SWOT ANALYSIS OF

TELECOM SERVICES

SUBJECT

ECONOMICS

NAME OF THE FACULTY

Name of the Candidate

Roll No.
Semester
 TABLE OF CONTENTS

1. ABSTRACT………………………………………………………………………3
2. INTRODUCTION………………………………………………………………...3
3. METHODOLOGY…………………………………………………………….....4
4. RESULTS………………………………………………………………………...4
5. DISCUSSION…………………………………………………………………….4
6. CONCLUSION…………………………………………………………………...4
7. RECOMANDATIONS…………………………………………………………...5
8. APPENDIX ……………………………………………………………………...5
9. REFERENCE…………………………………………………………………….5
Abstract: - India's telecommunications network is the second largest in the world by number of
phone users (both fixed and mobile) with 1,206 million subscribers as of September 30, 2017. It
has one of the lowest calling rates in the world enabled by mega telecommunications operators
and hyper-competition between them. India has the second largest Internet user base in the
world. As of September 30, 2017, there were 324.89 million internet subscribers in the country.
The main sectors of India's telecommunications industry are the telephone, internet and
television industry. The industry in the country is in the process of transforming into a next
generation network, employing an extensive system of modern network elements such as
telephone exchanges. digital, mobile switching centers, media gateways and signaling gateways
in the core, interconnected by a wide variety of transmission systems using optical fiber or
microwave radio relay networks. The access network, which connects the subscriber with the
core, is highly diversified with different copper, fiber optic and wireless pairs.
Introduction: -
The stupendous growth of the telecommunication companies in India over the last fifteen
years can be attributed to the liberal government of India, economic policy. The economic
renaissance affected in the early 1990s brought around a paradigm shift on the overall business
scenario of India. The telecommunication companies in India went through a huge make-over
during the implementation of the open-market policy of India. The erstwhile closed market
policy was replaced by a more liberal form of economic policy. A whole new form of Indian
Telecommunication Policy was drafted to compliment the change effected in the economic
policy of India. The amendment affected the new telecommunication policy of India made huge
changes with respect to investments and entry of Foreign Direct Investments and Foreign
Institution Investors respectively, into the virgin Indian telecommunication market. This resulted
entry of private, domestic and foreign telecommunication companies in India. The economic
contribution made by these newly formed telecommunication companies of India is really
mentioned worthy and this industry witnessed highest growth after the Indian Information
Technology industry. The robust growth of Indian economy after the economic liberalization in
the 1990s induced massive change in the telecom policy and new draft was framed and
implemented by the Telecom Regulatory Authority of India and Department of
Telecommunication, under the Ministry of Telecommunication government of India.
Methodology: -
This analysis is purely base upon descriptive and explanatory form of research methodology.
Result: -
Telecom services plays a crucial role in an economy. During these modern times we cannot even
imagine an economy without telecom services. It became an important part of life of a modern
man. We even cannot imagine the present world without telecom services as it is the fastest means
of communication. Since 1900 there is huge development in telecom sector throughout the world.
This massive increase in telecom services also helped in globalization as it enables international
relations. It also contributes a major part of the national economy by providing services.

Discussion: -

The telecom services are one of most demanded industries of these times. It plays a crucial role in
development of technology and there after development of an economy. This shows us the
importance of telecom services in an economy.

Conclusion: -

India has the advantage of using the latest technology and so it is in a better position when

compared to many other countries as far as introduction of Next Generation Networking is

concerned. Besides, the Telecom Regularity Authority of India has identified introduction of Next

Generation Networking as a priority area. It has been noted that mobile telephony is growing at an

annual rate of over 90 percent. Besides the basic telephone service, there is a huge potential for

different Value-Added Services (VAS). In fact, the real potential for telecom service growth is still

lying untapped.
Recommendations: -

There is ample scope for all service providers especially the public-sector service provider BSNL
to further improve their customer care services. The service providers should provide: trouble-free
access to customer care touch points, effortless activation of value added services, uncomplicated
deactivation of the services as and when required, knowledgeable and empowered customer care
personnel. They should show enthusiasm to solve customers problems at all interfaces. It is found
that the deactivation of unwanted services as and when required by the customers is very difficult
with all service providers. This practice is quite obvious with the service provider Idea. This is an
unethical practice, because the service provider unnecessarily takes money from the customer for
the services which did not require by the customers.

Appendix: -

This is a SWOT analysis on telecom services. It covers about all the strengths, weaknesses,
opportunities and threats in telecom industry. This include benefits of telecom services and basic
rules followed by the telecom services.

Reference: -

1.Telecom Revolution in India.

2.Evolution of Telecommunication Services.