RCPL Internship Report Final

A Summer Internship Project Report on “Improving Delivery Efficiency in RCPL Logistics India Pvt. Ltd.
INTRODUCTION
Like most other industries, transportation and logistics (T&L) is currently confronting
immense change; and like all change, this brings both risk and opportunity. New technology,
new market entrants, new customer expectations, and new business models. There are many
ways the sector could develop to meet these challenges, some evolutionary, others more
revolutionary.
As India is transcending to be a global economy and has its focus on being a manufacturing
hub there is a need of a sophisticated logistics sector to form the backbone of the economic
growth. There is consistent emphasis on use of technology in the logistics industry for
improving the efficiency. There is a need for a consolidated multi modal logistics segment to
fuel the growth. Currently India spends 14.4% of its GDP on logistics and transportation viz-
a-viz to 8% by other developing countries. The freight transport is also expected to grow at a
CAGR of 13.35% by 2020 and this can be attributed to increased demand and supply factors
associated with industries like manufacturing, FMCG, Ecommerce and Retail. All these
factors are a great boost to the logistics sector.
Challenges
According to a World Bank report the logistics cost in India is one of the highest in the
world. According to this study the logistics costs are around 6%-8% of the total value of the
goods in most developing countries. But in India the total cost is about 14% of the total value
of goods in comparison to 10% in China. A comparative study of the freight costs of rail and
road are shown in the following table:
France 5.5
cents/km
Japan 3.7
cents/km
Canada 2.0
cents/km
India 7.0
cents/km
(Source: G.Vaidyanathan, Current Status of Logistics in India, Pianc Magazine)
SBS, Sharda University 2018 1

A Summer Internship Project Report on “Improving Delivery Efficiency in RCPL Logistics India Pvt. Ltd.”
Secondly the logistics sector is also constrained by the lack of proper infrastructure. In a
report by Standard & Poor the losses due to poor infrastructure account for about 4.3% of the
total GDP and this cost may rise up to 5% of the GDP by 2020 quotes McKinsey and
Company.
Further the constraints in the logistics sector are also due to the misuse of the modes used to
transport different types of commodities and the limitations posed by certain modes to
transport others. With respect to the volume of cargo shipped, it can be classified into the
following pyramid:
Hence we can see that to achieve the optimal movement of freight the logistics mode should
be matched with the cargo being shipped. Currently road transport is given preference due to
the inadequacies of the rail transport but this adds to increased turnaround times and costs.
Hence coming out with the best mode of transport for a particular cargo can lead to reduced
congestion and facilitate its easy movement.
The various modes of transportation have their own challenges as well as opportunities of
growth. If we look at road freight the key challenges faced are the poor quality of roads and
network connectivity. Further the check posts are a cause of delay. Further the large number
of unorganized players in the road logistics sector has made it a fragmented industry and
there are no stringent rules and regulations and it also leads to increased competition.
On the other hand rail logistics in India is not in a very good shape. The rail freight costs are
among the highest in the world. Further there is no common system in place so it lacks

reliability and traceability. Hence the operations are deficient in terms of quality, speed and
return over investments.
Further air freight suffers from its own inadequacies such as last mile connectivity. It is
dependent on road and rail freight. Further there is also a need of a consolidated system that
streamlines the whole transport network.
With regard to the port freight there are inefficiencies in the loading, unloading and berthing
which leads to high turnaround time for vessels. Further is a lack of hinterland connectivity
and poor port and land infrastructure that leads to inefficient operations.
Opportunities
According to a World Bank Report, on the Logistics Index India has a score of 3.42 which is
better than the world logistics index of 2.89.
This shows that the opportunities in the logistics space are huge and India has started moving
on the path to tap the power of the logistics sector. We can see that due to the growth in the
trade of manufactured goods, textiles, FMCG products etc there is an increased demand for
containerization. Further this additional demand will result in the increased penetration of
containers in the break bulk cargo segment which will in turn help the freight traffic to
increase and expand the sector.
Further there is also great opportunity for multi modal logistics parks which would provide
all types of logistics services at one location. This concept is relatively new in India and its
potential can be tapped. The multi modal logistics parks represent a road and rail based
intermodal cargo handling facility which would be a complete space comprising of cargo
terminals, cold chain, banking and office spaces to handle freight traffic.
There is also a huge scope for intelligent transport systems (ITS) that would provide real time
monitoring of trucks and trains through GPS and integrate the same in one system. This
would lead to a safe, coordinated and smarter multimodal transport network.
In Netherlands there is a concept of Combi-Road which is used for the surface transport of
containers and makes use of specially designed tracks which can then be constructed as
separate roads alongside existing motorways. These containers are then pulled on semi-
trailers by automatic electric vehicles.
A US Environmental Protection Agency (EPA) initiative called SmartWay was launched in

2004 to reduce transport emissions. The strategy was to give incentives to improve supply
chain fuel efficiency by collaborating with freight shippers, carriers, and logistics companies
in order to reach improved fuel efficiency and reduced emissions from transport.
Hence India can also benchmark on the basis of these projects and reach a collaborative
environment for multi modal logistics.

1.1 OBJECTIVES OF THE STUDY

The study of this topic has been undertaken with a number of objectives.
Following are the objectives of this study
 To understand the various parameters affecting the delivery efficiency in a logistic

industry.
 To know about Logistics Industries

 To have a thorough understanding of how logistics and freight industries work.
 To come up with various new ways to reduce delivery cost.
 To learn about various factors affecting delivery efficiency and coming out with
solutions to increase the delivery efficiency.
 To gain maximum delivery efficiency with the limited options available.
1.2 METHODOLOGY OF THE STUDY
The data used for the study had primary and secondary character to it. The primary data was
collected through questionnaire method. The secondary data were composed through the
reference of books, websites, and interviews with various executives in different
organizations of the sample. The procured data was analyzed by a simple percentage method
and the results are supported with graphs and charts.
1.3 SCOPE OF THE STUDY:
The scope of the study is confined to RCPL Logistics India Pvt. Ltd. which is into the
concerned industry.
a. Introduction to Logistics Management
Logistics management is that part of the supply chain which plans, implements and controls
the efficient, effective forward and reverse flow and storage of goods, services and
information between the point of origin and the point of consumption in order to meet

customers' requirements. A professional working in the field of logistics management is

called a logistician.
Logistics as a business concept evolved only in the 1950s. This was mainly due to the
increasing complexity of supplying one's business with materials and shipping out products
in an increasingly globalized supply chain, calling for experts in the field who are called
Supply Chain Logisticians. This can be defined as having the right item in the right quantity
at the right time at the right place for the right price and it is the science of process having its
presence in all sectors of the industry. The goal of logistics work is to manage the fruition of
project life cycles, supply chains and resultant efficiencies.
b. Origin and Definition of Logistics:
The term "logistics" originates from the ancient Greek "λόγος" ("logos"—"ratio, word,
calculation, reason, speech, oration"). Logistics is considered to have originated in the
military's need to supply themselves with arms, ammunition and rations as they moved from
their base to a forward position. In ancient Greek, Roman and Byzantine empires, there were
military officers with the title ‘Logistikas’ who were responsible for financial and
distribution of supplies.
The Oxford English dictionary defines logistics as: “The branch of military science having
to do with procuring, maintaining and transporting material, personnel and
facilities.”Another dictionary definition is: "The time related positioning of resources." As
such, logistics is commonly seen as a branch of engineering which creates "people systems"
rather than "machine systems"
c. Prospects of Growth in the Industry
In years gone by, the traditional warehousing and logistics facility was located by railroad
tracks, a water port, and/or freeways, usually in the least desirable parts of cities or large
towns. This stereotype then faded as gigantic, state-of-the-art facilities began to sprout in
more rural areas on the outskirts of transportation and population hubs. The World started

beginning to see such facilities showing up in even less "traditional" areas. Modern
warehouses now are being located in carefully manicured industrial parks that are sprouting
as fast as the corn and wheat once did in these open spaces-often in out-of-the-way places.
Why the emphasis on such locations for logistics companies?
Much of it is due to the great flux that the logistics industry has been undergoing in the first
three years of the 21st century. Most of these changes are being driven by a growing trend in
the manufacturing and retail sectors to form partnerships with companies to which they can
outsource non-core logistics competencies-3PL providers.
In turn, 3PL providers are continually looking to provide innovative supply chain solutions
to customers by focusing on value-added capabilities, differentiating themselves from the
competition. They focus on key objectives, such as implementing information technologies,
instituting effective management processes, integrating services and technologies globally,
and delivering comprehensive solutions that create value for 3PL users and their supply
chains. This need to partner with customers and become more integrated into their supply
chain processes has created the ancillary need to locate close to these customers.
That isn't to say the need for easy access to transportation hubs and different modes of
transportation won't continue to be important. But the above shift in business strategy, along
with the advances in technology and enhanced communication, has opened the door for
logistics facilities to operate effortlessly in a myriad of locations.
Profit warnings, share price pressures, mergers, reorganizations, relocations, disposals,

painful layoffs and great geopolitical uncertainties can sweep away even the most
comprehensive logistics strategies – and that’s despite outstanding management over many
years. These are exceptionally difficult times and it has never been more important to
connect logistics and freight planning to executive board thinking than now. It’s easy to lose
sight of the bigger picture in the rush to cut infrastructure cost and conserve cash. Hopefully

organization succeed in protecting the business, satisfying shareholders and analysts, but
what about capacity and flexibility, morale and momentum?
To be a logistics winner in the coming years organizations need to use the downturn to
reshape for growth, propelled by an unshakeable conviction that the mission is still
important, that more prosperous times lie ahead, and that in some way the company
infrastructure is helping to build a better kind of world.
Logistics is inevitable in the future and essentially the management policy also has a
significant role in the future of world. Generally the study is being featured with all aspects
of management in Logistics and Freight areas. (Logistics include Transportation,
Warehousing, Network Design, Cross docking, and Value Adding)

BRIEF HISTORY OF THE ORGANIZATION
RCPL is one of the leaders in multi modal logistic solutions with an aim to provide distinct
logistic solutions across the Nation, and are committed to deliver cargo on time and safely
for last 20 year. Established in 1997, RCPL Logistics Pvt. Ltd. today owns a fleet of over
500 vehicles which includes trucks from Eicher, Ashok Leyland, Mahindra, Tata Motors and
BharatBenz, along with some vehicles from Maruti. Over the last two decades, RCPL has
emerged a preferred provider of logistics services for the automotive, FMCG, Textile,
Apparel, Pharma, Electrical and Electronics segments, focusing and developing itself to
become an industry stalwart in multi-modal express distribution services pan-India. With 62
self-owned branches serving more than 100 delivery locations across the country, RCPL
boasts of having equal distinctive competence and expertise in all three modes of cargo
transport namely, air, train and surface express.
RCPL with an intent to provide complete logistic solutions, it has an edge with 55 branches
present nationwide, over 100 delivery destinations, with a daily handling capacity of over
230 tons, RCPL truly is one of the fastest growing players in the arena.
RCPL is a multi modal service provider and offers the most efficient delivery schedule
through Air, Train and Surface Express.

Employing over 400 industry professionals; it is rightfully spearheaded by Mr Manish

Gupta, Managing Director, under whose supervision the company has witnessed exponential
growth, brand rejuvenance and attained some benchmark achievements and satisfaction of
its customers, with a single motive of keeping Customer Satisfaction First.
VISION & MISSION
Vision
On Time and Safe are the two keywords that matter most for RCPL. RCPL is dedicated to be
an on-time and safe logistic delivery organization with a focus on customer delight, respect
and commitment towards employees and community.
Mission
We are committed to deliver by blending efficient operations with effective time

management and ensuring the achievement of our goals.
To embrace the challenges en route we ensure the following:
 Attaining leadership through state-of-the-art technology by integrating transportation

and communications system
 Saving time and money of customers
 Continuous improvement in services
 Setting the highest standards of business ethics

CORE VALUES
RCPL takes great pride in serving their customers with CARE, PRIDE and RESPECT
 Customers Are Really Everything

 Personal Responsibility In Delivering Excellence
 Reliability, Ethics, Sensitivity, Perfection, Empowerment, Creativity, and Tradition
Why Choose RCPL?
On Time Delivery:
RCPL ensures on time delivery of your cargo with our nationwide network and excellent
services. We take special care of committed date of delivery and put in all the efforts to
accomplish it.
Maximum Customer Satisfaction:
Customer satisfaction is one of our prime goals. We provide 100% customized services,
based on the personal needs and requirements of our customers. Happy costumer is all what
we work for.
Maximum Reach
RCPL has more than 200 dedicated weather proof containerized vehicles for road express
transport along with train and air cargo service to cover an extensive terrain.
100% Safe & Secure Delivery
Your cargo is extremely safe with us. We at RCPL, ensure that we deliver your cargo
completely intact.
Quality Policy
RCPL follows a rigorous quality assurance process, by delivering products in a safe and
secure manner to all its customers. Goods are checked thoroughly for proper packaging at the

time of receiving goods, in transit and at the time of delivery. If its RCPL it's got to be
Quality.
Corporate Responsibility
Over the years, under the befitting guidance of Mr. Manish Gupta, RCPL has been
successfully delivering its duties under corporate social responsibility. Each year, at RCPL,
we set up Health Camps for the truck drivers and their families, as we understand and give
due importance to their health conditions. Additionally, proper trainings are conducted for the
drivers on road express safety practices, material handling and encouraging drivers to get
their vehicles tested as per the prescribed timelines and properly maintain the pollution check
records of the vehicles and other papers. We, also regularly organize a one day feast for the
marginalized sections of society.
Initiatives in:
 Health Care
 Driver Welfare
 Pollution Control Measures
 Safety Practices
 Driver Trainings

AWARDS




PERFORMANCE
FY17 performance
By restructuring and reinvestment of profits for the company growth in quality manpower
and infrastructure, they achieved their targeted revenue in FY17, with a 17 per cent growth in
turnover from last year. RCPL also bagged the CII SCALE Award for ‘Promising Logistics
Service Provider’ and India Cargo Award for ‘Most Innovative Logistics Company’ during
the year.
Plans and outlook for FY18
For the first couple of months of FY18 they had set low targets since they expected the
business volume to reduce due to implementation of GST. But post GST implementation
they hope business volumes will increase and we will able to maintain the growth rate of last
year.
Company’s GST-readiness
They have already started to get their firm GST-registered in all the states and union
territories and have started talking to their customers across different verticals to understand
the kind of impact their supply chain will have post GST so that they can plug in
accordingly. For instance, they do not expect any significant change in the movement of auto
components to OEMs which follow just-in-time model but component movement to
distributors will have to be tweaked. In addition to GST driving GDP growth, they expect it
to drive more growth on road express services. There will be demand for faster speeds and
higher volume movement by road. As a result, they may design a supply chain focusing on
better effectiveness rather than focusing on the tax expedience. Most supply chains in India
are designed for tax first, followed by supply chain efficiency. Post GST, companies might
manage local regional distribution centers on their own rather than using custom and
forwarding agents.

Technology adoption
They have already implemented GPS-tracking across 100 per cent of their fleet for real-time
updation and control. Post GST, it will further help them to reduce the turnaround time after
removal of check posts. They are also upgrading their fleet as per customer demand with
safety measures such as airbags, buckets and cages. They are also providing access to their
customers for real-time tracking and position of the vehicles.

SERVICES
Air Cargo
Air freight is a process of transferring your goods from one place to another through air as
the mode of transportation. Although expensive, yet it's the fastest and most reliable mode of
transportation. The demand for your products can increase and your brand can be positively
impacted establishing your credibility as a reliable business. So, go ahead, meet the need of
your customer and deliver your goods before the deadline using RCPL air freight service.
RCPL is a leading logistics company that provides an efficient and reliable air freight
service. With an excellent network of dedicated CRM team and offices at major airports,
RCPL ensures that your goods are safely delivered. RCPL has an arrangement with all the
airlines for the transportation of cargo through air and maintain a delivery schedule of 24 to
48 hours at the time of air cargo delivery. Their air cargo operations work round-the-clock
and are well equipped to cater time sensitive consignments, ensuring the delivery on time.
RCPL provides you with a fully comprehensive package based on the proper analysis of your
needs and requirements. They keep the process easy and transparent. The cost of the air
freight depends on the weight of the shipments, however, there are other charges as well. All
the costs involved in the process are quoted beforehand and are the best possible rates
available.
RCPL follows the highest standard of business ethics. Their team is totally dedicated to
offering the best services and experience to the customers. They guide you through out the
process and also share the detailed tracking of your consignments. 100% customer

satisfaction is their objective. They promise a cost effective, safe & secure and on time
delivery of your shipment to the desired destination.
Key Features:
 Priority Connectivity as Alliance with Leading Air Cargo Agents of all Airlines
 Shortest TAT : 24 to 48 hours
 Dedicated manpower to handle time sensitive air cargo at own airport offices
 365x24x7 dedicated CRM Team for immediate response.
 Cater Train and Road Express Service so confirmed Premium Logistics Cost
Reduction
 Door to door pickup and delivery of your shipments
 Advanced Tracking Facility
Train Cargo
Train freight is the process of transferring your goods from one place to another via train as
the mode of transportation. It is considered to be one of the most economical and efficient
mode of transportation. Now, deliver your goods on time with RCPL train freight services.
RCPL is the leading logistics company that offers efficient and economical train freight
services. RCPL maintains separate train hubs at each station in order to avoid any mix up of
cargo and all our handling units at train stations are 24 hours operational in order to maintain
delivery of cargo in scheduled time. Additionally, RCPL has tie-ups with SLR / VPU

coaches in almost all express trains. The RCPL operation team is specifically trained for
handling train consignments in limited time as cargo is transferred in public trains and not in
cargo train. We also provide customized premium train cargo space as per your requirement.
They provide you with a fully comprehensive package based on the proper analysis of your
needs and requirements. The package is planned and executed by their experienced
professionals keeping in mind the predefined norms. They are well equipped to cater time
sensitive consignments, ensuring the delivery on time. They keep the process as easy and
transparent as possible and deliver their services in the most proficient way.
With their on-time delivery and excellent customer service, they have managed to carve a
niche for themselves in the industry. Their services are well known for reliability, a
professional yet flexible approach, and hassle free management. They promise you with a
safe, economical and on- time train delivery of your shipment to the desired location.
Key Features:
 Shortest TAT in the industry.
 Priority Connectivity as Alliance with Leading Train Cargo SLR /VPU Leaseholders
all Express Trains.
 Dedicated manpower to handle time sensitive train cargo at own station offices
 365x24x7 dedicated CRM Team for immediate response.
 Train Cargo Service results in confirmed Premium Logistics Cost Reduction

Surface Express Cargo
Surface express cargo is basically transferring goods from one place to another via roadways,
through trucks. The road freight services are the most common option that one might think
of. Express deliver your goods on time with RCPL surface express cargo services.
RCPL is the leading logistics company which provides an efficient and reliable surface
express cargo service. At RCPL Express cargo is handled through the Hub and Spoke system
wherein, the cargo is shipped from different locations to a centralized hub. The cargo is then
segregated as per the spokes or the routes and is dispatched accordingly. The RCPL surface
network covers the delivery of cargo Pan India. RCPL provides a comprehensive range of
fast, efficient & express transport and logistics services throughout the country.
RCPL provides you with a fully comprehensive package based on the proper analysis of
your needs and requirements. They keep the process easy and transparent. They aspire to
keep our transit time as good as possible. With safety and security for all your sensitive and
critical shipments, they ensure that your goods are properly packed and delivered before the
time at the desired location. All containers used for the transit of cargo through the surface
are tested to withstand extreme weather conditions and are 100% leak proof, GPS enabled to
track so that your cargo is secure and is delivered safely. RCPL follows the highest standard
of business ethics. Their team is totally dedicated to offering the best services and experience
to the customers. They guide you throughout the process and also share the detailed tracking
of your consignments. They fully utilize our infrastructure, technology resources, and
network to give you the best service. 100% customer satisfaction is their objective.
Key Features:
 Economical and efficient way to deliver you shipments, anywhere across the country

 Regardless of the size of your shipment, we provide you with the best possible
logistics solutions
 Largest supply chain network
 Fastest transit time
 On Time delivery guaranteed
 Highly efficient team to take care of your shipments and your queries
 Cost effective solutions
Warehousing
Warehousing refers to a storage system used for protecting the quantity and quality of the
stored products. Sometimes there is a time interval between the production and consumption
of goods or in their delivery time, and hence the need for storage arises. At this time
warehouses help in keeping the goods safe and secure. RCPL is the leading logistics
company which provides an efficient and reliable warehousing service along with freight
services. The strategically located warehouses of RCPL ensure that it can reach and deliver
cargo to any part of the country and marks its national presence. Currently, RCPL operates
with 10 warehouses. RCPL has utilized emerging technologies in cost-effective ways for a
more efficient and safer warehouse. All RCPL warehouses are equipped with state-of-the-art

technology and CCTV cameras are installed in order to maintain the safety and security of
your goods. They understand your needs and requirements and then provide you with a fully
comprehensive package with respect to warehousing of your goods. They have an extensive
network of dedicated warehousing and distribution operations along with the best-in-class
processes and systems to ensure cost-efficient distribution solutions. You can avail their
warehousing services whenever you need. You can now continue all year round production
and store them till the arrival of demand. Their warehousing facility enables you to import or
export without the burden of their security. Store away your goods safely and be tension free.
They promise you to provide the best warehousing service.
Key Features:
 Our warehouses are equipped with state-of-the-art technology
 Your goods are totally safe and secure under our CCTV vigilance
 Inventory management and control
 Best logistics and warehousing solutions after proper analysis
 Cost efficient distribution solutions
Packaging Solutions
Packaging is the most important part of any freight. Packaging solutions is the process of
packing all the goods in a way as to provide them utmost care and support for them to be safe
while being transferred from one place to another. RCPL brings the ultimate packaging

solutions for all your products. At RCPL, they understand that safe packaging is imperative
towards the efficient delivery of your cargo. In order to handle your shipment with utmost
care, RCPL uses a wide variety of packing solutions be it for heavy materials or fragile
items, they ensure that each item is treated with care and value. They specialize in general
cargo packaging, packing fragile items (glass, mechanical items etc.), sensitive cargo
(laboratory equipment, calibration equipment etc.) and heavy cargo (generators, turbines
etc.). We utilize all available technologies to give you the best packaging solutions along
with freight services. They ensure that we use appropriate size boxes as per the weight of
your consignment. Cartons and packaging used are firm and rigid in nature, which adds to
their commitment to safe delivery. They provide value added services as per our client's
requirement. At RCPL, client satisfaction is our primary objective and thus we leave no stone
unturned to attain this at all times. They assure you that all your packing needs are being
handled in the most efficient manner.
Key Features:
 We have solutions for heavy to fragile items
 Precision Engineered Products
 Fast & Effective Services
 Excellent Customer Support Services

COMPETITORS
Aegis Logistics Ltd
It is one of the best logistics companies in India. It is offering high-quality logistics services
in all Indian cities.
Agarwal Packers & Movers Ltd
Agarwal Packers and Movers Ltd is one of the top 10 logistics companies in India. It is
evolved from a small scale business of Agarwal Household Carrier established in the year
1987. The company is one of the leading providers of packing and moving services.
The companies diversified business includes Transportation, Aviation Logistics, Packing and
Moving (nationally as well as internationally), 3PL, ODC Transportation, Warehousing,
Home Storage, Supply Chain, Cube-on-line Freight station and other related activities.
The company is one of the leading providers of household goods transportation services. The
company has launched many innovative products-
 1st Close Body Truck – launched in 1995 and supplied to Samsung.
 1st Portable Home – launched in 2001
 1st Cube – launched in 2014
Allcargo Logistics Ltd
Allcargo Logistics Ltd was founded in the year 1993 in Mumbai. It is one of the top 10
logistics companies in India. It is offering multimodal transportation services. This leading
logistic firm headquartered in India and the part of Avvashya Group. It offers a different
range of multimodal transport services includes less than container load, non-vessel-
operating common carrier, and full container load. It is one of the best logistics companies in
India. It also offers pan India container freight stations, third party logistics, inland container
depots, ship owning, warehousing and chartering.

Blue Dart Express Ltd
Blue Dart Express Ltd is one of the top 10 logistics companies in India. It is South Asia’s
premier courier and integrated express package distribution company. It is one of the leading
global brands.It is one of the top 10 logistics companies in India for an e-commerce
company.
Container Corporation Of India Ltd
Container Corporation of India Ltd. (CONCOR), is a Navratna Public sector undertaking

under the Indian Ministry of Railways. CONCOR operates three core businesses: cargo
carrier; terminal operator, and warehouse operator.
DHL Express India Pvt Ltd
DHL Express India Pvt is one of the best logistics companies in India. It is international
logistics companies spreading in more than 200 countries and territories across the globe.
DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group
and encompasses the business units DHL Parcel, DHL Freight, DHL Express, DHL Supply
Chain DHL eCommerce, DHL Global Forwarding.
FedEx Express TSCS India Pvt Ltd
FedEx Express is the world largest express transportation company. The company is Industry
global leader. It is providing reliable shipment in different countries and territories. The
company is known for its unmatchable technology.

First Flight Couriers Ltd
First Flight Couriers Ltd was founded in the year 1986. The company has international
offices. It has also emerged as the global player. The company is known for its speedily and
timely delivery of goods.
Gati Ltd
Gati Ltd is one of the top 10 logistics companies in India for e-commerce. The company is
known for its high-quality services and timely delivery of products.
Globe Express Services Pvt Ltd
Global Express Services Pvt is leading supply chain solutions providers. It is one of the top
10 logistic companies in India. It offers highly effective international logistics solutions,
competitive freight rates, robust information technology and outsourced process efficiency.
Transport Corporation Of India Ltd
Transport Corporation Of India Ltd was founded in the year 1958. It is headquartered in
Gurgaon Haryana. Transport Corporation of India Limited is an integrated multi-modal
logistics and supply chain solutions provider in India with a Global presence, headquartered
in Gurugram, Haryana, India.

SWOT ANALYSIS
Strength
 On time delivery commitment

 Branches all over india even in rural areas
 Deep expertise in key customer industries
 Skilled workforce
 Well established equipments and facility
 Advanced and integrated ERP system
 Self funded organization.
Weakness
 Only domestic existence

 Less number of self-owned fleet in compared to other market players in this industry
 Intense competition in the logistics segment means limited market share growth
 .Lesser known brand as advertising is less effective compared to global brands
 Limited use of advanced technology
Opportunities
 It can expand its business globally

 Supply chain in India is still at nascent stage
 Strong presence in all key markets for B2B allows to offer comprehensive services
Threats
 Unorganised sector
 Complex laws structure
 Increasing fuel rates therefore increasing transportation costs

Problems encountered
 Low efficiency in delivery of consignments due to slow down in routes

 Failure of DRS (if any consignment is returned back, it is recorded but sometimes it
is missed)
 Late updation of DRS by respective personnel
 Improper coordination among the employees of various branches
 Delay in sending the registered consignments from origin to destination for some
reasons
 Delay in delivery by vendor vehicles since there is no integration of GPS for vendor
vehicles
 Short excess of materials during transit
 Under utilization of vehicles load capacity
 Holding of vehicles at transhipment hubs for no reasons

RESEARCH PROBLEM
Research title: “How to improve delivery efficiency in RCPL Logistics”
Factors affecting the delivery efficiency in a logistics industry:
 the ease of arranging competitively priced shipments

 the competence and quality of logistics services
 the ability to track and trace consignments
 timeliness of shipments reaching destination
 Strategic infrastructure development
 Environmental uncertainty, etc.
RESEARCH OBJECTIVES
 To improve the delivery efficiency in RCPL Logistics

 To help reduce the cost of transportation
 To ease the fleet management
 To invoke maximum capacity utilization of vehicles
Today, more companies decide to tackle their everyday operations bottlenecks through
solutions that can help them create a more efficient flow, especially during busy periods
when a high volume of orders can really disrupt the process. Also, optimizing logistics has a
significant and tangible impact on the revenue as well as transparency and accountability,
allowing companies to better analyze all the relevant data to optimize their operations and

increase productivity. During increased volume of orders, proper capacity utilization is

necessary to optimize the costs of logistics movement.
Efficient Transportation
Transportation department can be analyzed to decrease the expenses of the logistics firm and
at the same time, it can be revamped for faster delivery of the products. Following factors
should be considered for efficient transportation:
 Determining the best delivery route. A logistics firm should opt for the shortest yet
safest route. This is beneficial for saving money as well as time.
 Cost-effective packaging that ensures low investment and safety of goods as well.
Optimize the packaging so that it occupies less volume and it does not increase the
weight of the package.

RESEARCH METHODOLOGY
Steps in booking process
 Pick up process
 Unloading process at branch
 Quality checking
 ERP entry in office
 Finalization of docket at booking branch
 Dispatch of booking shipments from booking office
Pick up process
 Daily pick up’s to be registered in ERP as per process ,
 BA / Vendor / Vehicle to be deployed as per defined resources.
 All pick ups need to arrange on same day as per pick up cut-off time defined for all
branches ,
 All arrangement should be done before moving to customer place ( Confirmation

from customer , Vehicle required ,Required documents , Time frame ,packaging
confirmation etc .
 Pick up only can be arranged if we can
Booking Parameter
 Complete address of Consignor and consignee ,

 Date and time at the time of booking ,EDD is must ,
 Phone no of consignor and consignee ,
 Total package , actual weight and charged weight ( LBH to be mentioned )
 Rick coverage , Value of goods and transportation mode ,
 Email address of consignor and consignee
 GST no of consignor and consignee ( Payee is Must ),
 All the documents as required to transport ,
Rather than booking parameters some more things to be checked > Packaging condition ,
Fragile goods ,DGR and banned goods ,Special Deliveries ,ODA deliveries , VAS charges
and deliveries.
Unloading process at branch
 BA / Branch cut off time to be maintained ,as per connectivity schedule ,
 BA unloading to be done by staffs supervision only ,
 All docket copies to be taken from BA / VEHCILE /VENDOR ,
 Needs to prepare PRS through system as per docket provided only ,
 Needs to do the Quality checking as per company policy.
Quality checking
 Need to verify the dockets as per issued by accounts department ,
 Need to check all booking parameters ,

 Need to check the package condition is transit worthy or not ,
 Need to check Stickering and labels are perfectly pasted or not to avoid DEPS in
transit ,
 Old stickers to be removed from boxes ,
 Actual and charged weight to be verified through CFT measurement,
 GST no and doc’s to be cross verified again ,
ERP entry in system
 ALL parameters to be entered in system as per physical dockets ,
 Booking date and actual time is mandatory for all dockets ,
 EDD to be checked accordingly ,
 Customer Code and GST no to be mentioned as per docket and can be verified at the
time of ERP entry ,
 ODA pin-codes to be verified and entered accordingly ,
 Dockets to be Finalized by another person on Branch with verifying HO copies ,
 Any disputes in physical vs System needs to be taken up with concern immediately in

any terms like weight , ODA , Revenue , Service or non service locations.
Finalisation of docket at booking branch
 After docket entry completion this is to be saved by the staff ERP ,
 Again this is to be be verified by the concern Shift leader / In-charge ,
 Verification to be done through HO copy on base of Mode ,Pay basis Revenue

charged , Risk coverage and GST details ,

 Then this is to be finalized on same day before 00: 00 hrs ,
 After finalization of docket once no one can modify anything rather than HO level ,
 HO copy to be stored for further dispatch to IDR .
Despatch of booking shipments from booking ou
 Shift In-charge needs to plan for booking dispatch to nearest hub center / connection
 Air shipment to be prioritize for next connectivity to airport ,
 Surface connectivity to be dispatch on same day latest by next 12hrs without cooling
 No booking cooling is allowed more than 12 hrs ,
 All shipment to be dispatched with proper data to next location ,
 No manual movement is allowed at all.
DELIVERY PROCESS, RCPL LOGISTIC PVT . LTD
Steps in delivery process
 Vehicle arrival process,
 Unloading process at branch,
 DRS preparation,
 BA loading process,
 Delivery process,
 Delivery parameter,

 Return of delivery shipment,
 Undelivered follow up,
 UCG process,
Unloading process at branch
 Data to be checked from previous Branch before unloading,
 Data to be received in ERP same time of vehicle arrival,
 Vehicle to be unloaded with ERP unloading tally within 30 minutes of vehicle arrival
 All package to be tallied as per ERP unloading tally , and stored BA /Area wise in
warehouse,
 Damaged, Extra and Pilferage shipments to be keep aside till the unloading
completion,
 After Unloading shortage details to be mentioned too,
 All DEPS to be mentioned on unloading tally as well as punched in ERP within 4 hrs
of data received,
 Proper mails to be shared to concern branch and needs to speak to get all DEPS issue
resolved within 24 hrs.
Vehicle arrival process
 Feeder/Route vehicle to be monitored for on time arrival at Branches,
 Incoming vehicle to be checked for proper data with vehicle along with previous
Branch , to avoid manual arrival of shipments,
 THC to be verified before unloading ( Vehice no , Arrival time , Dkt , Pkg , wtg to be
verified,

 For Late arrival reason to be asked to driver and to be mentioned on THC

accordingly, and updated to Origin on same through mail.
DRS preparation with delivery planning
 All docket to be segregated Area / BA wise , as soon as Unloading completes ,
 DRS to be prepare in ERP according to segregations , Area/BA wise ,
 DEPS docket to be follow with customer , weather they are ready to accept the same
or not , so that delivery can be arranged ,
 No manual dockets to be arranged for delivery ,
 MR to be prepared for TO- Pay dockets at the time of DRS ,
 Old appointments dockets to be considered for attempt with proper DRS ,
 COD , DACC, to be checked for same area delivery , and DRS to be made for all
dockets for concern BA ,
 All dockets to be attempted and DRS to be completed by 12;00 pm ,DRS not

prepared docket to be zero at Branch on same date arrival.
BA loading process
 DRS to be Verified by the Staffs with docket No’s , To-pay and COD dockets ,
 Vehicle to be loaded as per DRS only , prioritizing the EDD , Appointment ,Failed
and maximum dockets ,
 ODA dockets to be checked before dispatching for delivery ,
 No manual dockets to be loaded , for any case of urgency needs to take approval from
BM ,

 FOD / COD Money receipts to be handover to BA for proper collection of amount at

the time of delivery ,
 DACC copy / Cancellation copy to be handed of to BA for DACC delivery dockets ,
 After completion of loading BA signature to be taken on DRS copy before

dispatching from Branch.
Delivery process
 EDD and Maximum dockets to be planned for delivery before 12:00 PM ,
 FOD / COD dockets to be delivered with proper FOD collection and MR handed
over ,
 All dockets to be delivered on same day of arrival at Branch ,
 Any refusal of delivery by the customer , BA needs to take up with Branch manager
at same time for immediate resolution ,
 Delivery to be made with Intact shipments with well behave ,
 No arguments to be made with customer by delivery boy / BA ,
 Any issue at customer place to take up through Branch Manager only,
 Needs to follow the delivery parameter on POD receiving the customer,
 Delivery dockets to be updated and POD to be uploaded in ERP through TAB at the
time of delivery only.
Delivery parameter
 Consignee Name with signature ,
 Seal / Mobile no as per customer base ,

 Date and time of receiving of shipments ,
 Remark to be mentioned by the consignee.
Needs to be followed too
 All delivery to be updated in same time of delivery ,
 POD to be uploaded in same time.
Return of delivery shipments
 Any shipments getting denied by the customer to be taken up in immediate basis ,
 For To-pay / COD not ready reason to be mentioned on back side of dockets by BA ,
 Needs to updated in ERP too by the concern staff at Branch with proper mail to
Origin / CRM / CRR ,
 All delivery POD to be taken from BA / Vehicle on same day of delivery ,
 All To-pay / COD amount to be taken and updated in ERP too ,
 All undelivered shipments to be unloaded with proper tally with docket and package ,
with proper conditions too ,
 Appointments delivery and Next day delivery shipments to be stored separately as per
designated area.
Undelivered follow up
 All dockets to be updated Undelivered on same day only ,
 Any PO / DA expiry dockets to be escalated to concern CRM on same time of refusal

,

 And to be taken up through mail to take a confirmation mail of next attempt of

delivery ,
 Appointment date dockets to be follow with CRM and customer as well for delivery
confirmation to avoid delivery failure at delivery point ,
 Any dockets returned to be updated to booking branch and customer ( If possible )

through mail ,
 For second and third attempt need to take permission from customer only before
attempt ,
 More than 7 days undelivered dockets to followed as per UCG policy.
UCG ( Unclaimed goods ) Process
 This is a process to update customer legally on undelivered dockets for legal process
 UCG process can be follow only after minimum 2 attempts at customer end ,
 Proper communication to be made to both Customer and origin too.
Process
 1st Notice to be issued against undelivered shipments, after 6 days of arrival having
two attempts for delivery , with registry post only ,
 2nd Notice to be issued on 15th day with registry post , Amt to be charged for same.
 3rd notice to be issued in 31ST day and then this can be sent to UCG department.
Monitoring tools for Delivery process

Delivery parameter to be checked ,

 Real time delivery updation in ERP ,
 Real Time POD upload ,
 DRS clearance on same day or not ,
 Undelivered dockets on valid reason.

Data Tabulation, Interpretation, Analysis, Findings
OTD Report as on 24th,Aug

Destination Late Ontime Grand Total Late %
AKV 5 5 100
ALG 1 1 100
BPL 1 1 100
COK 11 11 100
RNC 3 3 100
SLGR 2 2 100
CCUB 36 3 39 92
HSR 6 1 7 86
TPR 13 3 16 81
GWT 4 1 5 80
SHB 5 2 7 71
PHG 11 6 17 65
AMD 5 3 8 63
CDG 5 3 8 63
KNP 4 3 7 57
BOMN 5 4 9 56
IDR 7 6 13 54
ASR 2 2 4 50
DLXM 1 1 2 50
FBD 2 2 4 50
NDA 9 10 19 47
MAAS 24 34 58 41
YPR 12 17 29 41
LDH 2 4 6 33
PNQ 7 20 27 26
DELS 1 3 4 25
JPRF 2 7 9 22
BDI 3 12 15 20
LKO 2 9 11 18
PTP 1 7 8 13
HYD 1 11 12 8
GGN 1 37 38 3
DEL 1 1 0
JLD 7 7 0
MNS 1 1 0
NAG 10 10 0
NSK 1 1 0
PTD 4 4 0

VPI 2 2 0
Grand Total 194 237 431 45
Chart Title RNC

BPL
Destination AKV ALG 1%
0% 1% 0%0% SLGR
1%
COK
3%
CCUB
9% HSR
2%
TPR
3% GWT SHB
1% 1%
PHG
Grand Total 3%
AMD
50% 1% CDG
KNP 1%
1%
BOMN
ASR IDR 1%
1% 2%
MAAS NDA FBD
6% 2% 1%
YPR DLXM
3% 0%
LDH
LKOJPRF
GGN HYD PTP 1% PNQ
BDI DELS
0% 0% 0%1% 1%
1% 0% 2%
The diagram above shows the real time data and figures showing the on-time and late
delivery of consignments.
The consignments were late because of various reasons such as:
 Weather uncertainty
 Political conditions
 Hold by clients

 Hold due to delay in payment

 To-Pay customers
 Late DRS update
 Late in the connecting hubs
 Missing consignments
 Consignments sent to wrong destination by mistake
After analysing the various factors affecting the on-time delivery of consignment, we
mapped the 5500+ different serviceable pincodes of RCPL logistics to help cut the cost of
delivery and increase the delivery efficiency.

RECOMMENDATION
Poor logistics planning and decision making can result in excessive expenditures, missed
delivery deadlines and damaged goods. This is why optimizing operational efficiency and
reducing logistics costs are so important. In fact, they should be among the top priorities for
any business that does a lot of shipping and hopes to remain financially viable.
When it comes to logistics cost management, it’s important to remember that efficient
performance and timely delivery are as vital as reducing logistics costs. You shouldn’t
sacrifice the former for the sake of the latter. In short, you must consider both cost and
performance, and balance them against each other.
Here’s a list of the things that largely affect logistics costs:
 Fuel costs;
 Delayed arrivals at transhipment hubs, leading to higher transportation fees;
 Complex regulations governing trade (document processing, compliance checks);
 Subsequent delivery delays and increased warehousing expenses.
Ways of reducing logistics costs and supply chain costs:
 Consolidated shipments
It goes without saying that shipping goods in FCL (full container loads) is preferable
to LCL (less than a container load); it’s safer and more cost-effective. Also, your
goods are loaded according to your specifications in a space that is not shared with
other vendor goods. Otherwise, you may experience customs delays through no fault
of your own.
 Cargo insurance

Logistics planning and cost saving strategies won’t mean much if you don’t insure
your cargo properly. The insurance should fully cover the value of your products to
prevent unpleasant surprises.
 Using a single, integrated platform
Supply chain operations should always be integrated into a single platform, accessible
to all involved parties. This way, you’re avoiding duplication of activities across
operations. Such duplicated efforts are time consuming, impair your efficiency, and
leave room for error.
 Outsourcing
The reasons behind outsourcing mostly include cost reduction, increased efficiency,
and the convenience of entrusting important aspects of your work to more efficient
and skilled professionals.
 Supply chain visibility
Maintaining visibility of your supply chain can improve planning and expense control
through better management of your safety stock. Namely, to reduce the risk of
product deficits, supply chain managers maintain a certain level of extra stock. It is a
way to counteract uncertainties in the supply & demand process, and maintain proper
service levels.
Although there is no way to predict or prevent disruptions in the logistics process,

proper supply chain visibility can give managers an insight into such issues.
Using real-time dashboards that refresh data automatically provides supply chain
managers and financial executives with the most current and relevant information.
This way, they can react quickly and find alternate routes of supply or distribution if
the need arises. This also reduces the need for large safety stocks and contributes to
better cost control.
Ways of improving delivery and operational efficiency:
 Improve Communication
 Invest More in Training
 Understand your Operation In-Depth
 Recognize that You are in the “People Business”
 Focus on Internal Customer Service

CONCLUSION
Delivering a consignment on-time is like a promise fulfillment; failure can lead to distrust.
Meeting customer’s expectations and delivery requirements has to be a priority for every
business. The good news is those expectations are usually pretty simple: orders should be
shipped accurately and arrive on-time.
Perhaps the most important issue that customers concern about is time. A company’s
adherence to delivery dates is an essential factor that decides the success of the company in
an industry. Those who cannot meet their delivery date have little chance of long-term
success.
Simply speaking, on-time delivery is the ability of businesses to meet the customers’
demands and deliver the services or products to the customer punctually.
The various benefits from increased and improved delivery efficiency can be:
 Increased reputation
 Broadened relationship
 Encourage customer confidence
 Raise profits
When delivered shipments are late, clients automatically fall into skepticism and doubts
referring to the troublesome delivery date schedule of the company. Worse still, the late
delivery affects company business or reliability to someone else. The customers then lose
confidence in the business that fails to deliver their shipments on time. In the meantime, with
strict schedule obedience, the logistics companies gain more customers that have trust in
these companies and tend to practice more transactions down the road.

BIBLIOGRAPHY
http://www.rcpl.net.in/
http://www.rcpl.net.in/images/RCPL-Profile.pdf
https://www.mbaskool.com/brandguide/transport-and-logistics/2714-om-logistics-ltd.html
https://www.logisticsmgmt.com/article/top_8_logistics_challenges_facing_the_industry
https://medium.com/@rcplanalytics/why-logistics-is-important-to-supply-chain-
5d9a0bc76e7e
http://www.rcpl.net.in/blog/2018/07/18/supply-chain-management-logistics-solutions/
http://www.motorindiaonline.in/commercial-vehicles/rcpl-logistics/
https://www.fundoodata.com/learning-center/list-top-10-logistic-companies-india/
https://www.scribd.com/doc/28073759/Analysis-of-Indian-Logistics-Sector
https://cerasis.com/2017/05/12/effective-logistics-management/
https://www.scribd.com/doc/28073759/Analysis-of-Indian-Logistics-Sector

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A Summer Internship Project Report on “Improving Delivery Efficiency in RCPL Logistics India Pvt. Ltd.

(Source: G.Vaidyanathan, Current Status of Logistics in India, Pianc Magazine)

SBS, Sharda University 2018 1

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A US Environmental Protection Agency (EPA) initiative called SmartWay was launched in

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1.1 OBJECTIVES OF THE STUDY

Following are the objectives of this study

 To understand the various parameters affecting the delivery efficiency in a logistic

 To know about Logistics Industries

1.2 METHODOLOGY OF THE STUDY

1.3 SCOPE OF THE STUDY:

a. Introduction to Logistics Management

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customers' requirements. A professional working in the field of logistics management is

b. Origin and Definition of Logistics:

c. Prospects of Growth in the Industry

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Profit warnings, share price pressures, mergers, reorganizations, relocations, disposals,

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BRIEF HISTORY OF THE ORGANIZATION

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Employing over 400 industry professionals; it is rightfully spearheaded by Mr Manish

VISION & MISSION

We are committed to deliver by blending efficient operations with effective time

To embrace the challenges en route we ensure the following:

 Attaining leadership through state-of-the-art technology by integrating transportation

 Saving time and money of customers

 Continuous improvement in services

 Setting the highest standards of business ethics

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 Customers Are Really Everything

Why Choose RCPL?

Maximum Customer Satisfaction:

100% Safe & Secure Delivery

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Plans and outlook for FY18

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 Shortest TAT : 24 to 48 hours

 365x24x7 dedicated CRM Team for immediate response.

 Door to door pickup and delivery of your shipments

 Advanced Tracking Facility

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 Shortest TAT in the industry.

 365x24x7 dedicated CRM Team for immediate response.

 Train Cargo Service results in confirmed Premium Logistics Cost Reduction

 Door to door pickup and delivery of your shipments

 Advanced Tracking Facility

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Surface Express Cargo

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 Largest supply chain network

 Fastest transit time

 Door to door pickup and delivery of your shipments