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SH NATIONALTEADAY.CO.UK
Modern Tea
Trends 2019
CONTENTS
INTRODUCTION
The way tea is consumed in the U.K. has been the topic of much debate in
recent years with mainstream media pronouncing us now a coffee nation.
With spend per cup increasing radically however and consumption of
wellness teas on the rise, what is really happening?
This is a cutting-edge report for the first-time The tea community has transformed into an
collating research from multiple tea brands, incredibly dynamic one with speciality teas
consumers and venues alike. Highlighting playing a huge role, tea being utilised outside of
unexpected trends taking place in retail and a hot beverage and most importantly consumers
foodservice it is a must read for anyone who has are building a direct relationship with brands
an interest in tea. which have strong values and unique modern
product ranges.
Through National Tea Day’s unique positioning
as an industry neutral body, we have been able Much as there has been a coffee revolution, a
to have honest conversations with multiple craft beer revolution and even an organic food
stakeholders, giving this report genuine and revolution there is now a tea revolution taking
necessary insight. place. As with these other industries consumers
are interested in quality products with a great
Our vast consumer network and press presence
story and values which match their own.
mean that we have been able to survey multiple
audiences to understand how different groups It has been a long journey for the oldest of
3. Introduction 16. Hospitality trends 28. ow tea sales are
H are perceiving tea. Ultimately this means a drinks, but tea is now in a place where it
growing
4. A changing audience 18. Is in-home consumption report with worthwhile analysis. can truly be considered the most modern of
changing out-of-home? 30. Britain: A melting pot of beverages.
6. An audience with new tea culture Our key service in producing this is to tea lovers
motivations 20. Tea with a story
32. Tea on-the-go all over the U.K. The recent history of tea has So, get the kettle on, make a cuppa and enjoy!
8. It’s all in the experience 22. What consumers pay for
better tea 34. Tea on-the-go pt. 2 been whitewashed by rumours of declining
10. A change in marketing consumption and an archaic image. The truth is
12.
tea
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A CHANGING AUDIENCE WHAT IS YOUR BIGGEST GROWING
CONSUMER DEMOGRAPHIC?
V E Y O F T E A B R A N D S 5 0 % S A W
IN OUR SUR T A S T H EI R
THE 24-35 YEAR O L D S EG M E N 6% 50% 25% 19% 0%
BIGGEST G R O W I N G D E M O G R A P HI C
The dominance of this demographic in driving growth isn’t unexpected, these are
consumers in their formative years of choosing their own goods and with a new-found
disposable income to spend on premium products. They are more exploratory in nature
and more likely to try new products than their older counterparts
Long gone are the days of tea being seen as a ‘Builders brew’, almost 70% of growth is
being driven by female tea drinkers, and only 12% of tea brands are sure their growth is
coming from male tea drinkers.
DO YOU 19% 69%
SEE MOST
Marco Geraghty, Head of Research
GROWTH IN?
at National Tea Day says, Female Tea Drinkers
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AN AUDIENCE WITH NEW MOTIVATIONS
TO UNDERSTAND THE TRADITIONALISTS SEE TEA AS...
CHANGING DYNAMICS
BEHIND TEA CONSUMPTION
CREAMY
WE SURVEYED TWO
AUDIENCES, ONE
TRADITIONALIST AND ONE
MODERNIST TO UNDERSTAND
HOW THEY PERCEIVED TEA.
SEE THE TOP 3 RESULTS
FOR EACH SEGMENT ON
THE RIGHT COMFORTING SWEET
MODERNISTS SEE TEA AS...
The results highlight the huge generational
diversity.
HEALTHY
overriding motivation.
SENSUAL
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IT’S ALL IN THE EXPERIENCE
When is a cup of tea not just a cup of tea? The answer of course is
when it is an experience. Tea transcends being a beverage with the
social connotations and ceremony which surrounds it. Where the
experience around tea is most prevalent is in afternoon tea, where
the market is now awash with elaborate experiences designed to
delight consumers.
95%
hear you say. Driven by an influx of multiple at The Ampersand and we’re not surprised
consumer demographics taking to afternoon in the slightest. Consumers are looking for a
tea for all occasions social and celebratory. ‘Diaz sensory experience that is beyond just taste. By
Ayub, Tea Futurist at National Tea Day says’ ‘the incorporating a dramatic visual elements such
demand for innovation and differentiation as smoking test tubes, The Ampersand Hotel are
is a key factor in why we are seeing such a clearly in tune with the need for a unique selling
modernist approach to afternoon tea services. point in order to stand out in a competitive
The afternoon tea dining experience is one of market. OF LONDON F&B LEADERS
n tea at
The Rosebery afternoo
INTERVIEWED BY
the most coveted and thanks to its significant
above the line media positioning, is a firm Urban consumers are demanding a twist on park:
favourite amongst diners in Britain.’ tradition and venues aware of this will succeed. mandarin oriental hyde
elf is
“The afternoon tea its
But how does one convince consumers to
The tea and scone with clotted cream are a
given. The rest is an opportunity for you to thoroughly modern, se
rved on
a depicting
NATIONAL TEA DAY
engage in the experience in the first place?
From art, to fashion and even science, there
express yourself as a venue; your sense of place,
provenance, brand equity and audience are all
William Edwards chin
bumblebees and bird
s by staff HAD HIGHLIGHTED THAT
is an emerging trend to be creative in both considerable factors whilst creating your menu. wearing Charlotte Tayl
or ‘says
nde Nast”
EXPERIENCE IS KEY IN
the items that you present in a service as well Beyond the food and beverage, you may wish to
Olivia Holborow at Co
as how you market to your target audiences. create a theatrical and immersive experience for REMAINING COMPETITIVE
Olive magazine awarded best themed your guests.
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A change in
marketing tea
Diaz Ayub of National Tea Day says
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A CHANGE IN THE IMAGE OF TEA
Nowhere has the transformation in the image
of tea been more prevalent than in the way
it is marketed. Recent campaigns have seen
a shift from traditional colour schemes and
campaigns to a much more vivid image.
Brands like T2 have successfully entered the having a story. The Summer of 2018 saw
market with a splash of vivid colours and a Twinings invest in a huge ATL and Retail
non-traditional tea mix to wow consumers. activation to drive awareness around their
cold fruit infusions.
Dan Rook, Founder at CHASH The Fine Tea
Co, says that ‘consumers increasingly want a Victoria Hewlett, Founder and Director of The
story to go with their tea. This is evidenced by Amber Rose Tea Company, says that tea has
two of my best-selling products, my Sherlock taken on the role of being a fashion item.
Holmes Blend and my ‘Duck Shit’ tea.’
Vincent Efferorth, Founder at Alcoholic
With both products, consumers are intrigued Tea Noveltea says, that ‘tea is no longer
by the story behind the name and want to find just a morning beverage but one which is
out more’. increasingly seen as sophisticated to drink
Brands are increasingly investing heavily in at all times of day - even socially of an
making tea more colourful, interesting and evening!’
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WELLNESS R S U R V E Y O F T E A B R A N D S
IN OU A S
E L L N E S S W A S I D E N T I F IE D
WE ASKED TEA BRANDS ‘WHICH TRENDS HEALTH & W G S A LE S ,
THE OVERRI D I N G T R E N D D R I V I N
ARE YOU SEEING IMPACT SALES?’ 80% OF TEA B R A N D S I D E N T IF I E D T H I S A S A
GROWTH AREA FOR THEM!
It was not entirely unexpected that health & our functional "feel good" tea range as well
wellness would be a factor in driving sales. For as our organic premium matcha green tea
80% of brands to be seeing it as a key trend range.’
27% 33% 20% 80% 20% shows the incredible impact the wellness trend
is having on tea. The wellness trend is also being driven by
previously hard to acquire products being
Andrew Byron at Teapigs says, ‘while made accessible in the home.
traditional black teas will always be popular,
we are also noticing some changes in terms The Sweet Revolution for example make
of who is drinking tea and why. More and healthy plant-based lattes available instantly
more consumers are looking for drinks just by adding hot water.
that give them specific health benefits and What previously was a specialist beverage is
demand for healthy green and herbal teas is now available to wellness enthusiasts all over
growing. Specific examples of this would be the U.K in an instant.
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HOSPITALITY TRENDS
Tea consumption per unit Marco Geraghty, Head of Research,
challenges the industry: ‘will a low
A recent Sky News article summed it
up nicely with the headline,
is lower than previous quality and uninspiring tea bag
years. Consumers have now
started buying less poor
still cut it? I don’t think so. Venues
will no longer be able to get away
‘BRITONS ARE
quality and mundane teas
with ignoring brewing guidelines,
customers are much wiser now to
DRINKING LESS
whilst the consumption of
premium teas is growing
how tea should be served. It deserves
as much attention to detail as any
TRADITIONAL TEA –
exponentially.
other beverage on the menu.’
BUT SPENDING MORE
‘OVER 150MILLION ON THEIR BREW’.
CUPS OF TEA ARE Beth Staton, writer of the article,
referenced consumers realising the
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IS IN-HOME CONSUMPTION DRIVING OUT-OF-HOME TRENDS?
With tea being such a personal drink, it isn’t a surprise that many
consumers prefer drinking tea in the home, so they can have it just
as they like and create the experience they enjoy.
The direct to consumer trend has meant HoReCa venues are now making it their
that increasingly premium brands are mission to create a superior experience
making it directly into consumers’ by not only premiumising their tea
homes. This means the traditional offering, but improving the ceremony
positioning of out-of-home as being the and service of their tea.
gold standard in service is diminishing.
'The Tea Maker’, a product from Sage The instagramable generation have
Appliances (pictured) goes as far as seen glassware increase in popularity
to steep the tea leaves at the right as its visual appeal creates increased
temperature for the required amount of organic reach.
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TEA WITH A STORY
Not only is it important to be innovative amongst a growing
population of environmentally and wellness focused consumers, you
must also demonstrate an ethically motivated culture.
A good example of this is how Sustainabili-Tea and brands talking more about their sourcing and
has reached the highest of heights. Clipper Teas ethics. People are switching to family owned and
recently launched with Easy Jet and travelling local brands to support the local economy and
consumers will be delighted with a range of 6 reduce their carbon footprint.
Fairtrade teas. It can be expected that a consumer Tea brands have been quick to state that their
who travels is also more ethically aware. With biggest growth channel is retailing directly to
their pledge to remove all traces of plastic, we’re consumers.
sure Clipper Teas will be very popular with the 90
Jolene Field at National Tea Day says, ‘obviously
million annual Easy Jet flyers.
the emergence of digital channels as a prevalent
Rebecca Vercoe whilst speaking to Food retail platform have a huge role with brands ability
Manfacture, stated that ‘Clipper Teas strong to interact with consumers directly on social
heritage and commitment to ethical sourcing media, primarily Instagram for these companies.
enabled them to stand out during the tender The bigger story however is how consumers are
process and is helping Clipper Teas to create becoming increasingly loyal to little known brands
new partnerships in food service’. This is a great as they seek out products with a story’.
example of why taste, price and packaging are not
Bharat Chudasama at Hope & Glory has built the
the only considerable factors in tea procurement.
business around sustainability and says that,
Sam Burton at Miles Tea & Coffee says that,
‘As a conscientious business, we understand
‘brands with a story or strong provenance
that the sustainability agenda is a complex multi-
really have a chance to educate consumers and
buyers in the mainstream lines. There is good
faceted issue. From the very beginning of our
journey, we have tried to do the right thing, whilst
“WE HAVE LOOKED AT THE ENTIRE SUPPLY CHAIN, PACKAGING AND
opportunity to develop and market new herbal
learning about the broader issues and doing all we
PROVENANCE OF OUR GARDENS – EVEN WORKING ON THE IMPACT OUR
and other premium blends that give consumers an
can as a new business to make a positive impact TEAM HAS LOCALLY.
experience.’
on this complex topic as a business but also jointly
There has been a move to plastic-free products with our partners.’
WE HAVE DEVELOPED INNOVATIVE AND UNIQUE SUSTAINABILITY
SOLUTIONS TO THE TEA MARKET, SO THAT OUR CLIENTS, PARTNERS AND OUR
TEA-LOVING CUSTOMERS CAN BE REASSURED IN WHAT WE ARE DOING.”
- Bharat Chudasama, Co-Founder, Hope & Glory
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WE ASKED OVER 3000 CONSUMERS WHAT
THEY’RE PREPARED TO PAY FOR DIFFERENT
TEAS, HERE’S WHAT THEY SAID.
ICED TEAS: BOTTLED FORMAT £2+
BREAKFAST TEA SERVED IN A GLASS WITH
£1.85+ A GARNISH £4.20+
SPECIALITY
TEA £5+
HERBAL TEAS
£2.20+
MATCHA LATTE
£3.50+
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TEA PAIRING – A CULINARY TREND HERE TO STAY?
An increasingly prominent trend The bar has been set high with Michelin
Star French Restaurant in Farringdon,
on London’s culinary landscape Club Gascon, running a 6 course tea
is the emergence of tea pairing pairing menu. The experience has proved
menus. Much as you would pair a huge hit with their clientele of city
workers embracing the alcohol-free lunch
a wine with different dishes, the option.
same is done with tea for an
Tea pairing certainly isn’t limited
enhanced culinary experience. exclusively to Michelin Star restaurants
however with brands like Roqberry Tea
pioneering a trend seeing tea and food
seamlessly integrated.
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Internationally renowned
for traditional tea Unilever
has embraced a forward
thinking premium tea strat-
egy by investing in brands
which can be consumed all
day.
Pure Leaf, a premium tea, provides a big upgrade from so many teas on
the market. Its innovative flavour combinations and strong values make it
the perfect product for modern consumers. Still a hugely accessible brand
their loose-leaf teas are bringing quality to the U.K. market.
T2, the fashionable Australian brand has come to the U.K. in a big way with
stores all over London. Tea is an all-day beverage with T2. They recently
ran a seasonal campaign around dessert teas - inspired by desserts from
around the world which even included a Turkish Delight tea!
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WE ASKED TEA BRANDS,
‘WHAT IS YOUR BIGGEST 9%
SALES SEGMENT? 52%
26%
Direct to consumers
Hotels
Restaurants
Retail
Other
4%
9%
We’re not surprised in the slightest with even ‘Pink’ teas
available by companies such as Mangosteen tea.
mangosteentea.co.uk
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BRITAIN: A MELTING POT OF TEA CULTURE
We have taken brewing techniques from China, chai from India,
ceremony from Japan and the teabag from the U.S.A.
Brands are increasingly recognising the This trend of course hasn’t bypassed Iced Tea
functional and taste benefits of tea and either with Coca-Cola now investing in Fuze
incorporating it into their offerings. Tea. This has been a hit in many retailers
and consumers are embracing the increased Alex Thomas, Co-Founder at ready-to
One such example is Tuk Tuk Chai, who’s -go brand Tuk Tuk Chai says
ready to go Chai has been rolled out in variety now available in this category. that, “the tea industry is seeing excit
ing innovations with new flavours
Sainsbury’s convenience format. coming out to the market and new
serving options such as iced milk”
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14% SAID AT SOME POINT
IN THE LAST MONTH
THEY HAD TAKEN THEIR
OWN TEABAG INTO WORK.
TEA ON THE GO
With such a thirst for healthy products on-the-go
it is little wonder that Kombucha has seen such a
rise to prominence in the U.K. What just a couple
of years ago was a niche product restricted to
health enthusiasts is now stocked in high street
retailers. Captain Kombucha for instance is Portable tea doesn’t need to be served in a revolution isn’t limited in its impact, impacting
installed in Morrisons bringing an extremely bottle and individually wrapped enveloped hospitality, the home and the workplace by
healthy alternative to the bottled drinks market. teabags have seen a huge rise in consumers health conscious employees who want the
taking their morning tea with them. Of the functional benefits of their favourite tea in the
Even products like Matcha, which traditionally shaken with the water to make it consumable
National Tea Day community surveyed over office.
are associated with a large amount of ceremony on the go. Matcha, a well-known superfood, has
14% said at some point in the last month they
and preparation have morphed into an on-the- often been seen as difficult to make - but such Given teas well known personal and
had taken their own teabag into work.
go product. Matcha Now provides an extremely a solutions makes it accessible via key retail health benefits, offices across the U.K. are
innovative on-the-go solution where fresh channels like M&S to millions of U.K. consumers. The biggest reason given was the lack of increasingly investing in more premium teas
powdered Matcha is stored in the cap and then options/quality available in the office. The tea in order to satisfy their employees demands.
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CONCLUSION – A REVOLUTION IS BREWING
The appetite for mass-produced low-quality revolution where hospitality, retail, brands becoming far more passionate about tea than bringing new ideas and new products to the
products, is weakening - whilst premium tea is and consumers are now viewing tea in a new we ever imagined. market. They often have a great story and a
on the rise. Driving this trend is an emphasis way. “Much as with coffee and craft beer, The long-term doom and gloom of focus on sustainability.
on preservation from those entering middle tea is evolving in the way it is perceived and the national press with regards to tea What will you be drinking to celebrate
age and most of all a view of teas as a consumption habits are changing.” consumption, is in stark contrast to the National Tea Day on the 21st of April? The
wellness instrument by a young female Our mission at National Tea Day is to dynamism and excitement which is taking odds are it might well be a premium healthy
demographic. ‘Reignite Britain’s Passion for Tea’. In writing place on the ground. cuppa!
All of this together amounts to a tea this report we have discovered that Brits are New brands are emerging by the week,
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THANKS FOR READING THE REPORT,
BIBLIOGRAPHY WE HOPE YOU ENJOYED IT!
MARCO GERAGHTY
The research team at National Tea Day https://www.cntraveller.com/gallery/best-
CONCEPT BLENDING
compiled this report through a mixture of afternoon-tea-in-london MARCO@NATIONALTEADAY.CO.UK
independent studies, 3rd party sources and https://www.forbes.com/sites/
interviews with industry leaders. courtneyschiessl/2018/09/18/wine-tea-pairing
Our independent research consists of surveying https://www.tetleyteaacademy.co.uk/
our community of tea lovers, network of tea downloads/Tetley_Tea_Report18.pdf
brands and hospitality leaders to give the most https://news.sky.com/story/britons-are-
well rounded insight available in the industry. drinking-less-traditional-tea-but-spending-
By carrying out independent surveys with our more-on-their-brew-11487397
community we have been able to compile some http://www.mintel.com/press-centre/food- DIAZ AYUB
and-drink/37-of-brits-aged-25-34-drink-5-6-
of the most compelling tea industry analysis
different-tea-types
TEA FUTURIST
available.
https://www.bighospitality.co.uk/
DIAZ@NATIONALTEADAY.CO.UK
Please also see links to 3rd party sources which
Article/2018/10/15/Why-restaurants-need-to-up-
have supported the research and writing of this their-tea-and-coffee-game MY FAVOURITE TEA IS: MY FAVOURITE TEA IS:
report: WHITE TEA MILK OOLONG
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