Surname 1

Student's Name

Tutor's Name

Course

Institution

Date

Customer Questionnaire

1. How frequently do you eat out in a restaurant?

a) Once per month

b) Once per fortnight

c) Once per week

d) Two or more times per week

2. When do you dine at the restaurants the most?

a) Weekends

b) Weekdays

3. What is your restaurant of choice?

a) Branded restaurants

b) Independent restaurants

c) Depends on availability

4. How regularly do you eat out at branded restaurants?

a) Everyday

b) Weekly

c) Monthly
 Surname 2

d) I have never dined at a branded restaurant

5. Which is your favourite restaurant?

a) EAT

b) Harvester

c) Nando's

d) Gourmet Burger Kitchen

e) J D Wetherspoon

f) Pret A Manger

g) Giraffe Restaurants

h) The West Cornwall Pasty Company

i) Slug and Lettuce

j) All Bar One

k) Others (please specify)

6. Why did you choose the restaurant?

a) The restaurant has a sufficient selection of healthy choices

b) The restaurant has a family-friendly environment

c) Food prices are affordable

d) Local sourcing reputation and provenance

e) Quality of the food

f) Proximity

g) Qualified chefs

h) Cleanliness

i) Ambiance and décor

 Surname 3

j) Quality of the services

k) Good reviews

l) Recommended by a family/friend

m) Availability of an instant online booking service

n) Other (please specify)

7. Please rate the taste of the food from your restaurant of choice.

a) Exceptional

b) Decent

c) Normal

d) Below average

e) Poor

8. Why do you eat out at the restaurant?

a) It is entertaining

b) To have a treat

c) Business dining

d) Family occasions

e) Convenience

f) You do not like eating at home

g) Meeting friends

h) Others (please specify)

9. Is the server from your restaurant of choice capable of responding to your questions about

dishes and drinks?

a) Yes
 Surname 4

b) No

c) N/A

10. What did you like best about the restaurant's food and services?

a) The quality of the food

b) The quantity of food

c) The food is prepared flawlessly

d) Tasty food

e) Quick service

f) Concerned customer service

g) The servers at the restaurant are attentive and always available when you need them

h) The servers are knowledgeable and able to serve according to your needs

i) Others (please specify)

11. How quick is the promptness of service?

a) Very swift

b) Swift

c) Regular

d) Sluggish

12. How would you rate the cleanliness of the restaurant?

a) Exceptional

b) Decent

c) Normal

d) Below average

e) Poor
 Surname 5

13. On a scale of 0-5, rate the services of the restaurant

o 0

o 1

o 2

o 3

o 4

o 5

14. Would you recommend the restaurant to family or friends?

a) Yes

b) No

c) N/A

15. What makes an excellent restaurant?

a) High standards of food quality

b) Clean environment and a fulfilling customer service

c) Décor and ambiance

d) Cleanliness

e) Unique environment not available anywhere else

f) Prices that reflect the quality of foods and services offered

g) All of the above

h) Others (please specify)