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RMA
->open the sales order form again queary with the new order number go for bookin
g the order line level status show awaiting return
now we have to received the material into godown
->now create the receipt
transactions -->receving __>receipt
these are two types
1) receiving materials from supplier
2) receiving material from customer
in this form click on customer tab give RMA number means sales order number
give subinventory save it
now go to order form query and see the line level status
it will :: returned
->go to onhand quantity form check wheather item is recevied or not..
.>now we need to cancel the invoice also
go to OM
run workflow back ground process
->now check the status of the order
line level:: fulfulled
fulfilled means invoice is canceled