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Managers and
Management

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Learning Outcomes

❑ Tell who managers are and where they

work.
❑ Define management.
❑ Describe what managers do.
❑ Explain why it’s important to study
management.
❑ Describe the factors that are reshaping and
redefining management.
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 1-1 Tell who managers
are and where they
work.

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Who Are Managers?
Where Do They Work?

Managers are individuals who work in an

organization directing and overseeing the
activities of other people.

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What is an organization?

Organization
A deliberate arrangement of people brought
together to accomplish a specific purpose
Common Characteristics of Organizations
▪ Goals
▪ People
▪ Structure

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Three Characteristics
of Organizations

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How Are Managers Different from
Nonmanagerial Employees?

Nonmanagerial Employees
▪ Work directly on tasks
▪ Not responsible for overseeing others’ work
Managers
▪ Direct and oversee the activities of others
▪ May have work duties not related to
overseeing others

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Management Levels

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What Titles Do Managers Have?

Top Managers
Make decisions about the direction of an
organization
Middle Managers
Manage other managers
First-line Managers
Direct nonmanagerial employees
Team Leaders
Manage activities of a work team

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 1-2 Define
management.

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What Is Management?

The process of getting things done effectively

and efficiently, with and through people.
▪ Effectiveness: Doing the right things
▪ Efficiency: Doing things right

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Efficiency and Effectiveness

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 1-3 Describe what
managers do.

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What Do Managers Do?

Ways to Look at What Managers Do

▪ Four Functions Approach
▪ Management Roles Approach
▪ Skills and Competencies

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Four Functions Approach

▪ Planning
▪ Organizing
▪ Leading
▪ Controlling

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Management Roles Approach

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What Skills Do Managers Need?
Conceptual Skills Interpersonal Skills

Technical Skills Political Skills

Source: Simon/Fotolia
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 1-4 Explain why it’s
important to study
management.

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Why Study Management? (cont.)

We all have a vested interest in improving how

organizations are managed.

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What can a Great Boss do?

▪ Inspire you professionally and personally

▪ Energize you and your coworkers to do
things together that you couldn’t do alone
▪ Change your life.

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 1-5 Describe the factors
that are reshaping
and redefining
management.

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Welcome to the New World of
Management!

Changing Workplaces + Changing Workforce

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Why Are Customers Important?

Consistent, high-quality customer service is

essential to survival.

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Why Is Innovation Important?

“Nothing is more risky than not innovating.”

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Importance of Social Media

▪ Connecting with customers

▪ Managing human resources

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Importance of Sustainability

Integrating economic, environmental, and

social opportunities into business strategies.

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Managers Matter!

Employee productivity, loyalty, and engagement

hinge on employee/manager relationships.

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Review!

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1.Tell who managers are and
where they work?

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2.Define management?

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3.Describe what manager do?

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4.Explain why it’s important to
study management?

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5.Describe the factors that are
reshaping and redefining
management?

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2
The Management
Environment

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Learning Outcomes

❑ Explain what the external environment is

and why it’s important.
❑ Discuss how the external environment
affects managers.
❑ Define what organizational culture is and
why it’s important.
❑ Describe how organizational culture affects
managers.

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Thank You!

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Pearson Education, Inc.