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Internal version
CONTACT
WFTO
World Fair Trade Organization, Phone: +31(0) 345 53 6487
Godfried Bomansstraat 8–3, Email: info@wfto.com
4103 WR Culemborg, The Netherlands Website: www.WFTO.com
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WFTO
Introduction_
These guidelines describe the visual and verbal elements Sending a consistent and controlled message of who
that represent WFTO’s brand identity. we are is essential to presenting a strong, unified image
of our organisation.
This includes our name, logo, associated logos and labels,
and key communication elements such as colour, type, These guidelines reflect WFTO’s commitment
language and graphics. to quality, consistency and a coherent style.
Appendix B details our brand persona report and should WFTO’s brand, including the logo, name, colours and
be used to influence written and visual communication identifying elements are valuable assets.
strategies – use the guidance notes provided.
Each of us is responsible for protecting the organisation’s
Appendix C describes the visual and verbal elements that interests by monitoring correct use of the WFTO brand
represent our sub-brand: WFTO Guarantee System. identity internally and externally.
WFTO
Table of contents_
SECTION 3 | Brandmarks 16
SECTION 4 | Typography 24
SECTION 7 | Photography 38
01 BRAND STRATEGY
Our brand strategy is built on the legacy of our needs, emotions, and to our competitive environments.
organisation and determines our future. It is the heart By defining and executing our brand strategy WFTO
of WFTO’s communications, which beats in all of our staff and members communicate with a unified voice.
messages. It is directly connected to our audience’s
Our story
Our purpose and position
Our mission and vision
Our values – The Fair Trade Principles
Brand DNA
Our story_
The concept of Fair Trade is not new. But as a solution Today, WFTO is a major player in the global Fair Trade
to trade injustices, modern Fair Trade started with movement that aims at a more just, equitable and
people in North America that were trading directly sustainable world, where people can have a decent and
with communities in poor areas in the 1940s. This was dignified livelihood through their work. Members are
an innovative response to alleviate poverty experienced guided by the 10 Principles of Fair Trade. These
by producing communities in countries with little or principles served as the guiding standard of their
no voice at all in the international trading arena. This business practices, and as a tool for sustainable
idea of a market-based solution to fight poverty caught development. Members update these principles
the attention of several organisations. It was then called regularly to keep up with developments.
‘Alternative Trade’ and its popularity expanded to
Europe, Latin America, Asia and Africa; it became
a global movement.
Our values_
Our values are guided by the 10 Fair Trade Principles; Consistently acting on these values in varying degrees of
They are what we stand for and believe in. These situations we face as an organisation; from how to react
principles form our moral compass. in a crisis to what we say on our voicemail message will
help our brand achieve its vision.
These values provide direction on how to behave on
behalf of WFTO in any given situation; they unify the
behaviour of our brand and influence brand decisions.
02 BRAND LANGUAGE
Our brand language: every word, every sentence we choose to replace, reflects and defines our brand
influences how we are perceived. The language we priorities. In unison with our visual identity, brand
choose, the language we don’t choose and the language language determines our brand voice.
Brand DNA
Tone of voice
Writing style
Message structure
Language guide
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Brand DNA_
Tone of voice_
Message structure_
Writing in this structure will help you ensure Fair Trade = No Poverty
that our communications are cohesive, that 4. We won’t stop there_
our communications goals are met and our Fair Trade, a path to sustainable development.
brand DNA shines through for the reader What are WFTO going to do next? What
at all touch points. It will help our audiences Fair Trade can the readers do next? What are others
get to know us better and inspire them to act. doing next? Actively guide and inspire the
reader to keep up the momentum with a
The structure as shown opposite, acts as
a guide which can be implemented for short
2. We are doers closing statement and CTA (call to action).
and long form written communications,
as well as storyboards and infographics. Explain how we did it (with a smile on our face)
be positive with the information and tone. 5. Make it easy
Starting each message with the Fair Trade What has been done, who was involved?
as the solution principle is key to developing Engage the reader by making them part of the Include institutional information and contact
a core understanding of what we’re about and story and use direct quotes where possible. details to help the reader follow up on the CTA.
why it’s great!
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We are:
Proud | Inspiring
Active | Different
Smart | United
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Writing style_
Do Don’t
Be inclusive Overwhelm
We write in the first person collective Keep sentence structure clear, clean,
(‘we’, ‘us,’ ‘our’). maintain a conversational and concise. Less is more.
rather than dictatorial tone.
Use jargon
Make it easy With the exception of internal and academic
Use typographic hierarchy, sub-headings content we must use terms which would generally
(and visual aids where possible) to guide our reader be understood by all our audience segments.
through the message and highlight/illustrate points.
Be like everyone else
Be caring and proud With respect for our peers we must stand out
Communicate in non-violent and respectful in the crowd. Therefore we express our own
language which will inspire a healthy and (WFTO) opinions, achievements, and point of view.
positive perspective of Fair Trade.
Force humour
Be focused Being approachable and friendly is key but
We get to the point in hand and provide progressive we must be smart about how we use humour
solutions focused language, that inspires our in our language and appreciate how
audience to help us in our drive to get things done. humour is received cross-culturally.
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Language guide_
Do Don’t
Observe
Political correctness must be observed
at all times.
03 BRANDMARKS
Our brandmarks are a key building block of our identity, The elements have a fixed visual relationships as shown
a primary visual element that identifies us. This signature in the following pages which can be used to promote the
is a combination of symbol, our name and our strapline. values of WFTO.
Masterbrand introduction
Usage
Isolation areas
Incorrect applications
Brand usage reminders
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Masterbrand introduction_
Masterbrand
Usage_
Authorised members can use the WFTO symbol The wordmark must NEVER
across all communications and design work to be used as a stand alone
ONLY used by internal staff.
promote their organisation with the exception of
using it as a product label.
2) Logomark
Can be used on it’s own as
a stand alone.
Non members or third-parties
4) Solid white
This is the secondary logo.
The solid white versions can
be used for some forms of B/W
commercial printing applications,
3 4 where coarse halftone screens
are used.
It is also appropriate to use this
version when placing the logo
over an image or solid colour.
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Correct applications_
Logo
Working in unison exactly as shown, internal staff Logomark
(or those directed to do so by the brand manager) Authorised members can use the WFTO logomark across
can apply this logo to communications documents. all communications and design work to promote their
Documents may include but are not limited to: organisation with the exception of using it as a product label.
letterheads, press releases, finance documents
and marketing templates.
10 mm
Grey area indicates where other graphical and visual White indicates clear space. The clear space
elements can be safely positioned up to the adjoining blue must be kept free of all other graphical elements.
dashed line. The minimum required clear space is defined by
half the measurement ‘×’. The width is equal to the height.
0.5
ˣ 0.5
ˣ
0.5
ˣ 0.5
ˣ
ˣ ˣ
0.5
ˣ 0.5
ˣ 0.5
ˣ 0.5
ˣ
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Incorrect applications_
01 Don’t stretch
disproportionately.
05 D
on’t add effects
(glows,shadows, etc.)
07 &
04 05 06
08 D
on’t squash the elements
into any shape of white box,
square, circular or otherwise.
Use the minimum clear white
space or more at all times.
09 D
on’t recreate with a different
typeface or add language.
1. W
FTO’s wordmark cannot be used
by anyone other than internal staff. 7. If a buyer wants to use the WFTO
It must also be positioned correctly brandmarks, they must request
alongside the logomark. permission by writing to
brand@wfto.com
2. A
uthorised members can use the
WFTO symbol to promote their 8. Use of any stylized, hand drawn
organisation with the exception or other versions of a unofficial logo
of using it as a product label. is not permitted. This undermines
the Masterbrand system and
3. W
FTO’s branding is not a product our brand consistency.
label or product certification mark
and cannot be used on products. 9. For consistency on dual branding,
members are advised to contact the
4. Members may not provide the WFTO office at brand@wfto.com
WFTO brandmarks to non-
members for any purpose. 10. W hen dual branding, WFTO’s
logo must NOT take prominence
5. Only the WFTO global office over members logo or name.
can authorise third-party and
non-member use of the logo
through a signed contract. When in doubt contact the global office
6. WFTO members cannot authorize and please send all artwork containing
the use of the WFTO brandmarks.
Authorisation must come from the the WFTO brandmarks to
WFTO global office by emailing
brand@wfto.com brand@wfto.com for approval.
04 TYPOGRAPHY
Careful selection and arrangement of typography correctly, and consistently, reinforces recognition
offers legibility and readability for any and all of the brand.
communication material. The WFTO brand uses a The use of typography alone, without photographs
distinctive typographic treatment that, when used or graphics, can communicate simplicity and order.
Brand fonts
Typographic hierarchy systems
Typographic treatments
System default fonts
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Brand fonts_
Akzidenz Grotesk
Our sans serif choice, Akzidenz Grotesk, comes in a most part users of the brand are advised to select from
range of weights and condensed and expanded forms the 4 weights shown and apply the good practice of the
which will allow the WFTO brand flexibility. For the systems described in the following pages.
Crimson
Crimson is a modern serif font family for book large bodies of text in the resources we provide
production in the tradition of beautiful without compromising brand consistency.
Oldstyle typefaces. It is a workhorse font and should only be used for
As a free font it allows our members to edit body copy.
Designed by_
Sebastian Kosch CRIMSON
When to use Bold
ABCDEFGHIJKLMNOPQRSTUV WXYZ
To embolden body copy, as Bold Italic abcdefghijklmnopqrstuvwxyz 1234567890 !“$£€|=( )?”[ ]©@
the standard, when stronger
emphasis is needed.
* Italics serve a specific purpose in typography that is to accompany Roman/Regular text. The 3 uses for italics are as follows:
1_ To denote the title of an artistic work. For example He reads The New York Times daily.
2_ To indicate foreign words or phases for example ‘en route’ in a paragraph of English text.
3_ To emphasise a tone of voice or indicate a quote “this can become irritating to the eye if used too much in more formal text.”
Typographic hierarchy_
Sequencer
limited use.
HEADER 1
Akzidenz Grotesk Bold
48pt Type
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Typographic treatments_
Our underscore
Default fonts_
Aa Aa
Brand typography and copy should be converted to
outlines and presented to the end user in PDF format
in order to preserve the appearance of text.
Aa Aa
Akzidenz Grotesk defaults to Web font set: Arial, Helvetica, sans-serif
Further reading on web safe fonts can be found here.
2. Editable documents
Users must have our brand fonts installed on their
machine in order to edit text.
Colour plays an important role in WFTO’s identity. A secondary colour system ‘mosaic’ has been developed
The colours in this guide are recommendations for to represent our brand values in public facing literature
various media. Taken from the primary colour system and materials. Each colour represents 1 out of our 10 core
as used in our logo a, unified palette of 3 primary values: The 10 Fair Trade Principles.
colours has been developed for future presentations
and documents, which comprise the ‘One Voice’ colour Check with the printer when using the colours that they
scheme. Consistent use of these colours will contribute will be always be consistent.
to the cohesive and harmonious look of the WFTO
identity across all relevant media.
Primary colours
Logo colours
Secondary colour system
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Explanation Usage
‘One Voice’ White, Gray and Mid-blue, Use them as the dominant
have and will continue to become colour palette for all internal and
a recognizable identifier for WFTO. external visual presentations.
- - -
COLOUR CODES COLOUR CODES COLOUR CODES
Pantone: 660 CP Pantone: 418 CP Pantone: Paper
CMYK: C-80 M-45 Y-0 K-0 CMYK: C-0 M-0 Y-0 K-85 CMYK: C-0 M-0 Y-0 K-0
RGB: R-38 G-125 B-193 RGB: R-74 G-74 B-73 RGB: R-255 G-255 B-255
Web: # 267DC1 Web: #4a4a49 Web: #ffffff
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Logo colours_
Our logo colours have been chosen to reflect trust. Green is associated with nature and
how we want our identity to be perceived. healing, it symbolizes renewal, growth
Blue represents calm – openness and is often and restoration.
associated with loyalty, strength, wisdom and
- - -
COLOUR CODES COLOUR CODES COLOUR CODES
Pantone: 286 CP Pantone: 2985 CP Pantone: 376 CP
CMYK: C-100 M-80 Y-0 K-0 CMYK: C-60 M-0 Y-0 K-0 CMYK: C-50 M-0 Y-100 K-0
RGB: R-4 G-82 B-170 RGB: R-64 G-200 B-244 RGB: R-38 G-125 B-193
Web: #0452AA Web: #40C8F4 Web: #8CC63F
- - -
COLOUR CODES COLOUR CODES COLOUR CODES
Pantone: 660 CP Pantone: 355 CP Pantone: Process Black
CMYK: C-80 M-45 Y-0 K-0 CMYK: C-90 M-0 Y-100 K-0 CMYK: C-0 M-0 Y-0 K-100
RGB: R-38 G-125 B-193 RGB: R-64 G-147 B-71 RGB: R-0 G-0 B-0
Web: #267DC1 Web: #409347 Web: #000000
* can be used as a percentage
no less than 85%
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Explanation Usage
WFTO’s colour family has been This brighter colour palette should,
Mosaic Yellow expanded to give greater flexibility primarily, be used for campaign and public
Mosaic Brown
Pantone 410 CP Pantone 1225 CP in our communications material. facing materials.
C-22 M-33 Y-28 K-60 C-0 M-19 Y-79 K-0 When doing so all 10 colours can be used
R-110 G-96 B-94 R-255 G-207 B-82 This mosaic of colours is complementary in unification to represent WFTO’s values.
Web #6e605e Web #ffcf52 to our primary and logo colours. Each Alternatively if the material primarily
colour represents one of our 10 Fair focuses on one of The 10 Fair Trade
Mosaic Red Mosaic Lime Trade Principles/brand values. Principles or a specific message, a colour
Pantone 199 CP Pantone 382 CP can be attributed to it for cohesive visual
C-0 M-100 Y-72 K-0 C-28 M-0 Y-100 K-0 This dynamic colour palette adds extra communications over time.
R-228 G-1 B-55 R-205 G-213 B-0 vibrancy and helps to establish our brand
Web #e40137 Web #cdd500 as a leader and active force in the Fair Use sparingly on internal documents and
Trade movement. presentations, as an accent to the primary
Mosaic Turquoise
Mosaic Purple colour system.
Pantone 7656 CP Pantone 7647k CP
C-45 M-90 Y-0 K-4 C-97 M-0 Y-30 K-0
R-154 G-52 B-136 R-0 G-158 B-181
Web #9a3488 Web #009eb5
We need to apply a grid to inner pages to help rationalise than limiting the layout of a page, a grid provides greater
the arrangement of text and imagery. scope for creating visual relationships between elements.
The following pages demonstrate the grid in action, and The example grids can be used as guidance. Fixed grids
illustrate how it can adapt to suit any content. Rather that should be used as a rule are indicated.
Explanation Usage
Explanation
WFTO
PROTECTING VALUES, CHANGING LIVES_
Headline text
example_
Ra, vividii peconsusat. Cupicaelicas
ocapere mis, dem egit faut L. C. Nam
cae, untrum intio telus,Queridium,
con seniaec upplicierit, cemquam que
caecupi entem, tum ubi fui in viceris.
Marionum nosulis alat pulvirte aturs
o tas te etortur, quis. Vernultus autem
ipiortemus inprorum pre et? Nihilinc
fortericae iamplint. Romnihil
venatus. Vocribustil cons pertis mus
bonduc iaes opublinum esition dienes
dientim orteror bemus. Intiam ex nes
acesses imisquem. Ullis porepudam
eserspe la num que derspere quiduscit
latin con plaborerror audiaturem
voles ut ea dolorrorem eum in rem dus
dit et reriam doluptis porem cumet
mi, sa digendes escit quam rersped
everibus mo ilignam, quia sam sanis
ventiam dit et reriam doluptis.
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Explanation Usage
A4 presentations should replicate the system – Covers use standard A4 vertical dimensions
used in this, our brand book. 210x297mm with 27mm margin all round.
– Inner spreads use standard A4 vertical
Horizontal presentations are our preferred dimensions 210x297mm.
method for presentation documents as they Margins: top: 27mm, bottom: 20mm, inner
can be easily replicated for screen. 21mm outer: 27mm.
– 6 columns x3 fitted to margin with a
This fixed system defines our brand style and 3.88mm gutter provide flexibility for details.
can be used as a template. – Use a header style as shown below.
In the competitive world, we realize the importance ‘People’ and ‘action for change’ are at the heart
of using branded photography to help create a specific of everything WFTO does and careful selection
personality for our organisation at large, as well as for of photography will emphasise this appropriately.
our members.
Image selection
Photographic treatments
Hero image treatments
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Image selection_
Explanation
Requirements
Our images are responsible to transfer the values of
WFTO to our members, potential members and wider – high contrast
audiences. It is a composite psychological impression – sharp images
that continually changes with our circumstances, media – modern and businesslike
coverage, performance, pronouncements, etc. – smiling portraits
– hands working, making, doing
We use careful image selection techniques to enhance our creating change
public image in order to improve our desirability as a – something about to happen
supplier, employer, partner etc.
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Photographic treatments_
Explanation
PT1_ Requirements
PT1 Example
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PT2 Requirements
- high contrast
- sharp images
- content adheres to image
selection requirements
PT2 Usage
PT3 Requirements
- high contrast
- sharp images
- content adheres to image
selection requirements
PT3 Usage
Stationery is a primary means of communication and it is the world. This section illustrates approved layouts for
essential that every application be a consistent reflection standard stationery. Brand book, brand guidelines do not
of our identity. There is only one approved design format include invoices, bills of lading, credit letters, business
for all internal stationery, although there may be slight forms, checks, or other business processes. Refer to
variations in size and content for different regions of specific templates for these additional materials.
Letterhead
Email signature
Business cards
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Explanation
This shows the approved layout with the primary
elements of WFTO’s system for HTML email
signatures and double sided business cards.
Dimensions
85 x 55mm
Weight
400g/m
Uncoated white
Print
Offset
CMYK
3mm bleed
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Letterhead_
Explanation Usage
This shows the approved layouts for There are 2 versions FORMAL is to
WFTO letterheads. be used for all formal communications
and PR for more dynamic press
release documents only.
Dimensions
297 x 210mm
Weight
120g/m
Uncoated white
Print
Offset
CMYK
3mm bleed
09 DUAL BRANDING
WFTO’s logo symbol has been designed to be Dual branding allows our members, offices and
used with monitored members logos. We call this associates to visually communicate to their respective
dual branding. audiences that they are a proud part of the WFTO
network and community.
Summary
Regional offices
Members
Associates
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Typographic hierarchy visually streamlines the of our brandmarks you can use. Then use the artwork
brandmarks our associates and members can use. provided in the following pages to apply these marks
Follow the simple summary below to work out which to your own marketing materials.
WFTO Masterbrand
WFTO Logomark
There are 5 logos for Latin America, Africa & Middle Each version uses the brand font Akizenz Grotesk and is
East, Asia, Europe and Pacific. differentiated from the Masterbrand by using AG in it’s
‘Super’ weight.
Usage
1. Colour version
Primary and preferred use is on
a solid full width white background.
2. Greyscale version 2.
For greyscale black and white printing, use
the greyscale version.
3. S
olid black version
Use the solid black version when the
method of reproduction makes it
impossible to use any colour other than 3.
solid black.
4. R
ounded-rectangle lockup version
At times when it is impossible to use
the primary use, please use a rounded
rectangle to house the logo as shown. 4.
Only members who meet WFTO monitoring The monitored members’ logo is the most important
requirements are authorised to use WFTO dual branding. element, with WFTO’s symbol supporting it.
Usage
Usage
1. Colour version
Primary and preferred use is on
a solid full width white background.
4.
ASSOCIATE ASSOCIATE
2. Greyscale version 1.
For greyscale black and white printing, use
the greyscale version.
3. S
olid black version
Use the solid black version when the
method of reproduction makes it Minimum size
impossible to use any colour other than
solid black.
2.
4. R
ounded-rectangle lockup version
At times when it is impossible to use
the primary use, please use a rounded
rectangle to house the logo as shown.
Associate Logo
The Associate Logo may only be used by Associate Please refer to Section II of the WFTO Associate Logo
Organisations of WFTO and with written permission of Agreement on how the Associate Logo may be used. It
the WFTO Global Office. may never be used on products.
Usage
2. Greyscale version
For greyscale black and white printing, use Minimum size
the greyscale version.
3. S
olid black version 2.
Use the solid black version when the
method of reproduction makes it
impossible to use any colour other than
solid black.
4. R
ounded-rectangle lockup version
At times when it is impossible to use
the primary use, please use a rounded
rectangle to house the logo as shown. 3.
ASSOCIATE ASSOCIATE ASSOCIATE
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Glossary_
CONTACT
WFTO
World Fair Trade Organization, Phone: +31(0) 345 53 6487
Godfried Bomansstraat 8–3, Email: info@wfto.com
4103 WR Culemborg, The Netherlands Website: www.WFTO.com
WFTO AUDIENCE LEVELS
2 Potential Members
4 Consumers
Policy Makers
3 Allies & Activists
Funders & Donors
1 Trading Members
Network Members
Our potential users have a lot of different needs so to strategise and prioritise our approach to brand
communications we split them up into segments and levels of priority from 1-4.
Level 1, our primary priority is our current trading and network members. This diagram explains to
those communicating on behalf of our brand that this audience is the influencer of our level 2 audience.
In order to reach new/potential members we must meet the needs of our current members in order to
inspire them to recommend our services. It is no secret that third party endorsements are a powerful
persuader. They are honest, tried, tested and trusted.
The diagram also reminds us that the wants, needs and actions of our audiences on the fringe of our
2
current priority, levels 3 and 4, influences the behaviour our members. For example consumer demand
and changes in policy will influence and determine funding strategies and product development for both Potential
trading and non-trading members. It is therefore important that in order to raise awareness of WFTO Members
our brand communications must inspire at all levels.
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Who Motivations
Producers, Producer groups, Co-ops, Trading members wish to see increased sales and market
Farmers, Artisans. credibility as a result of their WFTO membership.
Buyers,Wholesalers, Retailers, They are dedicated to running their business in line with
Importers, Exporters. the Fair Trade principles and keen to feel good about their
Marketing Organisations, B2B Providers. business, prove themselves and achieve recognition for
their activities.
For example Their desire to achieve great things is driven by a motiva-
GEPA, TradeAid (NZ), Sasha (India), tion and belief that they can use their skill set to make
PRESCRAFT, SHAPII, Mahaguthi, Asha a difference for the greater good.
Handicrafts, Shared Earth, Shared Interest.
Their concerns What do they want and how can How to attract them
Fluctuations in the market economy, as well WFTO help them? Be proud.
as cheap competition and a saturated market To feel that it is something bigger and Blow your own trumpet so members feel like
are an issue for trading members. They have connected, with a wide marketing reach. they are part of something to be proud of.
to be increasingly inventive and often niche To have a voice within this framework. Inspire them to feel hopeful about what has
in order to stand out. been achieved so far, what is new and what is
on the agenda for the future.
Look after them, show them they can
trust and be assured credibility by the
work of the WFTO.
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Who Motivations
Non-trading Fair Trade Non-trading Fair Trade members are motivated by
organisations, Social Enterprises, a desire to make a difference. To actively do something to
Fair Trade Committees and improve their own business and organisation goals whilst
Advocacy Organisations. at the same time improving the lives of people and of the
planet. They are keen to see growth for their organisation
For example as well as a sustained income so they can continue to focus
Fair Trade Hellas, on the aspects of their activities they are passionate about
Fair Trade Group Nepal, and which inspired them to support Fair Trade.
Equo Garantito, BAFTs, ARGE.
Their concerns What do they want and how can How to attract them
Their concern is that Fair Trade may WFTO help them? Be active.
not be the best solution for their goals. To use the brand to gain further recognition Supply resources with clear instruction. Join
for the credibility of their own campaigns. in and lead conversations with the audience
Real quotes The WFTO brand acts as a reference point to on social media.
“It would be helpful connect this audience with a brand and Be different. Present a brand they can
to have WFTO templates for our press message which is universally recognised. be proud of, something which excites
releases and shared resources we can use them and they want to share and show off
which are branded by the WFTO.” to others.
—Eirini, Fair Trade Hellas
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Who Motivations
NGOs, Charities, Businesses, Trading and non-trading organisations who are ethically
Advocacy Organisations, B2B Service motivated and interested in knowing more about Fair
Providers, Marketing Organisations, Trade practice. Business wise they are keen to see
Buyers, Wholesalers, Retailers, sustained economic growth and find practices which
Importers, Exporters. enable them to adhere to ethical policy and meet
sustainability targets and goals.
For example They care about working practices that make a difference
Future Worlds Centre, Oxfam GB, in people lives and want to feel like they are doing a good
Fair Trade Original, Body Shop thing with their skills and time.
Foundation, Kuyichi.
Their concerns What do they want and how can How to attract them
Unclear on what Fair Trade actually means WFTO help them? Be different and original.
and stands for. Confused about why Fair A clear brand statement used repeatedly to Many of this audience have seen it all before,
Trade only applies to marginalised producers target the core message. A competitive they want to see something niche and unique.
and not all users requiring trade justice. They looking brand that stands out as forward Connect WFTO to their agenda. This
won’t engage with us and them. thinking and different to the ethical noise doesn’t mean changing direction; but
will enable these traders to cut through the communicating how Fair Trade is tied into
market and have an impact en masse. many other ethical practices and how the
Real quotes WFTO’s focus on marginalised producers has
“Is the WFTO Fair Trade model something a global impact by monitoring the supply
which is aimed solely at benefiting the chain collectively.
producers in the global south or is it about
trade justice.” —Inma, Oxfam GB
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Who Motivations
Individuals, Campaigners, These audiences want to make a difference.
Charities, Church Groups, Schools, They are driven by a desire to help others and
Academics/Experts, Celebrities, to fight against injustice. They want to be part
Organic Associations, Ethical Fashion of something bigger whilst retaining their
Associations, Green/Eco Associations, Media sense of freedom.
organisations, Development and Coop.
organisations.
For example
Soil Association, GOTS,
Ethical Source, FLO.
Their concerns What do they want and how can Attract them
Unclear on what Fair Trade actually means WFTO help them? Be proud.
and stands for. Confused about why Fair Be open to collaboration and a collective Establish trust in the Fair Trade movement
Trade only applies to marginalised producers approach: strength in numbers, side by side, by being different to FLO and promoting the
and not all users requiring trade justice. They hand in hand. The brand needs to be ‘seen’ history and legacy of WFTO as a grass roots
won’t engage with us and them. on marketing and materials that this audience organisation. Make this audience feel like
engages with regularly in order for it to it’s ‘us’ against the negatives and injustices
become a recognised player in the trade in the world.
justice advocacy sectors.
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Who Motivations
Funding Bodies, To meet targets and current agendas
Donors, Charities. in order to work towards bold ambitious
visions for the future.
For example
HIVOS, Misereor.
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Level 4 Consumers
Who Motivations
Both ethically interested and Owning a quality product. Proving a good in themselves
skeptical consumers across the globe. that is: Help fight poverty by buying FT, fight for the
underdog and do a good thing. Want to do the right thing
For example and help others.
People, Mums, Dads, Grandparents,
Students, Professionals, Shoppers, Workers,
Makers, Doers.
Their concerns What do they want and how can Attract them
They are unsure if Fair Trade is the answer WFTO help them? Be yourself.
to improving the livelihood of marginalised Be different. A jaded mindset is hard to overcome and
communities. They have been jaded and feel Promote the system and story behind producer stories have flooded the market.
a sense of mistrust due to charities and other the brand, not just another label. Focus on making this audience part of the
ethical brands being badly exposed Make a big deal of it and shout loudly about team of Fair Trade warriors lead by WFTO
by mainstream media. Concerns that Fair the system and the fact that it was called for as an established leader. Use this consumer
Trade products are not good quality and by producers. But be aware of peer to peer influence to create activity within the other
therefore are overly priced. auditing being something consumers may see key audiences and be sure to resonate with
as easy to manipulate. the benefit to them as well as producers.
Real quotes
“I buy Fair Trade to keep my
girlfriend happy.”
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Who Motivations
International Government Protecting and stabilising domestic, national
Organisations/Bodies, Government and international policies.
decision makers, Intergovernmental
Organisations/Bodies.
For example
UN, WTO, UNICEF, UNCTAD, G7,
G20. (UN Women, UNICEF, EU, G7.)
CONTACT
WFTO
World Fair Trade Organization, Phone: +31(0) 345 53 6487
Godfried Bomansstraat 8–3, Email: info@wfto.com
4103 WR Culemborg, The Netherlands Website: www.WFTO.com
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The following pages illustrate the results of your brand persona surveys.
The anonymous
responses are detailed in full* for your future reference and can
be used to inform and inspire your ongoing communications strategy and internal brand
culture.
Your results have been formatted through a computer analysis system, which calculates
averages in order to align them with one of the 12 widely accepted brand archetypes. This
gives an initial assessment of a primary persona and tone of voice that should shine
through in your communications.
Whilst is important to remember that a brand should have a primary archetype in order to
ensure cohesive communications, the assessment must be taken further. Feeding in the
secondary and tertiary level of responses, we are able to create your own unique hybrid-
personality, ‘The Guardian’, which can be used to allow you to communicate with multiple
audiences. You may lean more to ‘the sage’ when communicating with academics and more
to ‘the caregiver’ when communicating with members. Underlying this all should be the
heart and soul of ‘the everyman’ in order to achieve unification.
Quantitative analysis of your results generated your brand persona as ‘the everyman.’
Qualitative analysis of your results further showed ‘the sage’ and ‘ the caregiver’
as important secondary aspects of your brand persona.
Combining the three gives us a balanced and fair result in order to create your own
unique persona – The Guardian.
*The hero persona is seen in same sector brands such as FLO and therefore whilst we have
included some useful references to how that might be implemented for particular
audiences, it is important to note that approaching things differently / complimentary
to FLO will allow you to cut through the ethical noise and stand out in your sector.
The following pages illustrate each individual persona and how you can implement them
at a high-level communications strategy.
Creator Innocent
Control Understanding
Enjoyment Transformation
Intimacy Mastery
Jester Magician
Lover Hero
Communicating credibility_
Combining key elements of the everyman, the sage and the caregiver, the WTFO provides a
unified, sincere, wise and empathetic voice through which the Fair Trade sector can be
heard – the guardian.
As a guardian of Fair Trade principles, the WFTO shares its unique, expert and clear
understanding of the world in a way that educates audiences and helps the Fair Trade sector
to grow sustainably. Through learning and compassion, the WFTO brand leads and creates
an empowered community.
Intelligent and authoritative, the guardian is informative, confident and decisive but is
never patronizing. WFTO presents itself in a respectable, down-to-earth and approachable
way appropriate to its audience segments.
The guardian persona allows those who come into contact with the brand to feel
empowered to make their own mind up and/or motivated to seek further knowledge.
Determined to make an impact and transform trade for the better, the WFTO voice is
committed to sharing key messages with its audience in an inventive way to establish trust
long-term.
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The Everyman
At the heart of it.
Regular guys and gals doing a good thing!
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Inspirations: This girl can Levis 501 IKEA
The Sage
Academics & Allies
No-one knows it better than you do!
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We’ve all seen it. Someone hands you a business card with a great logo, but when
you go to check out their website (or other marketing channels) they don’t match
the look or quality. You’re confused – is this the same organisation? By using this
brand book to guide and influence the look and feel of our visual communication,
we make sure our communication tools have the same overall look and feel. Not
only does this reinforce our credibility with our audiences, it also helps us to
stand out from the crowd of ethical noise.
Contact
WFTO
World Fair Trade Organization, Communications Coordinator
Godfried Bomansstraat 8–3, E: brand@wfto.com
4103 WR Culemborg, The Netherlands P: +31 (0)345 536487