TYING THE DIGITAL KNOTS 2018

Beyond registries: A concept for integrated

information management

Richard Chirchir
Senior MIS Specialist, Development Pathways
14th Sep 2018
©GIZ. All Rights Reserved
OUTLINE…
• A. Definitions and introduction to programme MIS
• Components of a programme MIS
• Beyond Registries: Conceptual Illustration of three pillars
• PILLAR 1: Programme MIS functions
• B. Integrated Social Protection Information System
• PILLAR 2: Registries as building blocks for integrated systems for information management
• PILLAR 3: Linkages to Broader Registries and information systems
• C. Requirements for establishment of integrated SP MIS
• Policy requirements
• Operational needs
A. (i) COMPONENTS OF A PROGRAMME MANAGEMENT INFORMATION SYSTEM...

More than hardware and software:

• Comprises the capture, transmission,
analysis of data and management of information
Servers,
computers,
tablets
MIS officers, Local data
data-entry Hardware entry or
clerks initially via
paper

Software/
Brainware
Database

Mobile phone Transmission

network, mechanisms
vehicles
 A. (ii) POTENTIAL ELEMENTS OF AN INTEGRATED SOCIAL PROTECTION INFORMATION SYSTEM…

PROGRAMME MIS SOCIAL PROTECTIONS BROADER SECTOR REGISTRIES

FUNCTIONS REGISTRIES AND INFORMATION SYSTEMS

Registration & Register Social Prepopulate National Registration

applicants
Assessment Registry - update
Bureau
CORE
SERVICES Beneficiary National Identification e
Wallet
Management Analysis and Reporting & Registration System

Interoperability Layer

Interoperability Layer
Complaints & Integrated Civil Registry
Pre-populate Nexus of
Grievances update
Benefi. Registry Information (Birth, Death)

Payments & Programme GIS Disability

Disbursements update Coordination Registry

Monitoring & Income Tax

Reporting Registry

Conditions &
ADDITIONAL Compliance
Education
Shock
SERVICES Capture manage
track update
Responsive Services
Referrals Health
Capture manage Complementary
track update
Services
Social Services

Payments Gateway
 A (iii) FUNCTIONS OF A SOCIAL PROTECTION PROGRAMME MIS…

PROGRAMME MIS
FUNCTIONS

Registration & Registration & Assessment

Assessment
CORE
SERVICES Selection and registration of beneficiaries

ADDITIONAL
SERVICES
 A (iv) FUNCTIONS OF A SOCIAL PROTECTION PROGRAMME MIS…

PROGRAMME MIS
FUNCTIONS

CORE
SERVICES Beneficiary Beneficiary Management
Management
Enrolment of beneficiaries, update of beneficiary information (e.g.
changes to recipients/proxies, changes of beneficiary information,
Identification of those to be removed from scheme etc)

ADDITIONAL
SERVICES
 A (v) FUNCTIONS OF A SOCIAL PROTECTION PROGRAMME MIS…

PROGRAMME MIS
FUNCTIONS

CORE
SERVICES
Complaints & Complaints & Grievances
Grievances
Management of Grievance Mechanism i.e. registration
and resolution of complaints;

ADDITIONAL
SERVICES
 A (vi) FUNCTIONS OF A SOCIAL PROTECTION PROGRAMME MIS…

PROGRAMME MIS
FUNCTIONS

CORE
SERVICES

Payments & Payments & Disbursements

Disbursements
Production of payment lists & Reconciliation of
payment lists;

ADDITIONAL
SERVICES
 A (vii) FUNCTIONS OF A SOCIAL PROTECTION PROGRAMME MIS…

PROGRAMME MIS
FUNCTIONS

CORE
SERVICES

Monitoring & Monitoring & Reporting

Reporting
Notification to programme managers when different processes have
ADDITIONAL happened or should happen; and Provision of reports for management
SERVICES and monitoring.
 A (viii) FUNCTIONS OF A SOCIAL PROTECTION PROGRAMME MIS…

PROGRAMME MIS
FUNCTIONS

CORE
SERVICES

Conditions & Compliance

Conditions &
ADDITIONAL Compliance
SERVICES Monitoring of compliance with conditions (if applicable) e.g. school
enrolment and attendance, immunisation;
 A (ix) FUNCTIONS OF A SOCIAL PROTECTION PROGRAMME MIS…

PROGRAMME MIS
FUNCTIONS

CORE
SERVICES

ADDITIONAL
SERVICES Referrals
Referrals

Linkages of beneficiaries of social protection programmes to social

services – e.g. child protection - and monitoring these referrals
 B (i) SOCIAL PROTECTION REGISTRIES…

A Registry is more than any

other programme MIS:
SOCIAL PROTECTIONS
REGISTRIES
A special purpose national What segment of the population
information system Register Social Prepopulate need social benefits?
CORE managed by dedicated applicants
Registry - update

SERVICES institutions and

underpinned by a legal

Interoperability Layer

Interoperability Layer
Analysis and Reporting
framework – policies, Registration Integrated Nexus of
decrees, acts of parliament feedback Benefi. Registry Information

etc - to be systematically Programme GIS Who is getting what benefit,

used by multiple update Coordination where and when within social
programmes for limited protection sector?
non-operational functions

ADDITIONAL
Shock
SERVICES Capture manage
track update
Responsive Services

Capture manage Complementary

track update
Services
 B (ii) COMPONENTS OF A SOCIAL REGISTRY INFORMATION SYSTEM…

PROGRAMME MIS SOCIAL PROTECTIONS BROADER SECTOR REGISTRIES

REGISTRIES AND INFORMATION SYSTEMS

EXCEL/CD
OPTIONAL
RANKING
CORE SERVICE
SERVICES

Interoperability Layer

Interoperability Layer
Register Social Prepopulate
applicants
Registry - update

DATA
COLLECTION
TABLET
ADDITIONAL
USER
SERVICES WEB ENTRY

PAPER
 B (iii) COMPONENTS OF AN INTEGRATED BENEFICIARY REGISTRY INFORMATION SYSTEM…

PROGRAMME MIS SOCIAL PROTECTIONS BROADER SECTOR REGISTRIES

REGISTRIES AND INFORMATION SYSTEMS

EXCEL/CD

CORE
SERVICES

Interoperability Layer

Interoperability Layer
Integrated Nexus of
Pre-populate Beneficiary Information
Update
Registry

MONITORING &
REPORTING
ADDITIONAL
Shock
SERVICES Responsive Services

Complementary
Services
 B (iv) BROADER NATIONAL REGISTRIES – CIVIL REGISTRATION SYSTEMS…

1. Foundation IDs – such as birth certificates, BROADER SECTOR REGISTRIES

AND INFORMATION SYSTEMS
national IDs, death certificates - are
increasingly linked to the social protection National Registration
CORE systems for verification of the applicant’s Bureau
SERVICES authenticity National Identification
& Registration System

Interoperability Layer
Civil Registry
2. Functional IDs. Can be generated by social (Birth, Death)

protection programmes and referenced

nationally in countries that lack the
foundational IDs

ADDITIONAL
SERVICES
 B(v) BROADER NATIONAL REGISTRIES – DISABILITY REGISTRY…

BROADER SECTOR REGISTRIES

AND INFORMATION SYSTEMS
Disability agencies can establish a disability
registry, which can hold a register of persons with
CORE
SERVICES disabilities in, including the result of a disability
assessment. Potentially, this database could be

Interoperability Layer
linked to Social and/or Integrated Beneficiary
Registries and by extension programme MISs in
order to enable social protection schemes to Disability
Registry
mainstream support to disabled persons.

ADDITIONAL
SERVICES
 B (vi) BROADER NATIONAL REGISTRIES – INCOME TAX REGISTRY…

BROADER SECTOR REGISTRIES

AND INFORMATION SYSTEMS

Social protection programmes that depend on

CORE
SERVICES income as a key proxy for determination of
eligibility, a cross reference against a tax database

Interoperability Layer
to assess the veracity of an income declaration.
Examples South Africa, Brazil, Sey chelles and
Mauritius
Income Tax
Registry

ADDITIONAL
SERVICES
C. REQUIREMENTS OF AN INTEGRATED SOCIAL PROTECTION MIS…

PILLARS
Phase 4 Policy Requirements Operational Requirements
REQUIREMENTS

Legislative and
institutional National Social
framework and Protection Governance
broader e- Policies, Frameworks Software
Operational
government Strategies (Custom Off
systems Capacity Hardware
the Shelf
(Promotion, (Tablets,
Solutions,
Research, Desktops,
Bespoke
Information Servers etc)
Solutions)
Budgets (hardware, software, Technology)
operational expenses and long-term
expenses)

Operational Guidelines/ Technology

Foundational Civil Registration Systems Frameworks/Manuals