• Sufficient experience with Microsoft Word & Microsoft Excel
• Statistical analysis knowledge with SPSS • Nine years of excellent customer service experience • Proficient in working independently and as part of a team • Skilled in planning, organizing, and managing daily work load
EDUCATION & CERTIFICATIONS
Bachelor of Arts with Major in Psychology September 2014 - June 2019
Brock University, St. Catharines, ON • Computer Data Analysis • Counselling & Psychotherapy • Research Methods • Social Psychology
G Class Ontario Driver’s License November 2017
EMPLOYMENT EXPERIENCE
Customer Service Representative October 2017 - August 2018
U-Haul, Niagara Falls, ON • Consistently and positively responded to customer inquiries and requests • Successfully executed inspections on equipment
Front Desk Attendant July 2017 - October 2017
KOA Campground, Niagara Falls, ON • Answered telephones and completed online reservations for guests • Displayed written & verbal communication skills in responding to customer inquiries Personal Support Worker for Autistic Child June 2015 - August 2015 Niagara Falls, ON • Practiced active listening and one-on-one coaching
Landscaper April 2015 - June 2015
Niagara Falls, ON • Completed physically demanding tasks under time constraints • Worked independently and as part of a team
VOLUNTEER EXPERIENCE
Youth & Young Adults Leader June 2014 - Present
The Storefront, Niagara Community Church, Niagara Falls, ON