SERVICE BULLETIN

Date Issued: 12 Dec 2007

SB XXX
RAM HANDLING TIPS
Product: Phaser 8500 8550 8560 8560MFP 8860 8860MFP • Use static electricity safeguards when handling RAM. Ground
yourself to the printer frame before touching RAM DIMMs.
Operational Groups: OPB, NADC, DMO
• Use proper techniques to remove RAM DIMMs from their
ERRATIC BEHAVIOR IN PRINTERS AND MFPS CONFIGURED connector.
WITH 768 MBYTES OF RAM • Use a single fingertip to release the plastic connector latch at
each end of the RAM DIMM.
Printers configured with 768 Mbytes of RAM (one 512 MB and one 256 • Gently press slightly outward on the latch to release it.
MB RAM DIMM) may experience erratic behavior such as hanging on • Release the latches one end at a time. The RAM DIMM will
power up, hanging or restarting during printing, or restarting when pop forward when released.
coming out of Power Saver mode.

CAUSE
The presence of a 512 MB DIMM in Slot 1 (top slot) together with a 256
MB DIMM in Slot 2 (bottom slot) triggers the erratic behavior.

Dual-rank 512 RAM DIMMs (noted by the code HDY in the part
number printed on the DIMM) in the top slot exhibit the most erratic
behavior. Single-rank 512 RAM DIMMs (noted by the code HY in the
part number printed on the DIMM) in the top slot perform better but
are still prone to hangs and restarts.

SOLUTION
Ensure that the 512 MB RAM DIMM is installed in Slot 2 (bottom slot).
In testing no erratic behavior has been noted when the 512 MB RAM
• When installing a RAM DIMM, ensure the RAM DIMM is fully
DIMM is installed in Slot 2.
seated in the connector before tilting the DIMM back to lock it in
the connector.
The erratic behavior has only been noted in printers with a 512 and a
256 RAM DIMM installed. Other DIMM combinations such as 512
PART INVENTORY STRATEGY
alone, 512/512, 256 alone, and 256/256 performed as expected.
None.

TME Pub. No.: 759

Copyright © 2007 Xerox Corporation. All rights reserved. XEROX®, the stylized X®, and Phaser®
trademarks of Xerox Corporation in the United States and/or other countries.
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