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The projects I have chosen to display in this portfolio are the ones I consider to have the
biggest impact on their beneficiaries and my professional development. All 5 of them
were developed side by side with the community involved and had also helped me de-
velop my interest on the improvement of access to information and public services and
how involving not only the employees but also the users of said services in the design
process can strengthen the relationship between the institution and the citizens.
I stand for this way of doing things because I strongly believe commitment comes
from taking responsibilities and making decisions that have a truly impact on our
PATRICIA
lives. I have seen how those decisions can be made in the creative process and trigger
beautiful reactions from people involved in them once they can see the results and feel
part of it as co producers and co owners.
The first one –lo contador census– was executed during my last 2 years as
SÁNCHEZ
a student with a self-motivated team that decided to participate without any regards
or obligations. Three of the other projects were developed in the dr. exequiel
gonzález cortés children’s hospital, where I have been working since my
first day as a professional in the context of their relocation to a new building helping to
understand their personnel’s concerns regarding this process and proposing initiatives
to address them through design. The project for the labour bureau was carried out
with a team composed of designers, psychologists and engineers that first met in the
same hospital and had common political vision of how things should be done in public
institutions.
Some particularities about these projects to contribute to a better understanding of
my selection are described on the next page.
designer / academician
(Pontificia Universidad Catolica de Chile’s Design School)
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lo contador census: I was invited to participate of this period in which we recognized the kid’s biggest fears during an x
project by a team of architecture students when they were rays or scanner procedure to find out that the problem was not the
almost ready to apply the questionnaire to the students but procedure itself but the desperation of not being able to see their
without any knowledge of the design students’ reality. My first task parent or caretakers at those moments. This and other discoveries
was to check the questions and adapt them for design students and led our design decisions around the landscapes set up.
then redesign the survey form for an easier understanding. Once we
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had the results, my last and biggest task was to translate them into sensitive exequiel: During the last months previous to the
graphics and design a book that contains them accompanied by the hospital’s relocation to a new building, we took the challenge
analysis made by a variety of members from the faculty. By the end, of understanding the workers concerns around topics that
it was a 2 years project that demanded me more research and design were not directly related to their professional labour but with their
skills than everything I had done until that moment. breaks between shifts, meeting spaces and other amount of habits
that were not easy to translate into the new building. It took a series
2
minga murals: This is the most relevant project of my career of interviews and meetings with all the hospital units and guided
because it has kept me busy since the day I graduated and I visits to the new hospital with co creation activities in which they
am currently still working on it but as a research project with could recognize and adapt their spaces to a better layout that suited
government funding to describe and analyse it’s social impact, it’s their demands.
contribution as a service design case and it’s characteristics as an
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action research methodology. It involved a lot of fieldwork and being redesign of the labour bureau public attention
able to understand a whole new part of the city in order to be able to channels: This project had a nation wide impact because
help the kids in the process to represent it. it implied the redesign of 6 public attention offices from
the labour bureau in 6 different Chilean cities that led us to
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the underwater journey: Although this might seem as a immediately impact the citizens perception of this service and
very simple ambientation project it actually turned out to be a improve the work environment thru a more efficient and friendly
powerful intervention with a huge impact on the kids attending layout that took the tension off between the workers and the people
to the hospital and wide recognition from outside institutions like waiting for their turn.
the chilean antartic institute (INACH). Before developing
the illustrations and landscapes for the walls, we went thru a research
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LO CONTADOR CENSUS
MINGA MURALS
(1) An investigation one where the kids talked and shared their
experiences and knowledge about their neighbours.
(3) And a digital stage where we taught them to use Adobe Illustrator
software so they could digitalize their drawings and put them
together into one original file to be printed and installed inside
the hospital.
The results from these workshops are now displayed on the hospital
walls and soon to be complimented by an exhibit with the results
of a research project around the workshop’s impact and social value
financed by the chilean government thru a ministry of culture
and arts fund.
SENSITIVE EXEQUIEL
PATRICIA
SÁNCHEZ
designer / academician
(Pontificia Universidad Catolica de Chile’s Design School)