Nishter Hospital of Multan Perspectives: Phase I Phase 2 Phase 3 Phase 4 Strategic objectives Plan Integrate Implement • Demonstrate accountability and efficiency. • Patient perception of quality index Contact and major They integrate overall rating of They will be develop charter for community group Financial: To sustain our care ,% family physicians that and make a some changing for providing high their concern of their patients mission,financial,what should our satisfaction and proper treatment . receive discharge summaries and 5 level of services to the patients satisfaction and for < > focus be? per month. general public.
%Alternate level of care patient
and Absentism rate.more than 80% Establish budgets, allocate resources, manage and hire new Human resources (HR) lead .Hire Ehance and maintain a healthy new serviecs for sttaf and patients . Learning &Growth:How work environment Community should we better develop our consultation measures. systems to serve our patients? < >
Contnuous Review & Change
Leader learning development. %Performance development plans completed.
Mission: our hospital brings health and healthy to
the people. Vision: our hospital will be the best % Nursing purchased service place to work and get health care.Implements all worked hours.Overall patient possible methods to train our doctors and nursing satisfaction staff to facilitate patients for their proper medical treatment and surgical operations etc.Implements Internal process:At which all good operators or mechinary instruments for < > internal processes should we medical professional . excel to better serve our patients? Processes and focused on quality, patient safety, and patient contered.Surgical safety compliance checklist. excel to better serve our patients?
Management staff leadership initiative ,focus on
Public-reportecd infection critical issues, Establish good infrastructures og measures. hospital, revamp infection reporting process ,and Customer:How should we converge report form review group. < > appear to our stakeholders? Overall rating of care and Vacancy rate.98% completed
Basic Implementation Process:
Stage 1 Implementation (6 to 12 months):
Create first stage balanced scorecard
Develop change management plan Communicate and educate workforce Operatonalize the balanced scorecard for roll-out
Stage 2 Implementation (12 to 24 months):
Cascade the balanced scorecard to other business units
Test the scorecard, adjust, revise and adapt to the business unit Implement a strategic change plan to transform the organizaton Create a more formal reportng process for the Balanced Scorecard Link budgets to the strategic programs Link part of employee compensaton to scorecard results Cascade the scorecard to team and personal objectves