Customer Satisfaction on Royal Enfield bikes....

Take your own time

* Required

1. what is your name ? *

2. What is your age? *

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18-24
25-29
30-35
above 35

3. Your Gender? *
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Male
Female

Other:

4. Your occupation ? *
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Student
Government service
Ex-serviceman
Professional
Self employed

5. Yours Annual income ? *

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Less than 1,20,000

1,20,001-3,60,000
3,60,001-7,20,000
more than 7,20,000
 6. What is your model of the Royal Enfield ? *
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Bullet 350/500
Classic 350/500
Thunderbird 350/500
Thunderbird 350/500 x
Continental GT
Himalayan
Interceptor

Other:

7. Purchased by ? *
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Cash
Loan

8. Where do you get the source of awareness to by Royal Enfield bikes ? *

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Newspaper
Magazines
Friends
Roadshow
TV ads
Showrooms

Other:

9. What is your bike's mileage ? *

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45km & above

35-45
30-35
below 30

10. Is your bike is breakdown since purchased ? *

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very often
Rarely
Not at all
11. Where did you purchased your Royal Enfield bike ? *
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Showroom
Direct second hand
Used bikes dealership

12. The availability of spare parts in the market *

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Readily available
Can't get them readily
Can't get good supplies
Major headache

13. What is the major problem faced after purchased ? *

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High maintenance
Poor after sales service
High price
Low mileage
Noisy vehicle
No problem

14. What is your rating for power and pick up ? *

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4
3
2
1

15. What is your rating for comfort and safety ? *

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4
3
2
1
16. What is your rating after sales service ? *
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4
3
2
1

17. What is your opinion for the major barrier for not purchasing the royal Enfield bikes ? *
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High maintenance
Low mileage
High price
poor after sales service
noisy vehicle
nothing

18. What is your place of service ? *

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showroom
Well known bullet mechanic
nearby garage
self service

Other:

19. Is the company taking actions on the complaints of customers ? *

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yes
No

20. Did you like the company Royal Enfield ? *

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Yes
No

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