Sei sulla pagina 1di 2

Balanced Scorecard Project <Back

Balanced Scorecard Project of Health Care


Nishter Hospital of Multan
Perspectives: Phase I Phase 2 Phase 3 Phase 4
Strategic objectives Plan Integrate Implement
• Demonstrate accountability and
efficiency. • Patient perception of
quality index Contact and major They integrate overall rating of They will be develop charter for community group
Financial: To sustain our care ,% family physicians that and make a some changing for providing high
their concern of their patients
mission,financial,what should our satisfaction and proper treatment . receive discharge summaries and 5 level of services to the patients satisfaction and for < >
focus be? per month. general public.

%Alternate level of care patient


and Absentism rate.more than
80%
Establish budgets, allocate resources, manage
and hire new Human resources (HR) lead .Hire
Ehance and maintain a healthy new serviecs for sttaf and patients .
Learning &Growth:How work environment Community
should we better develop our consultation measures.
systems to serve our patients? < >

Contnuous Review & Change


Leader learning development.
%Performance development
plans completed.

Mission: our hospital brings health and healthy to


the people. Vision: our hospital will be the best
% Nursing purchased service place to work and get health care.Implements all
worked hours.Overall patient possible methods to train our doctors and nursing
satisfaction staff to facilitate patients for their proper medical
treatment and surgical operations etc.Implements
Internal process:At which all good operators or mechinary instruments for < >
internal processes should we medical professional .
excel to better serve our patients?
Processes and focused on
quality, patient safety, and
patient contered.Surgical safety
compliance checklist.
excel to better serve our patients?

Management staff leadership initiative ,focus on


Public-reportecd infection critical issues, Establish good infrastructures og
measures. hospital, revamp infection reporting process ,and
Customer:How should we converge report form review group. < >
appear to our stakeholders?
Overall rating of care and
Vacancy rate.98% completed

Basic Implementation Process:

Stage 1 Implementation (6 to 12 months):

Create first stage balanced scorecard


Develop change management plan
Communicate and educate workforce
Operatonalize the balanced scorecard for roll-out

Stage 2 Implementation (12 to 24 months):

Cascade the balanced scorecard to other business units


Test the scorecard, adjust, revise and adapt to the business unit
Implement a strategic change plan to transform the organizaton
Create a more formal reportng process for the Balanced Scorecard
Link budgets to the strategic programs
Link part of employee compensaton to scorecard results
Cascade the scorecard to team and personal objectves

Potrebbero piacerti anche