Packaged CCE Software Compatibility Matrix For 11.5 (X)

28/2/2019 Packaged CCE Software Compatibility Matrix for 11.
5(x) - Cisco
Packaged CCE Software Compatibility Matrix for 11.5(x)
Updated: July 13, 2017
Packaged CCE Software Compatibility Matrix for 11.5(x)

Go to: Packaged CCE Software Compatibility Matrix for 11.5(x) (Display-optimized HTML)
Go to: Cisco Packaged Contact Center Enterprise Compatibility Information (Index)
The Uni ed Contact Center Enterprise (CCE) Solution Compatibility Matrix includes all Cisco Uni ed CCE
solution component information, such as Finesse, Cisco Uni ed Intelligence Center (CUIC), and Cisco
Uni ed Customer Voice Portal (CVP). This compatibility matrix speci es all supported con gurations
and versions for Cisco Packaged Contact Center Enterprise, release 11.5(1). The information in this
compatibility matrix supersedes compatibility information in any other Cisco Packaged Contact Center
Enterprise documentation. If a con guration or version is not stated, that con guration or version is
not supported.

Contents
1 Cisco Packaged CCE Components
2 Cisco Gateway Hardware and Software
2.1 Cisco Uni ed SIP Proxy
3 Endpoints
3.1 Endpoints Supported for Callers Only
3.2 Video Contact Center Components
3.3 Cisco Uni ed Communications Manager Mobile and Remote Access
4 SSO Identity Providers
5 Supported Third-Party Software
5.1 Java Runtime Environment
5.2 Server Operating System
5.3 Supported Browsers
5.4 Microsoft System Software Requirements
5.5 Microsoft Windows and Microsoft SQL Server Localization Support
5.6 Transport Layer Security
6 Agent Desktop Supported Platforms
7 VDI Support
8 Application Virtualization
9 Automatic Speech Recognition - Text to Speech
10 Load Balancer
11 Virtualization for Packaged CCE
12 Remote Expert Mobile

12.1 Apple iOS Device Support for REM
12 2 Android Device Support for REM
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_compatibility/matrix/pcce_11_5_comp_matrix.html 1/14
28/2/2019 Packaged CCE Software Compatibility Matrix for 11.5(x) - Cisco
12.2 Android Device Support for REM
12.3 Jabber System Requirements for REM Agents
12.4 Browser Support for REM Customers
Cisco Packaged CCE Components (top)

Packaged CCE components must all be at the same version, with the exception of Uni ed
Communications Manager. This section lists the supported component versions.
Note: Packaged CCE 11.5(1) shares the same media kit as Uni ed CCE 11.5(1). A Packaged CCE
11.5(1) deployment uses only these components in the media kit:
Cisco Component Major Release Version Operating System

Uni ed Contact Center 11.5(1) and later maintenance Microsoft Windows
Enterprise (UCCE) releases
Uni ed Customer Voice 11.5(1) and later maintenance Microsoft Windows

Portal (CVP) releases
Uni ed Communications 11.5(1) and later maintenance Linux-based Cisco Uni ed

Manager (CUCM) releases Communications Operating System
11.0(1a) and later
maintenance releases (o
box)
10.5(1) and later maintenance
releases (o box)
Uni ed Intelligence 11.5(1) and later maintenance Linux-based Cisco Uni ed

Center (CUIC) releases Communications Operating System
Finesse 11.5(1) and later maintenance Linux-based Cisco Uni ed
releases Communications Operating System
Virtualized Voice Browser 11.5(1) and later maintenance Linux-based Cisco Uni ed
(VVB) releases Communications Operating System
Optional: MediaSense 11.5(1) and later maintenance Linux-based Cisco Uni ed

Optional: Remote Expert 11.5(1) and later maintenance CentOS 7.2
Mobile (REM) releases
Optional: SocialMiner 11.5(1) and later maintenance Linux-based Cisco Uni ed
Optional: Enterprise Chat 11.6(1) and later maintenance Microsoft Windows
and Email (ECE) releases
11.5(1) and later maintenance
releases
Notes:
Starting with version UC 11.0(x), MediaSense connects to Finesse resulting in a compatibility
dependency among MediaSense, Uni ed Communications Manager, and Finesse. For MediaSense
compatibility information, see the Cisco MediaSense Compatibilty Matrix.
Enterprise Chat and Email is supported. To install ECE, see the Cisco Packaged Contact Center
Enterprise Installation and Upgrade Guide.
Cisco Email Interaction Manager and Web Interaction Manager are no longer supported
Cisco Email Interaction Manager and Web Interaction Manager are no longer supported.
New Packaged CCE 11.5(1) deployments must use Finesse. Existing deployments that are upgrading
to Packaged CCE 11.5(1) must upgrade to Finesse. From Packaged CCE 11.5(1) going forward, CTI
OS is no longer supported.
Cisco Gateway Hardware and Software (top)
Hardware Model Software Software Gateway MediaSense Packaged

Version Feature Set Functionality CCE
Cisco
VXML Call HCS
Gateway Progress Contact
Browser Analysis Center
for Support
Outbound
Option
for SIP
Trunks
(CUBE)
AS5350XM with 15.0(1)M1.2 IPPLUS IP Yes No No No

AS5X-FC High 15.1(4)M7 Enterprise
Density Voice Cards Plus
IPSec
AS5400XM with 3DES
AS5X-FC High
Density Voice Cards
ASR 1000 IOS XE 3.10 Universal No No Yes Yes

IOS XE 3.13
IOS XE 3.16 Universal No Yes Yes Yes
IOS XE Universal No Yes Yes Yes

16.3.3
CSR 1000v IOS XE Universal No No No Yes

16.3.3
ISR G2 29xx, 39xx 15.1(4)M7 Universal Yes No No No

15.2(4)M4 Universal Yes No Yes Yes
15.3(3)M3
15.4(3)M2
15.5(2)T1 Universal Yes Yes Yes Yes
15.5(3)M1
15.6(1)T0a
15.6(2)T
ISR G2 39xxE 15.1(4)M7 Universal Yes No No No

15.2(4)M4 Universal Yes No Yes Yes
15.3(3)M3
15.4(3)M2
15.5(2)T1 Universal Yes Yes Yes Yes

15.5(3)M1
15.6(1)T0a Universal Yes Yes Yes Yes

15.6(2)T
ISR G3 43xx IOS XE 3.13 Universal No Yes Yes Yes
(4321 4331 4351) IOS XE 3 16
(4321,4331,4351) IOS XE 3.16
ISR G3 44xx IOS XE
(4431,4451) 16.3.3
IOS XE 16.6
Additional Notes:
All Gateways in the above table support inbound contact center calls and Call Progress Analysis (CPA)
for Outbound Option with TDM Trunks.
For Video Contact Center, IOS 15.3(3)M3 or later version in the same train is required.
For IPv6-enabled deployments, the supported IOS versions for NAT64 translations are 15.4(2)T3 and
later releases.
Multi-VRF requires IOS XE 16.3.3 to support Hosted Collaboration Solution for Contact Center.
IOS Versioning Key, using 15.1(4)M3 and 15.1(4)T1 as examples:
15.1 is the version number.
(4) is the release number.
M3 and T1 are the train release numbers. M is the mainline train and T is the technology train.
An increment in the release number after M or T refers to additional bug xes.
Uni ed CVP supports the listed IOS release trains and their later M or T trains respectively. For
example, gateways supporting 15.1(4)M3 will also support 15.1(4)M4 and 15.1(4)M7, but not
15.1(4)M1 and 15.1(4)M2.
Cisco Virtualized Voice Browser as a product does not reside inside the PCCE-side A/B servers.
However, you can deploy VVP in a branch o ce (for example, on UCS-E on ISR-4K) or in a separate
server in a centralized deployment.
Uni ed CVP supports SHA-256.
Cisco Unified SIP Proxy (top)
Supported Versions: Cisco Uni ed SIP Proxy 8.5(x), 9.0(x), 9.1(x) and later maintenance releases.
Endpoints (top)
Packaged CCE supports all endpoints supported by Uni ed CCE with Built-in Bridge (BIB) and CTI-
controlled features under Session Initiation Protocol (SIP) control.
For Packaged CCE deployments:
Con gure all voice and video endpoints as SIP endpoints.
The Skinny Call Control Protocol (SCCP) is not supported.
The multiline phone feature is supported.
Cisco Agent Desktop is not supported.
Only Finesse is supported.
Endpoint Voice & Video RSM Uni ed Agent Whisper Finesse IPv6
Finesse (UCCE CM Greeting Announcement IP SCCP
Desktop Only) Silent Phone (UCCE
Monitor Agent Only)
C40, C60, C90 Yes Yes No No No No No No

Telepresence
MX300 G2, Yes Yes No No No No No No

MX700, MX800
Telepresence
SX10, SX20, Yes Yes No No No No No No

SX80
Telepresence
EX60, EX90 Yes Yes No No No No No No
DX650, DX70, Yes Yes No Yes Yes Yes No No

DX80 (for
Android)
9951, 9971(1) Yes Yes Yes Yes Yes Yes No No
8961(1) Yes Yes Yes Yes Yes Yes No No
8941, 8945(1) Yes Yes Yes Yes Yes Yes No No
8845, 8865 Yes Yes Yes Yes Yes Yes Yes Yes
8811(2), 8821(5), Yes No Yes Yes Yes Yes Yes No

8841, 8851,
8851NR, 8861
7942G, 7945G, Yes No Yes Yes Yes Yes No Yes

7962G, 7965G,
7975G
7925G, 7925G- Yes No Yes No No No No No

EX
7821, 7841, Yes No Yes Yes Yes Yes Yes No

7861
6921, 6941, Yes No Yes Yes Yes Yes No Yes

6945, 6961
Cisco IP Yes No Yes Yes Yes Yes Yes No

Communicator(3)
8.6(4) and later
Jabber for Yes Yes Voice- Voice- No Yes No No

Windows only(4) only(4)
11.6 and later
Jabber for Mac Yes Yes Voice Voice No Yes No No
11.6 and later only(4) only(4)
Jabber for Yes No Voice Voice No Yes No No

VXME only(4) only(4)
11.6 and later
1
If your Finesse agents use 89xx or 99xx series phones, you must enable Multi-Line on the Uni ed
Communications Manager for all agents on the peripheral. Con gure all phones with these settings:
Set Maximum number of calls to 2.
Set Busy trigger to 1.
2
8811 requires cmterm-devicepack10.5.1.11012.cop.sgn or later applied to CUCM. 8811 does not
support the CAD IP Phone Agent.
3
Mobile Agents are not supported with Cisco IP Communicator.
4
Not supported in Video Contact Center deployments.
5
8821: Update the rmware to 11.0.3ES1.1 or higher. 8821 does not support Finesse IP Phone Agent
in this release.
Additional Notes:
These notes pertain to supported IP phones:
Only the Cisco IP Phones listed in the above table are supported as contact center agent phones. As
an alternative, you can deploy the Mobile Agent solution to enable the contact center to use any
phone as an agent phone.
The Join Across Line (JAL) and Direct Transfer Across Line (DTAL) phone features are not supported
and must be disabled on phones that come packaged with these features.
For any phone that allows Single Line Mode, you can use Shared Line on a non-ACD line. You must
have your PG in Single Line Mode (set the Agent Phone Line Control setting to Single Line).
89xx, 99xx, and DX phones: These phones do not support directly disabling the Join Across Line
(JAL) and Direct Transfer Across Line (DTAL) phone features. Instead, you must con gure the Uni ed
CM PG to use Multi-Line only. This setting applies to all phones controlled by that speci c Uni ed PG.
You cannot con gure it on an phone-by-phone basis. Also, con gure all phones with Set Maximum
number of calls to 2 and Set Busy trigger to 1.
While initiating a consult call to a route point or to another agent, only the Transfer button appears on
the agent's phone. The agent can still use the Finesse desktop to transfer or conference the consult
call.
Endpoints Supported for Callers Only (top)
Callers outside of the enterprise's network can use the following endpoints as part of the Video
Contact Center with Jabber Guest:
Jabber for iOS
Jabber for Android
Jabber Guest apps
Jabber Guest browser client on a multimedia-capable computer with a camera and microphone for
video calls
The Jabber Guest browser client requirements are described in the Cisco Jabber Guest Server
Installation and Con guration Guide.
Video Contact Center Components (top)
The Video Contact Center requires these components:
Cisco Version Notes

Software/Component
MediaSense 11.5(1) and later
maintenance releases
T l MCU 5310 5320

Telepresence MCU 5310 or 5320
Jabber Guest Server 10.6.6.53 Required only for Video Contact Center with
Jabber Guest deployments.
Expressway Edge 8.7.1-rc-2 Required only for Video Contact Center with
and Core Jabber Guest deployments.
Cisco Unified Communications Manager Mobile and Remote Access (top)
Review the following about Uni ed Communications Mobile and Remote Access (MRA):
The connection from the Finesse client back to the Finesse server is over VPN, not over the MRA
connection.
Extension Mobility is not supported on DX series phone over MRA.
BIB-based features (Agent Greeting, Silent monitoring and Recording) are not supported with MRA.
Jabber is not supported with MRA.
Contact Center video deployments are not supported with MRA.
In Contact Center Enterprise solutions, the 78xx and 88xx phones (audio only) support MRA.
SSO Identity Providers (top)

Packaged CCE supports Microsoft AD FS (Active Directory Federation Services) 2.0, 2.1, or 3.0 in
Windows Server 2012 R2 as its identify provider for single sign-on (SSO).
Supported Third-Party Software (top)
Function Software
Antivirus Software McAfee Virus Scan Enterprise 8.8i
Symantec Endpoint Protection 12.1 RU6 and above minor
versions
Trend Micro O ce Scan 10.6
Uni ed Intelligence Center Microsoft Excel Versions 2007 and 2010: used for exporting
reporting reports
Unless explicitly mentioned, upgrading any third-party software that is bundled along with Packaged
CCE is not supported.
For more information, see Cisco Customer Contact Software Policy for Use of Third-Party Software.
Java Runtime Environment (top)
The Java Runtime Environment (JRE) version is updated from 1.7 (32 bit) to 1.8 (32 bit) Update 66.
For Uni ed CVP Release 11.5(1), the JRE version is updated from 1.7 (32 bit) to 1.7 (64 bit).
You can apply newer Java security updates as described in the Cisco Packaged Contact Center
Enterprise Installation and Upgrade Guide, Release 11.5(1).

Server Operating System (top)
UCCE, ICM, Enterprise Uni ed Uni ed Remote Silent CTI OS

System PG Chat and Email CVP CCMP Silent Monitor Server
(ECE) Monitor Server
(RSM) (Standalone)
Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft

Windows Windows 2012 Windows Windows Windows Windows Windows
2012 R2 R2 Standard 2012 R2 2012 R2 2012 R2 2012 R2 2012 R2
Standard and Standard Standard Microsoft Standard and Standard
and Datacenter and and SQL Datacenter and
Datacenter editions Datacenter Datacenter Server editions Datacenter
editions ECE 400 agent editions editions 2014 SE editions
Microsoft deployment: Microsoft 64-bit
SQL Server Microsoft SQL SQL Server
2014 SP2 Server 2014 2014 SP2
(or any SP2 Standard
later CU or Edition is
SP) supported
ECE 1500
agent
deployment:
Microsoft SQL
Server 2014
SP2 Standard,
Business
Intelligence
and Enterprise
editions are
supported
Notes:
Packaged CCE 11.6 solution and its components are supported on Microsoft Windows Server 2012
R2 Standard and Datacenter editions.
Packaged CCE 11.6 does not support EIM-WIM. For 11.5, 11.6, and later Packaged CCE releases,
use Enterprise Chat and Email (ECE) instead.

Supported Browsers (top)
When registering components with Context Service in Uni ed CCE Administration, Finesse
Administration Console, and Uni ed CVP Operations Console, use a supported version of Internet
Explorer, Chrome or Firefox.
Internet Explorer 11
Chrome 48 and later
Firefox 45 Extended Supported Release (ESR) and later ESRs
Browser Compatibility Exceptions
Internet Explorer Metro Mode and Compatibility View are not supported.
Finesse does not support HTTP Strict Transport with Internet Explorer.
CCE administration client (AW) setup tool does not support Firefox and Chrome.
Microsoft System Software Requirements (top)
Software Version Notes

Microsoft Windows Used for:
Server 2012 R2
Standard Edition Uni ed CCE PG
Uni ed CCE AW-HDS-DDS
Uni ed CVP Server
Uni ed CVP OAMP Server
Uni ed CVP Reporting Server
Uni ed CCE Rogger
Enterprise Chat and Email
Notes:
Packaged CCE is quali ed to only work on a retail
installation of Microsoft Windows Server 2012, Standard
Edition. Custom Windows images are not supported.
Windows Server Remote Desktop is not supported for
software installation and upgrade.
Microsoft Windows Windows Windows Server Active Directory support is inclusive of R2

Active Directory Server 2003, versions.
2008, and
2012 Packaged CCE does not require any speci c Active
Directory functional level.
Microsoft SQL Server Service Pack Used for:

2014 Standard and 1 is Uni ed CCE AW-HDS-DDS
Enterprise Edition supported
Uni ed CCE Rogger
(including
later CUs and Enterprise Chat and Email
SPs)
Windows 7 Used for the Internet Script Editor (ISE).
(Professional,
Enterprise and
Ultimate)
Windows 8.1
(Professional and
Enterprise)
Windows 10
(Professional,
Enterprise, and
Enterprise LTSB)
Notes:
Packaged CCE servers that run Microsoft Windows Server 2012 R2 require a patch: Active Directory
2012 hot x.
Enterprise Chat and Email supports Microsoft SQL Server 2012.
Microsoft Edge browser is not supported.
Microsoft Windows and Microsoft SQL Server Localization Support (top)
The following table lists supported localized versions of Microsoft Windows Server and SQL Server
that you can use.
Microsoft Windows Server 2012 R2 Microsoft SQL Server 2014 SQL Collation Setting
Danish Latin1_General
Dutch
Finnish
French French
German German
Italian Italian
Norwegian
Portuguese (Brazil) Portuguese (Brazil)
Spanish Spanish
Swedish
Chinese (simpli ed) Chinese (simpli ed) Chinese_PRC
Chinese (traditional) Chinese (traditional) Chinese_Taiwan_Stroke
Japanese Japanese Japanese

Korean Korean Korean_Wansung
Polish Polish
Russian Cyrillic_General
Turkish Turkish
Notes:
In the above table, if there is not a corresponding localized SQL Server 2014 in the Microsoft SQL
Server 2014 column for a particular language in the Microsoft Windows Server 2012 R2 column, use
the English SQL Server 2014 with the applicable setting in the SQL Collation Setting column.
Cisco Packaged Contact Center Enterprise supports multilingual versions of Microsoft Windows
Server 2012 R2 (English Windows Server 2012 with language packs installed). For details about how
to set up multilingual versions of Microsoft Windows Server 2012 R2, see the Cisco Packaged
Contact Center Enterprise Installation and Upgrade Guide.
Use English SQL Server 2014 on multilingual versions of the Microsoft Windows Server 2012 R2
environment. These are examples of supported multilingual environments:
English Windows Server 2012 with Japanese Windows language pack installed, and English SQL
Server 2014 with Japanese SQL Collation Setting.
English Windows Server 2012 with Russian Windows language pack installed, and English SQL Server
2014 with Cyrillic_General SQL Collation Setting.
Transport Layer Security (top)
For UCCE 11.5, these solutions and components support Transport Layer Security (TLS) for HTTPS
communication with their web clients.
Cisco Solution & Component TLS 1.0 TLS 1.2

TLS 1.1
Enterprise Chat and Email (ECE) Yes Yes
Finesse No Yes
Identity Server (IdS) No Yes

Live Data Yes Yes
MediaSense Yes Yes
Packaged CCE Yes Yes

SocialMiner Yes Yes
SocialMiner Yes Yes
Uni ed CCE Yes Yes
Uni ed Contact Center Management Yes Yes
Portal (CCMP)
Uni ed Customer Voice Portal (CVP) Yes Yes
Uni ed Intelligence Center (CUIC) Yes Yes
Virtualized Voice Browser (VVB) No Yes
Agent Desktop Supported Platforms (top)
Cisco CTI Platform

Option
Windows 7 (Pro, Enterprise, and Windows Windows Mac OS
Ultimate) 8.1 10 X
Finesse Yes Yes Yes Yes
VDI Support (top)
Cisco Client Type Virtual Desktop Infrastructure
Finesse VMware View 4.6, 5.x, 6.0, 6.5

Horizon View 6.0
Citrix XenDesktop 4.x, 5.0, 5.5, 6.0, 6.5, 7.x
Notes:
Uni ed Communications Manager Silent Monitoring is the only type of Silent Monitoring that is
supported with VDI.
Desktop solutions are only supported on PC-like devices that utilize a keyboard and mouse. Tablets
and mobile devices are currently not supported.
You can use any VDI endpoint that supports the speci c Citrix or VMware VDI solution versions
supported by Cisco.
Application Virtualization (top)
Cisco Client Version Citrix/XenApp Remote Desktop Services Platform

Finesse XenApp 7.x Windows Server 2012 R2
Automatic Speech Recognition - Text to Speech (top)
Category Requirements
Nuance Software Uni ed CVP was tested for interoperability with the following Nuance
Nuance recognizer 10.5 (NR10.5):
Nuance Recognizer 10.5
Nuance Vocalizer 6.2
Nuance Recognizer 10 (NR10):
Voice Pack for Vocalizer 6.0.3

Voice Pack for Recognizer 10.2.0
Nuance Recognizer 10.2.7.2016030212 x86_64 - Package revision
Nuance Speech Server 6.2.8 - Package revision 15189
Vocalizer for Enterprise 6.0.5.2015041409
Vocalizer for Enterprise Build ID 6.0.5.15104
Nuance Recognizer (NR9):
Nuance Vocalizer 5.0.7
Nuance Recognizer 9.0.17
Nuance Speech Server 5.1.9
Note: Contact Nuance support for compatibility of later dot releases
Operating System Use vendor-recommended operating system software.
Load Balancer (top)

These Cisco components support third-party load balancers in redirect mode and Cisco Application
Control Engine (ACE) 4710 Appliance Series with Software version A4(2.0). Cisco ACE is for
upgrades only, as explained in Cisco ACE 4710 Application Control Engine.
Uni ed CCE
Uni ed CVP
Uni ed Intelligence Center
Finesse
MediaSense
SocialMiner
Enterprise Chat and Email
Third-party load balancers must meet the following requirements:
Both SSL o oading and SSL pass through must be supported
Load Balancer High Availability
Session stickiness should not be mandatory
Persistence - cookie-insert
Distribution algorithm - Round-robin
See these documents for the interoperability notes and any known caveats of F5 Big-IP and Citrix
NetScalar 1000v:
Using F5 BIG-IP® tra c management and load balancing in a Cisco Uni ed Customer Voice Portal
Solution.
Using Citrix NetScaler 1000v® tra c management and load balancing in a Cisco Uni ed Customer
Voice Portal Solution.
Note: For speci c interfaces where you can use load balancers in your deployment, see the Solution
Design Guide for Cisco Uni ed Contact Center Enterprise.
Virtualization for Packaged CCE (top)

For hardware and virtualization information, see Virtualization for Cisco Packaged Contact Center
Enterprise.
Remote Expert Mobile (top)

For more information on Cisco Remote Expert Mobile, see the Cisco Contact Center Solutions and
C S C G f
Uni ed Communications Manager Solution Con guration Guide for Remote Expert Mobile.
Apple iOS Device Support for REM (top)
Apple iOS 7 and iOS 8 Models

Devices
iPad iPad Air, iPad Air 2, iPad 2, iPad 3rd Generation, iPad 4th Generation
iPad Mini iPad Mini, iPad Mini with Retina Display, iPad Mini 3
iPhone iPhone 4S, iPhone 5, iPhone 5C, iPhone 5s, iPhone 6, iPhone 6 Plus,
iPhone 7, iPhone 7 Plus
iPod Touch iPod Touch 5th Generation
Android Device Support for REM (top)
Android Vendors Models
Samsung Galaxy S4, S4 Mini, S5, S5 Mini, S6, S7

Galaxy Note III (or newer)
Galaxy Tab S, Tab 4 (8.4" and 10.1")
Google Nexus 5, 6, 7, 9, and 10
LG G2, Optimus G3
Motorola Moto G
HTC One M7, M8, One Max
HP Slate 7, 8, and 10
Additional Notes:
Devices must be running Android version 4.1.2 or later (Jellybean, KitKat, Lollipop, Marshmallow,
Nougat).
Not all devices have been tested, but the above are known to work.
Jabber System Requirements for REM Agents (top)
System Jabber for Windows and Finesse Jabber for Mac and Finesse Agent
Requirement Agent Desktop Desktop
Operating Microsoft Windows 7 SP1 or later: 32 Apple OS X Mountain Lion 10.8.1 or
System and 64 bit later
Microsoft Windows 8.x: 32 and 64 bit Apple OS X Mavericks 10.9 or later
Windows 10: 32-bit and 64-bit Apple OS X Yosemite 10.10 or later
Installed 4 GB 4GB
RAM
Free physical 2 GB 2 GB
memory
Free disk 1 GB 1 GB
space
CPU speed 4th Generation Intel Core i3 or later 1.6-GHz dual-core Intel Core i5 or later
and type on the following hardware:
Mac Pro
Mac Pro
MacBook Pro (including Retina Display
models)
MacBook
MacBook Air
iMac
Mac mini
GPU DirectX 11 on Microsoft Windows 7 N/A

I/O ports USB 2.0 for USB camera and audio USB 2.0 for USB camera and audio
devices devices
Screen For Finesse clients, the minimum For Finesse clients, the minimum
resolution supported screen resolution is supported screen resolution is
1024x768. 1024x768.
Browser Support for REM Customers (top)
Browser Supported Veri ed Plug-in Platform / Operating System

Version Against Required
Google Chrome 33+ 47 No Windows

OSX
Linux
Chromebook
Mozilla Firefox 28+ 40-43 No Windows

OSX
Linux
Microsoft Internet 11 11 Yes Windows

Explorer
Apple Safari 8+ 8.3 Yes OSX
Microsoft Edge 12+ 12 No Windows 10 Co-browsing only—no

Voice & Video
Opera 28+ N/A No Windows

OSX
Linux
Note: Mobile browsers are not supported.
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28/2/2019 Packaged CCE Software Compatibility Matrix for 11.

Packaged CCE Software Compatibility Matrix for 11.5(x)

Updated: July 13, 2017

Packaged CCE Software Compatibility Matrix for 11.5(x)

12 Remote Expert Mobile

Cisco Packaged CCE Components (top)

Cisco Component Major Release Version Operating System

Uni ed Customer Voice 11.5(1) and later maintenance Microsoft Windows

Uni ed Communications 11.5(1) and later maintenance Linux-based Cisco Uni ed

Uni ed Intelligence 11.5(1) and later maintenance Linux-based Cisco Uni ed

Optional: MediaSense 11.5(1) and later maintenance Linux-based Cisco Uni ed

Cisco Gateway Hardware and Software (top)

Hardware Model Software Software Gateway MediaSense Packaged

AS5350XM with 15.0(1)M1.2 IPPLUS IP Yes No No No

ASR 1000 IOS XE 3.10 Universal No No Yes Yes

IOS XE Universal No Yes Yes Yes

CSR 1000v IOS XE Universal No No No Yes

ISR G2 29xx, 39xx 15.1(4)M7 Universal Yes No No No

ISR G2 39xxE 15.1(4)M7 Universal Yes No No No

15.5(2)T1 Universal Yes Yes Yes Yes

15.6(1)T0a Universal Yes Yes Yes Yes

Cisco Unified SIP Proxy (top)

C40, C60, C90 Yes Yes No No No No No No

MX300 G2, Yes Yes No No No No No No

SX10, SX20, Yes Yes No No No No No No

EX60, EX90 Yes Yes No No No No No No

DX650, DX70, Yes Yes No Yes Yes Yes No No

9951, 9971(1) Yes Yes Yes Yes Yes Yes No No

8961(1) Yes Yes Yes Yes Yes Yes No No

8941, 8945(1) Yes Yes Yes Yes Yes Yes No No

8811(2), 8821(5), Yes No Yes Yes Yes Yes Yes No

7942G, 7945G, Yes No Yes Yes Yes Yes No Yes

7925G, 7925G- Yes No Yes No No No No No

7821, 7841, Yes No Yes Yes Yes Yes Yes No

6921, 6941, Yes No Yes Yes Yes Yes No Yes

Cisco IP Yes No Yes Yes Yes Yes Yes No

Jabber for Yes Yes Voice- Voice- No Yes No No

Jabber for Yes No Voice Voice No Yes No No

Endpoints Supported for Callers Only (top)

Video Contact Center Components (top)

The Video Contact Center requires these components:

Cisco Version Notes

T l MCU 5310 5320

Cisco Unified Communications Manager Mobile and Remote Access (top)

SSO Identity Providers (top)

Supported Third-Party Software (top)

Java Runtime Environment (top)

Server Operating System (top)

UCCE, ICM, Enterprise Uni ed Uni ed Remote Silent CTI OS

Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft

Supported Browsers (top)

Microsoft System Software Requirements (top)

Software Version Notes

Microsoft Windows Windows Windows Server Active Directory support is inclusive of R2

Microsoft SQL Server Service Pack Used for:

Microsoft Windows and Microsoft SQL Server Localization Support (top)

Japanese Japanese Japanese

Transport Layer Security (top)

Cisco Solution & Component TLS 1.0 TLS 1.2

Identity Server (IdS) No Yes

Packaged CCE Yes Yes

Virtualized Voice Browser (VVB) No Yes

Agent Desktop Supported Platforms (top)