Transportation
Infrastructure
Attraction
Hospitality
8. Ocean
Plateau
Bay
Strait
Gulf
9. Indonesia
Vietnam
Ireland
Jordan
New Zealand
10. Sabre
Amadeus
Galileo
StarCruise
Worldspan
Answer key:
A. Multiple Choice B. Spot the Unlike

1. B 11. B 1. Married (not belong to demographics)
2. C 12. C 2. Busy work schedule (not belong to travel motivators)
3. D 13. A 3. Mode of Transportation (not belong to psycho variables)
4. D 14. C 4. Pintados Festival (not belong to historical tourism)
5. A 15. A 5. Makati Medical Center (not belong to eco-tourism)
6. B 16. D 6. Water Rafting (not belong to recreational)
7. D 17. B 7. Budget traveler (not part of destination assessment)
8. A 18. C 8. Plateau (not belong to bodies of water)
9. D 19. A 9. Jordan (not belong to IATA Area III )
10. B 20. B 10. StarCruise (not a GDS)

Lesson 1 – Markets and Destinations (MD)
A. Know
1. Assist learners in explaining why people travel and what are their needs,
motives, and aspirations.
CLASSIFICATION
Direction: Choose which of the following words/phrases belong to Travel Motivator
or De-Motivator. Write your answers on the appropriate column.
Travel Motivators Travel De-Motivators
1. Travel fare discounts and promos

2. Sudden death of an immediate relative in the province
3. Spare budget from family income
4. Expensive travel fare
5. Busy work schedule
6. Slated company meetings in a beach resort
7. Ineffective travel campaigns
8. Sponsored seminars and conventions
9. Festivals and cultural events
10. Health problems

Answer key:
Travel Motivators Travel De-Motivators
1. Travel fare discounts and promos 4. Expensive travel fare
2. Sudden death of an immediate 5. Busy work schedule

relative in the province
7. Ineffective travel campaigns
3. Spare budget from family income
10. Health problems
6. Slated company meetings in a
beach resort
8. Sponsored seminars and

conventions
9. Festivals and cultural events
2. Let learners know the criteria for assessing and evaluating destination traits
and attractions.
Fill in the Box

Direction: Below are guiding questions that describe the key indicators in assessing
and evaluating travel characteristics. Identify each of them by writing your answer in
the boxes provided.
1. Does the place address the traveler’s need for water, electricity, communications
and sewage?
2. Did the trip meet your expectation as a leisure/business traveler?
3. Are there any distractions that lead you to consume longer time in moving from
one place to another like traffic or road constructions?

4. How desirable is the travel package in terms of inclusive activities in every
destination?
5. Did the local staff and private personnel of establishments assist you willingly on
all difficulties?
6. How accommodating are the service staffs in the establishment?
7. Did you learn new things from your travel?
8. Will the distance from one destination to another not consume much of their time?
9. Did these experiences bring you fulfillment, relaxation, and delight?
10. Did you feel the safety and belongingness in the places you visit?
Answer key:
1. Infrastructure
2. Service
3. Accessibility
4. Attraction
5. Comfort
6. Hospitality
7. Education
8. Transportation
9. Entertainment
10. Security

3. Allow learners to master the basic principles of geography and map reading
as applied to tourism.
MATCHING TYPE
Directions: Match the definitions in Column A with its corresponding term in Column
B. Write the letter that best describes the statement on your answer sheet.
Column A Column B
Definition Term
______1. The map that determines the presence
of natural resources in the area. A. Equator
B. Map Locator
______2. A body of water surrounded by land.
C. Climate map
______3. The imaginary line situated at the middle
D. Political map
of the earth.
______4. The map intended to describe the state E. Longitude
and national boundaries of places.
F. Scale
______5. A narrow strip of land between two large G. Economic map
bodies of water.
H. Isthmus
______6. The map that illustrates the elevation and
I. Legend
changes in the landscape of earth features
through contour lines. J. Topography map
K. Lake
______7. The imaginary lines drawn from North Pole
to South Pole of the earth.
______8. It shows the highlighted area of the land

and its location into the context of the globe.
______9. It describes the ratio between the lengths

of the map as compared to the real unit
distance of lands and bodies of water on earth.
______10. It defines all symbols, colors and other

markings used in the map.

Answer key:
1. G
2. K
3. A
4. D
5. H
6. J
7. E
8. B
9. F
10. I
4. Assist learners in identifying the International Air Transportation Association

(IATA) areas.
CLASSIFICATION
Direction: Determine whether the following tourist attractions belong to IATA Area I,
Area II or Area III. Put the answer on your paper.
1. Marrakech, Morocco
2. Cairo, Egypt
3. Milford Sound, New Zealand
4. Banff National Park, Alberta, Canada
5. Machu Picchu, Peru
6. Mount Everest, Nepal
7. Great Barrier Reef, Australia
8. Ranomafana National Park, Madagascar
9. Paris, France
10. Niagara Falls, Ontario, Canada
11. Petra, Jordan
12. Vienna, Austria
13. Galapagos Island, Ecuador
14. Borobudur, Indonesia
15. Jerusalem, Israel
Answer key:
1. IATA Area II 6. IATA Area III 11. IATA Area II
2. IATA Area I 7. IATA Area III 12. IATA Area II
3. IATA Area III 8. IATA Area II 13. IATA Area I
4. IATA Area I 9. IATA Area II 14. IATA Area III
5. IATA Area I 10. IATA Area I 15. IATA Area II
B. Process
1. Guide learners in recognizing how travel market is affected by various

intervening variables
IDENTIFICATION
Direction: Determine what factors affecting the travel market are being described
below; whether Socio-Economic, Product-Related, or Psychographic. Write your
answer on the space provided.
_______________1. Civil Status
_______________2. Family bonding
_______________3. Business Travel Deals
_______________4.First class passenger seat
_______________5. Number of Dependents
_______________6. Appreciation of Historical Landmarks
_______________7. Discounted Travel Fare
_______________8. Educational Attainment
_______________9. Social Recognition
_______________10. Number of hours spent in traveling
Answer Key:
1. Socio-economic 6. Psychographics
2. Psychographics 7. Product-related
3. Product-related 8. Socio-economic
4. Product-related 9. Psychographics
5. Socio-economic 10. Product-related

2. Allow learners to discover the Philippine national regions, cities, and
identify the types of tourism that can be found in every destination.
MIX AND MATCH

Direction: Write the following tourist attractions according to its appropriate
classification.
1. Cave Exploration 16. Sky Ranch

2. Bacolod Inasal 17. Hechanova Ancestral House
3. Fantasy World 18. Chocolate Hills in Bohol
4. Institut Santre NuHart Hair Clinic 19. Manila Philippine Orthopedic
5. Parraw Regatta Institute
6. Cape Engaño Light House 20. Enchanted Kingdom
7. Tubbataha Reef National Marine Park 21. Pintados Festival
8. Mascara Festival 22. Feast of Black Nazarene
9. Via Crusis 23. Pahiyas sa Quezon
10. Dinengdeng 24. Pancit Tuguegarao
11. Santa Cruz Fort 25. Mountain Biking
12. Eye Republic Ophthalmology Clinic
13. Sea Kayaking
14. Pulilan Carabao
15. Hundred Islands National Park
Answer key:
Historical Tourism: Cape Engaño Light House

Santa Cruz Fort
Hechanova, Ancestral House
Cultural Tourism: Parraw Regatta

Mascara Festival
Pintados Festival
Pahiyas sa Quezon
Religious Tourism: Via Crusis

Pulilan Carabao Festival
Feast of the Black Nazarene

Adventure Tourism: Cave Exploration
Sea Kayaking
Mountain Hiking
Environmental Tourism: Tubbataha Reef

Hundred Islands
Chocolate Hills
Culinary Tourism: Bacolod Inasal

Dinengdeng
Pancit Tuguegarao
Medical Tourism: Institute Santre NuHart Hair Clinic

Eye Republic Ophthalmology Clinic
Manila Orthopedic Institute
Recreational Tourism: Fantasy World

Sky Ranch
Enchanted Kingdom
3. Teach learners to match the travelers’ motivations with destination’s traits

and attractions both in the international and national scene.

QUICKWRITE
Direction: Complete the diagram below by writing your understanding
about the details of the concept given.
Budget Traveler Regular Traveler
________________________ ________________________
________________________ ________________________
________________________ ________________________
________________________ ________________________
________________________ ________________________
________________________ ________________________
High-End Traveler
________________________ ________________________
________________________ ________________________
________________________
___ ___
________________________
________________________
________________________
________________________
________________________
________________________
HE – Travel Services ________________________
Page 65
___
SCORING RUBRICS FOR ASSESSING THE QUICKWRITE
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
4. Facilitate learners in describing the political boundaries and

topography in every IATA areas of operation
TRUE OR FALSE
Direction: Write TRUE if the statement is correct; otherwise, write FALSE if the
statement is wrong. Put the answer on your paper.
1. Africa is the most populated continent in the world.

2. Australia belongs to the South American region.
3. The Vatican City is the smallest sovereign territory in the world.
4. Nigeria has the largest land area in the African continent.
5. France is the most visited country in the world in 2012.
6. South America is situated around the southern and eastern shores of the
Mediterranean Sea.
7. Hawaii belongs to the American continent.
8. Asia has the largest land area among the seven continents.
9. Canada belongs to Oceania.
10. Algeria is the most populated country in Africa.
11. Russia covers the largest land area in Europe.
12. The central Middle East was formerly known as the West Indies.
13. The Philippines belongs to the Southeast Asia.
14. Brazil belongs to the IATA Area II.
15. United Nations World Tourism Organization formulates standards to ensure
safety, security, and work simplification of airline operations across the globe.

Answer key:
1. FALSE
2. FALSE
3. TRUE
4. FALSE
5. TRUE
6. FALSE
7. TRUE
8. TRUE
9. FALSE
10. FALSE
11. TRUE
12. FALSE
13. TRUE
14. FALSE
15. FALSE
C. Understand
1. Help learners to understand the difference between the motives of leisure

and business travelers upon engaging in traveling activities.
Review of Learning Outcome 1-C
ESSAY
Direction: Explain the following questions in a clean sheet of paper.
1. How people benefit from traveling to different places?
2. What is the role of the travel agencies in setting the mood of the traveler on
decision making?
3. How do travel agency benefit from understanding clients behavior and
preference?

ESSAY
Direction: Answer the following questions in a clean sheet of paper.
1. What is the difference between travel packages offered for leisure travelers
and business travelers?
2. Why is it important to determine the kind of tourism that can be offered in different
places?
3. As a leisure traveler, how does your interest affect your decision to choose the
right travel destination?
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
2. Process learner’s understanding about the world tourism geography.
QUICKWRITE
Direction: Shortly explain the difference between the two given terms below.
Altitude Longitude
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Physical Map Topography Map

_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Absolute Location Relative Location

_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Island Archipelago
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Inset map Locator map

_________________________ _________________________
_________________________ _________________________
_________________________ _________________________

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance

1. Among the different types of tourism you have learned, what motivates you
the most to visit places? Why?
2. Why is it important to assess first your tourist destination, then evaluate the
experiences that you had after the travel?
3. As a beginner traveler, what are the ten (5) most important basic things that
you should have in your bag upon travel to ensure safety and order?

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
D. Transfer
Strengthen individual skills of learners about the lesson discussed through

the enhancement activity
Enhancement: Research Time
Choose your desired topic to research on the internet.

Topic # 1: Puerto Princesa Subterranean River
Topic # 2: Tubbataha Reefs Natural Park
Topic # 3: Coron Island
Visit websites associated to the chosen topic and compile information about
the following areas:
1. Unique descriptions of the tourist destination

2. Government and NGO environmental protection programs
3. Role of the public in the preservation of the environment and
heritage sites

Scoring Rubrics
10 - Can perform this skill without supervision and with initiative
and adaptability to problem situations.
7 - Can perform this skill satisfactorily without assistance or

supervision.
5 - Can perform this skill satisfactorily but requires some

3- Can perform parts of this skill satisfactorily, but requires

considerable assistance and/or supervision.
Lesson 2 – The Internet and E-Travel Commerce (ET)
A. Know
1. Let learners identify the advantages and disadvantages of the internet to

consumers and to travel agents
MULTIPLE CHOICE
Direction: Read the statement carefully and write the letter that best describes the
statement on your quiz notebook.
1. The location of the headquarters of Amadeus IT Group

a. Atlanta, Georgia, USA
b. Madrid, Spain
c. Denver, Colorado, USA
d. Southlake, Texas, USA
2. All of the following GDS belongs to Travelports company, except

a. Apollo
b. Worldspan
c. Galileo
d. Sabre

3. This European Global Distribution System was earlier developed to serve as an
alternative of the American GDS.
a. Galileo
b. Amadeus
c. Travelports
d. Sabre
4. The Sabre’s global distribution solutions for travel industry

a. Travelocity
b. Sabre Hospitality Solutions
c. Sabre Travel Network
d. Sabre Air Solutions
5. All of the following are typical functions of a Computerized Reservation System

(CRS), except
a. provide reservation information
b. sell tickets for multiple airlines
c. cancel existing reservations and tickets
d. confirm seat availability information
6. The Worldspan’s pre-ticketing fare audit tool that protects airline companies
against incorrectly priced or reissued tickets.
a. Worldspan FareSource
b. Worldspan SecuRate Air
c. Travelport Rapid Reprice
d. Travelport Fare Verified
7. The following are travel distribution solutions offered by Amadeus IT Group,

except
a. Travel agency mid and back-office solutions
b. Direct e-commerce/web and mobile technology
c. Corporate self-booking tool technology
d. All of the above
8. This is one of the airline company that founded the Sabre in 1964.
a. Northwest Airlines
b. American Airlines
c. Air France
d. Transworld Airlines

9. It offers 24/7 online access of detailed, personal itineraries to travelers who hold a
Worldspan booking record.
a. Travelport ViewTrip
b. Worldspan WorldGroup
c. Travelport e-Pricing
d. Worldspan Go!
10. This allows clients to compare travel information and transact from various
tourism service providers online.
c. IT consulting services
d. either a or b
Answer key:
1. B
2. D
3. B
4. C
5. B
6. D
7. D
8. B
9. A
10. B
B. Process
Let learners identify the advantages and disadvantages of the internet to

consumers and to travel agents

QUICKWRITES
Direction: Shortly explain the advantages and disadvantages of internet in travel
services on the following concepts. Write your answers on a clean paper.
Gathering Information
Advantages Disadvantages

Processing of Transactions
Value for Money

Time and Comfort

Safety and Security


2 – Beginning
4 – Developing
6 – Approaching
8 - Proficient
10 - Advance

C. Understand
Allow learners to appreciate the contribution of technology to the growth and

maturity of the travel business
QUICKWRITES
Direction: Observe and interpret the graphical illustration below. Write your
understanding on a clean sheet of paper.
Airline
GDS Hotel
Traveler Travel
Agency
Car Hire

2 – Beginning 8 - Proficient
4 – Developing 10 - Advance
6 – Approaching
D. Transfer
1. Enable learners to apply some basic commands and recognize its effects
as they accomplish travel information in the Amadeus software.
Review of Learning Outcome 3 B

ACTUAL DEMONSTRATION
OVERALL EVALUATION
Level Achieved PERFORMANCE LEVELS
10 - Can perform this skill without supervision and with
initiative and adaptability to problem situations.
7 - Can perform this skill satisfactorily without assistance
or supervision.
1 - Can perform parts of this skill satisfactorily, but

PERFORMANCE CRITERIA
Yes No N/A
Can the learner do the following:
1. Sign in/sign out of the Amadeus system?
2. Navigate on the Amadeus work areas?
3. Apply all Amadeus Information System (AIS)
commands?
4. Access the Amadeus Help System?
5. Convert full name of an item (e.g. city/airport) into
code?
6. Use appropriate commands for OS and SR?
2. Assist learners in using basic commands in Amadeus for processing

Advanced Seat Reservation and let them observe the changes that will take effect
upon re-booking existing segments in a PNR.

ACTUAL DEMONSTRATION
OVERALL EVALUATION
Level
Achieved PERFORMANCE LEVELS

with initiative and adaptability to problem
situations.
requires considerable assistance and/or
supervision.
The Instructor will indicate his/her initial on the level achieved.

PERFORMANCE CRITERIA
Yes No N/A
Can the learner do the following:
1. Display the seat map using both command entry and

mouse click?
2. Input appropriate commands for processing seat
assignment?
3. Use appropriate command format for segment re-
booking?
V. POST-ASSESSMENT
Post – Test 2
A. MULTPLE CHOICE
your answer sheet.
1. This describes a traveler with stable job but has limited time for traveling since
he/she holding vital responsibilities in the workplace.
a. Budget Traveler
b. Regular Traveler
c. High-End Traveler
d. Either a or b
2. It means to share faith and devotion together with the natives in glorifying the
Almighty Creator.
b. Culinary Tourism
c. Cultural Tourism
d. Religious Tourism
3. A European Global Distribution System founded by AirFrance, Iberia Lufthansa

and SAS
a. Sabre
b. Worldspan
c. Galileo
d. Amadeus

3. It is the imaginary line 23 degrees north of the equator.
a. Arctic Circle
b. Longitude
c. Tropics of Capricorn
5. The type of travel motivator related to discovering other people’s tradition, history,
and way of life
a. Physical
b. Cultural
c. Interpersonal
d. Prestige
6. A thanksgiving celebration by the Tagbanua natives of Palawan expressed in

ritual dances and food offerings to their deities.
a. Pagdidiwata
b. Ibalong
c. Lemlunay
d. Pista’y Dayat
7. Part of the map that details the different items that can be seen in the areas like
the name, countries and capital cities
a. Label
b. Legend
c. Compass Rose
d. Title
8. The Product-Related variable that satisfies client’s needs for travel whether
corporate or leisure activities.
a. Length of stay
b. Distance traveled
c. Purpose of visit
d. Mode of transportation
9. A narrow strip of land between two large bodies of water.

a. Archipelago
b. Isthmus
c. Island
d. Peninsula

10. The Bay Island of Honduras is part of this land area.
a. Central America
b. Middle East
c. New Zealand
d. South Africa
11. The IATA area where the Middle East belongs.

a. Area I
b. Area II
c. Area III
d. Area IV
12. This map is intended to describe the state and national boundaries of places.
a. Physical Map
b. Topography Map
c. Climatic Map
d. Political Map
a. It avoids payment of commissions on the part of customer.
b. It gives the customer the freedom to gain control over the search.
14. It is the most visited country in the world.

a. Russia
b. Spain
c. France
d. Japan
15. The clients’ tendency to travel more often if they have better educational
attainment pertains to what market variable?
a. Socio-economic
b. Product-related
c. Psychographic
d. Physiological
16. Which of the following map guides is not running along with the Altitudes?
a. Equator
b. Prime Meridian
c. Arctic Circle

17. The aim of this type of tourism is to acquaint travelers to the way of life of the
locals which includes their customs and traditions.
b. Cultural Tourism
c. Culinary Tourism
d. Adventure Tourism
18. The first computerized information system used primarily to store and retrieve
clients’ data
c. Personal Reference Number (PNR)
d. World Wide Web (WWW)
19. The tendency of a big family to refrain from travelling activities because of
inconvenience and high cost of expenditure belong to what travel de-motivator?
a. Lack of interest
b. Lack of time
c. Family stage
d. Family bonding
a. Accessibility
B. SPOT THE UNLIKE

Direction: Identify the word or phrase that is not included in the group then
write it on your answer sheet.
1. Ayala y Compañia
Pintados Festival
House of Apacible
Barasoain Church
Santa Cruz Fort

2. Sabre
Amadeus
Galileo
StarCruise
Worldspan
3. Mode of Transportation
Safety
Social recognition
Relaxation
Family bonding
4. Fantasy World
Burnham Park
Water Rafting
Ocean Adventure
Star City
5. Male
Married
First class flight seat
College graduate
25 years old
6. Taal Volcano
Agusan Marsh
Batanes Islands
Tubbataha Reef
Makati Medical Center
7. Festival
Inexpensive fare
Company sponsored event
Busy work schedule
Fine weather
8. Indonesia
Vietnam
Jordan
Australia
New Zealand

9. Budget Traveler
Transportation
Infrastructure
Attraction
Hospitality
10. Ocean
Plateau
Bay
Strait
Gulf
Answer key:
A. Multiple Choice
1. B 11. B
2. D 12. D
3. D 13. C
4. D 14. C
5. B 15. A
6. A 16. B
7. A 17. B
8. C 18. A
9. B 19. C
10. A 20. D
B. Spot the unlike

1. Pintados Festival (not belong to historical tourism)
2. StarCruise (not a GDS)
3. Mode of Transportation (not belong to psycho variables)
4. Water Rafting (not belong to recreational)
5. Married (not belong to demographics)
6. Makati Medical Center (not belong to eco-tourism)
7. Busy work schedule (not belong to travel motivators)
8. Jordan (not belong to IATA Area III )
9. Budget traveler (not part of destination assessment)
10. Plateau (not belong to bodies of water)

Quarter 3

Training Regulation in Travel Services namely. This will also be a venue for
learners to assess themselves and identify aspects of the business that needs to be
strengthened and safeguarded before one becomes a part of the workforce.
CONTENT STANDARD

concepts and theories in Hotel Travel Services.
The learner independently demonstrates competencies in Travel Services as

prescribed in the TESDA Training Regulation.
 Discuss core competencies of Travel Services.
 Recognize the relevance of the course.
 Explore opportunities in Travel Services as a career.
I. INTRODUCTION
Travel management or corporate travel management (CTM) is the function of

managing a company's strategic approach to travel (travel policy), the negotiations
with all vendors, day-to-day operation of the corporate travel program, traveler
safety & security, credit-card management and T&E data management. After taking
Quarter 3 of this module, the students are knowledgeably equipped to the cycle and
operations in travel management.
Quarter III covers two Lessons, namely: Lesson 1 The Travel Management
Cycle that will let you arrange flight itinerary using a map and planner, discuss flight
reservation and confirmation, and follow rules and principles in airfare calculation
and travel documentation. On the other hand, Lesson 2 Corporate Travel
Management expects you to practice corporate travel management, explain the
characteristics of Meetings, Incentives, Convention and Exhibitions (MICE), and
describe the usage of Intranet and Extranet in travel management.

II. OBJECTIVES
At the end the module, the learner is expected to:
1. arrange flight itinerary using a map and planner;

2. discuss flight reservation and confirmation;
3. follow rules and principles in airfare calculation and travel
documentation;
4. practice corporate travel management;
5. explain the MICE of travel management; and
6. describe the intranet and extranets in travel management.
III. PRE-ASSESSMENT
Process and Delivery

1. Guide the students to answer honestly and individually the pre-assessment found
in the module. Give them a time limit and ask them to write their answers on their
notebook.
2. Let the learners score their answers for the purpose of recall. Together with the
students, analyse the results of the pre-assessment to determine where they are in
terms of background both in knowledge and skills, their strengths and weaknesses
Pre-test 3
A. MULTIPLE CHOICE. Read the statement carefully and choose the letter that
best describes the statement. Write your answer in your quiz notebook.
1. Which of the following is NOT an aim of counter-counselling?

a. concludes counter sales, which are transactions captured by the travel
counsellors or counter staff
b. provides information, and recommends suitable and attractive products
c. suggests itineraries and insures proper travel documentation
d. selects direct, non-stop flights from one point to another, until final
destination
2. It is a complete record of all requirements of the passenger, and provides a

a. Booking cards
b. Itinerary cards
c. Passport

3. It is the process by which cities to be visited are arranged in the desired
sequence to conform with the passenger’s desired travel plans, starting from the
point of origin to the destinations to be visited in the desired sequence.
a. Counter Counselling
b. Flight Itinerary Planning
c. Arrival-Departure Planning
d. Crisscrossing
4. What does GMT stand for?

a. Gold Mean Time
b. Greenwhich Mean Time
c. Gross Mean Time
d. Go Mean Time
5. This is the flight schedule requested to be included in the client’s itinerary.

a. Flight Itinerary
6. What do you call the traditional way of placing reservation before the advent of e-
commerce and the internet?
a. Manual Reservation
b. Electronic Reservation
c. Automated Reservation
7. It is through the supplier’s e-mail address and interactive website that accept
reservations are accepted, and provide confirmations are provided.
d. a, b and c
8. What is the method which provides the availability of a service first, allowing the
client to make a choice?
a. Automated Reservation
c. Manual Reservation
d. Direct Reservation

9. It provides airline schedules for more than 780 airlines and available information
for flights on more than 460 airlines.
a. Amadeus Automated Reservation System
b. Amadeus Direct Reservation System
c. Amadeus Electronic Reservation System
d. Amadeus Manual Reservation System
10. The name of a flight that operates between two cities and does not make any
stops.
a. Non-stop Flight
b. Direct Flight
11. The name of a flight that operates between two cities and makes a change
online or interline in one or more cities en route
a. Non-stop Flight
b. Direct Flight
12. Referred to as an online flight that operates between two cities with a change of
aircraft at an international city
a. Non-stop Flight
b. Direct Flight
13. It contains flights that submit schedule dates to Amadeus irrespective of the
availability of status of their flights.
a. Schedule Display
14. It contains flights of all airlines between a specific city pair for a one-week
period.
a. Schedule Display

15. What does PNR mean?
a. Passenger Name Record
b. Pre-Name Record
c. Post Name Record
d. Parliamentary Name Record
16. This refers to those who own or are owners-managers of their respective
business enterprise, who travel for various reasons.
a. Mariners
c. Businesspersons
17. The name of those travelers of executive rank, directors, assistant and
executive vice presidents, presidents, chairperson and the like, traveling to
represent the company in events overseas, or to attend corporate affairs in a
multinational setting.
a. Mariners
c. Businesspersons
18. It is defined as the coming together of a group of people with similar interests to
accomplish some predetermined goals or purposes
a. Meetings
b. Seminars
c. Workshops
d. Incentives
19. These are not meetings but many convention organizers are also responsible
for developing and operating incentive programs. It denotes something that incites
or has the tendency to incite to determination or action.
a. Meetings
b. Seminars
c. Workshops
d. Incentives

20. It refers to an assembly of people for a common business purpose and social
interchange between attendees
a. Convention
b. Conference
c. Exhibitions
d. Seminars
21. It refers to “trade events,” and consists of a series of exhibit booths

a. Convention
b. Conference
c. Exhibitions
d. Seminars
22. This is a group of meeting devoted to analyzing solutions of concrete problems,

acquiring specific skills or knowledge in a particular field
a. Clinic
b. Retreat
c. Conclave
d. Assembly
23. This is a period of withdrawal for prayer, meditation, or study of instructions
under a director
a. Clinic
b. Retreat
c. Conclave
d. Assembly
24. Refer to a company of persons gathered for deliberation and legislation, worship
or entertainment
a. Clinic
b. Retreat
c. Conclave
d. Assembly
25. The name of a body of students meeting regularly to study the same subjects.
a. Class
b. Clinic
c. Press Conference
d. Panel

26. It refers to a meeting where a group of experts with diverse views on the same
subject present ideas in turn, under the direction of a moderator.
a. Class
b. Clinic
c. Press Conference
d. Panel
27. Any direct or indirect, issue or policy conflict – even if minor or remedial – which
may arise from the travel management company’s retention of the corporate client
must be revealed, including any joint venture that is deemed as conflict of interest.
a. Confidentiality
b. Conflict of Interest
c. Illegal Information Brokering
d. Point of View
28. It involves a proposal for the management of the corporate travel requirements
from the travel management company to the corporation, or an event management
proposal from the event planner to the event organizer, when these do not have an
in-house department to plan and manage the travel arrangement of the event.
a. Binding Process
b. Bidding Process
c. Transaction
d. Illegal information Brokering
29. This refers to any private meeting or secret assembly such as that is held to
elect a new pope which may also be applied in the boardroom of a corporation,
when the directors meet in secret to discuss a possible hostile takeover
a. Clinic
b. Retreat
c. Conclave
d. Assembly
30. This involves managing the point of sale activities (reservations, ticketing, hotel
and car rental vouchering) and monitoring quality assurance plus the appropriate
internal audit procedures to monitor compliance and tracking non-compliance.
a. implementing travel policies and procedures.
b. managing corporate travel operations
c. reporting and analyzing performance.
d. monitoring compliance

Answer Key :
PRE-TEST 3
1. C 16. D
2. B 17. A
3. A 18. B
19. B
4. D 20. A
5. A 21. A
6. C 22. B
7. A 23. A
24. A
8. B 25. A
9. D 26. C
10. A 27. D
11. D 28. A
29. B
12. B 30. A
13. B
14. C
15. B

Lesson 1 : TRAVEL MANAGEMENT CYCLE
A. Know
1. Let the learner define the functions involved in managing travel

arrangements for leisure travel.
Review of Learning Outcome 1A
IDENTIFICATION. Identify what is being described in each item. Write the correct
answer on the space before the item number.
_______________ 1. The process by which cities to be visited are arranged in the

desired sequence to conform with the passenger’s desired
travel plans, starting from the point of origin to the destinations
to be visited in the desired sequence.
_______________ 2. The working form of the Operations Department-Travel.
_______________ 3. This is the flight schedule requested to be included in the

client’s itinerary.

_______________4. This is a list of hotel requirements, including the number of
rooms and applicable room rates.
_______________5. This is a summary of sightseeing tours requested.
WORD FORMATION. Provide the appropriate meaning of the following acronyms.
6.FIP= __________________________________________________
7. ETD=_________________________________________________
8.ETA=_________________________________________________
9.OAG=_________________________________________________
10.GMT=________________________________________________
Answer key:
LO1 A. Identification
1. Flight Itinerary Planning
2. Booking Card
3. Flight Itinerary
4. Hotel Accommodations
5. Sightseeing Tours
6. Flight Itinerary Planning
7. Estimated Time of Departure
8. Estimated Time of Arrival
9. Official Airline Guide
10. Greenwich Mean Time
2. Guide the students to distinguish between reservations and

confirmations. Inform them about the process involved in flight reservations.
Review of Learning Outcome 2 A

Modified True or False. Write TRUE if the statement is correct; otherwise, change
the underlined word to make the statement accurate.
________________1. Manual reservations are the traditional way of placing

reservation before the advent of e-commerce and the
internet.

________________2. Automated reservations were introduced by the use of e-
mail correspondence, and involve writing to the e-mail
address of the supplier and receiving a reply from a
department or individual.
________________3. Electronic reservations are done through a global

distribution system wherein the supplier is a member that
provides availability and accepts reservations.
________________4. Manual reservation provides the availability of a service first,

allowing the client to make a choice.
________________5. Electronic Reservation is less personal since there is no

direct human contact.
________________6. Amadeus air provides airline schedules for more than 780
airlines and available information for flights on more than
460 airlines.
________________7. Direct Flight is a flight that operates between two cities and
does not make any stops.
________________8. Connecting Flight is an online flight that operates between

two cities and makes a stop in one or more cities en route.
________________9. Change of Equipment/Gauge Flight is a flight that operates

between two cities and makes a change online or interline
in one or more cities en route
_______________10. PNR contains the details of a passenger’s reservations and

other information related to a passenger’s trip.
Answer key:
1. TRUE 6. TRUE
2. Electronic Reservation 7. Nonstop Flight
3. Automated Reservation 8. Direct Flight
4. Automated Reservation 9. Connecting
5. TRUE 10. TRUE

3. Lead the learners to do some flight reservations. Let them encode
the necessary information needed for confirmation and reservations.
Review of the Learning Outcome 2 D
IDENTIFICATION. Accomplish the graphic organizer below by filling out the empty
boxes with the necessary information depending on the category assigned per box.
What information should be provided?
Accommodation
Establishments
Sightseeing Tours and

Tour Packages
Cruises

Answer key :
Accommodation Sightseeing Tours and

Cruises
Establishments Tour Packages
1.Passenger name 1. Passenger name 1.Passenger name

number number number
2. Inclusive dates 2. Date of sightseeing 2. Date of departure/
3. Room breakdowns tour or the inclusive dates arrival
4. ETD/ ETA information of the tour package 3. Embarkation/
5. Meal required 3.Number of rooms and disembarkation
6. Special functions/ room type points
activities ( if any ) 4.Forms of payment 4. Type of
7. Form of payment accommodation and
breakdown
B. Process
1. Guide the students to arrange flight itinerary using a map and planner. Ask
them to provide information, and recommend suitable attractive products.
Individual Activity:
Directions: Prepare a self-help brochure or leaflet on how counter counseling is
done. Please be guided by this rubric:

Descriptions
Criteria Value
1 2 3 4
Display All parts are Some parts Most parts All parts are
not clearly are clearly are clearly clearly
labeled. labeled labeled. labeled
Mechanics There are There are There are There are
and many several minor no mistakes
Spelling mistakes in mistakes in mistakes in in the
the the the mechanics
mechanics mechanics mechanics and/or
and/or and/or and/or spelling.
spelling. spelling. spelling.
Presentation The The The brochure The
brochure brochure is presented brochure
presented is presented is is less presented
very difficult difficult for difficult for with ease
for the the the audience for the
audience to audience to to audience to
understand. understand. understand understand
Layout Layout is Layout is Layout is Layout is

confusing. somewhat almost well
Components organized. organized. organized.
are Most of the Most There is
inconsistent components components consistency
and are not are in its
information organized. consistent components
is missing. Partial within the that allows
information publication. the readers
can be Almost all to easily
located information locate
can be information.
located.
Total

C. Understand
1. Guide the learners in writing and reading an Airline Paper and e-tickets.
IDENTIFICATION. Identify what has been indicated by the numbered boxes. Write
your answer on the space provided for each item.

Answer key:
1. Headline/sideline cities
2. Fare
3. Fare type
4. Carrier code
5. MPM
6.Global indicator
7. Rule
8. NUC
9. Local currency
10.Route reference
2. Let the learners follow rules and principles in airfare calculation and
travel documentation. Assist them in discerning the rules and principles of airfare
calculation.
Enhancement Activity
1. What are the five functions of the operations department of a travel agency?
2. What are the different counter activities?
3. What are the three rules of flight itinerary planning?
4. What are transfer connections?
5. What is the difference between a short-sell and a long-sell entry in the
Amadeus system?
6. What are the types of journeys in fare calculations?

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 – Advance

D. Transfer
1. Let the learners discuss flight reservation and confirmation.
Group Task: A. Interview someone who has undergone an actual flight

reservation. Share to the class what essential information was imparted to you.
Oral Presentation Rubric

Very good Satisfactory Poor
(has no (has four to (has
more than seven more
Indicators
three errors) than
minor seven
errors) errors)
1. Gave an interesting
introduction
2. Presented clear explanation
of topic
3. Presented information in a
logical manner
4. Used complete sentence
5. Offered a concluding
summary
6. Spoke clearly, correctly,
distinctly, and confidently
7. Maintained eye contact
8. Maintained acceptable
posture.
9. Utilized audio-visual aids
10. Handled questions and
comments
Total
Grand Total

2. Guide the learners in distinguishing the different reservation and
confirmation in flight industry.
Review of Learning Outcome 2 C
Individual Task. Make an inventory. List down the advantages and disadvantages
of the different flight reservations. Create a diagram for making an inventory.
SCORING RUBRICS FOR ASSESSING THE PERFORMANCE

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
3. Let the learners discuss flight reservation and confirmation. Guide them in
encoding the necessary information needed for confirmation.
Review of Learning Outcome 2 E
Group Task. Have the learners visit a hotel, resort or any lodging establishment,
and interview the manager about their operation on reservations. Write a report in
present it to your classmates during class discussion.

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
4. Assist the learners to do some flight reservations. Guide them to encode

the necessary information needed for confirmation.
Review of Learning Outcome 2 F
Individual Task. Let the learner collect forms of reservation from the juridical
persons they visited. Ask them to compile and reflect on it. Their output will be rated
using the rubric below.

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient

5. Let the learner follow rules and principles in airfare calculation and travel
documentation.
Individual Task. Seek information from someone who knows how to read the
passenger’s air tariff and find out how this is done. Discuss this in class.
Scoring Rubrics

6. Guide the learners in identifying and discerning the types of travel

documents. Let them know how to read and write an airline paper and e-tickets.
Individual Task.
Photocopy and compile necessary travel papers for prospective passengers.
Study these documents and write your observation, then present it to the class.

2 – Beginning
4 - Developing
6 - Approaching
8 - Proficient
10 – Advance
7. Guide the learner in doing the activity .Elaborate to your learners your
expectations by summarizing their knowledge in understanding the rules and
principles of airfare calculations

Review of Learning Outcome 3 Enhancement Activity B
Plan for the following: Workbook I- planning travel arrangements

Workbook II-proposing travel arrangements

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
8. Let the learners identify and explain the types of travel documentation.
Review of Learning Outcome 3 Let’s Do it Activity
Field Work. Based on the destination cities selected, accomplish the following:
1. a flight itinerary for the group of cities selected;
2. a directory of hotels selected in the cities visited;
3. a list of sightseeing tours chosen in the countries visited;
4. complete the corresponding book card for travel
5. issue the air ticket or a purchase order for the transportation company; and
6. prepare a reservation request/booking order and exchange order/tour
voucher
a. After doing the assigned field work, let the learners prepare a
comprehensive travel proposal based on the rubrics guidelines.
SCORING RUBRICS
Level
supervision.

Lesson 2 Corporate Travel Management
A. Know
1. Let the learners appreciate the value of corporate travel management.
A. Getting into Details. On the space provided before the item number, write FC if
the statement falls under Financial Control, PA for Policy Adherence and SE for
Safety and Efficiency.
_______________1. Corporate managers at all levels realize the non-monetary

benefits of their corporate travel department and the value of the human factor.
_______________2. Taking advantage of the negotiated preferred rates or

discounts, a well-managed travel program pays for itself through lesser costs and
negotiated revenue, such as rebates, overrides and incentive payments
_______________3. With the consolidated travel needs of the corporation, the

discounts and preferred rates are negotiated with the travel suppliers based on
company-wide needs.
_______________4. Corporate travelers need a smooth, efficient travel process in

order to reach a company’s business objectives.
_______________5. The corporate travel program guides the employees to travel

the way the management recommends.
_______________6. The linkage of the consolidated travel needs of the corporation

with the corporation’s travel policies are executed through the corporate travel
procedures in the managed corporate travel program.
_______________7. The appointed travel management company or the in-house

travel department works with each department to determine its travel needs and
develop its travel budget, based on current spending and planned development.
_______________8. Corporate travel professionals are responsible for providing a

valuable service to their clients, the corporate traveler.
_______________9. Corporate travel management also involves developing

corporate travel policies that optimize the company’s travel expense
______________10. The capabilities to monitor and analyze travel expenditures

are essential if cost cutting opportunities are to be identified and taken advantage
of.

Answer key :
1. SE
2. PA
3. FC
4. SE
5. PA
6. PA
7. FC
8. SE
9. PA
10. FC
2. Guide the learners to familiarize with the concept of MICE on travel

management.

Just pick it up! From the box below, choose the term that best fits the
description/definition stated in each item. Write your answer on the space provided
before the number.
Meeting Seminar Workshop
Incentives Conventions Conference
Exhibitions Clinic Assembly
Panel
___________1. defined as the coming together of a group of people with similar

interests to accomplish some predetermined goals or purposes
___________2. a brief, intensive educational program on relatively small group of
people in a given field emphasizing participation in problem solving efforts or
situations.
___________3. an assembly of people for a common business purpose and social
interchange between attendees
___________4. also known as “trade events,” and consist of a series of exhibit
booths in which people show their wares, hoping to influence attandees towards
ordering or purchasing
___________5. a group of meeting devoted to analyzing solutions of concrete
problems, or acquiring specific skills or knowledge in a particular field
___________6. a company of persons gathered for deliberation and legislation,
worship or entertainment
___________7. a meeting where a group of experts with diverse views on the same
subject present ideas in turn, under the direction of a moderator
___________8. a formula of interchanging of views, and a meeting to discuss
matters of common concern.

___________9. are not meetings but many convention organizers are also
responsible for developing and operating incentive programs
__________10. defined as the gathering of people with similar interests for the
purpose of giving and discussing information
Answer key
1. Meeting
2. Workshops
3. Convention
4. Exhibitions
5. Clinic
6. Assembly
7. Panel
8. Conference
9. Incentives
10. Seminar
3. Let the learners know how to distinguish intranets from extranets. This
activity will develop cooperative learning among the learners.

Keep on the Attachment! Complete the learning organizer by attaching bits of
information to the main idea as indicated

B. Process
1. Guide the learners to discern the meaning of MICE and appreciate its
importance.
Group Tasks .Try to point out what is meant by MICE. Why is there a need to take
this? Work in pairs and perform a worthy exchange of ideas. Afterwards, construct a
report on your activity and be able to present it in class.
SCORING RUBRICS FOR ASSESSING THE ACTIVITIES
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 – Advance
2. Assist the students to discriminate Intranets and Extranets in travel

management.
Directions: Create a Venn diagram. Point out the similarities and differences of
Intranets and Extranets. Share to the class, and check if your answers are similar
with your classmates through a question-and-response technique. If possibilities of
a worthy reaction arise, record the salient features of your classmate’s work, then
improve yours.
SCORING RUBRICS
Level

or supervision.

C. Understand
1. Let the learners differentiate the types of corporate travelers.
Individual Task.
Directions:
Make a reflective analysis on the different types of corporate travelers.
Afterwards, construct and exhibit your expertise by making a poster. Present to
class your artwork, and express the focal idea of your poster.
Scoring Rubrics
Criteria Percentage
Workmanship 30%
Content (details of the output and appropriateness) 20%
Compliance to standards 15%
Totality (appearance, physical impact) 15%
Work habits and techniques 10%
Speed 10%
Total 100%
2. Guide the learners in describing intranet and extranets in travel

management. Familiarize the learners to the world of corporate travel industry.
Review of Learning Outcome 3 Enhancement Activity
1. Why are corporations moving towards in-house travel management?
2. How is corporate travel a cost-saver in the corporate world?
3. Why is MICE a component of corporate travel management?
4. What are the six (6) phases of corporate travel management?
5. Differentiate intranet from extranet.

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
D. Transfer
1. Let the learners practice corporate travel management.
Group Task:
Directions: In a pivotal conversation, interview a person engaged in a travel
business; ask about the principles concerning corporate financial control, policy
adherence, and safety and efficiency principles. Record the conversation, reflect on
it and be able to share in class. Work in triad.
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
2. Guide the learners in familiarizing with the MICE of travel management.
Review of Learning Outcome 2 D
Group Task.
Directions: In an interview with any juridical person’s representative, ask him/her
on how bidding is done. Record important details that you could possibly get from
him/her, and be able to present in class discussion significant data gathered.

2- Beginning
4-Developing
6-Approaching
8-Proficient
10-Advance
3. Let the learners define the “cost – plus” concept in travel management. Let
them emphasize their creativity.
Individual Task
Directions: Create a poem or any other literary work about cost-plus concept.
OVERALL EVALUATION
Level

or supervision.
4. Assist the learners to describe the intranets and extranets in travel

management.
Enhancement Activity Let’s Do It

Case study. Based on the client corporation assigned to your class group,
prepare the following:
1. External – as a travel management company bidding for a corporate

account:
a. a written corporate bid or proposal
b. a power point sales presentation

2. Internal – as an in-house travel department:
a. a travel management plan and budget
b. a travel management plan power point presentation
OVERALL EVALUATION
Level

with initiative and adaptability to problem
situations.
supervision.
V. POST-ASSESSMENT
Post Test 3
A. MULTIPLE CHOICE. Read the statement carefully and choose the letter that
best describes the statement. Write your answer in your quiz notebook.
1. Which of the following is NOT an aim of counter counselling?

a. concludes counter sales, which are transactions captured by the travel
counsellors or counter staff
b. provides information, and recommends suitable and attractive products
c. suggests itineraries and insures proper travel documentation
d. selects direct, non-stop flights from one point to another, until final
destination
2. It is a complete record of all requirements of the passenger, and provides a

a. Booking cards
b. Itinerary cards
c. Passport

3.It is the process by which cities to be visited are arranged in the desired
sequence to conform with the passenger’s desired travel plans, starting from the
point of origin to the destinations to be visited in the desired sequence.
a. Counter Counselling
b. Flight Itinerary Planning
c. Arrival-departure Planning
d. Crisscrossing
4. What does GMT stand for?

a. Gold Mean Time
b. Greenwhich Mean Time
c. Gross Mean Time
d. Go Mean Time
5. This is the flight schedule requested to be included in the client’s itinerary.

a. Flight Itinerary
6. What do you call the traditional way of placing reservation before the advent
of e-commerce and the internet?
7. It is through the supplier’s e-mail address and interactive website that accept
reservations are accepted, and provide confirmations are provided.
d. a, b and c
8. What is the method that provides the availability of a service first, allowing the
client to make a choice?
a. Automated Reservation
c. Manual Reservation
d. Direct Reservation

9. It provides airline schedules for more than 780 airlines and available
information for flights that have set available for sale on more than 460 airlines.
a. Amadeus Automated Reservation System
b. Amadeus Direct Reservation System
c. Amadeus Electronic Reservation System
d. Amadeus Manual Reservation System
10. The name of a flight that operates between two cities and does not make
any stops.
a. Non-stop Flight
b. Direct Flight
11.The name of a flight that operates between two cities and makes a change
online or interline in one or more cities en route
a. Non-stop Flight
b. Direct Flight
12. It referred to as an online flight that operates between two cities with a
change of aircraft at an international city
a. Non-stop Flight
b. Direct Flight
13.It contains flights that submit schedule dates to Amadeus irrespective of the
availability status of their flights.
a. Schedule Display
14. It contains flights of all airlines between a specific city pair for a one-week
period.
a. Schedule Display

15.What does PNR mean?
a. Passenger Name Record
b. Pre-Name Record
c. Post Name Record
d. Parliamentary Name Record
16.This refers to those who own or are owners-managers of their respective

business enterprise, who travel for various reasons
a. Mariners
c. Businesspersons
17. The name of those travelers of executive rank, directors, assistant and
executive vice presidents, presidents, chairpersons and the like, traveling to
represent the company in events overseas, or to attend corporate affairs in a
multinational setting.
a. Mariners
c. Businesspersons
18.It is defined as the coming together of a group of people with similar interests
to accomplish some predetermined goals or purposes
a. Meetings
b. Seminars
c. Workshops
d. Incentives
19. These are not meetings but many convention organizers are also
responsible for developing and operating incentive programs. It denotes
something that incites or has the tendency to incite to determination or action.
a. Meetings
b. Seminars
c. Workshops
d. Incentives

20. It refers to an assembly of people for a common business purpose and
social interchange between attendees.
a. Convention
b. Conference
c. Exhibitions
d. Seminars
21.It refers to “trade events,” and consists of a series of exhibit booths.

a. Convention
b. Conference
c. Exhibitions
d. Seminars
22.This is a group of meeting devoted to analyzing solutions of concrete

problems, or acquiring specific skills or knowledge in a particular field
a. Clinic
b. Retreat
c. Conclave
d. Assembly
23.This is a period of withdrawal for prayer, meditation, or study of instructions

under a director.
a. Clinic
b. Retreat
c. Conclave
d. Assembly
24. It refers to a company of persons gathered for deliberation and legislation,

worship or entertainment.
a. Clinic
b. Retreat
c. Conclave
d. Assembly
25. The name of a body of students meeting regularly to study the same
subjects.
a. Class
b. Clinic
c. Press Conference
d. Panel

26. It refers to a meeting where a group of experts with diverse views on the
same subject present ideas in turn, under the direction of a moderator
a. Class
b. Clinic
c. Press Conference
d. Panel
27. Any direct or indirect, issue or policy conflict – even if minor or remedial –
which may arise from the travel management company’s retention of a corporate
client must be revealed, including any joint venture that is deemed as conflict of
interest.
a. Confidentiality
b. Conflict of Interest
c. Illegal Information Brokering
d. Point of View
28.These involves a proposal for the management of the corporate travel

requirements from the travel management company to the corporation or an
event management proposal from the event planner to the event organizer,
when these do not have an in-house department to plan and manage the travel
arrangement of the event.
a. Binding Process
b. Bidding Process
c. Transaction
d. Illegal information Brokering
29.This refers to any private meeting or secret assembly such as that is held to
elect a new pope which may also be applied in the boardroom of a corporation,
when the directors meet in secret to discuss a possible hostile takeover.
a. Clinic
b. Retreat
c. Conclave
d. Assembly
30. This involves managing the point of sale activities (reservations, ticketing,
hotel and car rental vouchering) and monitoring quality assurance plus the
appropriate internal audit procedures to monitor compliance and tracking non-
compliance.
a. implementing travel policies and procedures.
b. managing corporate travel operations
c. reporting and analyzing performance.
d. monitoring compliance

Answer key:
1. C 15. B
16. D
2. B
17. A
3. A 18. B
4. D 19. B
5. A 20. A
21. A
6. C
22. B
7. A 23. A
8. B 24. A
9. D 25. A
26. C
10. A
27. D
11. D 28. A
12. B 29. B
13. B 30.A
14. C

Quarter 4

Training Regulation in Travel Services namely: This will also be a venue for
learners to assess themselves and identify aspects of business that is needed to be
strengthened and safeguarded before one become a part of the workforce.
CONTENT STANDARD

concepts and theories in Hotel Travel Services.
The learner independently demonstrates competencies in Travel Services as

prescribed in the TESDA Training Regulation.
 Discuss core competencies of Travel Services.
 Recognize the relevance of the course.
 Explore opportunities in Travel Services as a career.
I. INTRODUCTION
Quarter 4 builds on the successful approach to develop the learners on the

various accounting documents used in travel management, tour operations and
the flow of travel industry. Lesson 1 Tour and Travel Products lets you identify the
different travel products in the country; and lastly, in Lesson 2 Travel and Tour
Accounting Documents and Billing Settlement Plan, you will process travel and
accounting documents, follow procedures for airline ticket payment through the
banking system.

II. OBJECTIVES
At the end the module, the learner is expected to:

1. describe the tour and travel products;
2. identify the maritime travel products;
3. determine the types of lodging/accommodation establishments in the
Philippines;
4. discuss the group travel arrangements;
5. process travel and tour accounting documents; and
6. follow procedures for airline ticket payment through the banking system.
III. PRE-ASSESSMENT
Process and Delivery

1. Guide the learners to answer honestly and individually the pre-assessment found
in the module. Give them a time limit and ask them to write their answers on their
notebook.
2. Let the learners score their answers for the purpose of recall. Together with the
learners, analyze the results of the pre-assessment to determine where they are in
terms of background both in knowledge and skills, their strength and weaknesses
Pre-test 4
A. MULTPLE CHOICE. For each item, read the sentence/s or phrase/s carefully,
write the letter of the correct answer on your sheet of paper.
1. Refers to a flight class that features individual air-conditioned cabins.

c. Deluxe Class
d. Economic Class
2. The cheapest class of service, featuring upholstered benches on each side

which can sit up to three people
c. Deluxe Class
d. Economic Class

3. It features a four-bed air-conditioned cabin: two beds on each side, with one
stacked on top of the other.
c. Deluxe Class
d. Economic Class
4. It features air-conditioned reclining chairs, two on each side of the cabin.

c. Deluxe Class
d. Economic Class
5. The other term for Line LRT-1.

a. Blue Line
b. Red Line
c. Yellow Line
d. Purple Line
6. The first metro system in Southeast Asia, built earlier than the Singapore
MRT by three years
a. Manila LRT
b. Manila RRT
c. Manila LTR
d. Manila LRTA
7. The other term for Line MRT-2

a. Blue Line
b. Red Line
c. Yellow Line
d. Purple Line
8. The other term for Line MRT-3

a. Blue Line
b. Red Line
c. Yellow Line
d. Purple Line

9. The meaning of AGT
a. Automated Guideway Transit
b. Automatic Guideway Transit
c. Autorun Guideway Transit
d. Air Guideway Transit
10. The largest interisland shipping company in the Philippines today, that
operates the “Sail Away” inclusive tour packages
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
11. Operates various packages on board its own fleet of interisland vessels, to
eight (8) major tourist destinations in country.
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
12. The first global cruise line with the youngest and most exciting fleet of
cruises ships in the world
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
13. It refers to sightseeing tours with other individuals on a first-come-first-

accommodation basis, on scheduled departures.
a. Seat-in-Coach
b. Private Tours
c. Escorted Tours
14. The half-day or full-day tours to sights and sites of interest in the destinations
country
a. Seat-in-Coach
b. Private Tours
c. Escorted Tours

15. A retail business that sells travel products and services to customers on
behalf of the suppliers
a. Travel Agency
b. Retail Agency
c. Product Agency
d. Suppliers Agency
16. It refers to a special travel arrangement for pilgrims, students and any other
form of travel that does not fall under the category.
a. Ad Hoc
b. Ad Coalium
c. Ad Initio
d. Prima Facie
17. Offers a range of coverage and provisions such as repatriation, death,

unforeseen accommodations, and travel expenses and loss of personal
effects.
a. Health Insurance
b. Travel Insurance
c. Business Insurance
d. Death and Loss insurance
18. The card that provides health and accident security overseas in a manner
that the host in-country handles all the necessary requirements a traveler
may have.
a. Tour Card
c. Assist Card
d. Departure Card
19. Covers a wide selection of products and services available directly from the
principals or through travel management companies.
a. Miscellaneous Travel-related Service
b. Miscellaneous Travel-unrelated Service
c. Miscellaneous Arrival-related Service
d. Miscellaneous Departure-related Service
20. The meaning of IATA


21. This covers all the transactions in the field.
a. Tour Voucher
b. Assist Card
c. Departure Clearance Card
d. Travel Guide Card
22. The document prepared by the reservations staff, requesting space or

services from suppliers
a. Booking Order
b. Tour Order
c. Assist Order
d. Checking Order
23. The meaning of BSP

a. Board Settlement Plan
b. Billing Settlement Plan
c. Billing System Plan
d. Billing Systematic Plan
24. The meaning of ADM

d. Agency Dire Memo
25. The meaning of MPD

a. Multi-planning Documents
b. Multipurpose Documents
c. Multiple Planning and Purpose Documents
d. Multilingual Purpose Documents


may have.
a. Assist Cards
b. Health Cards
c. Traveler Card
d. Doctor- patient Card
28. It deals with medical assistance – expense reimbursements and insurance

benefits.
a. Health Insurance
b. Fire insurance
c. Expense Insurance
d. Travel insurance
29. A publication of the Reed Travel group which offers a comprehensive listing
of hotels worldwide
30. It brings a unique style to the sea with its ships Disney Magic and Disney
Wonder
b. Land Cruise
d. Princess Cruise
Check their answers using the key to correction below:

Answer Key :
1. A 11. B
2. D 12. D
3. B 13. A
4. C 14. D
5. C 15. A
6. A
7. D
8. A
9. A
10. A

Lesson 1 : TOUR AND TRAVEL PRODUCTS
A. Know
1. Assist learners in explaining why travel agents in the Philippines have

products and services other than the sale of air passage and the processing of
travel documents.
IDENTIFICATION. On the space provided before the item number, write ESC if
the description pertains to Executive Sleeper Class, FSC if Family Sleeper Class,
DC if Deluxe Class and EC if Economy Class.
__________1. Ventilation is provided via overhead ceiling fans.
_______2. On some coaches, it is possible to rotate the chairs so that passengers
may face each other.
_______3. The PNR promotes this class for the use of families traveling together,
although it is possible to book an individual bed.
_______4. Washrooms are available inside the coach.
_______5. Each cabin has a bed, pull-down armrests so that a portion of the bed
can be used as a chair, and a small table.
_______6. Access to the top bunk is via a foldable ladder between both sides of
the cabin, and cabins are separated from the aisle with a curtain.
_______7. It is the cheapest class of service, featuring upholstered benches on
each side which can sit up to three people.
_______8. It features air-conditioned reclining chairs, two on each side of the
cabin.
_______9. It features four-bed air-conditioned cabins: two beds on each side, with
one stacked on top of the other.
______10. It features individual air-conditioned cabins.
Answer key:
1. EC
2. DC
3. FSC
4. ESC
5. ESC
6. FSC
7. EC
8. DC
9. FSC
10. ESC

2. Guide the learners to identify the various products of international cruise
companies and maritime products offered by the domestic shipping lines in the
Philippines.

MODIFIED TRUE OR FALSE. Write TR if the statement is correct. If false, change
the underlined word or phrase to make the sentence true. Write your answer on
the space provided.
__________ 1. NENACO is the largest interisland shipping company in the
Philippines today which operates the “Sail Away” inclusive tour
packages.
___________2. Apex Apprenticeship is a “Vessel for Learning Program” – a
school-on-board learning program exclusively designed for HRM,
travel and tourism students and trainees.
___________3. MarEx Maritime Experience is a similar program that combines
on-board learning activities – deck and engine immersion, hands-
on exercises and lecture-presentations designed for maritime
cadets.
___________4. Super Ferry operates various packages on board its own fleet of
interisland vessels, to eight (8) major tourist destinations in
country.
___________5. Sun Cruises is a tourism company of Magsaysay Lines, which
operates regular shuttle service, on board 120-seater Island
Cruiser fast ferries, to the island of Corregidor, 26 nautical miles
south west of Manila.
___________6. Star Cruises is the first global cruise line with the youngest and
most exciting fleet of cruise ships in the world. All vessels abound
with ward and friendly oriental service with true Asian hospitality.
___________7. Carnival Cruise operates 14-day cruises to South America,
including Barbados, Rio de Janeiro and Buenos Aires, and 11-day
Pacific cruises from Acapulco, Los Angeles, San Francisco, and
Vancouver, among others.
___________8. Crystal Cruise fares start at US$3,190 per person, share cabin
basis and include all normal shipboard service and facilities plus
all non-alcoholic beverages.
___________9. Norwegian Cruise Lines sets sail to over 140 ports of call on four
continents from the northern Europe ports of Amsterdam,
Copenhagen, Oslo and St. Petersburg to the Caribbean, Alaska,
Europe and South America and Bermuda and Hawaii.
__________10. Disney Cruise Line brings its unique style to the sea with its
ships Disney Magic and Disney Wonder.

Answer Key:
1. Super Ferry
2. TR
3. TR
4. NENACO
5. TR
6. TR
7. Crystal
8. $2,190.00
9. TR
10. TR
3. Assists learners in analyzing the group travel arrangementss and let them
describe the travel insurance/assist card.

IDENTIFICATION. Identify what is being described in each item number.
________________1. is the way things or people organize a particular
purpose or activity and it is something that is done to
prepare or plan for something in the future
________________2. is a retail business that sells travel products and

services to customers on behalf of suppliers
________________3. refers to a special travel arrangement for pilgrims,

students and any other form of travel not falling
under the previous category.
________________4. are normally provided through the Outbound Tour

Operators, while the airlines provide attractive fares
and concessions
________________5. a specialized type of insurance geared to the needs

of travelers
________________6. the classifications of Travel Insurance Packages in

travel agencies
________________7. provides health and accident security overseas in a

manner that the host in-country handles all the
necessary requirements a traveler may have.

________________8. covers a wide selection of products and services
available directly from principals or through travel
management companies.
________________9. is a parallel activity by insurance companies that

helps promote other tourism segments like medical
tourism.
_______________10. offers a range of coverage and provisions such as

repatriation, death, unforeseen accommodations and
travel expenses and loss of personal effects.
Answer key:
1. Travel Arrangements
2. Travel Agency
3. Ad Hoc
4. Land Arrangements
5. Travel Insurance
6. Travel Health and or Travel Related Assistance
7. Assist Cards
8. Miscellaneous Travel Related Service
9. Medical Hub
10. Travel Insurance
B. Process
1. Let the learners analyze and describe motor coach and railroad travel in
the country
Research on
1. The different classes of railway service in other countries. Record and
present the result of your activity in the classroom.
2. The symbols being used in these classes of railway service ( if available )
SCORING RUBRICS FOR THE RESEARCH
2-Beginning
4-Developing
6-Approaching
8-Proficient
10-Advance

2. Let the students familiarize on the different types of lodging
accommodation establishments in the Philippines.
Review of Learning Outcome 3A

FILL IN THE BLANKS. For each item, write on the empty space/s, the word/term
that would best satisfy the meaning of the sentence.
1. The ______________are able to provide reservation services to its clients.

2. Clients however may opt to book directly with the _________or
via______________, although these are normally at premium rates.
3. The alternative is making reservations through_________________ in-country
or through long-distance, fax messages, or e-mail to Inbound Tour Operations
in the destination country.
4. ___________________are a combination of two or more travel components
that normally include at least one (1) night in the destination country or city.
5. _______________are half-day or full-day tours to sights and sites of interest in
the destination country.
6. ________________are operated exclusively for certain individuals.
7. _________________refers to sightseeing tours with other individuals on a
first-come-first-accommodation basis, on scheduled departures
8. The__________________, a publication of the Reed Travel Group, offers a
comprehensive listing of hotels worldwide.
9. Tour packages are classified as follows:_______________;______________;
and inclusive ____________________.
10. All of the major ___________and _______________in the Philippines offer
packages to the major tourist destination in the country, such as Baguio and
Banaue in the Luzon, Cebu, Iloilo, Tacloban and Boracay in the Visayas,
Davao and major sites in Mindanao.
Answer key:
1. TMC/Travel Agency
2. Property, A travel portal
3. Outbound Tour Operators
4. Tour Combinations
5. Sightseeing Tours
6. Private Tours
7. Seat- in-Coach
8. Hotel and Travel index
9. Ground arraignments, land arraignments and inclusive escorted tour
packages
10. Domestic, inbound tour operators

C. Understand
1. Let the learners describe motor coach and railroad travel in the country
Direction: Select any of the 3 topics below and make a composition: (10 points)
1. Make an analysis on the existence of a wide array of systems on Motor
Coach and Rail Road Travel. Be able to justify by supporting your stand
with concrete ideas.
2. Discuss the current development of tourism industry from the government
view.
3. How can we effectively develop the tourism industry?

2- Beginning
4- Developing
6- Approaching
8 –Proficient
10-Advance
2. Guide the learners to identify the services offered by the different types of
lodging accommodation establishments in the Philippines.
Research Time. Bring samples of travel agency leaflets or brochures. Be able to

tell which one offers the best service to your classmates by giving its special
features and why do you consider it as the best service being offered to prospective
travelers.
SCORING RUBRICS FOR ASSESSING THE

PERFORMANCE
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance

3. Let the learners define clearly the group travel arrangements and
perceive the importance of travel insurance card. Guide the learners to distinguish
and select the best products and services offered.
SELF-ASSESSMENT QUESTION. Answer the following questions in any clean
sheet of paper
1. Why do travel agents offer services other than air passage and the
processing of travel documents?
2. What is the easiest way to travel by train within the country?
3. What are the major international cruise companies?
4. What are the sea tourism products available in the Philippines?
5. What are the major international hotel/resort chains in the world?

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
D. Transfer
1. Let the students analyze and reflect on motor coach and railroad travel in
the country.
Directions: Clip Newspaper / magazine articles or pictures of Motor Coach or Rail
Road Travel. Then reflect on by featuring its highlights or point of difference.

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10- Advance

2. Guide the learner to become aware of the various products of international
cruise companies and maritime products offered by the domestic shipping lines in
the Philippines.
Research on the following topics.
A. Research on the new tour packages or programs of the different travel
agencies under the domestic and international scene.
B. Collect pictures of those ships of the different travel agency under the
domestic and international scene, and make a collage promoting
maritime products.
SCORING RUBRICS FOR ASSESSING THE OUTPUT

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
3. Let the students describe the accommodation and lodging establishments

in the Philippines and identify the services offered in these establishments.
Research Time. Make an album, and put yourself in the shoes of a prospective
traveler or the owner of the travel agency. Think all the possible imaginary things to
be included in your album (portfolio). Be creative.

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance

4. Let the learners define clearly the group travel arrangements and perceive
the importance of travel insurance card. Guide the learners to distinguish and select
the best products and services offered.
1. Identify and locate on a map at least ten (10) cities/places serviced by the
MRT/LRT, and trace an imaginary itinerary through the bordering cities.
Use it as the starting point.
2. Locate on a world map the areas of operations of at least three

international cruise companies, and trace the cruise itinerary detailed in
the brochure.
3. Determine which car rental companies in the Philippines accept

reservations for car rental overseas.
SCORING RUBRICS FOR ASSESSING THE ACTIVITY

Level PERFORMANCE LEVELS
Achieved
3- Can perform parts of this skill satisfactorily, but
The instructor will indicate his/her initial on the level achieved.
Lesson 2 Travel and Tour Accounting Documents and Billing Settlement Plan
A. Know
1. Let the learners describe the sequential flow of travel and tour documents
from the issuer to the intermediary to the provider of services.
KEEPING IN FLOW. Arrange the following in sequential order. Use the number
system in ordering.

I. Walk-in Client to TMC or travel agency
______ The travel counsellor releases the travel documents upon

presentation of the receipt.
______ Clients pass cash or with a credit card to the cashier.
______ The cashier receives the payment and issues a receipt
(official/provisional) which is presented to the travel operator.
______ The travel counsellor processes the booking card for travel.
______ Client requests for travel arrangements through an agency’s
operations department, specially a travel counsellor or counter staff.
II. Corporate Clients to TMC or travel agency
______ The corporate client requests for travel arrangements for one of its
executives or employees through a “letter of request”, a “travel
order” or an “authorization to travel” document signed by an
authorized officer of the company.
______ A billing officer or assigned staffs of the accounting department
prepares a Billing Statement/Invoice, which is an external
accounting form, detailing the charges due for the travel
arrangements requested by the corporate client.
______ The travel counsellor checks the significance of the authorized
officer against the file copy of the contract agreement with the
TMC/travel agency.
______ The corporate client settles the amount due, within the time limit of
the credit facility granted
______ When all documents are ready, the travel counsellor collects the
invoice form the billing officer and sends it to the corporate clients
together with the travel documents.
______ The cashier receives the payment and issues a official receipt.
Answer key:
I. 5,3,4,2,1
II. 1,3,2,5,4,6
2. Let t he students familiarize the different concept and procedures for

airline ticket payment through the banking system.

Review of Learning Outcome 2
A.IDENTIFICATION. Provide, on the space before the number, what is being

defined in each item. Write legibly.
______________ 1. is a system designed to facilitate and simplify the
selling, reporting and remitting procedures of IATA
Accredited Passenger Sales Agents, as well as to
improve financial control and cash flow of participating
airlines
_______________2. is the umbrella association of all commercial air
transportation companies
_______________3. the number of BSP’s covering 179 countries at the
close of 2013
_______________4. the 2013 BSP’s Gross Sales
_______________5. is a low fare, ticket-less airline
B. WORD FORMATION. Provide the appropriate meaning of the following

acronyms.
6. IATA : ____________________________________________
7. BSP : ____________________________________________
8. ADM : ____________________________________________
9. MPDs : ____________________________________________
10. AA : ____________________________________________
Answer key:
1. BSP
2. AITA
3. 88
4. USD 259 Billion
5. Air Asia
6. International Air Transportation Association
7. Billing Settlement Plan
8. Agency Debit Memo
9. Multi- purpose Documents
10. Air Asia

B. Process
1. Let learners understand the procedures to follow for airline ticket payment
through the banking system.
Group Work. Prepare a correct check requisition payment to all suppliers involved
for the proposal previously assigned to your group.
1. Prepare a correct Invoice, Billing Settlement or Statement of Accounts for the

group assigned to you
2. Research on:
 The standing of IATA in the year 2012, compare it to 2013 IATA’s
standing. Then, construct a comparative analysis report which will be
given an account of in class.
 The purposes of Air Asia and its services
OVERALL EVALUATION
Directions: Level
Ask the teacher
to assess your 10 - Can perform this skill without supervision
performance in and with initiative and adaptability to problem
the following situations.
critical task and 7 - Can perform this skill satisfactorily without
performance assistance or supervision.
criteria below 4 - Can perform this skill satisfactorily but
requires some assistance and/or supervision.
You will be 1 - Can perform parts of this skill satisfactorily,
rated based on but requires considerable assistance and/or
the overall supervision.
evaluation on
the right side.
The instructor will indicate his/her initial on the level achieved.

C. Understand
1. Guide the learners in realizing the importance of issuing travel and tour
documents correctly. Let them familiarize the sequential flow of travel and tour
documents from the issuer to the intermediary to the provider of services.
Review of Learning Outcome 1B

FORMING GENERALIZATIONS
GENERALIZATION: Give your analysis by giving the point of difference between

the two processes as shown (above and below). Answer the question briefly and
concisely.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
SCORING RUBRICS FOR ASSESSING THE OUTPUT
__________________________________________________________________
2 – Beginning
__________________________________________________________________
4 – Developing
__________________________________________________________________
6 – Approaching
8 – Proficient
10 - Advance

2. Let the learners discern and internalize the procedures to follow for airline
ticket payment through the banking system. Point out the underlying principles of
billing statement.
ENHANCEMENT ACTIVITY
1. What is the difference between non-IATA and IATA-accredited travel

organization?
2. What is the difference between a purchase order and a tour order?
3. What is the difference between a tour order and an exchange order?
4. What is the difference between IATA and BSP?

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
D. Transfer
1. Assists the students to familiarize the process travel and tour

accounting documents. Let them appreciate the importance of issuing travel and
tour documents correctly.
FIELD WORKS
A. Interview a tour operator, if you know someone, ask him/her about his/her
experiences in the field. Make a report on the interview then share the
information as usual during class discussion.
B. Work in triads then form a worthy exchange of ideas about the topic, listen and
make conclusions afterwards. Assign a group secretary to jot down the
necessary information of the conversation.
C. Collect documents usually secured in travel arrangement. Clip them to your

portfolio then share to the class what you have gathered.
D. Perform a skit presentation with the class divided into two (2) groups. Group 1
will simulate a Walk-in Client to TMC or travel agency while the other will
create a mock up of a Corporate Clients to TMC or travel agency.

V.POST – ASSESSMENT
Post –Test 4
A. MULTPLE CHOICE. For each item, read the sentence/s or phrase/s carefully,
and write the letter of the correct answer on your sheet of paper.
1. Features individual air-conditioned cabins.

c. Deluxe Class
d. Economic Class
2. The cheapest class of service, featuring upholstered benches on each side
which can sit up to three people
c. Deluxe Class
d. Economic Class
3. Features a four-bed air-conditioned cabin: two beds on each side, with one
stacked on top of the other.
c. Deluxe Class
d. Economic Class
4. This features air-conditioned reclining chairs, two on each side of the cabin.
c. Deluxe Class
d. Economic Class
5. The other term for Line LRT-1.
a. Blue Line
b. Red Line
c. Yellow Line
d. Purple Line
6. The first metro system in Southeast Asia, built earlier than the Singapore
MRT by three years.
a. Manila LRT
b. Manila RRT
c. Manila LTR
d. Manila LRTA

7. The other term for Line MRT-2.
a. Blue Line
b. Red Line
c. Yellow Line
d. Purple Line
8. The other term for Line MRT-3.
a. Blue Line
b. Red Line
c. Yellow Line
d. Purple Line
9. The meaning of AGT.
a. Automated Guideway Transit
b. Automatic Guideway Transit
c. Autorun Guideway Transit
d. Air Guideway Transit
10. The largest interisland shipping company in the Philippines today, that
operates the “Sail Away” inclusive tour packages.
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
11. It operates various packages on board its own fleet of interisland vessels, to
eight (8) major tourist destinations in country.
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
12. The first global cruise line with the youngest and most exciting fleet of
cruises ships in the world.
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
13. Refers to sightseeing tours with other individuals on a first-come-first-
accommodation basis, on scheduled departures.
a. Seat-in-coach
b. Private Tours
c. Escorted Tours

14. The half-day or full day tours to sights and sites of interest in the destination
country.
a. Seat-in-coach
b. Private Tours
c. Escorted Tours
15. A retail business that sells travel products and services to customers on
behalf of suppliers
a. Travel Agency
b. Retail Agency
c. Product Agency
d. Suppliers Agency
16. Refers to special travel arrangements for pilgrims, students and any other
form of travel that does not fall under the category.
a. Ad Hoc
b. Ad Coalium
c. Ad Initio
d. Prima Facie
17. It offers a range of coverage and provisions such as repatriation, death,
unforeseen accommodations and travel expenses, and loss of personal
effects.
a. Health Insurance
b. Travel Insurance
may have.
a. Tour Card
c. Assist Card
d. Departure Card
19. Covers a wide selection of products and services available directly from

20. What does IATA mean?
21. This covers all the transactions in the field.
a. Tour Voucher
b. Assist Card
c. Departure Clearance Card
d. Travel Guide Card
22. The document prepared by the reservations staff, requesting space or
services from suppliers.
a. Booking Order
b. Tour Order
c. Assist Order
d. Checking Order
23. What does BSP mean?
a. Board Settlement Plan
b. Billing Settlement Plan
c. Billing System Plan
d. Billing Systematic Plan
24. The meaning of ADM.
d. Agency Dire Memo
25. The meaning of MPD.

may have.
a. Assist Cards
b. Health Cards
c. Traveler Card
d. Doctor- patient Card
28. Deals with medical assistance – expense reimbursements and insurance
benefits.
a. Health Insurance
b. Fire Insurance
c. Expense Insurance
d. Travel insurance
29. The publication of the Reed Travel group which offers a comprehensive
listing of hotels worldwide.
30. It brings a unique style to the sea with its ships Disney Magic and Disney
Wonder
b. Land Cruise
d. Princess Cruise
Answer Key :
1. A 16. A
2. D 17. B
3. B 18. C
4. C 19. A
5. C 20. A
6. A 21. A
7. D 22. A
8. A 23. B
9. A 24. B
10. A 25. B
11. B 26. A
12. D 27. A
13. A 28. D
14. D 29. B
15. A 30. C

SUMMATIVE ASSESSMENT
A. Multiple Choice
Direction: Read the statements carefully and write the letter of your best
choice in your answer sheet.
1. It offers a range of coverage and provisions such as repatriation, death,

unforeseen accommodations and travel expenses and loss of personal effects.
a. Health Insurance
b. Travel Insurance
2. What government tourism agency is entitled to the collection of travel taxes on
individuals?
3. Refers to an assembly of people for a common business purpose and social
interchange between attendees.
e. Convention
f. Conference
g. Exhibitions
h. Seminars
4. This kind of tourist destination will surely bring relaxation and relieve stress to the
visitors during their spare time. Some of which are theme park, casino, fitness
center, and spa center
a. Entertainment
b. Shopping
c. Recreation
d. Education
5. It covers a wide selection of products and services available directly from

a. It avoids payment of commissions on the part of the customer.
b. It gives the customer the freedom to gain control over the
search.
7. Russia is part of this continental land area.
a. South America
b. Middle East
c. Europe
d. Africa
8. These are not meetings but many convention organizers are also responsible for
developing and operating incentive programs. It denotes something that incites or
has the tendency to incite to determination or action.
a. Meetings
b. Seminars
c. Workshops
d. Incentives
9. The meaning of MPD.
10. The European Global Distribution System founded by AirFrance, Iberia
Lufthansa and SAS.
a. Sabre
b. Worldspan
c. Galileo
d. Amadeus
11. What TMC department segment will benefit if the marketing plans are effectively
delivered to the consuming public?
a. Personnel
b. Sales
c. Accounting
d. Operations
12. The document prepared by the reservations staff, requesting space or services
from suppliers
a. Booking Order
b. Tour Order
c. Assist Order
d. Checking Order

a. Accessibility
14. What do you call the traditional way of placing reservation before the advent of e-
commerce and the internet?
e. Manual Reservation
f. Electronic Reservation
g. Automated Reservation
h. None of the Above
15. Any direct or indirect, issue or policy conflict – even if minor or remedial – which
may arise from the travel management company’s retention by corporate client must
be revealed, including any joint venture that is deemed as conflict of interest.
e. Confidentiality
f. Conflict of Interest
g. Illegal Information Brokering
h. Point of View
B. Matching Type
Direction: Match the meanings in Column A with the terms in Column B. Write
the letter on your answer sheet.
COLUMN A COLUMN B
_____1. This map is intended to describe the state A. Bureau of Immigration
and national boundaries of places. B. Gender
_____2. This government agency is mandated to C. Rate-minus
monitor the entry and exit of foreign nationals D. Civil Aviation Authority of
in the country. the Philippines
_____3. An example of demographics variable E. Seat-in-Coach
_____4. The 10% commission reserves by the travel
F. Super Ferry
agent to the vendor
G. Itinerary Card
_____5. The type of hotel that has facilities suitable for
H. Political Map
holding meetings, conferences, and conventions
I. Corporate hotel
_____6. Example of religious tourism
_____7. The largest interisland shipping company K. Topography Map
in the Philippines today L. Condotel
_____8. It is a complete record of all requirements M. Cost-plus
of the passenger N. Via Crusis
_____9. Government agency that has the power to
implement policies concerning air travel safety.
_____10. Sightseeing tours on a first-come-first-
accommodation basis

C. MIX AND MATCH
Direction: Classify the following company/tourism sector according to its area
of business operations. Write your answer in a separate sheet of paper.
Sulpicio Lines PAL Express Cebu Pacific

Northstar Transport Manila Metro Rail Transit All-Suite Hotel
Resort Super Ferry Nissan Rent-A-Car
Sky Pasada
Land Air Maritime Accommodation/

Transportation Transportation Transportation Lodging
D.. QUICKWRITES
Direction: Write your understanding about the details of the illustration
below.
I. Distribution Flow of Travel Product (10 points)
Commercial Entities SCORING RUBRICS

2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
Travel Management Company 10 - Advance
Customers

II. Intranet and Extranet in Travel Management (5 points)
Intranet Intranet
TMC
SCORING RUBRICS
1 – Beginning
2 – Developing
3 – Approaching
4 – Proficient
5 - Advance
Answer Key:
A. Multiple Choice B. Matching Type
1. C 1. H
2. C 2. A
3. B
3. A
4. C
4. C 5. I
5. A 6. N
6. C 7. F
7. C 8. G
8. B 9. D
9. B 10. E
10. D
11. B
12. A
13. D
14. C
15. D

C. Mix and Match
Land Air Maritime Accommodation/

Transportation Transportation Transportation Lodging
Northstar Transport PAL Express Sulpicipo Lines Resorts
Manila Metro Rail Sky Pasada Super Ferry All-Suite Hotel
Transit Cebu Pacific
Nissan Rent-A-Car
D. Quickwrites
Answers varies
SYNTHESIS
Travel – it allows us to relish the multicolored and flavorful cultures served

before us in the banquet of life. Categorically, we travel to explore strange and
uncharted worlds, and later on, realize that no matter how diverse our orientations
are, still, we are united by our powerful faith in our religion, and by our ceaseless
liking for pleasure. We travel to lose ourselves to the fascinating burst of man’s
precise designs and God’s incomparable art sense – both intertwined to create bliss.
Indeed, we travel, then we explore, appreciate, and finally, realize. But, along our
travel, we breakaway – we acquire new perspectives in life and heave old principles,
and most importantly, we find ourselves once again, in the process of rebuilding
ourselves, We fortify our identity as a Filipino, and we keep a sanctuary of patriotism
in our deepest core.
On the other hand, travel is not solely for personal advantage. In fact, the
Travel-and-Tourism domain is delivering significant economic contribution in the
Philippines today. It opens thousands of job opportunities available for Filipinos
nationwide and even overseas, thus, spurring innovation for inclusive growth, and
transforming the lives of people to the best quality of living there is.
The value of travel and tourism, subjectively and in general is inevitable. This
is the very reason why familiarizing oneself with the functions of the various
personnel involved in this area is primordial. In every traveler’s endeavor in exploring
different parts of the world, there are intermediary channels between commercial
establishments and clienteles such as travel agencies and travel management
companies that can assist them in realizing their travel plans. A traveler should be
well-adept as to the steps undertaken in instituting and setting travel management
business. Moreover, how travel agencies perform their business online using
Computerized Reservation System (CRS) and Global Distribution System (GDS)
should be recognized in order to facilitate comfort and assurance in achieving a

worthwhile itinerary.
Several factors should be taken into account when dealing with travel and
tourism – the visitors’ length of stay, origination, purpose of visit, distance traveled,
means of transportation, kind of accommodations given to them and other
dimensions. There are also factors that push or distract them from traveling; whether
as part of leisure, business, or both. Other important factors that influence the
visitors upon traveling are their needs, motives, and aspirations, as well as their
preferences that will conform to the travel market and destination.
To close, travel and tourism require one to undergo careful steps, to make
practical decisions, and to deal with service providers in a manner that exhibits
broad-mindedness, respect, and professionalism. It is through bearing these
essentials in travel and tourism that one could actually come across an experience of
a lifetime.
GLOSSARY
Ad Hoc Tour Package A tour put together according to the specifications of

a client.
Air ticket A document comprising all flight and other coupons,

issued by or in behalf of an air carrier, which
evidences the contract between the passenger and
the carrier, for the carriage of the passenger and his
baggage over a certain route.
Airline A commercial company providing scheduled air

transportation and made up of its equipment,
personnel and array of facilities.
Assembly A company of persons gathered for deliberation and

legislation, worship or entertainment .
Availability Space or services ready for sale, reservations or
commitments to a customer, at the time of inquiry or
need.
Back-to-back The two-way (round trip) use of seats in

transportation equipment. It is a continuous
operation of a tour package, with minimal time
between the departure of one group and the arrival
of the next one.

Baggage All articles, effects and personal property of a
passenger necessary for his comfort and
convenience in connection with a trip.
Baggage allowance The volume and weight of luggage that may be

carried on board by a traveler without any additional
charge.
Baggage Tag An identifying tag strapped to the passenger’s

luggage, issued by the carrier for identification
purposes.
Booking A reservation for a seat, room, tour or service.
Booking card A document prepared by a travel counsel or

reservations staff, which contains all the pertinent
travel information, data and status of the prospective
traveler’s trip.
Brochure A printed, book-type marketing tool with pictures,

graphics, illustrations and appropriate texts
describing the products and services of a tour
operator, and their specific inclusions.
Browsers It allows anybody to contact and receive messages

from anybody who has access to an online
computer. The most popular browser in the
Philippines is Microsoft Internet Explorer.
Bump off To off-load passengers from a flight or trip.
Bus A large highway passenger vehicle that provides

scheduled services for individually ticketed
passengers.
Business Class Air travel by a class superior to economy but lower

than first class service.
Carrying Capacity The total essential services in a tourist facility

necessary to adequately meet the needs of a

number of travelers.
Carrier A duly franchised public transportation company.
Cancelation Charge A fee collected by a supplier for failure of a client to

use a reserved space, without having canceled the
reservation within the allowed cancelation period.
Check-in Refers to the formalities attendant to the arrival of a

guest at the place of lodging, including filling out the
registration form.
Check-in time A hotel day begins at 0600 hrs; however, a guest

may only occupy the room after an established
check-in time, usually 1400H.
Checked-in Baggage Accompanied baggage turned over by the

passenger to the carrier.
Check-out Departure of a guest upon completion of stay,

including settlement of personal accounts.
Check-out Time A specified time at which the hotel guest must

vacate the room, normally at 1200hrs.
Color Scheme Refers to the background color of the pages, if any,

or the color of maps and drawing.
Commercial Rate A special price for regular guests of a hotel.
Complimentary A service of product provided free of charge.
Conference A formal interchange of view, a meeting to discuss

matters of common concern.
Confidential Tariff A list of wholesale rates distributed in confidence to

travel agents and wholesaler by tour operators.
Connecting Flight A segment on a going passenger to change aircraft

(but not necessarily airline)
Destination The ultimate stopping place according to the contract

of carriage in a ticket.
Denied boarding When a passenger is not allowed to board flight due

to insufficient or improper travel documentation.
Departure Transfer A trip from a place of lodging to a destination’s

departure point.
Deprived Boarding When a paying passenger with valid ticket and

confirmed reservation is not accommodated on a
flight.
Descriptive Itinerary A schedule of travel activities presented in an

accurate, descriptive manner primarily for marketing
purposes.
Direct Flight A journey during which the passenger does not have
to change planes.
Domestic Tour A travel entity that operates tour packages within a

Operator country for residents of that country.
Economy Fare The fare for economy class service.
E-mail Newsletter A broadcast e-mail is an electronic marketing tool.

The newsletter is a continuing stream of information
flowing from the sender to the prospective clients
.
Excess Baggage The amount of luggage by weight, volume or number
of pieces that exceeds the baggage allowance set by
the carrier.
Excess Baggage A fee collected for the carriage of the baggage over
Charge and above the baggage allowance.
Electronic Ticket Transaction receipt that provides proof that one’s air
ticket is stored in the airline’s database, which can
be availed of upon presentation of proof of identity.
Excess Baggage Tag A receipt issued by an airline to a passenger

evidencing payment for excess weight on baggage.

Exchange Voucher A document issued by travel agencies and tour
operators, specifying services to be provided by the
bearer, and stipulating that all charges incurred
therein will be charged by the company issuing the
exchange voucher. It is surrendered to the supplier
in exchange for the services mentioned.
Excursion A day tour lasting no more than 16 hours.
Excursion Fare A fare that is below two or more combined fares on

one-way sectors or legs.
Exhibitions Are also known as “trade events”, and consists of a

series of exhibit booths in which people show their
wares, hoping to influence attendees towards
ordering or purchasing their wares. A trade show
may be an integral part of another type of meeting or
it may be free standing.
Extension A pre-arranged sub-tour offered as an option, with

corresponding extra charges, to the buyers of a tour
package. It may be availed of before, during or after
the basic tour package.
Extranet Contains product information that can be accessed

by outsiders such as vendors and clients, they form
the company’s information dissemination areas. This
internet application is most evident in the travel and
tourism industry, particularly with transportation
entities’ schedules and fares listings and with
destinations.
Familiarization Tour A complimentary or reduced rate tour for media

people or travel agents designed to acquaint them
with a specific destination.
Flight A scheduled air service identified by a flight number.
Flight Coupon The portion of a passenger’s air ticket which is

surrendered upon airport check-in in exchange for a
boarding pass.

Flight Frequency The number of flights between two specified sectors,
or a specified period of time.
Foreign Tour Operator A travel entity that operates tour packages to foreign
countries for the residents of a country.
Ground Arrangements A tour package classification that comprises only

transfers and sightseeing tours at a destination.
Go-show To show up at the counter with an open dated ticket,

for a chance to boarding a carrier.
Guaranteed Tour A tour guaranteed to operate, unless canceled

before an established cut-off date.
Guided Tour A sightseeing tour conducted by a tour guide.
Hand-carried Baggage Personal effects carried by the passenger inside the

craft’s cabin.
Hospitality Resources A supply component consisting of all the cultural

wealth of an area which makes possible the
successful hosting of tourist.
Hospitality Room A room used for entertaining, usually a parlor or

function room.
Hotel An establishment that provides lodging, food and

beverages, and any other type of service that cater
to the needs of its guest.
Hotel Contract An agreement by which a hotel commits to a tour

operator to provide hotel services to a traveler, who
is a client of a travel agency handled by the tour
operator.
Hotel Contract Rate A negotiated net rate agreed upon by a tour operator
and a hotel, wherein the latter commits to supply
rooms of a specified category at a flat rate.

Hotel Package A combination of board, lodging, transfers and use of
hotel facilities offered as a package by
accommodations establishments.
Inbound Tour A travel entity that operates tour packages within a

Operator country for residents of foreign countries.
Incentives The word “incentive” denotes “something that incites

or has a tendency to incite to determination or
action” thus it is an activity to encourage the
participant to increase production or solve problems
within an organization.
Incentive Travel Rate A special room rate applied to a specific incentive

travel movement, on specified dates.
Incidental Charges Charges for personal services rendered that are not
included in the arrangement made by the tour
operator or travel agent.
Inclusive Tour A tour package classification consisting of

transportation to/from destination, transfers,
sightseeing tours, accommodations and specified
meals.
Inclusive Escorted A tour package classification consisting of

Tour transportation to/from a destination, transfers,
sightseeing tours, accommodations specified meals
and the services of a tour escort.
Interactivity Refers to the interaction between vendor and

vendee in cyberspace. It makes it easy for visitors to
get in touch with the agency. References to the
guest registry and opportunities to send e-mail to
individual staff members of the company must be
available throughout the site.
International Date The last meridian or where the plus (+) 180º and the
minus (-) 180º meet. When the area West of the
International Date Line is Monday, the area East of it
is Sunday. When this line is crossed going west, the
date is advanced one day. When crossing this line
going east, the date becomes a day earlier.
International Tourism The movement of tourists between and among

different countries.
Internet Service The server of the internet that delivers access to the
Provider (ISP) enchanted kingdom and the browser makes it come
alive in the computer screen. There is a number of
ISP worldwide but it is essential to know that to
access the internet, there must be a modem for
cable connection or a wireless connection and the
service of an ISP.
Interpreter A person who translates orally for person conversing

in different Languages.
Intranet In the world of corporate travel management the

internet provides the last frontier in the dissemination
of corporate travel policies and procedures and the
enforcement of rules, regulation and restrictions
pertaining to travel.
Islands Bodies of land surrounded by water.

Isthmus A narrow strip of land between two large bodies of
water.
Itinerary A schedule of sites and activities arranged in a

chronological order.
Lakes Bodies of water surrounded by land.

Land Arrangement A tour package classification that comprises
transfers, sightseeing tours, and accommodations
and specified meals at a destination.
Late Arrival A reservation that is expected to arrive at a place of

lodging, with due notice
Late Check-out A departing guest who remains beyond the check-

out hours

Latitudes Imaginary horizontal lines stretching from the Prime
Meridian East up to the International Date Line; and
from the Prime Meridian West up to the International
Date Line.
Layout Similar to format, it is more of a technical description

for distributing columns of text and the size of the
pictures or visuals. The most critical aspects of the
layout are the conceptualization of both the title and
the back pages.
Lecture A lecture may be a part of a program of another

meeting, or it may be a session by itself. This is a
formal presentation by a single person, generally on
a single subject. Questions from the floor may or
may not be encouraged.
Legs A portion of a flight between any two consecutive

scheduled stops.
Links A web page without links is like an action movie

without sound. Links and graphics bring pizzazz to
the web pages. The screen usually show text links in
blue letter that are underlined. This tells viewers that
a “wormhole” to another world exists right there.
There is no telling which routes viewers will take, but
the link can nudge them in the right direction toward
interactivity by designing with the viewer in mind.
Load Factor The percentage ratio of the carrier’s capacity sold, to

the total capacity offered for sale.
Local Tour Operator A travel entity that operates sightseeing tour

packages within a locality for both foreign and
domestic visitors.
Locator Maps Maps with grids (square formed by a series of

vertical and horizontal lines) with horizontal
numbered squares on top and lettered vertical
squares on the side (or vice-versa) of small
geographical areas used to locate hotels, attractions
and the like.
Longitudes Imaginary vertical lines stretching from the North
Pole to the South pole. These lines are not straight,
but follow the boundaries that separate the different
countries.
Luggage All articles, effects and personal property of a

passenger necessary for his comfort and
convenience in connection with a trip.
Magnetic North The direction all compasses point to.

Manager for Tours A person who supervises the operations of a tours
department of a travel agency.
Manager for Travel A person who supervises the operations of the travel
department of a travel agency.
Geographical area or socio-economic denomination

Market whose members have disposable time and money to
travel outside their place of residence for leisure and
other purposes.
Meeting Defined as the coming together of a group of people

with similar interests to accomplish some
predetermined goals or purposes.
Minibus A medium-sized highway passenger vehicle that

provides transportation and sightseeing tours
services for passengers traveling as a group or on a
tour package.
Mountains Elevated terrestrial masses that are peaked or

serrated
An acronym for Multi Purpose Document, an airline
M.P.D. document, used to request specific services from a
supplier, for the person named in the document.
Nautical Charts Rectangular flat map that provide general indications

of the ocean’s depth in fathoms and the
characteristics of the sea bottom (sandy, coral,
mud).

Navigation Tools These help the visitors find where they want to go. If
they cannot quickly find what they are looking for,
they will look elsewhere. Often, a navigational top
bar meets this requirement.
Night Club A place of entertainment which opens at night for

eating and drinking, usually with a floor show.
Net-Net Actual cost of a component, without commissions or

mark-up, and inclusive of taxes and service fees,
when applicable.
Net Rate A wholesale rate to be marked up for eventual

resale.
Niche Marketing The best example of internet marketing as it

provides the unique opportunity to make a travel
management company’s travel expertise (or
whatever that expertise may be) available to
anybody in the world who has access to an online
computer.
Northern Hemisphere All the area north of the equator – seasons are the
opposite of the southern half: when it is winter
(December) in the Northern hemisphere, it is
summer in the Southern Hemisphere.
North Pole The top of the earth. The true north. Where the
Arctic is.
No-Show A reservation that is neither cancelled nor fulfilled.

A fee collected by a supplier for a reservation that is
No-Show Charge either cancelled or fulfilled.
Non-sked A supplemental transportation service, other than

scheduled service; short for non-scheduled.
Non-stop Flight A flight between two points in which the aircraft does
not land in-between.

The percentage of rooms sold to the total available
Occupancy rooms offered for sale.
Oceans Large bodies of water: The earth’s oceans are: the

Atlantic, the Pacific, the Indian and the Arctic.
Oceans make up 2/3 of the earth surface.
Off-line Cities or countries not on the route of a carrier.

Off-load To remove a passenger or freight already boarded
for whatever reason.
One-on-One-E-mail Simple, effective and a cheap way to send a

message to an individual client. While some argue
that e-mail is a poor sales tool, good e-mail
marketing pays off for as it is done consistently and
professionally.
Cities or countries through which a carrier operates.

On-line
One-way Fare The fare from one point to another with no provision
for the return trip.
Open Ticket An airline ticket which does not specify when a

service is to be performed, which makes the
passenger responsible for securing reservation at a
later date.
Open-dated Ticket An air ticket with reservation on specific flight/s or

date/s; an airline ticket which does not specify.
Optional Tour A tour that is not part of the basic package.

Outside Connections Links with other companies organizations for cross-
selling. For example, if your website promotes
mountaineering activities, the companies or
organizations that can help sell are the
mountaineering and outdoor clubs and
organizations.
Overbooking The practice of committing more rooms or seats than

are available; a hedge against “no-shows”.

Over-ride-commission Commission given in addition to the regular or
standard commission.
Over Stay To remain beyond the expiration of the reserved

stay.
Package Rate The per person, twin-share rate of a tour package.
Panel A meeting where a group of experts with diverse
views on the same subject presents ideas in turn,
under the direction of a moderator. Questions from
the audience are appropriate and requested just
prior to a summarization by the moderator.
Peak Season The period of greatest arrival/departure of tourists.

Pamphlet A one/two-fold printed marketing tool with pictures,
graphics, illustrations and texts describing products
and services of a travel agency or tour operator.
Usually with four to eight pages.
Paper Stock Quality conveys the desired image however a more

important consideration is the weight. Paper stock
should also match the front and back covers
material, which usually thicker than the pages.
Passenger Coupon The portion of a passenger’s air ticket that

constitutes the passenger’s written evidence of the
contract of carriage.
Passport An official government document for international

travel that certifies the identity and citizenship of the
bearer; a document issued by a national government
to their citizens as proof of their citizenship which
permits them to leave their own country.
Payment Advice A slip of paper detailing the breakdown of the

amount to be paid by the client to the travel agent.
Peninsula A large projection of land into water.

Personal Selling Oral presentation in a conversation with one or more
prospective purchasers for the purpose of making a
sale.

Plateau An elevated terrestrial masses that is flat.
Plus-Plus A term used to indicate that taxes and gratuities
must be added to the stated rate.
Physical Maps A rectangular flat map that features the natural

geophysical features of the earth’s land mass, such
as terrestrial elevations, plateaus, valleys, rivers, and
the like.
Pilgrim A person who travels primarily for religious

purposes.
Point-to-Point-Fare The basic fare from one city to another covering only
the cost of the ticket.
Political Maps Rectangular flat map that features the political

boundaries of the different countries of the world.
Port of Call A stopover of a cruise trip where shore excursions

are offered.
Porterage A per-baggage fee paid for handling services at

airports, piers, and sometimes, at hotels.
Pre/Post Tours A range of sightseeing tours and tour packages

offered before and after a convention.
Press Conference A special kind of meeting where members of the

media (newspapers, magazines, radio and
television) are invited to a gathering to be given
information on some new event or development.
Prime Meridian The first meridian or the first Longitude (0 degrees).

It is also referred to as Greenwich Meridian Time
(GMT). Thus, the time in the first Time Zone after the
Prime Meridian is GMT plus 1. The Philippines is
GMT plus 8 or eight time zones ahead of GMT. New
York, on the other hand, is GMT negative 4 or four
time zones behind GMT. Los Angeles is GMT
negative 8 or eight time zones behind GMT.

Privacy and Security Unless the company publishes its privacy policy,
visitors may be unwilling even to consider leaving
their names and addresses in the registry book. The
company must be honest and tell the visitors what
the company plans to do with the information
received for them, and provide them with complete
information about the company’s security protocols
for financial transactions.
Prorate To divide the cost of a travel component or service

by the number of passengers, actual or projected,
availing of such service or component.
Published Rate A with a built–in commission distributed by suppliers.
Purchase Order A document issued by non-IATA travel agencies

requesting an IATA-accredited travel agency, or an
airline to issue air tickets or other specified service
from tour operators, to the person(s) in favor of the
passengers named in the document.
Quad A room occupied by four individuals.

Rack Rate The published rate of hotel, not discounted in
anyway, with built-in commission.
Run-of-the House The average between the maximum and the

Rate minimum room rate available (except suites)
committed to by the hotel to tour operators, with
room assignments made on the best available basis
upon arrival.
Reconfirmation A statement of intent to use a reservation.

Refund The repayment to the client of all, or a portion of, a
fare or charge, for unused carriage or service.
Registration Card A form completed by the guest upon the check-in at

an accommodation establishments.
Regular Tour Package A tour put together according to the demands of the
market to a popular tourist attraction or destination.
Re-routing The change of a passenger’s route, fare, class or
service, schedule or validity, from the one provided
in the original transportation documents.
Reservation An advanced request for available space at some

time in the future.
Resort A place of lodging endowed with special

characteristics.
Retreat A period of withdrawal for prayer, meditation, or

study of instructions under a director. This name is
often used for religious retreats, but it is also
employed to define a very specific type of meeting in
the corporate, association or educational world. A
retreat maybe useful when the employees are under
severe pressure or stress and facing burnout.
Revalidation The authorized alteration and stamping of an air

ticket by an airline.
Room Service Food and beverage service provided in the privacy

of a guest’s room.
Rooming List A list that provides the names of a person in a group,

along with such other information as who will be
roommate, and the type of room.
Round-trip fare The fare from an origin point to another and back to
the origin point by the same route.
Round-trip Package A tour package consisting of travel from one point to

another and returning via another route as the
outbound trip.
Sale Promotions Short-term incentives to encourage the purchase or

sale of a product or service.
Scale The comparative measurement on the map vis-a-vis

actual measurement.

Seas Next larges to the oceans are the seas (some large
Lakers are also called seas – the black sea, the
Caspian sea and the dead sea in Israel for example)
Segments (or sector) A portion of a flight between any consecutive

scheduled stops.
Seminar Define as the coming together of a group of people

with similar interest with a purpose of giving or
discussing information. Seminars are of a specific
nature and conducted by a recognized expert in the
field and attended by persons interested in the
subject matter who are willing to pay the required fee
to acquire the knowledge exchanged.
Series Rate A special group rate applied to a number of groups

from the same tour operator, with identical itineraries
arriving at regular intervals.
Service Charge administrative fee, either fixed or percentile, added

to a person’s account to cover gratuities and tips.
Service fee A fee paid to a travel agent for services where the
agent receives a commission.
Shore Excursion A day tour offered to the passengers of a cruise ship.

Signposts Directions to the websites. These are located in the
virtual community site of cyberspace, such as the
Global Distribution Systems. Popular internet
meeting places are other travel-related websites and
cyberspace chat rooms.
Single Room A room occupied by one person, regardless of the

number of beds in the room.
Single Room Rate The full price of a room for one person, regardless of
the size and number of beds in the room.
Single Room A surcharge for single room accommodation in a

Supplement tour package.

Size Plays an important part in the distribution of the
material. Flyers and leaflets are normally folded to fit
standard, legal-size envelopes. Handouts are
normally given out, so that mailing costs are not
important. For pamphlets, the desired size should fit
a standard, legal-size envelope to avoid having
special envelopes made. As a rule, brochures will
always require special made-to-order envelopes.
Skeletal Itinerary A vague, rough schedule of travel activities.

Southern Hemisphere All the area south of the equator - seasons are the
opposite of the northern half: when it is winter (June)
in the Southern Hemisphere, it is summer in the
Northern Hemisphere.
South Pole The bottom of the earth. Where the Antarctic is.
Special Interest Tour A tour package designed for clients with a common
interest on a specific subject.
Stopover A deliberate break in a journey, allowed by a carrier,

at any point between the point of origin and a
destination.
Straight Water passages between bodies of land.

Suite One or more bedrooms with lounge or parlor.
Supplier A provider of tourism services or tour package
components.
Surcharge An additional charge that a client must pay for

services than those offered in the tour package.
Tariff A supplier’s published list of rates, fares and

services.
Technical Itinerary A schedule of travel activities detailing times, flights,

travel times and the like.

Temperate Zones The areas between the North Pole and the Tropic of
Cancer and the areas between the Tropic of
Capricorn and the South Poles. Here the wind
normally blows from west to east, and it is called the
Temperate winds.
Text Concise writing copy for the webs differ from other
writing because of the web’s unique technology, that
is, non-linear, interactive, and the language is brief
and to the point succeeds better than wordy,
complicated text.
Through Flight A flight between two points with one or more points
in between, where a passenger may embark or
disembark.
Ticket A contract of carriage.

Time Zone The areas between two longitudes. Therefore a Time
Zone is the area between 0 degrees and + 15
degrees: 15 degrees and + 30 degrees; 30 degrees
and +45 degrees and so forth until plus 180
degrees: and 0 degrees and -15 degrees: 15
degrees and -30 degrees and -45 degrees and so
forth until -180 degrees.
Tour An arranged trip from one point of origin to one or

more places and back
Tour Base Fare A reduced fare available on specified dates and

between specific points to passengers who purchase
a tour package from a tour operator. The reduced air
fare used to assemble an Inclusive Tour Package.
Only available to tour operators.
Tour Escort/ An individual who accompanies a group of travelers

Conductor from the origin point to the destination(s) and back,
in order to handle all travel details, look after the
well-being of the travelers and manage the tour.
Tour Group At least ten or fifteen people traveling together on

the same itinerary organized by a tour operator.

Tour Guide An individual who, either is an employee or an
affiliate of a licensed tour operator, accompanies
tourists, both foreign and domestic, for a fee,
commission or any other form of lawful remuneration
on local sightseeing excursion to provide pertinent
commentaries, and look after their general well-
being.
Tour Operator A travel entity or company that operates assembled

tour packages, made up of transportation services,
accommodations and meals, and guide or tour
escort services.
Tour Organizer An individual who organizes tour package for the

members of an organization, social club or special
interest groups.
Tour Package A tour that includes two or more travel component, to

one or more destinations, involving one or more
overnight stays.
Tour Voucher A document issued by a tour operator specifying

services to be provided to the bearer, which is
surrendered to the supplier in exchange for the
services stipulated. It stipulates that all charges
incurred therein will be charged to the company
issuing the tour voucher.
Tourism Industry A composite of entities, both in the public and

private sectors, engaged in the planning,
development, marketing, sales, operations and
evaluation of destinations, product and services that
cater to the needs of the travelers.
Tourism Product The composite of tangible and intangible elements

centered on specific attractions and activities at a
specific destination. To the tourist, the product is
perceived or experienced.
Tourist A traveler whose visit to a destination or attraction

lasts for more than twenty-four hours and requires
lodging facilities.
Tourist Activity An element in a tour package that determines the

choice of the traveler to experience the tour
package.
Tourists Attraction An element in the tourism product which determines

the choice of a tourist to prefer one destination rather
than another.
Tourist Bus A large highway passenger vehicle that provides

transportation and sightseeing tours services for
passengers travelling as a group or on a tour
package. Also termed “motor coach”.
Travel Agency A commercial establishment where a prospective

traveller can secure information, expert advice and
make arrangements to travel by air, sea or land to
any part of the world.
Travel Representative A person employed by, or affiliated with, a licensed

travel agency, who solicits business from travelers
for a fee or commission.
Triple Reduction A per-person discount, based on the half-twin rate of

a tour package, granted to each of the three persons
occupying a triple room.
Upgrade To provide a product or service of higher value than

what was paid for.
Unaccompanied A passenger’s luggage sent as freight on a separate

Baggage craft.
Validation The imprint on a document or ticket with a special

stamp that makes it legal.
Voucher A written communication between one set of account

and another.
Wait-list A supplier’s list of customers who seek space on a

date that is sold out.

Workshop A brief, intensive educational program for relatively
small group of people in a given field that
emphasizes participation in problem solving efforts.
World Wide Web One aspect of the internet. However, because of its
capabilities, it is the internet’s major component.
Once on line with a modern browser, anybody can
cruise the web that appears on the screen, complete
with graphics, text, activity, audio and video.
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Quezon City, August 1997
Beaver, A. (2005) A Dictionary of Travel and Tourism Terminology, CABI.
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Tourism: Proceedings of the International Conference in Innsbruck,
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Longman, ISBN 0-582-31002-4
Harris, R. and J. Howard. (1996) Dictionary of Travel, Tourism and

Hospitality. NY: Hospitality Press.
Jafari, J. (Ed) 2000.Encyclopedia of Tourism. Routledge.
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Jennings, G. (2006) Tourism Research (John Wiley & Sons,Australia).
Laudon, K., 2004, E-Commerce: Business. Technology. Society.: Case Book

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the Impact of a Cultural Tourist Event in a Major Tourist Destination.”
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Hospitality.
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Behaviour,Tourism and the Internet Haworth Press Inc.,U.S. ISBN 0-
7890-2599-X
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Behaviour,Tourism and the Internet Haworth Press Inc.,U.S. ISBN 0-
7890-2599-X
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Bedfordshire, LU5 $HB, UK

Obando, R.J., LSM Asia Pacific Manning & Training Conference, Manila, 19-
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O'Connor P., 2004,Using Computers in Hospitality Thomson Learning ISBN 1-

84480-045-8
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The Netherlands.
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2010.
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Hospitality Management. Routledge.
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and Theory. London and New York: Routledge.
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International Conference in Montreal, Canada, 2001: Springer-Verlag
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Smith, S. (2010) Practical Tourism Research (CABI).
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Industry and Destination Literacy. Prenctice Hall.
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Vival, Victor R. (2010) Principles of Tourism. Anvil Publishing House Inc.
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Challenging Relationship, Springer, New York.
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Communication Technologies in Tourism 2002:Springer-Verlag
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 Electronic Resources
 General Sources:
http://3.bp.blogspot.comHihWGeNIwbI/Ut3TNfciWuI/AAAAAAAAOiU/C6XVuq
AnFcU/s1600/1.png
https://www2.nbta.org/usa/about/Pages/TheValueofTravelManagement.aspx
http://www.tourism.gov.ph/Downloadable%20Files/RA%209593.pdf
http://www.tourism.gov.ph/Pages/20091015TourismActof2009.aspx
http://www.tesda.gov.ph/inc/files/CBC%20Travel%20Services%20NC%20II.d
oc
http://www.academia.edu/5236691/Discussion_1_Prelims_
http://www.slidegeeks.com/pics/dgm/l/c/constant_representation_of_6_stages
_using_arrows_vision_flowchart_templates_powerpoint_slides_1.jpg
http://www.slidegeeks.com/pics/dgm/l/h/hands_emphasizing_7_stages_proce
ss_flow_chart_powerpoint_slides_1.jpg
http://www.slidegeeks.com/pics/dgm/l/3/3d_successive_arrows_6_stages_flo

wchart_powerpoint_free_slides_1.jpg
http://vigattintourism.com/assets/article_main_photos/optimize/13482865300
D0UPluG.jpg
http://adventuroj.files.wordpress.com/2012/11/ilocos-tour.jpg
 Department of Foreign Affairs:

www.dfa.gov.ph
 Discover Philippines (Northern Mindanao):
http://www.wowphilippines.ca/index.php/destinations/mindanao/northern-
mindanao
 About Philippine Tourism

http://www.tourism.gov.ph/Downloadable%20Files/Chap3%20Philippine%20T
ourism%20Industry.pdf
http://www.tourism.gov.ph/SitePages/functions.aspx
 About Private Sectors:
http://en.wikipedia.org/wiki/List_of_airlines_of_the_Philippines
http://www.nscb.gov.ph/secstat/d_trans.asp
http://en.m.wikipedia.org/wiki/Rail_transport_in_the_Philippines
http://www.ppa.com.ph/ppa%20web/portstat.htm
http://www.sunstar.com.ph/manila/local-news/2012/12/24/big-three-oil-
players-total-hike-gasoline-prices-259934
http://setupmyhotel.com/about-hotel-industry/classification-of-hotels-by-there-
type.html
http://en.m.wikipedia.org/wiki/Types_of_restaurant
http://en.m.wikipedia.org/wiki/Cafeterias
http://infoasaid.org/guide/philippines/media-overview
 Business Permit/Accreditation Requirements:

http://www.dti.gov.ph/dti/uploads/file/BRR-Travel%20Agency.pdf
 About National Historical Commission of the Philippines:
http://en.wikipedia.org/wiki/National_Historical_Commission_of_the_Philippine
s
http://en.wikipedia.org/wiki/List_of_historical_markers_in_the_Philippines

 About Types of Tourism:
http://www.asiatravel.com/philfestival.html
http://www.experiencephilippines.org/adventures-tourism/
http://en.wikipilipinas.org/index.php?title=Ecotourism_in_the_Philippines
http://en.wikipedia.org/wiki/List_of_Philippine_dishes
http://www.rxpinoy.com/medicaltourismphilippines/v2/show-
stage.php?pti=2&ac=none
 About Reading and Interpret Map:
http://www.slideshare.net/TriciaMowat/geo-skills-2-parts-of-a-map
http://geography.about.com/od/understandmaps/a/map-types.htmv
http://geography.answers.com/maps/different-types-of-maps-and-their-uses
 About World Geography:
http://www.airnzagent.co.nz/iata-areas-map
http://en.wikipedia.org/wiki/North_America
http://en.wikipedia.org/wiki/South_America
http://en.wikipedia.org/wiki/Central_America
http://en.wikipedia.org/wiki/Europe
http://en.wikipedia.org/wiki/Middle_East
http://en.wikipedia.org/wiki/Asia
http://en.wikipedia.org/wiki/Oceania
 Internet in Travel Industry:
http://www.statisticbrain.com/internet-travel-hotel-booking-statistics/
http://www.eyefortravel.com/mobile-and-
technology/%E2%80%9Ctechnology%E2%80%99s-brisk-pace-has-
propelled-travel-agents-constantly-redefine-their
http://epubs.surrey.ac.uk/1126/1/fulltext.pdf

 About Global Distribution System:
http://www.slideshare.net/AngelinaNjegus/lesson-3-from-computer-
reservation-systems-to-global-distribution-systems
http://www.slideshare.net/AngelinaNjegus/lesson-4-introduction-to-amadeus
http://www.travelport.com/Products/Worldspan-Go
http://www.travelport.com/Corporate-Site/Solutions/Travel-Agencies/Overview
http://www.sabreairlinesolutions.com/home/
http://en.wikipedia.org/wiki/Sabre_%28computer_system%29
http://www.slideshare.net/AngelinaNjegus/lesson-3-from-computer-
reservation-systems-to-global-distribution-systems
http://en.wikipedia.org/wiki/Galileo_CRS
 The Amadeus Global Distribution System Manual:
http://www.air.flyingway.com/books/amadeus/Amadeus_Guide.pdf

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Kto12 BASIC EDUCATION CURRICULUM

TECHNOLOGY AND LIVELIHOOD EDUCATION

Grade Level Standard:

At the end of Grade 10, learners are expected to demonstrate their

At the end of this course, learners demonstrate their understanding of the

The learner independently demonstrates core competencies in Travel

 Explain the concepts in Travel Services.

SUGGESTED TEACHING STRATEGIES

Teaching with research-based methods increases student engagement and

HE – Travel Services Page 1

1. Conducting Science with Students

The following methods take different approaches to assisting educators

a. Indoor Labs - Indoor labs are a staple of K-12 education. This

c. Process of Science- Teaching the process of science means taking

d. Process-Oriented Guided Inquiry Learning - In this approach,

e. Guided Discovery Problems - Guided Discovery Problems lead

f. Campus-Based Learning - Campus-based projects can provide

HE – Travel Services Page 2

h. Teaching Students to Write Quantitatively - This resource teaches

2. Group Work Methods

Group work is a way of getting students to work together to solve a

a. Cooperative Learning - Cooperative Learning involves structuring

b. Jigsaws - In a jigsaw, teams of students prepare separate but related

c. Gallery Walks - In a Gallery Walk, questions are posted at stations

3. Innovative Methods for Application and Analysis

Students’ ability to respond to a higher order of questioning

a. Direct Measurement Videos - These short, high-quality videos of real

HE – Travel Services Page 3

b. Documented Problem Solving- This process requires students to record

c. Game-Based Learning - In game-based learning, students compete to

d. Interactive Lecture Demonstrations- This resource provides formatting

e. Socratic Questioning - Educators present thoughtful questions for

f. Experience-based Environmental projects - Experience-based

g. Civic Engagement and Service Learning - Connecting students with

h. Service Learning - When students link a learning project with community

HE – Travel Services Page 4

a. Interactive Lecture Demonstrations- This resource provides formatting

b. Lecture Tutorials - This resource offers suggestions and rationale for

5. Teaching in Urban Settings

a. Teaching Urban Students - Urban students may experience the natural

1. This means to be innovative, to have edge over other competitors.

2. This is a meaningful and unforgettable statement that captures the essence of

HE – Travel Services Page 5

8. The company that offers travel services by sea

HE – Travel Services Page 6

HE – Travel Services Page 7

15. An example of lodging establishment

19. Pertains to water passage between lands.

HE – Travel Services Page 8

24. Which of these is not a Global Distribution System?

HE – Travel Services Page 9

27. This is the flight schedule requested to the client’s itinerary.

31. This a group of meeting devoted to analyze solutions of concrete problems, or to

HE – Travel Services Page 10

HE – Travel Services Page 11

39. Refers to sightseeing tours with other individual on a first-come-first-

42. The meaning of IATA

43. The meaning of ADM

HE – Travel Services Page 12

45. What is the meaning of GDS?

49. The other name for Line MRT-2

HE – Travel Services Page 13

HE – Travel Services Page 14

_____ 1. Rate-minus : commission as cost-plus : _

_____ 2. PCVC : convention venue as _ : travel taxes

_____ 3. : Agent as Travel Management Company : Partner

_____ 4. Supplier : _ as Vendee : Client

_____ 6. Government : Policy making as Private sector : _

_____ 7. Sole Proprietorship : DTI as Corporation : _

_____ 8. Travel Operations : Office-based as _ : Field

_____ 9. Amusement Park : Attraction as _ : Lodging

_____ 10. Lodging : Transportation as Marketing :