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Welcome to ITIL 4
ITIL 4 expands on previous versions of ITIL by providing a
practical and flexible basis to support organizations on their
journey to the new world of digital transformation. It
provides an end-to-end IT/digital operating model for the
delivery and operation of tech-enabled products and
services and enables IT teams to continue to play a crucial
role in wider business strategy.
ITIL 4 Foundation launched on 28 February 2019.
How to get Certified in ITIL
These are the levels of certification within the the ITIL v3 scheme:
These are the levels of certification within the the ITIL 4 scheme:
What is ITIL?
ITIL is a widely accepted approach to IT Service
Management (ITSM), which has been adopted by individuals
and organizations across the world. ITIL provides a cohesive
set of best practice, drawn from the public and private
sectors internationally.
ITIL's capabilities provide a range of key benefits for the
organization and the professional.
After earning your ITIL Foundation certificate, you can advance your
ITSM career via the range of ITIL Intermediate certifications or
the ITIL Practitioner certification. Use our ITSM Careers Path to help
you plan your progress.
Description
ITIL is a widely adopted body of knowledge and best practices for
successful IT Service Management that links with training and
certification. ITIL 4 has evolved from the current version by re-
shaping much of the established ITSM practices in the wider context
of customer experience; value streams and digital transformation; as
well as embracing new ways of working, such as Lean, Agile, and
DevOps.
ITIL Foundation is the first ITIL 4 publication and the latest evolution
of the most widely-adopted guidance for ITSM. Its audience ranges
from IT and business students taking their first steps in service
management to seasoned professionals familiar with earlier versions
of ITIL and other sources of industry best practice.
Key features