Week 1: Reimagine Customer Experience with SAP C/4HANA

Unit 3: Win with SAP Commerce Cloud

 Commerce as
capability everywhere

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© 2019 INTERNAL 2
 Alternate colors

Reduce friction to a
transaction

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Win with SAP Commerce Cloud
Intelligent commerce

AI/ML content
enrichment

Real-time Intelligent
context
Commerce
Personalized
experiences
Adaptive commerce for higher
& product conversion and optimized
offers channel performance
Adaptive &
intelligent
channels

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Win with SAP Commerce Cloud
Customer success: New Era Cap

“ Our goal was to have a global B2B and

global B2C platform and integration to our SAP
system was important to us … SAP Commerce
Cloud was a natural fit.
“
Lorenz Gan,
CIO, New Era Cap Company, Inc

Key Results
▪ Supports both B2B and B2C on a single platform
▪ Great customer experience
▪ Better performance and scalability
▪ Live in 5 months

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Win with SAP Commerce Cloud
SAP Commerce Cloud as cloud native

Agility

Complete capability Pay for value

Security
Maps to your
Fast time-to-value Stability business model
Scalability

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Win with SAP Commerce Cloud
Microservices future

Decoupled Storefront & Experience

Experience Management & Headless APIs

Search & Promotion

Navigation & Pricing
Services Services

Product Cart & SAP CP

SAP Context- Content Checkout Extension
Driven Services Services Factory
Services

Order Management

Customer

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Win with SAP Commerce Cloud
Microservices future

Decoupled Storefront & Experience

Experience Management & Headless APIs

Core Commerce

Search & Promotion

Microservices

Navigation & Pricing

Services Services

Product Cart & SAP CP

SAP Context- Content Checkout Extension
Driven Services Services Factory
Services

Order Management

Customer

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Win with SAP Commerce Cloud
Microservices future

Decoupled Storefront & Experience

Experience Management & Headless APIs

Core Commerce

Search & Promotion

Microservices

Extensions
Customer
Navigation & Pricing
Services Services

Product Cart & SAP CP

SAP Context- Content Checkout Extension
Driven Services Services Factory
Services

Order Management

Customer

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Win with SAP Commerce Cloud
Microservices future

Decoupled Storefront & Experience

Experience Management & Headless APIs

Core Commerce

Search & Promotion

Microservices

Extensions
Customer
Navigation & Pricing
Services Services

Product Cart & SAP CP

SAP Context- Content Checkout Extension
Driven Services Services Factory
Services
Services

Services
Order Management
C/4

C/4
Customer

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Win with SAP Commerce Cloud
Extending SAP Commerce Cloud

APIs

Web Service Call SAP Marketplace Services

OCC

Application Connector

Service Catalog
SAP CP Services
Events
MS Azure Services

SAP Commerce SAP Cloud Platform Google CP Services

Cloud Service Call Extension Factory
AWS Services
Kubernetes

Microsoft Azure I SAP CP (planned)

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Win with SAP Commerce Cloud
Support for cloud platform integrations

Cloud Platform http

Integrations
SAP Commerce
Source
Cloud
Systems

IDocXML/SOAP OData
REST

Object-Based Data APIs

Cloud Platform http

Integrations

Target Systems

SAP Commerce OData IDocXML/SOAP

Cloud REST
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Win with SAP Commerce Cloud
Roadmap
More Detail

Detailed roadmap is
updated and published every
quarter

Available at: help.hybris.com

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 Win with SAP Commerce Cloud
5 clouds and 7 suite attributes

Marketing Service
Cloud SAP Cloud

C/4HANA
Commerce Sales
Cloud Cloud

Customer Data Cloud

Harmonized End-to-End Business and Master Suite Intelligence Platform Extensibility Open
User Experience Processes Data Services and Analytics Services and Integration Ecosystem
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