1.

Don't most take in mood

Sometime there is while where you and mangalami's co-worker situation bad mood . It you
can avoid by say as honest as it with co-worker, pulling breath in while be high temperament
and apologizes if you overshoot comport crude.

Chief function in Team job

Function a boss is build one team which can result synergy and in this case constitute
new paradigm in leadership. A boss has to try that each individual in team can give contribution
to synergy creation to reach to the effect with.
Say greeks indigenous Synergy “ Sunergos ” its mean collaborates of Sun's word its
mean with and its mean Erg works. So Synergy is interaction of 2 individuals or more so result
overshot force combine energy sum all ala individual each.
Paradigm is synergy leadership in contrast to conventional leadership concept that does
ever see persepektif boss and fellow( Leader Follower )

Synergy leadership Konvesional's leadership

Each team member have role and function Known by subordinasi who forms to pattern

One that different so no suporioritas patron client's relationship, elite is people,

subordinate superior, child oldster, ulama is
people etcetera.

Ceminan is cohesive team This is not team job but subordinasi

Jobs yielding activity team Communication 1 aim

Team job constitutes unsure that momentous deep operational hotel because if concerned
by task and accountability and operational who shall walk in the period of 24jam in one day,
therefore by marks sense teamwork will a lot easier to reach to the effect operational. Guest shall
make a abode most services, while stf shall ready each while.
In this case inadequate a only arrangement Job Description only for each staff at every
departemen.akan but necessary also leadership which is equal to from superintendent,
relationship one that lovely with the other department, so there is respek turns back from
particular departments. Because of a lot of staff that don't come in because accident, therefore in
such event can endeavor to mark sense support staffing , work and also motivation push of other
department.
To increase performance( performance ) a team to reach faster target, efficient and
effective not despite effort optimizes and increase individual performance. Here pentinganya
management self to increase and optimizes potency and ability each team deep individual.
Approaching conventionaling to increase individual performance in team is with even out
education and training (DIKLAT). But haven't all system diklat conventional gets to give impact
that signifikan to most composes it team synergy.
diklat's system by use of curriculum gets interest bacilli “ Organization doesn't
transform, people do,corporate doesn't learn, people do ” . With understands it, therefore one
leadership won't mean if member team not experiences transformasi or positive change.
Individual quality excelsior in team and all can create synergy, therefore excelsior too
performance and that team effectiveness in achieving target with.
There is 5 subject things in leadership, in VOICE'S slogan ” which is
1. V ision is vision or target that disepakati by all team member.
2. O ptimizing is make the point how optimize individual ability in team.
3. I ntergrity, each team member besides team boss, shall point out intergritas so composed by
taste mutually believe and mutually prices deep team.
4. C ommunication which is membered individual interaction team so composed by group
synergy.
5. E mpowering is how empower mutually, mutually fills, mutually member inspiration and
builds antusiasisme between they.
Therefore we need to do management self that all the best to become a boss in area whatever
and at a swoop as team member, well in family, at work, social's congregation, environmentally
society, in a body and also deep generation studies.

The importance for First image deep Ministering to Customer

A. Ministering savvy
 In order to bring off accomodation and consumption facility (hotel, wisma, inning and a
sort it) ought to we have to notice kepuasaan customer.
Customer satisfaction is a deep situation self someone, where is that person is
successful gets, feeling something that becomes requirements and its wish. Requirement is
someone condition to have something that doesn't be had and that something is mandatory
for her. Wish is a condition of someone which feel lack to prevalent something for her.
Base explanation upon, therefore key to give satisfaction to expect a guest is try to
beforehand know what does become guest the need and guest wish that will and lodging at
our effort place.
If ntuk's condition accomplishes kebuthan and guest wish in conflict with service
default that gave by firm or our institute, therefore will arise guest complaints, well
complaint which concern requirement and also guest wishes. To meminimalkan complaint
expects a guest therefore need to be understood what do intended with prima service.
1. Prima Ministering savvy( Customer Care )
Ministering prima the best one which given unto by customer well internal customer and
also external bases default and service procedure.
Service or seRVICE's other word contains mean
S = Smile to everyone (give smile to everyone).
E = Excellent in everthing we do (work every thing as useful as possible and
satisfying).
R = Reaching uot to every guest with hospitality (reaching and approaches guest
with full genial).
V = Viewing every guest is special's usa (see with taste that really attentive).
I = Inviting guest to return (do all something to expect a guest one will make that
guest back coming).
C = Creating a. warm aerospace (ever be create atmosphere that akrb to expect a
guest).
E = Eye contact that show we care (eye as once has contact with guest view so guest
gets to call us if require something).

2. Customer or Costumer
 Differentiated customer becomes 2 which is external society and internal societies.
a. Peopled internal (co-worker, colleague friend, superior, subordinate) one that is
conected with firm, institute, or institution that is positioned as customer.
b. External society is pelangan from outside institution or that firm without see tradition
and culture that is followed.
Customer / guest will assess pelayanaan's quality passes through 5 ministering
dimensioning principles as refuse estimation fathom which is
 Reabilitas( reliability ), are ability to give service precisely and truth in accordance
with what already been kept faith firm to expect a guest.
 Responsif (responsiveness), which is consciousness or wish for acting fast help
guest so gets to give service on time.
 A moral certaninty / surety( assurance ), are gnostic about kesopansantunan and
care character to expect a guest and self-confident taste staffs ably which be had
deep gives service.
 Empathy( Empathy ), giving attention individually with the meaning available
willingness taste to do pedekatan, giving protection and effort for understands
wish, kebuthan and guest feel.
 Reality( tangibles ), are observable or real something as performance of staff,
asilitas is physical facility as instrumental as and outfit that prop ministering task
performing.

First image
First image happening 4 5 first one second appear on visual's auspices, although we may not
fall asleep by first image but if get to create first one image positive, will a lot easier to interlace
relationship on next phase.
Bear evidence of visual on first image is
1. Face expression
Face or face water constitute radiation of heart and our think.
2. Cloth and accessory
Labour cladding that respectably, convenient with skin color body and according to chance /
situation. Remember that simplicity, elegance, and cladding hygiene will reflect aesthetical
 and sympathetic image.
3. Body attitude
Inure straightening pose that epitomize self-confident taste.
4. Body movement
Labour power whatever of body we do for sure, are not hesitating and with fairly speed.
5. Body language
Body language is body movement that wherewith and strengthens bicara's meaning.
6. Contact winks
Contact winks to have alone role, via light winks to get is predicted how big force to regard
and sweeping other people. But at odd moments for culture one particular eye contact among
woman and man that is not “ muhrim is prohibited. Contact winks that over brave episodic
gets to evoke mean any other that negative.

Creating first one image positive which is

- Get handshake with sympathetic.
- Guest name calls your with brotherly.
- Don't do movements that not necessarily (scratch head, main is nail, etc.).
- Listen and catch verbal's auspices and non verbal.
- Smile heartily.
- Petting work condition ever clear and orderly.
- Feature self with master of himself.
- Don't make speeding conclusion.
- Ever be look after body attitude and face expression that quiets.
- perlakkan is mannerly job friend and mutually prices.

In gets communication, we are charged can converse by remember

- Self-confident (ready to converses / gain control problem).
- Right on target (who, where, its situation).
- Abbreviate, edge out apprehended (send away for, language, voice volume is clear).
- Pull (intonation, sight, mimik shows face, eye contact).
- Don't pall (responsive will respond audience).
- Try to understand others.
- Pricing difference of opinion.

B. Handling Customer requisition

1. Listen and understand what do be asked for.
2. Dealing is with full patient, efficient and friendly.
3. Make sure requisition and customer need gets to be accomplished.
4. Give help affably and brotherly.
5. Product action and organization service / institute / firm to secure revisit.
6. Point out positive performance / professional.

Available a few things which often been sighed guest for example arrival handle and guest
departure, its mess is room, its reducing is facility, food and drink service that insufficiently
satisfies (hygiene, taste, and menu variation). Guest wish is all requirement it can be
accomplished by hotel or accomodation a sort her place lodges. That thing is fairly because guest
expect poised compensation with cost already being issued up to lodges. Therefore, whatever
guest complaint shall get to solve with every consideration.

C. Handling Guest complaint

1. Listen and handle customer complaint seriously, sensitive, and court.
2. Inform and character determinative and details of it.
3. Comment and advise customer about what do have to be done.
4. Take action and solve that complaint pleased customer one kewenangan's bounds that
proprietary.
5. Report to more superior authoritative that can't own handle.
6. Act lanjuti and completes documentation in accurate figure and truth.
Customer Character types

Man as being of social will ever be get interaction with its environment in meets the need
it. Via its environment, man conforms in term its requirement accomplishments, mutually
understands and understanding one by another one, mutually commutes information, experience,
science, norm etcetera. In succeeding developing, someone shows its figure at other people
environment. In other words all something which we do really cling to how to we
menampilkandiri we. Interdependence each other will make us perceive part of society big
family human.

Have a lot of pro develop tricks to understand man characters. Following some ways
understand man characters is with menganalisis returns basic principle that constitutes one of
part of man character which is

1. Behaviours different man it

Since ability each different man which is available one gets to look on that this ability
difference is taken in congenital but available too which gets to look on that ability difference
because of information absorbing power of a phenomena. And there is also that gets to look
on it is reverential because combine of both. E.g. insofar which someone will successful deep
learned, work etc..

2. Man has requirement that variably

One of factor which push why man gets behaviour be mark sense requirement. With
requirement, therefore someone will act or gets behaviour to meet the need it. Accomplished
by a need gets to satisfy to self someone but on the contrary if requirement is not is
accomplished will beget stress and frustasi.

According to maslow there is 5 requirement zoom which is

a. Fisiological needs / physical requirement which is basic requirement / subject for can pet
viability e.g. eating, drink, dress, housing etc..

b. Safety / security needs which is requirement will feel secure or out of danger or threat e.g.
fear, threat, loss talks shop or hers.

c. Social needs which is requirement feel will be priced or is respected, requirement for
forward and gets achievement and feel will be accepted a society group.

d. Esteem needs which is requirement will get appreciation or respect e.g. requirement will
 self-respect, getting reputation, respect and appreciation will domicile.

e. Self actualization which is requirement to get pride e.g. chance proves self as person that
can develop its talent potency so has achievement who can be prided.

3. Person bethinks about future, and makes option about how act. E.g. someone chooses to get
particular behaviour because it is certain will get a result e.g. get praise present / appreciations
of otherses.

4. Someone understands its environment in its relationship with past experience and its
requirement. An individual realises that there is aspect which variably of environmental,
assess what does be seen its deep its subjective with past experience and evaluates it with the
need and its point.

5. One any one have pleasing reaction and discontented( affective ).

In assess thing something that is seen and is experienced, one any one scarcely over gets
fencestraddling, but more a lot of use estimation by virtue of pleasing feel or discontented.

Other approaching that can be done to know factors that mempengarhi man behaviour is pass
through to motivate, because motivation constitutes to process psychology. One of motivation
usabling to word someone behaviour be been interposed by DouglasMc. Gregor is with assuming
cognitive x and assuming cognitive Y. terminological assuming cognitive x, man basically

a. Lazy / bad blood working.

b. Don't have ambisidan bad blood accounts for.

c. Prefer to be led / is commanded.

d. Insufficiently have ability for berkreasi and settles problem.

e. Edge out beguiled.

f. Insufficiently so smart.

g. Changed dislike.
h. Shall often be kept company tights ala and often been forced.

On a basic assumption upon, therefore men which follow assumption x it believes that in
working men as it ought to

- Commanded

- Persuaded

- Given by presents and praise

- Kept company

- Sentenced

Meanwhile theory assumption y. says that, that man basically

a. Active and gets trusted
b. Can keep company thyself
c. Having ability gets creativity in settles problem
d. On hands
e. Work to constitute kodrat man
Make mouth water another terminology is motivate, so such gets to be said that
motivation constitutes that driving force someone can do something in order to meets the need
and reach desirable aim.
All character and that man character constitute common than man characteristic. Human
character to be regarded by
- Geographical region
E.g., person that of cold region will more bate cold than person of trop. angry fast one if
weather hot.
- Culture
E.g., americans if meets by its friend that memberian will greeting by kiss its friend cheek
that. It rarely we meet at Indonesia except woman with woman.
- Tribe
 Negro tribe will variably character and its behaviour with white race.
- Language
English people that gets to form monarchy uses language that respectably, meanwhile
americans uses rather language free and so do attitude it in faces others.
Despitefully all, situation and condition of peer particular regard guest character, e.g. in
condition that hot and condition of peckish belly, someone that actually brakes can become
emotional / angry, in situation is being knocked over sadness / be loses goods / money, someone
that formerly jaunty can changed as the doldrums.
In gives service, want always lay on type recognition and kerakteristik is unique customer which
is
- Pessimist : insufficiently cares, edge out suspect, doubt and less attention.
- Egocentric : ambitious, in focus on thyself, are hard trusted.
- Prude : sensitive, heaving full illusion, closed and hard is approached.
- Slowgoing : there are many judgment, chanted, jeopardy fear.
- Agog : are ardour, apprehensive, and critical.