1. What is e-PAN?

Answer:e-PAN is digitally signed PAN card issued in electronic format by the Income Tax
Department using Aadhaar e-KYC.

2. What is Aadhaar based e-KYC for allotment of instant e-PAN?

Answer: Aadhaar based e-KYC (electronic Know Your Customer) is an online service
provided by UIDAI for verification of identity and address of Aadhaar holder. Income Tax
Department leverages this Aadhaar based e-KYC for instant e-PAN allotment.

3. Who can apply for allotment of instant e-PAN through Aadhaar e-KYC?
Answer: This facility is available to individual PAN applicants who have been allotted an
Aadhaar number by the Unique Identification Authority of India (UIDAI) and is required to
file PAN application in Form 49A being an Indian citizen. Except Minors and others covered
u/s 160 of Income Tax Act, 1961.

4. Can foreign citizens apply for e-PAN using Aadhaar e-KYC?

Answer:No.

5. Is there any mandatory requirement to apply e-PAN using Aadhaar e-KYC?

Answer:Yes, Valid Aadhaar and mobile number of PAN applicant should be registered with
Aadhaar.

6. Do you require Digital Signature Certificate (DSC) for applying for e-PAN card
using Aadhaar e-KYC?
Answer:No.

7. Do I need to submit the physical copy of KYC application or proof of Aadhaar

card?
Answer:No, this is a completely paperless facility and everything will be done
electronically.

8. Do we need to upload scanned photo, signature etc. for e-KYC?

Answer:Only scanned image of applicant's signature has to be uploaded with the following
specifications:-
Resolution - 200 DPI
Type - Color
File type - JPEG
Size of the file - Maximum 10 KB
Dimension of Signature - 2 cm X 4.5 cm (Only the Signature to be scanned)

9.Is there any need to send acknowledgement or any document if an instant e-

PAN is applied using Aadhaar e-KYC?
Answer:No.

10. Do I need to do in-person verification (IPV)?

Answer:No.

11. Whether facility of instant allotment of e-PAN is available for all?

Answer:Facility of allotment of instant e-PAN is not available for minor applicants and other
categories of applicants as provided u/s 160 of Income-tax Act, 1961 where 'Representative
assesse' is appointed by the applicant.

12. What is the fee for getting the instant e-PAN card through Aadhaar e-KYC?
Answer:There is no fee for using this facility at present.

13.Which are the centers for e-PAN allotment through e-KYC?

Answer:PAN application for instant allotment of e-PAN through Aadhaar e-KYC is allowed
only through e-Filing website www.incometaxindiaefiling.gov.in.

14. Is e-PAN a valid proof of allotment of PAN?

Answer:Yes.

15.How Aadhaar is verified during the process of e-PAN?

Answer:OTP based Aadhaar e-KYC will be carried out.

16.What should I do if I haven't received my OTP?

Answer:You can regenerate OTP by resubmitting the Aadhaar e-KYC.

17.How many times OTP can be generated?

Answer:Any number of time.

18.During e-KYC, my Aadhaar authentication is rejected. Why? How can this

problem be resolved? Who shall be contacted in this case? Answer:There may be
many reasons for rejection of Aadhaar authentication such as wrong OTP, difference
between name, gender, date of birth and address fields in PAN application and Aadhaar.
Problem can only be solved once there is no difference in PAN application and Aadhaar.
Please update the necessary correction in UIDAI.

19.First name in Aadhaar is written in initials. But PAN application does not allow
initials. Will the e-KYC be successful or will it get rejected. In this scenario, is the
taxpayer required to get changes done in Aadhaar?
Answer:Aadhaar e-KYC will get rejected, PAN applicant need to update the changes in
Aadhaar.

20. Can a different address other than that on the Aadhaar card be selected for
dispatch of PAN Card?
Answer:No physical PAN card will be issued, Only e-PAN PDF can be downloaded in e-Filing
portal after successful allotment of PAN.

21.How do I check my status of instant PAN application?

Answer:A 15 digit acknowledgement number will be generated when the on-line PAN
application is successfully submitted. This 15 digit acknowledgement number can be used to
check status in e-Filing Portal.

22. What is the time duration for receiving the PAN card applied through e-KYC?
Answer:Intimation of allotment of PAN will be given to PAN applicant through SMS and
email. e-PAN will be issued in the shortest possible time after allotment of PAN, and can be
downloaded through e-Filing portal by providing the acknowledgement number and the
OTP.

23. What if my mobile number is different from the mobile number registered on
UIDAI?
Answer:Please update the active mobile number in Aadhaar and after successful update,
apply for e-PAN.

24.Can I apply for PAN Card with my inactive Aadhaar Card? Answer:No.