UMEME LIMITED

Request for Proposals

Pre-payment Metering Turn Key Business Solution

Supply, Installation, Implementation
& Commissioning of Pre-payment Business Solution
(Meters & Installation Accessories,
Software/Hardware, Project Management)

Deadline for proposal submission: 2nd February 2010

Submissions to be sent to:

Physical PROCUREMENT MANAGER.

Printed: Umeme Limited
6th Floor
Rwenzori House,
Plot No. 1 Lumumba Avenue,
Kampala, Uganda

Electronic: hillary.bamulinde@umeme.co.ug

December 2009
RFP for PPPM Turn Key Business Solution

Contents
1. Introduction ..........................................................................................................................3
1.1. Umeme Limited .............................................................................................................3
1.2. Business Strategy..........................................................................................................3
1.3. Market Structure ............................................................................................................3
1.4. Business Opportunity ....................................................................................................4
1.5. Pilot Project – Time Table..............................................................................................6
2. General Specifications & Requirements...............................................................................7
2.1. Scope of Tender ............................................................................................................7
2.2. Applicable Standards.....................................................................................................7
2.3. Mandatory Requirements ..............................................................................................7
2.4. Support, Installation & Commissioning ..........................................................................8
2.5. Training .........................................................................................................................8
2.6. Project Management Support ........................................................................................8
2.7. Commercial Offer ..........................................................................................................9
2.8. Evaluation Criteria of Tenders .......................................................................................9
3. Meter Requirements...........................................................................................................11
3.1. General Requirements.................................................................................................11
3.2. Other Features ............................................................................................................13
3.3. Quality Assurance .......................................................................................................14
3.4. Meter Boxes ................................................................................................................15
3.5. Sample ........................................................................................................................15
3.6. Inspection & Testing ....................................................................................................15
3.7. Factory Acceptance Test (FAT) ...................................................................................16
4. Software Requirements......................................................................................................17
4.1. Purpose .......................................................................................................................17
4.2. Background .................................................................................................................17
4.3. Vending Requirement ..................................................................................................17
4.4. Software Functionality Overview..................................................................................18
4.5. Interface Overview.......................................................................................................18
ANNEX1: Technical Requirements – Single Phase Meters....................................................19
ANNEX2: Technical Requirements – Three Phase Meters ....................................................21
ANNEX3: Schedule of Materials ............................................................................................23

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1. Introduction

1.1. Umeme Limited

Umeme is a company wholly owned by the Commonwealth Development Corporation (CDC)
of the United Kingdom and managed by the CDC investment fund; ACTIS was given a lease
by Uganda Electricity Distribution Company Ltd (UEDCL) and awarded the 20 year electricity
distribution concession from March 2005.
CDC of the United Kingdom, a UK government-owned company, is ACTIS 's largest investor
in the Infrastructure 2 fund. CDC has a net asset base of US$4 billion of which 14% is
currently in the energy and utilities sector and 10% in infrastructure. ACTIS is a leading
private equity investor in the emerging markets of Africa, Asia and Latin America. The firm's
headquarters are in the United Kingdom and the investment management team provides
funding and advice to the Board of Umeme.

1.2. Business Strategy

Umeme's mandate is to improve the quality of the electricity distribution network, thereby
ensuring stable and reliable power supply to our customers. Due to the fact that UMEME
inherited an aged network which for a long time had little investment and only limited
maintenance, there is the need for a national refurbishment programme of the entire network,
combined with a planned operation and maintenance programme.

Promise Achievement
New 60,000 by March 2010 93,000 as of July 2009
connections
Distribution 40% to 28% by March 2012 33.5% as at July 2009
losses
Network 75% to 92.5% by March 2010 97% as at July 2009
rehabilitation
Network USD$65 million by March 2010 USD$67 million (July 2009) and
rehabilitation USD$77 million projected by March
2010
Quality Comply with the Grid Code and 13,000km of lines for customers.
other applicable regulations New primary substations have also
been built.

UMEME’s strategies for 2010 – 2011 are focused on the following key areas:

Improving customer services

Further ensuring safety in its operations

Minimising distribution losses – Reducing both technical and commercial losses

Increasing business efficiency – Cost and efficiency improvements.

1.3. Market Structure

The Company has a current customer base of approximately 350,000, billing approximately
115GWh per month, USh 21,600 million. Customers are geographically spread across
Uganda, a significant proportion (55%) being located in and around the capital city, Kampala,
and projected growth in connections is 7-10% per annum.
Umeme operates from 6 decentralised regions, 3 within the Kampala area, and through a
network of 25 District Offices organised geographically providing both retail and
technical/network services.

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Potential market for Pre-payment as a business solution in Uganda is targeted at the

domestic customers, which is circa 300,000 clients.
0.3% 7.5%

Customer Composition Revenue Composition

32.6%
47.7%
Industrial Industrial

Commercial 92.1% Commercial

19.7%

Domestic Domestic

The main business problems within the domestic sector for UMEME are the accuracy of the
bills and the collection rates. In terms of billing accuracy, UMEME is billing with estimates
about 15% of the customers, 12% of the domestic customers are billing zero consumption,
one every three customers has a billing exception and the bill is not produced promptly. The
domestic sector accounts for 30% (USD$43M) of the total arrears. Accessibility for payment is
restricted to UMEME offices and appointed banks.

1.4. Business Opportunity

Pre-payment Metering has been identified as an opportunity that specifically addresses
service delivery, as well as operational optimisation set up, among the domestic client sector.
The scope of this opportunity is to implement a pilot in Kampala for approximately 10,000
existing domestic customers, located in an area with dense clusters of middle income
settlements.
The main objectives of the proposed pilot project are to assess how realistically this business
solution can positively impact operations and improve UMEME’s Customer Service, within the
domestic customers. The pilot is expected to:

Assess if Pre-payment Metering is an applicable option for the domestic energy
consumers of Uganda, as it has been in other African countries, and its impact on the
operational set up of UMEME.

Determine the benefits UMEME can expect in terms of increase in revenue and net
reduction of operational costs.

Evaluate the security of the solution (meter / system) in terms of management, access
and potential fraud.

Assess from the implementation process, how this business solution can be extended
to the rest of the UMEME’s domestic customer base.

Respond with a trial to the inputs and calls of various UMEME Stakeholders, who have
requested Pre-payment implementation.
The proposed pilot area will be Kitintale District, in Kampala East. Its District customer profile
is as follows:
CUSTOMER TYPE No. MONTHLY BILLING MOTHLY COLLETION ARREARS
KITINTALE CUSTOMERS [UGX] [UGX] [UGX]
LARGE INDUSTRIAL 20 0.2% 1,004,074,441 28.7% (1,000,861,658) 31.0% -99.7% 4,733,877,048 17.6%
MIDDLE INDUSTRIAL 91 0.8% 1,148,465,529 32.9% (1,082,322,030) 33.5% -94.2% 13,030,025,932 48.5%
TOU COMMERCIAL 335 2.9% 447,792,377 12.8% (363,389,778) 11.3% -81.2% 4,509,651,194 16.8%
STANDARD CMCIAL 347 3.0% 128,448,402 3.7% (100,500,572) 3.1% -78.2% 666,275,634 2.5%
STREET LIGHT 1 0.0% 991,120 0.0% - 0.0% 0.0% 110,533,386 0.4%
DOMESTIC 10,640 93.1% 764,743,238 21.9% (682,030,570) 21.1% -89.2% 3,811,923,349 14.2%
TOTALS 11,434 100.0% 3,494,515,107 100.0% (3,229,104,609) 100.0% -92.4% 26,862,286,542 100.0%
Data extracted from Open ICS, computing averages for billing periods between April-August 2009.

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Customer Composition 1% 6%
Revenue Composition

22%
Industrial Industrial
Commercial Commercial
Domestic Domestic
16% 62%
93%

Kitintale District has a smaller coverage area, with dense clusters of middle income
settlements, such as Bugolobi, Mbuya, Mutungo and Luzira. From the losses control point of
view all feeders are metered other than the boundaries with Banda and Kampala Metro. Four
commercial centres (Bugolobi, Kitintale, Luzira and Biina) are available as access facilities for
a vending network.

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1.5. Pilot Project – Time Table

2009 2010 2011
Major Tasks & Milestones
Q3 Q4 Q1 Q2 Q3 Q4 Q1
Due diligence of Business Solution
Study of suppliers
Study of utilities
Business case
Procurement process (solution)
TOR/RFP
Proposals
Evaluation
Approval & award
Contract
Order
Deployment of system
Commission of system
Process re-engineering
Management System
Vending System
Procurement process (installation)
TOR/RFP
Proposals
Evaluation
Approval & award
Contract
Order
Marketing & sensitisation campaigns
Installation of meters

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2. General Specifications & Requirements

2.1. Scope of Tender

UMEME Ltd intends to provide Pre-payment metering for its single and three phase domestic
consumers (up to 100Amp), on a pilot basis. After successful implementation, this business
model shall be extended progressively to other parts of the country where UMEME Ltd is
supplying power.
UMEME Ltd is interested in implementing through a turn key contract an integrated business
solution for the mentioned pilot. The turn key project contract includes:

Supply of meters and all necessary metering accessories for installation and protection
of the meters, including communication devices, meter boxes, etc.

Supply, installation and commissioning of a Management and Vending system
(software/hardware), including the interfaces with the current customer management
system.

Provision of project management for the implementation of the pilot and knowledge
transfer to UMEME, including the management of the local contractor who will replace
the credit meters with pre-paid meters.

Provision of the necessary training on the installation, usage and inspection of supplied
meters as well as the management and vending systems.
For the benefit of the local communities, Umeme Ltd prefers that the field activities be
subcontracted to local contractors. All existing installations are credit metered with BS
footprint meters which will all be replaced at time of implementation. The estimated quantities
required are specified in Annex 3.
This document covers the general requirements of the desired solution.

2.2. Applicable Standards

The following standards shall reference and apply as stipulated in the Specification:
The equipment and components supplied shall be in accordance with the latest editions of
the following standards.
i) IEC 62052–11 Electricity metering equipment (a.c) - General requirements, tests and
test conditions – Metering Equipment.
ii) IEC 62053–21 Electricity metering equipment (a.c) Particular requirements, Static
metering for active energy (classes 1 and 2).
iii) IEC 62056–21 Electricity metering equipment (a.c) Data
Exchange for meter reading, tariff and load control – Direct local data exchange.
iv) IEC 620529 Degrees of protection provided by enclosures.

For bidders offering an STS solution following additional standards shall reference and apply
as stipulated in the Specification:
v) IEC 62055–41. Electricity metering, payment systems-part 41 Standard Transfer
specifications (STS) - Application layer protocol for one way token carrier systems.
vi) IEC 62055–51. Electricity metering, payment systems-part 51 Standard Transfer
specifications(STS) - Physical layer protocol for one way numeric and magnetic card
token carrier.
vii) Meters shall strictly comply with SABS 1524 and STS standard requirements.

2.3. Mandatory Requirements

Tenders shall be submitted with a schedule listing clause-by-clause, specific details indicating
compliance or non-compliance with the requirements of the specifications.
No tender will be considered unless accompanied by a full description and the technical
details of the solution offered. Any special features shall be detailed.

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Compliance to the following requirements is mandatory – any deviations will result in tender
disqualification.
a) Hold an ISO 9001 certificate for quality management system applied to the meter
design and production facilities.
b) Hold an ISO 14001 certificated for environment management.
c) Have manufactured and supplied the offered meter in excess of 100,000 units in the
two year period immediately preceding the issue of the enquiry. Introduction letters from
the utilities must be included with the offer.
d) Have supplied and commissioned the offered system to 3 or more utilities, in three year
period immediately preceding the issue of the enquiry. System should be currently
managing at least 300,000 customers in one of the quoted utilities. Introduction letters
from the utilities must be presented with the offer.
e) Compliance with ALL IEC requested standards must be type tested in accordance with
international type tests laboratories KEMA.
f) Project management experience in more than 3 projects similar to this request.

For bidders offering an STS solution, compliance to the following additional requirements is
mandatory:
g) Hold a valid Standard Transfer Specification (STS).
h) Have the offered product certified as: STS compliant.

2.4. Support, Installation & Commissioning

Tenders shall provide permanent local (onsite) support, and also show the capability to
remotely (telephonically) support the system.
Remote support shall include an offsite backup and disaster recovery service through the
mirroring of data on at least a weekly basis.
Tenders shall submit themselves to an independent assessment of their capabilities,
demonstrating at least 5 permanent, dedicated and centrally located system support
personnel in their employment.

2.5. Training
UMEME will require proper training on the meters (functionalities, installation and trouble
shooting) and usage of the system. All training expenses shall be borne by the supplier as
part of the supply contract.
The supplier shall provide the detailed training proposal to UMEME together with the offer for
review. At implementation stages the supplier will also provide the necessary training material
documentation to the training participants for their records.

2.6. Project Management Support

Tender is requested to provide a Project Manager to assist UMEME in the entire
implementation process. At least two CVs must be submitted with the proposal, showing the
expertise and experience of the proposed managers having managed similar projects before.
This consultancy services will include, but are not limited to:

Leading the project implementation process, coordinating with the necessary
departments or contractors and the other project team members the progress of the
pilot.

Proposal of the necessary UMEME structure to manage and implement the project, at
head office and district level. This proposal should be presented with the response to
this tender.

Proposal and advice on the marketing and sensitisation strategy, providing UMEME
with samples marketing pieces (bulletins, flairs, posters, etc.) used in similar projects.

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Facilitating the review of the internal UMEME processes that could be impacted by the
new solution.

Documenting all the necessary technical standards for the proper installation of the
meters in the field.

Managing the subcontractor which will carry out the field activities including replacing
the meters.
Consultancy services are expected to be performed locally in Uganda, full time, starting as
soon as contract is signed off and up to one month after finalising the installation of meters.
Installation of meters is planned for a maximum period of 6 months.
15% of the total value of the contract will be retained until consultancy services are concluded
and the pilot has been assessed on its performance and success. UMEME is open to receive
different proposals in this regard.
If for any reason none of the two proposed Project Managers can join the project, it has to be
made known as soon as the contract is awarded and is will be subject to UMEME
acceptance.
A detailed plan of knowledge transfer must be presented with the response to this document,
where the supplier shows how UMEME will gain the necessary expertise for the full country
roll out.

2.7. Commercial Offer

UMEME Ltd intends to extend PPM progressively to other parts of the country where UMEME
is supplying power. Proposals should present a commercial offer for the 10,000 requested
meters, with the possibility to be extended up to 100,000 meters.
Software/hardware to be offered should be scalable post pilot to accommodate 500,000+
customers. System supplier should provide a list of meter manufacturers (Name and
contacts) who can independently supply meters compatible with the offered system.
UMEME Ltd is also interested in a proposal, whereby all meters are not dispatched at once;
but in batches. Proposed period of installation is 6 months. A supplier who is in a position to
offer the management of inventories in Uganda and to offer a mechanism whereby meters are
held in a store and paid for as they are taken out of stores/facilities would be preferred.
Offers should be presented in two separate envelopes: One envelope with the commercial
offer, as detailed as possible, and the second envelope with all the technical and functional
requirements.
Deadline for proposal submission is Tuesday 2nd of February 2010. UMEME Ltd will offer an
open workshop in Kampala on Friday 22nd of January, at 9:00am, where interested bidders
can raise their questions and answers will be given for all in attendance. Confirmation of
attendance to the Procurement Manager is requested from the suppliers, not later than 15th of
January. Suppliers are requested to indicate the name of the person(s), and E.mail
address(es), of the representative. Venue will be communicated in advance.

2.8. Evaluation Criteria of Tenders

The following criteria will be used to evaluate the proposals.

No. Evaluation Criteria % Weight

1 Company experience as a prepaid meter manufacturer 6%
2 Company experience as a software developer 5%
3 Project management experience 5%
4 Meter features (including revenue protection) 10%
5 Vending options 6%

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6 System security and integrity 6%

7 Software features 10%
8 Hardware features 5%
9 Interoperability of the solution 6%
10 Energy management/planning features of the solution 5%
11 After sale support services 5%
12 Quality manufacturing control processes 6%
13 Commercial offer 25%
TOTAL SCORE 100%

Once proposals are received, a first scoring process will take place under criteria 1 to 11.
Three suppliers will be short listed from this process and will be visited by a UMEME Ltd
evaluation team, who will evaluate criteria 12 and will review back through the previous 11
items.
Suppliers not short listed will be notified. Bidders not short listed will not be visited and criteria
13 will not be evaluated.
Criteria 13 will be evaluated separately, but clarification or extra information could be
requested from the evaluation visit.

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3. Meter Requirements

3.1. General Requirements

3.1.1. Design & Construction

1) The meters to be supplied under this specification shall be of SPLIT Type, DIN Rail
mounted. IEC compliant.
2) The meters shall be static watt-hour meter single phase 2 wire/three phase 4 wire, shunt
type parameter pickup, made of self-extinguishing UV stabilised engineering plastic
casing material.
3) The meters shall be operated with the split pair consisting of two separate units;
Measurement Control Unit MCU and Customer Interface Unit (CIU), the communication
together via a two core non-polarized pilot cable or in built wireless module.
4) The MCU unit, hereafter to be referred to as the “meter“, consists of the kWh metering,
electronics control as well as disconnecting devices.
5) The CIU consists of the display and credit mechanism to be mounted inside the house of
the customer.
6) All materials used in the manufacture and assembly of the meter and the CIU shall be
suitable for use in a damp and hot environment.
7) The meter shall be designed and constructed in such a way as to avoid introducing any
danger in normal use and under normal working conditions, to ensure;
a) Personal safety against electric shock
b) Personal safety against effects of excessive temperature
c) Safety against spread of fire
d) Protection against penetration of solid objects, dust and water.
8) All parts which are subject to corrosion shall be suitably protected and any protective coating
shall not be liable to damage by normal handling and the meter shall withstand solar
radiation.
9) The meter shall have an insulated case which shall be sealed in such a way that the internal
parts of the meter are not accessible to unauthorized persons and in such way that any non-
permanent deformation of the case shall not affect the satisfactory performance of the meter.
10) The meters shall be of non-ignitable material resistant to Uganda’s climatic conditions.

Temperature range: -5oC to +55oC (up to 70oC storage)

Relative humidity up to 85%.
11) The terminals shall be suitable for terminating up to 10mm2 copper or conductors for single
phase and 25 mm2 copper for three phase.
12) The CIU shall be of a high quality design capable of handling up to 1,000,000 operations per
key before wear and tear. IP54 compliant.
13) The meter shall not be specific to a CIU and vice versa, to allow for interchangeability of the
individual units of the same category.
14) The meter shall trip upon reversal of the connections and shall display a customized
message for the utility to interpret meter tampering.
15) The meter shall have a communication port for downloading tampering information. A
Windows–based downloading software compatible with the latest versions of Microsoft
Windows 2003 upwards shall be supplied.
16) Meter shall be provided with communication functionality for future remote/smart access,
connectivity or interrogation, as per IEC 62056–21.
17) The meter shall have non-volatile memory with a minimum data retention time of 10 years.
18) The CIU shall be provided with a clear Electronic LCD display with sufficiently visible digits.
And shall display the following parameters in default display mode as applicable at the time
of reading;
i. Current time (12/24 hr)

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ii. Current date (dd/mm/yyyy)

iii. Remaining credit equivalent in kWh (optionally in currency [USh])
iv. Cumulative energy since the meter was commissioned
v. Instant load usage (current Amps)

3.1.2. Protection Features

3.1.2.1. Penetration of Dust and Water

The Metering equipment shall be suitable for outdoor use and conform to the degree of
protection as per IEC 620529 standards, IP54.

3.1.2.2. Penetration over Voltage Surges

The meters shall be fitted with integral surge arrestors to protect the unit from high-energy
surges caused by lightening in accordance with IEC 62052-11 requirements.

3.1.2.3. Intrusion
Construction of the meter shall include security features designed to prevent unauthorised
entry into the meter and prevent meter tampering. Such features may include, but are not
limited to; shear head screws to prevent disconnection of the potential link within the terminal
chamber, internal potential connections (making it impossible to isolate the potential circuit
without removing the meter cover), tamper-proof cover screws designed to allow the screws
to be tightened but not unscrewed except by over tightening and shearing the screw.
The removable and terminal cover fixing screws shall be drilled through the head to
accommodate wire seals and they shall be of a captive type.

3.1.2.4. Solar Radiation

The equipment shall withstand solar radiation and its function shall not be impaired.

3.1.3. Marking of Meter

1) Every meter shall be provided with a Nameplate incorporating the information as per
IEC 62053–21 and the meter terminals shall be marked.
2) Every meter shall be indelibly marked with a diagram of connections.
3) The front plate of the meter shall be clearly marked with the following information written
in English, as per IEC: IEC 62053–21 (this shall also be bar-coded on the meter in such a
manner that it can easily be read with a hand held or bar code scanner once the meter is
mounted in the service position).
• Property of UMEME, Uganda
• Registration Number
• Meter model/make
• Number of phases and wires
• Serial number and year of manufacture
• Basic and rated maximum current
• Rated voltage
• Class of accuracy
The nameplate and meter number shall be written on the meter in such a manner as to
prevent removal and shall not be mounted under the cover of the meter. The meter serial
number shall also be stored in the non-volatile memory and shall be displayed on the CIU.
UMEME Ltd is in the process of agreeing with Uganda National Bureau of Standards (UNBS)
a system where by UNBS will be certifying meters supplied to UMEME Ltd and suppliers may
be asked to mark the meters with the UNBS quality stamp. Agreement is planned to be
signed during 1st quarter year 2010.

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3.1.4. Electrical Requirements

1. The meters shall be single phase -2 wire/ three phase 4 wire for use on neutral earthed
system at 50Hz power frequency with the following electrical characteristics:
• Maximum rated current 60A(single phase), and 100A (three phase)
• Rated voltage 240 /415 VAC +/-10%.
• Supply burden shall not be greater than 2.0 W and 10 VA
• Accuracy class: 2 or better
2. The electronic circuit shall be designed to withstand at least 400 VAC for at least 48
hours. Short circuit current shall be rated at 2.4 kA.
3. Meters shall be designed to protect the loss of data in the event of loss of mains supply.
The type of memory must be non-volatile with minimum data retention of 10 years
maintenance free.
4. The insulation of the meters shall withstand an impulse voltage of 6kV peak and power
frequency voltage as stipulated under IEC 62053–21

3.1.5. Electromagnetic Compatibility

3.1.5.1. Immunity to Electromagnetic Disturbance

The meters shall be designed in such a way that conducted or radiated electromagnetic
disturbances as well as electrostatic discharges do not damage or influence the meter.

3.1.5.2. Radio Interference Suppression

The meters shall not generate conducted or radiated noise which could interfere with other
equipment.

3.2. Other Features

3.2.1. Meter User Functions

In addition to what has been specified in Section 3.1.1.18, the meter shall provide the
following information to be accessed via the CIU, LCD display, by operating a query device.
• Last credit date
• Average consumption: Daily average power being drawn from the supply in kWh.
• Total user consumption to date: Total energy consumed since the consumer was first
connected.
• Total user credit to date: Total credit entered since the consumer was first connected.
• Meter status: Displays various status flags of the dispenser configuration.
• Meter registration number
• Battery status
• Instant load usage (power kW)

3.2.2. Negative Credit

The meter shall automatically be able to disconnect the usage of power, once the credit has
been exhausted.
In the event that the disconnection device is not working, the meter must be able to
decrement the credit register into negative values if the disconnection device fails to
successfully disconnect the load (defective disconnection device) and yet power has been
consumed. The debit shall then be subtracted from any new credit entry. An alarm indication
for debt mode shall be displayed on the CIU.

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3.2.3. Programmable Trip Current Limited

The electronic tripping of the latch relay in the disconnecting device shall be set by metering
personnel at rated current between 5-60 Amps for single phase, 5-100 Amps for three
phases. Once upper limit is reached, the CIU should alert the customer about it.
Disconnection trip should be set at certain 2% of upper limit and after exceeding 3 minutes.
These limits (current, time) should be parameterised.

3.2.4. Data Retention

In the event of a power failure, the meter must secure all of the metering variables. When
power returns to the metering point, the contents of the secured metering variables shall be
restored.

3.2.5. Alarms
Meter and CIU must provide alarm functionalities to inform/alert the customer about the following,
but not limited:

Current limit exceeded

Low credit remaining

Low battery level

Loss of communication between Meter and CIU

Tamper mode

3.3. Quality Assurance

3.3.1. International Certification

The manufacturer shall have obtained quality assurance certification conforming to ISO 9001.
KEMA type test certification for the manufacturer of Meters as per IEC 62053–21; Bidders
shall furnish documentary evidence to prove this with the bid documents.

3.3.2. Manufacturing Experience

a) The manufacturer shall have at least 5 years experience in the manufacture of static
(electronic) kilowatt-hour (kWh) meters of accuracy Class to IEC 62053–21. The
manufacturer shall furnish sufficient documentary evidence in the bid to prove its
manufacturing experience.
b) The meter shall operate within the stipulated error limits for a period of not less than 10
years. The supplier shall provide evidence of Accelerated Life Time (ALT) simulation test by
an international certified laboratory.

3.3.3. Performance Traceability

a) The manufacturer shall have supplied static (electronic) Pre-payment energy meters
previously and shall furnish list of at least three authorities/utilities to whom meters were
supplied in the past five years, indicating clearly their names and addresses and the
quantities supplied.
b) Umeme reserves the right to communicate with electricity supply authorities/utilities to which
meters have been supplied with regard to the performance of the meters.

3.3.4. Packing
Each meter shall be encased in a fully enclosed synthetic foam packing, to prevent damage
due to rough handling, and a maximum of 20 meters shall be serially packed in a cardboard
box. Each packing shall indicate the Type, Rating and Serial Nos. of the meters enclosed.

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3.3.5. UNBS Certification

UMEME Ltd is in the process of finalising an agreement with UNBS, where by all supplied
meters must be UNBS certified.
At certain stage suppliers will asked to ensure their meters are certified, including the
possibility of organising a factory visit for two UNBS staff to confirm and accept quality
controls and procedures of the manufacturer.

3.4. Meter Boxes

Boxes shall be able to accommodate a wide range of DIN rail mountable meters on a
standard 35mm DIN mount rail.
Boxes shall be pole/surface and shall have a provision for sealing and locking to prevent
unauthorised access.
For resetting the MCB, an access window with a flap shall be provided through a flap.
Material should be of a thermal plastic, fire retardant, UV stabilized poly carbonate.
UMEME Ltd prefers a meter box with a transparent front cover and an opaque back body, to
facilitate visual field inspections.

3.5. Sample
One sample meter (kWh) of each category shall be handed over to the purchaser along with
the offer. The sample meter(s) shall thereafter be come a property of Umeme. For the
successful bidder an additional sample may be required depending on the pre-production
modification agreed upon after evaluation.
Sample of the proposed meter boxes should also be handed over with the offer.

3.6. Inspection & Testing

The supplier shall be required to supply a pre-installation portable check meter as part of the
contract. This equipment must be supplied and commissioned by the bidder before the
deployment of meters. Specifications of the equipment offered must be attached to the
proposal.

3.6.1. Inspection
The selected Bidder shall make necessary arrangements for inspection by an engineer
appointed by the Purchaser and to carry out in his presence necessary sample/acceptance
tests on the meters offered during the production process.

3.6.2. Acceptance / Sample Test

Test certificates, duly approved by an independent authority of international repute, as
evidence of successful completion of type tests described hereinafter shall be submitted as
part of the Tender:

Type test Insulation

Accuracy
Electrical
Electromagnetic compatibility
Test of climate influences
Mechanical requirements

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Table 1: Type test requirements

a)Test of insulation properties d) Test for electromagnetic compatibility (EMC)

i) Impulse voltage test i) Radio interference measurements
ii) A.C. Voltage Test ii) Fast transient burst test
iii) Test of immunity to electromagnetic HF fields
iv) Test of immunity to electrostatic discharges

b) Tests of Accuracy requirements e)Test of climate influences

i) Test of Meter Constant i) Dry heat test
ii) Test of Starting condition ii) Cold test
iii) Test of No load condition iii) Damp heat, cyclic test
iv) Test of ambient temperature influence iv) Solar radiation test
v) Test of influence quantities
c) Test of electrical requirements f) Tests of mechanical requirements
i) Test of Power consumption i) Vibration test

ii) Test if influence of supply voltage ii) Shock test

iii) Test of influence of short-time over current iii) Spring hammer test
iv) Test of influence of self-heating iv) Tests of protection against penetration of dust and water
v) Test of influence of heating v) Test of resistance to heat and fire

3.6.3. Routine Test

Routine tests as per IEC 62052–11 shall be carried out on all meters and each consignment
of meters shall accompany one set of routine test results recorded in tabular form. If the test
results are recorded on separate sheets all such sheets pertaining to each consignment shall
be bound together as one volume.

3.6.4. Technical Literature & Drawings

Technical literature in the English language on the installation, calibration and maintenance
shall be supplied with each set of meters and they shall be descriptive and self-explanatory,
complete with necessary connection diagrams and drawings.

3.7. Factory Acceptance Test (FAT)

UMEME personnel (two or three staff) shall travel to the factory for FAT one week prior to
shipment. This is to be organised and paid for by the supplier.

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4. Software Requirements

4.1. Purpose
UMEME requires a software solution to provide 24 x 7 vending for its Ugandan residential
customer base. The vending infrastructure should support offline and online vending for
UMEME customers throughout Uganda. The pilot project is local to Kampala, and must be
licensed support up to 10,000 prepayment customers using up to ten 10 retail outlets.
Supplier feedback is welcomed for vendor / client ratio.

4.2. Background
Pre-payment customers will typically purchase units (kWh) from local third party vendors with
pre-installed credit dispensing units (CDU). Tokens dispensed will contain a unique number
specific to the pre-payment meter installed. Vending transactions will communicate with a
vending master station/server (VMS) at UMEME headquarters. The vending master station
will be integrated to UMEME’s billing platform Open ICS from Indra (Soluziona), and its SUN
financial system. The preferred communication infrastructure is online vending, with real-time
connectivity between vending station clients and the vending master station. An offline
process must exist, to facilitate vending if the communication link is down.
UMEME intend to review customer usage history and trends using the information captured at
the vending stations. Smart meters with bi-directional feeds are not currently under
consideration, but may be introduced at a later date. The software solution proffered should
handle smart and non-smart meters.

4.3. Vending Requirement

The vending system proposed must be mature, and already implemented in a number of
other utilities. UMEME will seek client references from the chosen supplier for at least three
customers, and may participate in a site visit to any of these.
UMEME plan to conduct these due diligence sessions without representatives from the
supplier company being present. Please supply the following details:
Utility Name Role Tel. No Mobile

The hardware and software should be non-proprietary; open-standard, highly redundant,

secure and easy to interface with UMEME’s existing infrastructure which is predominantly
open with a cluster of IBM servers, using the AIX operating system, and an Oracle 10g
enterprise database. Additional Windows servers are used mainly for file serving and office
applications.
The vending software should support a number of vending channels already in existence in
Uganda including:
a) Scratch Cards
b) Electronic Voucher Distribution (EVD)
c) E-payments using mobile technology
d) Internet
e) Point of Sale
UMEME expect to use their existing payment channels (direct, banks, and voucher) for the
pilot roll out.
Suppliers are expected to quote for a turn key solution that is scalable post pilot to
accommodate 500,000+ customers. Our current customer base is 350,000 with a 10% annual
acquisition rate. A service level agreement will cover both hardware, and software (including

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RFP for PPPM Turn Key Business Solution

vendor master, client, integration and other software needed to ensure operation). Suppliers
should provide pricing for a traditional license model (no. of user seats / perpetual) with
software support, and/or a subscription license agreement with recurring fees including
software support and upgrade. Software pricing based on installed meters will not be viewed
favourably.
The vending system must be able to support the existing UMEME tariff (described below),
and have the flexibility to incorporate new tariffs and tax amendments as required.

First 15 kWh USh 62.0 per kWh

Above 15 kWh USh 426.1 per kWh

Fixed Monthly Service Charge USh 2,000

VAT is 18% for all tariffs, and is subject to regulatory change.

4.4. Software Functionality Overview

The software functionality provided should include the following:

Vendor client (Reseller)

Vendor management (UMEME)

Customer registration & management

Pre-payment tariff management

Collection & debt recovery

Meter registration & asset tracking

Revenue management, reconciliation & banking

Usage reporting

Exception reporting

Financial reporting

Management reporting

System management (security, users and access levels)
The software should also support third party reporting tools for custom built reports with
supplier data dictionary/views.

4.5. Interface Overview

Planned integration requirements include a bi-directional interface from pre-payment to the
UMEME customer management system (O-ICS, Indra) and finance (Sun). Data input where
possible should be via the existing customer management system with a ‘push down’ to the
pre-payment master system. The proposed interface should be online with real time updates.
All transactions exchanged between systems must be maintained in an audit log, and date
stamped.
The interface functionality should facilitate
1) Error processing and exception handling
2) Transaction monitoring
3) Audit
4) Transaction verification & rollback
5) Reports
Note: Suppliers are expected to provide an estimate only for software integration purposes,
based on previous experience. At a minimum, the estimate should state the number of man
days and the price per day. A full integration workshop is planned post tender where the
chosen supplier and the UMEME project team will review key processes, and provide a
detailed specification for the pilot implementation.

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ANNEX1: Technical Requirements – Single Phase Meters

Item UMEME Requirements Bidders offer
1 Meter type Split type, din rail mount complete
2 Standards As per Section 2.2
3 Accuracy class 2 or better
4 Voltage: 240 +/- 10% Volts per phase
5 Maximum 60A (lower limits setting
current programmable)
6 Frequency: 50 Hz
7 Burden: Not greater than 2W and 10VA per
phase
8 Over voltage 440V for
withstand
48hours
9 Ingress IP54
protection
10 Reverse energy Reverse energy detection alarm.
Bidirectional power flow direction
credit decrement and cumulative
register increment provisions.
As per Sections 3.1.1.18 and 3.2.1
11 Display
information
12 Disconnection Single pole latch to 80 Amps
device
13 Voltage 6 KV, 1.2/50us
impulse
withstand
14 Terminals and Terminal block should be of fire
terminal block retardant material, UV stabilized
poly carbonate, and terminal size
shall be not less than 8mm.
15 Terminal A diagram of connections to be
arrangement provided on meter casing.
16 Terminal Material should be thermal plastic
Cover/casing with independent sealing
arrangement such that it covers the
terminals and access to terminals is
not possible without breaking the
seal.
17 Meter case Flame retardant UV stabilized
material polycarbonate.
18 Meter fixing 35mm din rail mount as per relevant
IEC Standard
19 Type test KEMA
approval
20 Markings As per Sections 3.1.3
21 Reverse Power flow insensitive

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RFP for PPPM Turn Key Business Solution

register
protection
22 Starting load To be stated Min 0.2% of 10A
23 Power Voltage Circuits @ 240±%Vac, 1.5W
consumption 8VA
Current Circuits @ 10A 4VA
24 Maintenance Type Approval for Minimum 10 years
free period
25 Security The meter main body shall be sealed
provision hermetically (sealed for life) and
meter circuit boards should not be
visible through meter cover.
26 Tamper and Meter should operate normally under
fraud detection phase and neutral interchange,
neutral current reversal, phase
current reversal
27 Communication Wireless/hardwired communication
capability with
CIU
28 Flag Optical Port for both data
read/write (with compatible software
Data transfer
and cable for interfacing the optical
port with computer via USB).
29 The meter shall have a facility for the
Emergency
retrieval of credit from the meter when
credit recovery.
it is off or faulty.

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RFP for PPPM Turn Key Business Solution

ANNEX2: Technical Requirements – Three Phase Meters

Item UMEME Requirements Bidders offer
1 Meter type Keypad split type, din rail mount
complete
2 Standards As per Section 2.2
3 Accuracy class 2 or better
4 Voltage: 240/415 +/- 10% Volts
5 Maximum 100A (lower limits setting
current programmable)
6 Frequency: 50 Hz
7 Burden: Not greater than 2W and 10VA
8 Over voltage 440Vfor
withstand 48hours
9 Ingress IP54.
protection
10 Reverse Reverse energy detection alarm bi-
energy directional power flow direction credit
detection decrement and cumulative register
increment provisions
As per Sections 3.1.1.18 and 3.2.1
11 Display
information
12 Disconnection 125A three single pole bi-stable
device Internal latch or Miniature Circuit
Breaker
13 Voltage 6 KV, 1.2/50us and Lightning
impulse protection according to IEC 62053–21
withstand 10kA/5kV surge arrestor
lightning
protection
14 Terminals and Terminal block should be of fire
terminal block retardant material UV stabilized
poly carbonate) and terminal size
shall be not less than 8mm.
15 Terminal A diagram of connections to be
arrangement provided on meter casing.
16 Terminal Material should be thermal plastic
cover/casing with an independent sealing
arrangement such that it covers the
terminals and access to terminals is
not possible without breaking the
seal.
17 Meter case Flame retardant UV stabilized
Material polycarbonate.
18 Meter fixing As per relevant IEC Standard
19 Type Test KEMA
Approval
20 Markings As per Sections 3.1.3

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RFP for PPPM Turn Key Business Solution

21 Reverse Power flow insensitive

register
protection
22 Starting Load To be stated Min 0.2% of 10A
23 Power Voltage Circuits @ 240±%Vac, 1.5W
consumption 8VA.
Current Circuits @ 10A 4VA
24 Maintenance Type Approval for Minimum 10 years
Free Period
25 Security The meter main body shall be sealed
Provision hermetically (sealed for life) and
meter circuit boards should not be
visible through meter cover.
26 Tamper and Meter should operate normally under
fraud detection phase and neutral interchange,
neutral current reversal, phase
current reversal
27 Communication Wireless/hardwired communication
capability with
CUI
28 Data transfer Flag Optical Port for both data
read/write (with compatible software
and cable for interfacing the optical
port with computer via USB)
29 Emergency The meter shall have a facility for the
credit recovery. retrieval of credit from the meter when
it is off or faulty.

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RFP for PPPM Turn Key Business Solution

ANNEX3: Schedule of Materials

S/NO. SHORT DESCRIPTION QUANTY REQUIREMENT REMARKS
Single phase SPLIT Pre-
1 7,000 For use in Medium The supplier to provide
payment energy meter -
and low income documentation on
DIN rail mount.
settlements. installation standard
Signal cable
and procedure for
communication link.
effective performance.
Single phase SPLIT Pre-
2 3,000 For new services in The supplier to provide
payment energy meter -
high income documentation on
DIN rail mount.
settlements installation standard
Wireless link -
and procedure for
communication
effective performance.
Single phase meter
3 5,000 Each box shall be To be supplied with the
boxes.
designed for one DIN meters.
rail mountable meter.
The supplier to provide
documentation on
installation standard.
Single phase meter
4 1,700 Each box shall be To be supplied with the
boxes.
designed to take up meters.
to 4 DIN rail
The supplier to provide
mountable meters.
documentation on
Each individual installation standard.
meter MCB to have
a separate reset
access window.
5 Three phase SPLIT Pre- For all three phase The supplier to provide
payment energy meter domestic installations documentation on
500
with appropriate installation standard and
communication link procedure for effective
between meter and CIU. performance
Three phase meter boxes.
6 500 Each box shall be
designed for one
three phase meter.

Deadline for proposal submission: 02/02/10 Page 23 of 23